Have been using them for over 20 years. Very experienced. They know their business and take care of…read moretheir customers.

We purchased our hot tub here in 2011 & I am extremely pleased with not only the tub, but the…read morecustomer service. John has been most gracious to us over the years. I broke a part & he ordered it from the manufacturer & dropped it off at our home. Last week, I went in there for supplies and told him that one of the pipes inside the tub housing was leaking. After the store closed, on a Saturday no less, he came over to our house to take a look. It turned out that one of the connectors needed to be tightened, so nothing serious. John did it with a smile & at no charge. I would recommend New Wave Spas to anyone who is interested in service beyond the initial sale. That is a rare thing these days.

I decided I wanted a honeymoon sauna. After much research and comparable pricing, brands, and…read morereviews I chose to work with Don at Clearwater Spas. He shared his vast knowledge, came out to inspect the space and even offered a few esthetic tips for the prep area. (Painting the power wire to match my sourounding wall) it's the small details. My sauna was delivered yesterday and installed. I couldn't be happier with the experience and the product!

They moved my spa for me and were very professional and experienced. They took the time to educate…read moreme in some things about the spa. They came right out and fixed a problem immediately and talked about preventive measures. These people care and I choose them after several people raves about them.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Dover Pools is my first place to stop at . Everybody there…read moreknows what they're doing they help you they guide you through every step possible they have free water testing so I would highly recommend Dover Pools in Milford.

great service as usual and the chemicals I needed were on sale! Very nice staff, selection and…read moreprices

Mark Henderson of Milford Pools and Spa did an exceptional job with our new pool installation. From…read morestart to finish, the crews of skilled laborers demonstrated excellence in their work. Their attention to detail and commitment to customer satisfaction made the experience truly enjoyable. The crews respected our property, as well as our surrounding neighbor's despite the difficult nature of doing this type of work. Putting in a pool is a HUGE endeavor, and like any home remodel, you will encounter unexpected challenges, and I cannot stress enough how open and professional the entire staff at Pools and Spas has been in following up and through with every detail needing tending to. I highly recommend Milford Pools and Spa for anyone considering a pool installation. In addition to their excellent work, I would like to express my gratitude to Milford Pools and Spa for their clear communication throughout the process. (Thank you Mandi and Bob!) Their ability to effectively convey information and address any concerns was/is truly appreciated. Moreover, I am grateful for their dedication in accommodating the unique challenges of our property sight; Buzzy and the guys on concrete, the exceptional Dig Team whose meticulous measurements were executed, and Robert Bricker for the fine electrical! All of those who work for Mark Henderson of Pools and Spas went above and beyond to ensure that the pool installation was a success, and far surpassed our expectations. Thank you, Milford Pools and Spa, for your outstanding service and exceptional attention to detail.

From sales to install and setup could not ask for a better experience and a better group of people…read moreto work with. Very accommodating and informative. All questions answered and time spent was not rushed. Thank you all involved it making this a beautiful and great experience!

Talk about quality service! I ordered the Big Green Egg grill to surprise my husband for his…read morebirthday at 3am!! Imagine my surprise when my husband contacted me at 3p saying "thank you"! Brock emailed first thing in the morning, then called to get things set up. Not even 12 hours and the grill was delivered, assembled and ready for use! I would absolutely recommend and look forward to doing future business!!

This is the go-to place in Annapolis, Edgewater or anywhere within driving distance who likes…read moreoutdoor grilling and of course outdoor spas. I don't have a Jacuzzi, spa or hot tub but we do love BBQ'ing! I dream of owning one of their Yoder or Big Green Egg grills one day. This is a place for SERIOUS BBQ people. It's also great for anyone looking for a Weber type grill, any gas or propane grill...heck...any grill. They have so many accessories, charcoal, wood pellets and every darn grill you would ever want. Did I tell you they have Yoder grills yet? Yes I did. I don't think you'll find these anywhere else. They can't keep these in stock so you're lucky if you can even see a model on the floor. They finally stopped selling the models so you can see them in person. BTW, they have spices, rubs and all the other stuff needed for grilling too!

Update to last post. Sundance spa lasted 1 month from last repair and now it is broken again…read more Complete piece of crap, and I cannot bear to deal with these folks again. Gonna drain it, and next Spring find a better dealer and product in the area and have a new one installed. I would NEVER buy a Sundance spa again.

In May of 2021, we paid Klenswite $3600 for a new gas pool heater, which died after 3 months of…read moreuse. Klenswite assured us the heater and its main components were covered under the warranty and that they would handle it and either repair or replace the heater for the 2022 season. I began contacting them in early 2022 to get a feel for what they planned to do with no response. Finally, in the spring they said the manufacturer didn't have the necessary part in stock as yet. When I called the manufacturer they assured me that the part was indeed in stock. More phone calls and emails to Klenswite until they left us a voice message saying the part was in and that they'd be out to install it the following week. When I followed up by phone, they informed me that the warranty was null and void due to a water chemistry issue and that we were basically out of luck. Bottom line, we went an entire 2022 season without a heater, sued Klenswite and the manufacturer. and prevailed in recouping our loss. The manufacturer immediately offered to reimburse us half the cost of the heater. When the court asked Klenswite if they were willing to reimburse us the other half, the owner said, ''I guess you've got me by the short ones.'' Case closed!

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Want answers about your pool water (or blowup hot tub in my case)just bring them a cup of the water…read moreand they will run it through their system. We had something called too much phosphorus. Who knew!?! We had our answer and marching orders in minutes. have been back in the store several times since. I purchased an outdoor thermometer and mosquito bug zapper the last time. They have pool toys and lots of equipment, chemicals and even spas. The People that work there are super cool and friendly. It is very covid-19 safe feeling too. I give this soot 5 stars.

Leslie's was the best place to purchase a Hot Tub. The staff, led by Kevin, was extremely…read moreprofessional, courteous and willing to assist before and after the sale. I am incredibly satisfied with the MyLife hot Tub and also with the partnership with Leslies!!!!

Get service, wonderful people. Highly recommend. Had a small issue with the cover I purchased…read more(totally my fault nothing to do with Family Pool), worked around the issue and did the most comprehensive pool closing I have ever had. You should use these guys

From the owner: We specialize in weekly cleanings, maintenance, and repairs. We also do liner replacements and…read moreservice spas. We are a family run business so the relationships we build aren’t just around pools. Let us know how we can help you get the most out of your pool.