Best shoe shop ever! It's a private shopper experience. They do complimentary foot scans and the results shocked me! I never knew that I was flat footed and compensating with wearing shoes that were too big for me. I will now only buy wide shoes that are a size smaller. They also recommended synthetic socks as well. My life is changed! The shoes aren't cheap but it's worth the investment. read more

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I was ignored by all staff. Too bad, I had cash in hand and ready to purchase. I wanted to support a local business, another one lost to Amazon. read more

Great service , process worked well trusted the results from my experience they were very busy short wait

Awesome service...Spent more than I wanted but in the end we got some great, perfectly fitted shoes based on our gait and foot shape. An investment in our foot health is well worth it. Got to try on several pair to find that ideal running shoe AND we love the guarantee return policy if we find the shoes don't work out. read more

Great service. Friendly and knowledgeable staff. Good selection of shoes with a variety of brands.

The service was excellent, I was treated special with upmost respect and enthusiasm by the employee/associate. They scanned my foot (high tech!) and my gait. They made sure I was satisfied with my selection as I tried on several pairs and settled on one that feels like walking on air. It seems that Fleet Feet gives their customer an experience which I enjoyed, rather than just trying on shoes, and I left feeling well taken care of and please with my purchase! The only reason only drawback might be for others with less disposable income and who are not running enthusiasts is the shoe price ($150) which I gladly paid for, so it might seem a bit "expensive" for recommending to friends, family, or colleagues. read more

Great service! They take the time not only to measure my feet, but see him I walk to find the right size and fit for my workout routine and day-to-day use. read more

Great service from John!!! He was amazing and patient and helped me find the right pair of shoes! read more

Fleet Feet - Aptos - New kicks - Shoe Stores Near Me - Aptos, California

The man and woman who helped me were very knowledgeable about post-op surgery shoes. Showing me shoes that are sturdy and supportive for when I start to relearn how to walk. They showed me different shoes that were recommended for my situation and were very helpful while not rushing me. read more

Fleet Feet - Aptos - Shoes that were recommended for post op and comfy enough for swelling and relearning how to stand and walk. - Shoe Stores Near Me - Aptos, California

I've had some issues with pain due to old injuries, but want to stay active. At the suggestion of a friend, I took a trip to Fleet Feet. I was greeted by a very sweet young woman (I cannot remember her name but she looked about 20) who listened to my issue and concerns, assessed me, and brought out multiple shoes to try. She was patient, helpful, made me feel at ease. I'm happy to have a place that "gets" that I'm not a serious athlete, but am trying to take care of my feet & knees. read more

Excellent service, had what i needed. Great selection of footware. Staff knew what they were doing.

I was brought here while on my visit in town and my family got me new sneakers from here and my feet feel so good I feel like I can jog in my sneakers thank you for amazing shoes read more

Pay for quality! Great customer's service! Small place.........27 more characters otherwise can't post! Too demanding! I will skip making comments! read more

Amber at Fleet feet is so knowledgeable about the needs of the athlete. She was very patient and very informative. I can't believe I went five years without buying a new pair of running shoes. read more

Fleet Feet - Aptos - Shoe Stores Near Me - Aptos, California

I received the best service and walked out with shoes I should have been wearing for a long time. Salesperson John analyzed my foot with two scanning devices and watched how I walked before bringing out 4 pairs for me to try. He also suggested insoles that weren't expensive and so worth it. I highly recommend this shoe store for walking, running, and training shoes. They know their shoes and your feet will love you. read more

All hail the femal crew at Aptos Fleet Feet. This was a smooth, safe and personalized visit to get the properly fitted trainers I needed. Madison was professional and personable and I felt totally comfortable in her capable hands. Obviously a store for serious runners, I was concerned that it would be intimidated and I would end up being upsold on shoes I didn't need. Didn't happen. I did splurge on some amazing socks though. read more

Very helpful. I wanted to get a new pair of running shoes the staff was very knowledgeable and friendly. Got my shoes and I love them.

