Little man is starting cross country, so we came by. Walked in and were immediately greeted and…read morehelped find the right shoes. Good shoes are important, so be aware. They scanned and measured the feet, bringing out a selection to try. He found one he loved and on his first run with them he hit his longest run and said he felt really good.

Best shoe shop ever! It's a private shopper experience…read more They do complimentary foot scans and the results shocked me! I never knew that I was flat footed and compensating with wearing shoes that were too big for me. I will now only buy wide shoes that are a size smaller. They also recommended synthetic socks as well. My life is changed! The shoes aren't cheap but it's worth the investment.

OKAY. If you're in the market for some new shoes, new sole, and have difficult feet like me (thanks…read moremom) -- PLEASE COME HERE. Absolutely blown away by the incredible service. I came into Becks looking for some new soles (I've never purchased soles for shoes before) and Miles helped me out. He was attentive; respectful, kind, and listened. He worked with me for like 45 minutes, gave me a foot analysis and helped me try out a few different soles. Ultimately, the ones I thought worked in the store, I wore for few weeks and needed something else. Came back two weeks later - was helped by Carlos. Same thing - service was super attentive, listening to my needs; and helped me exchange the soles I bought two weeks prior for a new kind to try out for a few weeks. OKAY, just left my third visit; and I feel pretty confident in my newest soles (fingers crossed). Absolutely blown away by the attention that the rest of the staff gave me on my third and recent visit - Sarah, Gabriel, and WOW - Karla (thank you so much for your kindness and patience with me, Karla) . And bonus, they exchanged the previous soles -- so no money was lost. If you need any kind of shoe support; guidance; an attentive and non-judgmental expert -- GO TO BECKS!! I'll be recommending this spot to my mom and everyone else I know!

Sadly staff are poorly trained and while on vacation I did not advocate strong enough, I told the…read moregal I was a European 38 in Birkenstocks however she convinced me to purchase a 37 Dansko which I'm realizing now home and not near a Beck's shoe store that clearly these are too small, they are slip on so it wasn't immediately apparent. I measured a 7.5 in store and she still put me in a 37 which is flat out wrong now that I've looked it up myself. She told me Dansko runs big, didn't even offer to have me try on the size up. Dissatisfied with a very expensive pair of shoes that are clearly too small. As a consumer I definitely realized I could have insisted on trying on the bigger size however I feel she clearly doesn't know her size conversions I should have been put in a 38. This type of establishment attracts customers for an awesome fitting with educated professionals which is not the case at this location.

This store has good deals if your timing is right. Service is nothing stellar but I usually know…read morewhat I need so no big deal. I bought a 100 pound everlast heavy bag for $60 before. I see used ones on marketplace for $100! The store does need some help with organizing and stocking.

This is our go to when camping and realize we are missing something. Lol. Decently low prices for…read morebeach essentials. Not a large selection in clothing for us bigger folk, but what they do have is great! Great selection of beach chairs, tents and anything else needed for a camping or beach trip.

The sales can be good and brings down the prices significantly. Great selection and helpful staff.read more

Great selection of the latest styles and last year's models. Picked up a pair of Van's new X…read moreSpitfire Wheels Skate Old Skool Black/Flame kicks. This store is located in the Capitola Mall. They also sell skateboard decks/accessories, and clothing for guys, women and children. Service was enthusiastic by both employees. Great music while shopping.

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

Christy rocks the shi*out of this Hot Topic She is the best sales associate that I have ever come…read moreacross as customer service

From what the employees described the store manager is a weirdo, apparently from the managers rules…read moreif you want the "free" stamped pokemon promo card you have to buy the Pokemon product that is marked 25% OVER MSRP therefore its Not free and if you try to buy of the Pokemon products they have at msrp then you wont get the pokemon card! Burning customers cost you more in the long run

Jeff at Play It Again Sports was awesome to work with. He was super friendly, really knowledgeable,…read moreand took the time to help me find exactly what I needed without making me feel rushed. You can tell he actually cares about helping customers instead of just making a quick sale. Great customer service like that is hard to find these days. If you stop by, definitely ask for Jeff -- he'll take good care of you. Thanks again for the great experience!

What an experience! I purchased a slightly used 2024 Capita BOAF board, and the shop shipped it the…read morevery next day. Unfortunately, USPS lost my dream board (yes... they had one job!). After waiting a month, the shop stayed in constant communication and was incredibly kind throughout the entire process. Even though the situation was completely out of their control, they offered a full refund. They also gave me the option to upgrade for a small additional cost to a brand-new 2026 BOAF at a great discount. Both options were thoughtful and more than fair. Dustin went above and beyond with his customer service, and I truly appreciate how helpful and supportive he was from start to finish. I can't thank him enough! The new board was successfully delivered to TEXAS!

Always have the best shopping experience here. The staff are actual outdoors people who can provide…read morefunctional advice on the products and helpful tips. They are aligned with the brands ethos and this location has many events through out the year including free repair days for your gear. Such good sales/prices on Patagonia gear here! We shop here all the time and can always find what we need at a good deal.

Nice location to visit and browse while in SC. Store is clean with a lot of selection that isn't…read moreoverwhelming. Some current inventory with previous seasons. Some additional, some at almost full price - but didn't really check those out. Great deal on a mint green 3/4 zip fleece $23!!! It's one of the few outlets of Patagonia. The other one I've visited was in Reno. Customer service - not so much in terms of hellos and how can I help you - and that's fine.