These guys are amazing! I bought a 2017 black Ford Fusion Hybrid at Carmax, and it was beautiful. Unfortunately, the night I drove it home, my neighbor backed into the drivers side rear door while backing into the driveway‍. Needless to say, I was devastated. Had to make a hit and run claim because the neighbor would not admit anything, even though the paint transfer on the door and rust on the ground were 100% from her car. My appraiser recommended Classic, so I called and made an appointment. When I went there on a Wednesday, Tony said to bring it in on Monday so I wasn't wasting my rental while they researched doors and also the weekend passing. I thought that was very considerate of him! Dropped it off on the Monday at about 8:15am, and they set up the rental. Got picked up and had my rental and was at work by 9am. Not bad! I mentioned to Tony that there was a preexisting scratch on the hood and on the bumper that I would like a quote for. He said don't worry, we'll take care of you. The car was ready Thursday afternoon, and I picked it up on Friday. As soon as I saw it, it was like a weight had been lifted. The new door looked and worked perfectly, and the paint was an exact match. You would never know that it was new! Also, I couldn't find the scratch on the hood and bumper! They gave me a great price on the extra work I had them do, and it looks like it just rolled out of the factory. All in all, they took an awful situation and made it into a GREAT experience. Tony and Jimmy take pride in their work and their customers and it shows. I've never had this kind of experience with a mechanic or auto body shop before, and I will definitely come back in the future, and I'm telling all my friends and family! Thanks guys! read more

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I just want to say thank you to chris and all at classic auto body they did awesome repairs on my civic I was so taken back by how much care and work they did if you want great professional work and paint job and all around caring of what they do go there you won't be disappointed again thank you I will recommend you to anyone who needs work done and if needed again I myself will be back Diane read more

These guys are really the best. Had a bad hit and run situation happen to my car and they helped me out big time. Super nice guys, super professional work, and very fair prices. Above and beyond my expectations. I was referred to them by several friends, and I'm happy to recommend them to anyone. 10/10, would give six stars if I could! read more

Hands down the best auto body shop experience I've ever had. Was slammed off the road less than a week ago with some cosmetic damage to the entire passenger side and a popped front bumper. They got me reviewed, scheduled and in the shop quickly. Updated me everyday and got it back to me earlier than estimated. Couldn't be happier. read more

We are very happy with the body repair work that was done on our car. Jimmy whom we dealt with was very friendly and professional. The repair work was done by the time it was promised and the car delivered to us clean and shiny. We highly recommend Classic Automotive Auto Body for all your auto repair needs. read more

I brought in my car with both fog lights working. Tony returned the car with one side not working and now he doesn't want to fix it. He says he doesn't know how to do it read more

These guys care a lot about their business and their customers which is hard to find, especially in their industry. I had more damage to my vehicle after a hit and run, and I went straight to Classic. Paris and Jim took care of me again, had me in and out in just a few days, with the same high quality work I had seen from them previously. Jim addressed everything in my previous review in person, which goes to show their dedication to keeping their customers happy. My only issue with them previously was their communication, but turns out their phones were down and they were not aware of it, so I'm glad that was cleared up! read more

In the hit or miss world of salem auto body shops, Classic Autobody is a grand slam. Earlier this month I was in an accident that basically destroyed the left front of my car (bumper/front quarter/hood/all the guts on one side) and went to Classic based on a recommendation from my neighbor. Tony (the owner) was friendly, helpful, runs an incredibly tight ship. On basically all fronts, Class delivered. Customer service: Tony has solid relationships with local adjusters and was responsive to my calls, as well as making sure my insurance company was on top of getting me reimbursment money. Quality of work: When I got my car back the front end looked like new. Speed: Turn around time on pretty substantial work was around a week - much faster than I had anticipated...and I was able to pick the car up, after hours, on a Friday. I'd highly recommend this body shop to anyone in the area. read more

If I could give them 10 stars I would! Tony Guarino, who is the proprietor of Classic Automotive is probably one of the nicest people you'll ever meet. He was actually closed for renovations when I went by to get a quote on a big dent in the rear quarter panel of my car after I my car had been backed into...Well, he dropped what he was doing and came out and gave me a quote on the spot! It was more than reasonable given the amount and placement of the damage. My car was done sooner than he had originally told me, and most importantly, my car looked like BRAND NEW and they washed and polished my entire car as a bonus! I was amazed by the level of service, friendliness and willingness to help and go the extra mile by making my entire car look fantastic! Thrilled doesn't cover it! Thanks, Tony! read more

Looking for the best auto body shop? Go see Jim at classic auto.