I wish I'd caught the name of the salesperson who assisted me because she was wonderful and I'd like to thank her. If you're a brunette with an athletic build and I'm guessing between the ages of 25-35, I'm talking to you. Thank you. Seriously....thank you!!!! After years of buying whatever they have on sale at a store that doesn't specialize in athletic shoes (usually Costco), I finally decided to treat myself to real shoes. After measuring my foot and arch and analyzing my walk, she selected the Berry Superfeet insoles and 3 potential pairs for my specific needs. Sometimes what you need and what you want don't work together. What I want is ultra light-weight, has a sole that's as thin as possible without losing durability, a shoe that let my toes feel like they're gripping the ground like I'm barefoot. The 1st pair are a cute grey and purple pair that were ok, but one of my heels kept slipping. Out comes pair #2 and they are NEON pink, which to me is heinous, hideous, horrendous or any other bad H word you can think of. Crap, I think, I hope these things aren't comfortable. I try them on. They're amazing. I walk around in them. Even more amazing. Oh man, please don't love these shoe, please let them be $200. I look on the display wall and, of course, they're $10-20 cheaper than the other 2 pairs. I try them without the insoles. Yup, still comfortable. I cannot justify form over function. I don't even bother to try on pair #3. I leave from the store and head straight to a golf course. These shoes, unlike every other pair I own that give me blisters in creative places until I've broken them in, are SUPER comfortable. I've worn them on the mountain trails in Los Gatos that I frequent and my feet have never been so comfortable. She really did help me find the perfect pair of shoes and insoles for my needs. A+ read more

Fleet Feet - Aptos - I'm not a huge fan of pink, but my feet have never been this comfortable on this trail - Shoe Stores Near Me - Aptos, California

What a fantastic experience. I brought my son in today to find the right kind of shoe for running and some specialized training. The store was clean and well-organized. The staff was especially knowledgeable, and courteous. What a combo! The young woman who assisted us, was lovely. She measured and assessed my sons feet, asked him some questions about preference, then started bringing out some great choices. She helped for him with orthotics and allowed him a, "test run" outside in the shoes to make sure they were as comfortable at work as they were in the store. Outstanding! The service, the store, but especially the staff make this place worth driving to the new location in Aptos. We are impressed and we will definitely be back! read more

Great place to pamper your feet! The staff is high energy, very informative and hospitality plus. They have two shops, Monterey and Aptos. Do try on the various sports footwear, because some are more supportive than others. Some are for recovery after a long run, for example. read more

Fleet Feet - Aptos - Soft support: love these! - Shoe Stores Near Me - Aptos, California

I recently visisted the store in Aptos and was helped by Heidi Schuler. She was friendly, knowledgeable and very patient. She helped me find the perfect shoes and I could not be happier with the outcome. All the people in the store were very polite. Kudos. read more

Strange experience trying to buy running shoes here yesterday. The woman working there seemed uninterested in selling me shoes. I asked about the gait analysis and she seemed bothered by explaining how they do it now and didn't offer to look at mine. Big bummer. I remember this place being amazing years ago. Maybe it was just an off day... read more

Bought some new shoes yesterday and I could not have been more pleased. The store has recently moved and is now located and is just around the corner on Soquel. XMy first impression of the store was the amazing inventory they had with all of the major brands well represented. In addition they have an excellent stock of running apparel and accessories. But to me the major difference is they actually take time to measure your feet and show a 3 dimensional representation of your foot. This gives a much more accurate picture of the foot and can help to indicate any problems that may exist in your current footwear. It also helps the salesperson recommend the best shoes for you. I would like to give a huge shout out to Amber. Not only was she highly professional and knowledgeable about running shoes,she was extremely helpful and personable. She took time to select several different styles and sizes to find the perfect shoes for me. without a doubt this is where I will continue to shop. read more

John is the man. Straight forward, friendly, knowledgeable, just creates a good atmosphere. I trust these people with all my running needs and in general is a great establishment to have around. They also have community running events so they promote healthy living in the community as well. read more

I spend so much money here that they decided to send some back to me. No kidding. As if to say, "Um, hello. We realized that we have enough of your cash, so here's what's left after we paid everyone's salary this month. Have you considered that you may have a spending problem? Enjoy!" I'm so sorry. I cannot accept this gracious gift. I will return it immediately to spend at your store. Perhaps I will find those trail-runners I've been looking for. Maybe I will peruse your decently priced selection of new Asics gear. I might pick up some socks or try on some sunglasses. Anything can happen. Fleet Feet Representative: "Hello, is there anything I can help you with today?" Me: "I have credit cards. Help me, Moses." Fleet Feet Representative: "My name is Matt. Are you needing to spend some money?" Me: "Yes, please." Fleet Feet Representative: "Well, I do have your favorite pair of running shoes in stock. I know how well that last pair worked out for you. Anyway, I have one pair left in your size and they're on clearance. Should I..." Me: (my finger smashed over his lips) "Shhh....stop. Please. You had me at hello. You had me at hello." read more

Nope nope nope. This place is so small it's a joke. You can't get around. Not stroller or ADA friendly at all. The shit in here is so overpriced I do believe I vomited in my mouth multiple times. The selection is limited due to the store being small. But again the prices ....omfg So if you got money to piss away then here you go. Staff not friendly either. Thumbs down. Won't be back. My suggestion is to go to Santa Cruz Running Company on Soquel instead. Better customer service and all around better place. read more

