The technicians took of my car quickly and Nicole was patient and nice I appreciated their serviceread more

Went here for an oil change (called ahead to schedule and used a groupon coupon) and everything…read morewent well. Took about an hour. I had a morning appointment so I went for breakfast across the road at the coney

i am so pleased with my service! I had 2 cars burnt in a barn fire and the job was professional and…read morespeedy! What a mess they cleaned up for me. 10 stars if I could add more. no damage to my lawn or premisses. Very pleased with Sid Peterson and his services!

The Last Hurrah, Smart Auto charges me for not changing my…read morerear shocks. Smart tried to sell me rear shocks at my next visit. I told him he already changed them. He said he would check on it and get back with me. Now for the good part: I called him a week later, and he said he had proof that he replaced the rear shocks: according to his records, he ordered and received the parts, and they are no longer in the shop. That proved he replaced them. He refused to accept responsibility or listen to reason. I do not think he will be in business very long. I had the dealership change the shocks. They tried to charge me for a tie-rod that they did not replace. I caught it; they changed it. They have too many shocks in stock. Peace

This is the worst shop ive been to in a long time. Drop my car off for an estimate on my…read moretransmission that was leaking. A week later they call me and tell me they don't know the problem and it will be 2300 to see what the is. After he told me 1100 job. While I came to pick it up I asked did they top off or check the fluid they said oh "it should be full" didn't even know which car was mine and left my car with no fluid inside. Definitely don't recommend

No start problem. 2005 Ford 4.2 F150. These guys are the best I have ever seen. My son and I have…read morebrought our vehicles here and without fail every time it's been exceptional service at a very fair price. In my opinion, if they can't fix it it cannot be fixed. Thank you, thank you!

Recommend? Absolutely!…read more Mechanics you can trust. David was very helpful in diagnosing my daughter's car, and offering service recommendations. He saved her (us) from spending money on unnecessary repairs. That's unheard of. And for that reason they are the best value. Japanese Auto is our go to shop for maintenance and future repairs. Make sure to make an appointment. They book up quick.

It's been a few years now I've brought our 2009 Honda here. Thanks to the care and service, Betsy…read moreis still running like a champ. Even running up and down the freeway for teen son's trek to school. Solid service honest price quotes swift repair and response Fair prices. They fix requested service item and also keep an eye out for other issues with no pressure to address. I can't imagine taking Betsy anywhere else. Biggest bonus? It's less than a 1/4 mile walk to Washtenaw Dairy for a yummy treat while you wait!

DO NOT GIVE THEM ANY OF YOUR BUSINESS!!! They couched and…read morescraped my wheels and mismatched the staggered tire fit so the car was not drivable. They refuse to take any responsibility or refund my money or to fix the tires that were put on the wrong wheels. I had to pay another shop to fix their mistakes so now I'm with scarred up wheels and I paid twice for it. I asked Bill Baker the manager to let me speak to the owner and he refused.

We need more people/businesses like this!! This place is awesome. They (Bill) told me what was…read morewrong and it was simple and they fixed the problem for free.... who does this nowadays? They have my business from now on for sure! Thank you so much!!!

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

This is the best private auto shop, anywhere. I take my collection of collector and daily driven…read morevehicles here, exclusively. The quality of service and highest standards of excellence are unparalleled. And a more honest business owner you will never find. His business ethics are exemplary. You will never be sold on something that doesn't need attention. The shop technicians have many years of quality 'old school' work experience. If they can't fix it, it is unfixable. Work is done properly and done right the first time.

Illi's is a great place to get your car worked on. Larry is really nice and helpful. The prices are…read moregreat and work gets done quickly. It's the only place I'll take my car in Ann Arbor.

Revised: ****After…read morespeaking with the Manager, he explained that the mechanic did not have authorization. I felt that the manager was professional and is going to take action to ensure that this does not happen to other clients.*** I took my truck into After Hours Auto Repair shop for an estimate and diagnostics.... I notice I am out of gas.. I just put almost a full tank of gas in the day before and only went 130 miles; I had reset my mileage. Now it reads 251!!! They put over 100 miles on my truck!!! I have taken my truck to After Hours Auto Repair a few times. I have been pleased with their work. I have recommended them to many friends and family. I dropped off my truck on Monday evening about 5ish. They asked if they could give me a call in the morning with their dianostic report. No problem. I get a call with the report in the morning as promised. I decide I need to wait on my repairs as it was more money and damage than I had anticipate. The passenger wheel was crocked, axle assembly, alignment was way off. etc all damaged. I start my truck and the Low fuel light is on. I had just put 3/4 of a tank of gas on Sunday evening and had reset my miles at the gas station. I drove 127 miles when I dropped it off to After Hours. My mileage was now 251 miles! I spoke with the mechanic. He drove it home to Battlecreek. I was aware a test drive was needed, BUT that my vehicle would be driven in that condition for the use of the mechanic, WITHOUT my knowledge or permission is simply UNACCEPTABLE. He is happy to take responsibility for it and reimburse me $30.00 in gas. He was very polite, but says they do this TYPE OF THING ALL THE TIME AND CUSTOMERS ARE AWARE OF IT. I was not handed a disclosure form or anything of the sort. Nor is this information posted in their establishment that I could readily see. Check your mileage and make sure you have no valuables as my GPS unit was found in the backseat, my console items strewn about my front seat, my water bottle spilt all over the passenger floorboard.... No idea how that happened.. They were great about looking into the matter, offering to review the tapes and polite. Too bad they didn't respect my property.

New owner is very honest, friendly, and knows his way around an automobile. Services are priced…read morewell, and I would highly recommend my freinds and family here for any service.