I don't often post reviews but felt that I had to voice my praise for the great service at Classic Automotive. Jimmy and Tony were as nice and accommodating as they could be -- arranging for my rental car while they had my car and even returning it for me. My new bumper looks beautiful and I don't think my car has been so clean since its birth (they did a thorough wash of the exterior and cleaning of the interior). I highly recommend Classic Automotive! read more

This is the best auto body shop on the North Shore. Tony and his crew will always give you the best price possible. They also finish their work on time or even ahead of schedule, which is unheard of these days. I have gone to Classic for everything from major body work to a flat tire, which he fixed in 10 minutes after ordering the tire. He has even given me a ride to my house to drop off my car. Free of charge of course. I would never go anywhere else to have body work done. This is absolutely the best auto body shop in the area. I highly recommend this shop if you need work done on your car. read more

These guys rock! Fast, good, on time and Honest!

Like the other reviews have said, this place is legit. My car was rear-ended - damage to the left rear bumper, broken tail light and scratches around my fuel door. Made an appointment through my insurance and Jimmy was there to help me out. He told me what exactly needed to be done on my car and gave me an estimate. He also explained the process on how to get a rental since I did not have rental coverage on my insurance. After I got the rental info I needed, they called the rental place to pick me up (yes, Enterprise) and started repairs. A few days later, my car was finished. It looked like my car was brand, spanking new! They did an awesome job. And they arranged to have my rental returned. Can't say enough how great they were. Highly recommend! read more

Tony and Jim did an incredible job fixing up our car after a hit and run - it looks like new! We really appreciate the excellent workmanship, professionalism and friendliness. Support these neighborhood spots for sure - there really is a difference ! read more

Is there an upside to a family member driving your car into the backside of a pickup truck? Yes, yes, there is! You get to take your 7 year old car to this place and they make the front end of it look showroom new! I am so happy that friends recommended this place, and was also happy to read the glowing Yelp reviews. From start to finish, Classic was professional, courteous, and caring. They did an incredible job fixing my car. Seriously, the front end looks brand new. A car crash is always a stressful event, and Classic will relieve you of the stress of the repair at least. Highly recommended, although I do not recommend crashing your car, I do recommend this wonderful shop. Thank you, Classic. read more

These folks took such good care of my car I had to post something. I'm not generally a review person, but Classic not only kept me in the loop about the status of my car, they left messages and were fantastic about communicating what was happening. After they worked with my sister on getting her car fixed I knew they were good, but they went above and beyond. My car was detailed, clean, and fresh. They did a wonderful job matching paint and parts -- the car looks brand new. Anyone thinking about where to get their auto body work done in this area should head here. (And special thanks to Jim!!) read more

I took my beloved Subaru Impreza to Classic Automotive after she'd been sideswiped overnight. I purchased my Subaru used from a car-rental company, so the body was a bit of sore spot to begin with. Tony and his team cleaned her up to a degree that I now stand and stare for minutes on end each time before/after I drive anywhere. It's a great feeling. They were also very helpful with coordinating with my insurance company, they did the assessment and the work simultaneously, cutting out one of the steps in the process. In short, go with Classic Automotive, you won't be disappointed. read more

I just got my Honda Civic back from Classic and I couldn't believe how fantastic it looks. A gentleman had hit my car and I thought it would never look the same. Tony was absolutely fabulous in every way. He had it done in a very timely manner and looking almost better than before the accident, you would never know it had happened. Tony was a pleasure to work with and I am so glad to have found him after reading good reviews. They are all true. read more

They stole all of the change from my car, excluding the pennies. I don't care that it was only a few dollars, they're still sad excuses for an auto shop and I will be reporting them to Liberty Mutual. Also, they left my car out front unlocked with my keys in the ignition. read more