I had an amazing experience at Fleetfeet in Aptos! I received the best customer service from Amber! She immediately greeted my wife and I. I felt bad going in to look at walking shoes 20 minutes before they closed but was taken care of. Amber had me take a 3D image of my feet and then came out with multiple great options for me to try on. After trying about 6 different pairs of shoes I found 3 of them that I liked bike ended up with a pair of Brooks which was the shoe Amber said was her favorite and after trying all 6 she was right! I'm very happy with my new shoes and the buying experience! They even have a 60 day guarantee if the shoes don't work out. If you are in need of real personalized service for shoes in Santa Cruz area this is the place to go! And if you have the opportunity to work with Amber you will be happy! Thanks Fleetfeet Aptos! read more

I've been to a number of their locations around the Bay Area, and the staff are just as friendly here as anywhere else--greeted when you enter, and always offering their help in a genuine manner. Like most other specialty running stores, the selection is small in the apparel and accessory department, but they carry the essentials. They stock most popular running shoe brands and models. They catch flack for selling at retail, but they do provide a lot of helpful services that you can't get online (e.g., getting fitted for shoes). Their store policy is also generous, letting you try the shoes out for 30 days, and accepting them (even if worn) for an exchange or refund. The staff from this store volunteered at the trail race this past weekend, and for that, I am grateful. read more

Very Happy! Walking out on clouds today with the help from the lovely Amber, from Fleet Feet in Aptos. These guys remind me not to shop online because of their personable recommendations to make sure you are getting the proper shoe to fit your needs such as plantar fasciitis or knee injuries etc. They also have good sales on older models if you are on a budget. I will be coming back again. Thank you Amber and the Fleet Feet team! read more

I'll admit it, I normally just buy my running shoes at the Nike outlet, or if I happen to see a pair on sale somewhere. Even when I came in here with a friend, I was immediately drawn to the stack of sale shoes.... but I resisted! I allowed Mr. Shoe Expert to analyze my old running shoes to see where they had worn down and watch me jog around the store (I believe it's 'jogging' or 'yogging.' it might be a soft j. I'm not sure but apparently you just run for an extended period of time! It's supposed to be wild) to figure out what type of shoe would be best, and while I was a little skeptical, he picked out some super comfy shoes for me to try on. I think I cursed myself when I announced early on that I don't believe in paying $130 for running shoes, because the pair I absolutely fell in love with were, yep, exactly $130. I've been yogging on them for a couple weeks now and my feet have never felt better, so perhaps it's worth it. They have some sort of frequent buyer plan to lure you into spending all your running bucks here, which I think I might do! Good peeps, good place. read more

I have been buying shoes and apparel from Aptos Fleet Feet for many, many years. We have a beach house in Aptos and come often with family and friends and inevitably purchase multiple pairs of shoes because we have loved the service we have received. As a marathon runner, good shoes are important to me and today I stopped by with the intent to purchase a couple of pairs of shoes for training. I was completely disappointed in the treatment I received. Apparently, due to COVID, purchases are appointments only, which I applaud, however, I was informed of this quite rudely, not offered a mechanism for making an appointment other than to check the website. Sadly, after ten years of giving business and thousands of dollars spent at this store, I will not be back. I feel like I was not treated as a serious customer. read more

They were slammed when I walked in the door. Throngs of women were milling about, checking out the merchandise and getting their packets for the big race the next day. I wasn't sure if I would be able to have any help, and I truly needed some. So, I asked the front desk if anyone could help me and this really nice, cheerful man came to my aid. After informing him of my issues, he did some trigger point massage on my calves, measured my feet and arch length, and then chose shoes that he thought would be best for me. He had me try them on and run for him back and forth in each pair so he could assess my gait and I could feel them on my feet in action. I dodged women and children as I trotted back and forth. The man even held my purse for me because I didn't feel comfortable leaving it lying about! I was concerned that I was taking up too much of his time while there were so many other customers that could use his attention, but he assured me that his priority in that moment was helping me find the best pair of shoes for me, and the others in the store would be attended to with as much consideration. I was so impressed! Not only did I get the shoes, but I wore them in the race the very next day and didn't get a single blister! If you are in Santa Cruz County, the only place to shop for running/fitness shoes and accessories is Fleet Feet in Aptos. read more

