It has been several years since my last review and I need to refresh it for 2026: they're still as…read moregood as when I reviewed them previously. I mostly buy shoes here. I use a mix of road and trail shoes and I need "stability" shoes due to my amazing ankles. The young lady who helped me noticed that as soon as I took off my boots, so I figured she'd be helpful. I'm not terribly picky about colors or brands, though I've got some favorites and generally know what I need. I tried on a couple of pairs and purchased some new road shoes during this visit. Simple and fast! (At least one of those describes me.) Can I get shoes cheaper online? Sure. Would I get the same level of service and instant Q&A/ feedback with the opportunity to actually try them on? Not a chance. Should I support a local business? Is that even a question?!? Plus, they have a box where you can donate your old race medals and they get recycled to for a good cause: "Medals4Mettle (M4M) awards medals to kids and adults fighting debilitating diseases and illnesses to spread love, kindness and encouragement. "

The foot dr told me about this place. They watched me walk and were able to recommend some shoes…read morefor me. Very friendly and very knowledgeable.

Cam was the truth! I appreciated his attentiveness and service in offering me so many options,…read moreinsisting that I would leave with the right shoe. I value customer service tremendously, and it's always a pleasure when someone doesn't try to sell you product, but they are really trying to get an understanding of you and what you need. I haven't been to the mall in a really long time, so it was nice to go and receive good service! Way to go Cam! I think you are the right fit for the job. Continue to lead by example. Your team is full of rockstars and everyone that was working that day (Friday 5/24) was very efficient! I'll definitely be back to try on the new balances!

The store itself was quite nice. It was my first time in this mall and their customer service was…read morejust lacking at this location. I couldn't find the workers at first. One was in the back and the other was up front, but they weren't wearing a worker's shirt and had an AirPod in. They were talking to a friend on the phone. When I went to checkout, this same employee helped me and still had their AirPod in. As they rang me up, they started laughing and said something over the phone. It was like I wasn't even there. The store was clean and organized but I was very disappointed with the staff. (Note, this was about a month ago when I first left a review but I messed up and had to redo it)

Great shoes, helpful staff. I only buy in December when they are discounted. I can't believe how…read moreexpensive they are! The uppers do last; I walk a lot but have gotten three years or more out of a pair.

Excellent product and service for a shoe store. They measure your feet and the girls there know…read moretheir job.

Good selection of items and great service. Parking can be hard to find close by, but plenty of…read moreshopping nearby along your way.

Lady cussed at me and told me to leave because I said you guys close in 10 minutes and was trying…read moreon shoes

Clean and huge inside. Staff was friendly and helpful. Prices weren't that great of a savings.read more

This Nordstrom Rack is the be all end all of Nordstrom Racks! If you have not made your way this…read morefar east, take the trip. It is a beautiful store and I could've stayed all day. The customer service is wonderful and the lines are half of what they are in other locations. I am so glad that Nordstrom decided to open a place here!

I was told how great this store is by a consumer of mine, so we decided to give it a try!…read more We were greeted right when we walked in, told if we needed anything to come get checked in. I went in knowing exactly what I wanted, they are a birthday gift and I already have this pair for myself! So I grabbed the Hoka shoes I wanted took them up to him and got my name put in the little tablet with the shoes and size I wanted. My husband found a pair he wanted to try on so he got all checked in and then we waited.. and waited and waited. As employees kept coming in and out of the back room just looking out the door with tables in hand and did nothing! The other employees were helping other customers. they have a lot going on there with treadmills to try running with the shoes, they have some other stuff that helps to show how you stand and what kind of support you need. Looking around it seemed like a complete cash grab! Good for them for selling the illusion! So we waited about 30 min before one of the guys was like I'll take care of you guys soon! My husband asked for 3 different pairs of running shoes, he brought out one that was correct the others he said they didn't have the right color but here are these ones! As he tried on his shoes, I let the young man know I just needed the ones I picked out and I wanted to buy them no need to try them on! I feel at that moment he knew there was no up sale for me and he was kind of short after that! So my husband picked the ones he wanted, we went up to pay and he hit us with the VIP package $20 dollars to be able to try the shoes for 90 days and if we didn't like them we could return them! We declined the offer, he kept trying to the point where the other gentleman stepped in a little more FIRM TONED and said " if you do not do the VIP package you will not be able to retain your shoes if put on outside the store, they need to be on brand new shape not worn at all." We said that's ok thank you we understand. They still tried putting us in the system and said it's in case we forgot the receipt if we wanted to return then we wouldn't be able to! It's like you all just told us we weren't going to be able to anyway. No thanks! About$400 dollars later we say thank you and they said Nothing! No GOOD BYE NO THANKS FOR SHOPPING HERE.. nothing We were nonexistent when we didn't take the bait! If I didn't need to head out of town I would have waited on the gift and gone else where. They are not worth the time! I know the shoes we bought were worth it, just wish we spent that money at a facility that would have valued our business and time. We will NEVER BE BACK!!

We entered, checked in and waited, and waited, AND WAITED. Close to half an hour WE WAITED, the…read morestore wasn't busy-mostly employees standing around chatting to each other. Finally left without ever getting any service. Will NEVER waste my time or MONEY in this location.

I want to Thank Karen Merrell for excellent service, thanks for taking your time to explain the…read moredifference in the changes on the Xelero. Thanks Richard, May and Devin

This business was a life saver for my boss. He was limping around and told me he couldn't hardly…read morestand the pain in both feet and he had blisters all over his feet. He had a crap pair of old Walmart shoes and was not able to get his feet on the sliding shoe due to pain. His only complaint was the price. I told him how much I thought they would be and I was only 50$ shy. After wearing them one week, he's walking without complaint . Week two he was back up a ladder and he's now had them 1 month . All bisters are gone'

As a golfer great selection of golf gear here and great prices much cheaper than retail and websiteread more

Wasn't impressed with this outlet store. Was looking for a specific type of shoe. Prices seemed…read morerather high as well.