I just picked up my car from these folks and I want to rave about them. I was at fault in an accident and had a high deductible and no rental coverage. I was originally going to go with another shop but due to a scheduling error, I called Classic on a Monday morning and asked if they could see me for an estimate. They said "come on in " They took me immediately without an appointment, and offered to hook me up with a rental, but then they called Enterprise down the street for me and set me up with them because they had better rates - already above and beyond and I had just walked in. They kept me updated via text through the progress, handled all the communication with my insurance and were ready a day ahead of schedule, even around the busy holiday season! When I picked up the car, it looked better than it did pre-accident! Plus, they gave me a generous discount for being a new customer and were so kind and transparent throughout. I'll definitely be using them again and recommending them to all my friends! Unbelievably great service! read more

Staff was very friendly and helpful. They were upfront with the cost and time it would take to repair my car. When car was ready for pick up, it was not only perfectly repaired but had been washed and detailed. I would HIGHLY recommend this shop for any auto body repair! read more

Thanks tony and his superior and wonderful team, I have lived in Salem,Ma all my life and have had over 6 different vehicles and will only go to these guys. GREAT service,HONEST, no BS or fluff. you get in and out in reasonable time frame. Very helpful with auto insurance companies,and rental car agencies. This winter has been brutal and ended up with a few dings,side mirror got hit 2x!!! Etc.The 1st and only people i will call. They have been taking care of my family's vehicles for as long as we have been on the road. My current vehicle is over 15yrs old which i love and it's slowly needing a new part here or there will go to them instead of the dealership.Hands down the BEST AUTO REPAIR SHOP on the North Shore. Will be seeing you guys soon (: read more

Tony and his team are the best. I have used their services on three occasions and each time they get it done professionally, on time and to my complete satisfaction. I made the mistake of using another shop for my wife's car auto repair last year and will not do so again. Classic is fair, competitively priced, easy to work with and the finished product is very very good - like new. My last accident this summer was a bad one and Tony, his son and the guys at Classic made the car's front end look brand new. Showing his willingness to delight customers and to the extra mile, Tony took the extra effort to buff out a few scratches on another part of the car! And, best of all, it was done without us asking and at no charge. Don't walk, run to Tony and Classic if you live on the North Shore or near Boston and want great service with no run around, no excuses and no BS. Tony is old school and more auto related businesses would be smart to emulate their business practices. Thanks Tony and Classic! read more

Tony and his team are awesome! They do amazing work in a timely manner. Couldn't ask for better service!! They are such friendly people and treat you like family! Any future work I need done to my car will definitely be done by Tony and his crew!! read more

I can't say enough great things about this place! They were extremely comprehensive in explaining everything I needed to know about my car. They helped with every step of a rental car as well. They fixed my car and had it detailed! I had such a great experience! read more

After an auto accident I asked my claims adjuster for the best shop in Salem and this is what he recommended. Found other great reviews online and gave it a try! I had a wonderful experience right from the start. I dropped by for an estimate after a pretty bad accident and next thing I knew they had a rental on the way for me within 5 minutes. Never having been in an accident before, and not knowing a thing about cars, I had an obnoxious amount of questions that were answered very honestly and patiently. The owner Tony and his son put me at ease about the whole process, calling to let me know how things were going and explaining each repair and why it needed to be done. Hopefully I won't need to go to an auto body shop anytime soon but I would go back to this one! read more

This father / son operation is as good as it gets- ,They are truly professional and the help (Paris) and I am sure the others that I have not met make this a 1st class operation .I have been more times then I should have ( I am sure they are happy) and it is the only place I will go with my vehicles . read more

Unfortunately, my car is cursed and I have had three accidents in three years. I have had a major repair and two minor repairs at Classic Auto and I can absolutely attest to their workmanship, responsiveness, and professionalism. I would honestly not go anywhere else. WhileI hope to not need them again, I have felt so lucky to have such a great shop to deal with after my accidents. read more

Great people, super polite and they really handled things well with the insurance company. They made a crappy situation as pleasant as possible! read more

We have our car back after having the entire front end rebuilt by Classic AND IT LOOKS AWESOME! Thank you to Tony, Paris and Jim for helping us get back on the road after our accident. You made the processes easy to understand and the work you did is amazing. We will absolutely see you again whenever we need help with our car. You're the best! read more