I was referred here by my acupuncturist, Adam White, in Capitola, himself an avid runner. I have had a lot of knee problems in recent years which have really curtailed my distance. I'm lucky to get in 3 miles before my IT band syndrome kicks in. I was impressed by the fitting, the gait analysis, as well as the young sales associate's product knowledge, enthusiasm and confidence. I am loving the shoes and the inserts that I bought--I had an hour long run on Saturday morning, which was fantastic, especially since a lot of it was on hard surfaces. One minor issue; my cool new running socks developed holes in the toes! So I'm returning them...and I'm betting they'll be great about it, if my experience of their customer service is any indication. I enjoy receiving their e mails about store events, like Movie Night; they really seem to be into creating a nice community with their customers. Haven't partaken yet, but I plan to. read more

This is the only place I will go for running shoes. Over a year ago, I had serious plantar fasciitis in my left heel from walking long distances. I thought it might be my shoes. My orthopedic surgeon said to just stop walking so much :( The wonderful sales rep helped me find the right pair, let me try them on and walk outside in them as much as I wanted, and also gave me some tips and stretches for my heel. He also have me some really valuable advice about squeaky orthotics (wax 'em!). Flash forward one year, and I have advanced from walking to running thanks to yoga and stretching to help my tight leg muscles. My New Balance have worn out. I want new ones for my birthday. Rather than struggle to figure out which new version of my shoe is the correct one, and figure out the right size and width, my husband was able to go down to Fleet Feet, where they had my info in the computer and order the correct new version of my shoe, just like that. In preparation for my first trail race I needed handheld hydration. Sales rep honest and very helpful and encouraging, helped me find the cheapest version of what I needed. Hands down, one of the best running supply stores in the area. read more

This is the go-to running store for the Santa Cruz area. If you haven't bought a pair of running shoes in a while, are just getting started or have never bought shoes at an actual running store, go here and they'll totally hook you up. Bring your old running shoes so they can check the tread and figure out what kind you need. They analyze your gait and tell you if your a pronator, and all the things a good running shoe store should do. They lose a star for spotty service - I've been in here a couple times where I've felt ignored. Beware, locally-owned specialty shop, I can take my business to the Internet! UPDATE: Huh, so I went in here some more over the last year and got great service, so I'm revising my former 3-star review to a four-star review and no longer threatening to take mah bidness to the Net. They have a little shelf at the front with information about local races and assorted other cardio-like activities taking place in and out of doors. read more

I completed the training program for the 10k. It was well organized. We received weekly emails for meet up spots. Plus, the price of the program is a bargain for all that it includes: optional training orientations, long sleeve performance running shirt, weekly free Gu, give aways from Brooks... Plus, a great group of people to encourage me to train and get to my race day injury free. Russ our coach/owner has such a non-intimidating approach. I highly recommend this group to people of all fitness levels. Big bonus, coaches for the half marathon and 10k are super helpful as well. Thank you to Amy, Jenni and Jon for the guidance! I cant wait for the Wharf to Wharf training! read more

I had an absolutely fantastic experience here. Upon walking in, I was immediately greeted by the owner (Russ, I believe) and his son. I was on the hunt for a good pair of walking shoes, and wasn't sure if they could help me, since they were geared towards runners. They assured me that they could find something for me. I was really well taken care of, and Russ took his time to make sure I found something I really liked. I also really appreciated that he explained why he was doing what he was doing; why he measured my feet standing up and sitting down, why he watched me walk, etc. I'm a science student so I enjoy getting that technical explanation of why he was doing what he was doing. The store was completely empty when I went in, so I'm not sure how my experience would have differed if it had been busy. I have a feeling that Russ would've been just as accomodating and thorough had I not been the only customer. Overall, it was a very personal and fun experience. I normally hate shoe shopping because it feels like the salespeople are just trying to get you into a pair of shoes and get you out. My experience at Fleet Feet made me feel like I was buying from friends, not impersonal salespeople who were just trying to make a quota. There is no doubt in my mind that I'll continue to support Fleet Feet by going to them for any of my exercise needs. read more

Every time I try and buy sneakers here there is always an extremely long wait. Prices are probably on par with the market, but if I'm willing to pay $$150-$175, I feel like there should be more staff (and space) to handle more than two customers at a time. I've walked out more than once after waiting 10-15 minutes to work with someone to find my shoe size. I want to support local, but there's a point where I give up and decide to buy online. read more

The woman who helped us was really knowledgeable about feet. It felt like she knew a lot about shoes and how feet worked and wasn't just trying still shove the most expensive shoes into our hands. She spent lots of time making sure everything was just right. The other employees were very nice as well and offered chairs to the rest of our group. The store also has a small selection of workout clothes from Nike, brooks, etc. read more

Far and away the best shoe store in the county. Fleet Feet is the best argument for opting for brick and mortar stores over on line products. You get attention and considerate service. Great for runners and any body who appreciates a comfortable shoe. read more