Classic Auto has sponsored me and believed in my dreams from the beginning, I can not thank the team enough especially TONY for all of their Love. Thank you Classic Automotive Auto Body for being the best in town and supporting the community. read more

I was involved in an accident recently and was recommended to Classic Auto by my insurance company. I read the Yelp reviews on Classic Auto and because they are less than half a mile from my house, I passed on the mechanic that my family has used for years. I am so glad I did and the reviews couldn't have been more accurate. I called to set up an appointment last Friday, left my car there on Monday morning, had the appraisal done by noon, and they ordered the parts needed to fix my car by the end of the day. They originally said it would take until Thursday but when I mentioned that I needed my car for Wednesday night so I could drive to my evening classes near Boston, they said no problem. I picked it up on Wednesday night and it was cleaned to look like new, both inside and out. They even buffed out a scratch that was unrelated to the accident. As another poster said, it's tough to find a good auto body shop, and the guys at Classic Auto couldn't have been any friendlier. I recommend them to everyone. read more

We visited Salem last week on vacation from Houston. While at the Willows my rent car & a pole nearby Lowe's Chinese had an unfortunate meeting. Bad news on vacation, especially since I never purchase the rental car insurance. Our own would cover it. The dent & scratches were on the corner of the rear bumper, a big dent. Since we had a day more in Salem I decided to see if I could find an auto body shop to see if it could be fixed. My insurance would cover the repair - less my substantial deductible. We were incredibly lucky to find Tony & his crew. At about 9:00 AM I explained the problem to Tony, he assessed the problem, understood the time constraint we were under, & told me what he could do & also couldn't do. He said he'd call me to give me a progress report. At about 2:00 PM he called me & said it would be done at 4:45 PM. I got there & saw the car. I couldn't believe the job he & his guys had done. It was flawless, perfectly repaired. This guy is: 1. Honest. He quoted a price & that was what it cost. 2. An artist. An "Old School" artist. The easy way of doing this repair would be to say "Sorry, you need to replace the bumper." Not Tony. Perfection. 3. Just a nice guy. I felt immediately comfortable with him & really enjoyed my conversation with him. We hope to visit Salem again soon. We love the city & area. We hope to see Tony again, but NOT for repairs! Support this business. It's a Salem treasure! read more

The car was done well and in a reasonable amount of time. When I came in there, they asked me to wait a week because they were really busy. But, the guy was really nice. So it was okay. When I came to get my car, the person I spoke to was really strange. He kept going on about how I was from California. Who Cares? My car still has to get fixed and he still has to do what I paid him to do. It was really weird. He still has to do what I paid him to do regardless if it is from California or Oklahoma. It was really None of his Business. read more

Beware !! Go somewhere else to get your car fixed.you will leave with more problems than when you came in.Tony and his son Jim are dishonest.you know what you did.Stay clear of this place,nothing but headaches ! read more

I highly recommend Classic Automotive Auto Body! They far exceeded my best expectations. Truly professional and they think of everything you could need. I wish I could give them more than 5 stars!!! read more

I would not hesitate to recommend or have any additional work performed at Classic Automotive Auto Body! This is a family run business that takes the stress and uncertainty out of accidental repairs. Jim looked at my car, agreed on a price and told me the work would be completed in 3 days. It was completed on time, at the price quoted, and they did an exceptional job. Kudos to Jim, Tony and Paris for exceptional service. read more

My Acura was damaged in a 4 car accident front & rear. Tony & crew fixed my car 2 days early. I had a bad battery & they replaced free of charge. After being fixed car developed a squeak in rear, I brought back to Tony & he fixed squeak quickly, car seems like new. I would recommend this place to anybody, they will contact your ins. Co. & work out a rental if you need. Very nice people also. read more

I recently had a minor accident where I chose to go through insurance. Researched a few places, however decided to go with classic. Everyone I interacted with at the auto body shop was very pleasant and helpful. They are a preferred auto body shop for my insurance so all I had to do was explain the situation to them and they worked with my insurance company directly, so no hassle with waiting for an appraiser. If you have rental coverage, they will also contact enterprise to get you a car. Service was of good quality, very timely and they provided an update as well while the work was being done. After an accident, you want to find a place that has nice/pleasant people with less hassle and these guys did a great job! I would definitely go back for any additional work on my car. read more