Excellent service and a great experience!…read more My car died when I went to the gym, and I was completely stranded in the parking lot near Rally's. I stopped at O'Reilly Auto Parts on 855 W University Drive in Mesa (85201), and a very professional and knowledgeable lady came out to the parking lot to help me. They jumped my car and brought it over to the store, where she carefully tested the battery, starter, and other components. She discovered that the problem was actually a loose battery cable. She fixed the cable and did all the necessary tests to make sure everything was working properly. My car was running again! I was very impressed with her professionalism, knowledge, and willingness to help me when I was stranded. She took the time to find the actual problem and fix it. I highly recommend this O'Reilly Auto Parts location on University Drive in Mesa. Thank you so much for your help and excellent customer service! You made a stressful situation so much easier.

Went to do a return of headlights incorrectly purchased. Had my receipt. Wouldn't return me the…read morecash I paid ($50). Only wanted to do store credit. That would be fine if that's how I paid for it but I expect to be given cash back (or back to my debit card as an alternative). Female manager agreed with me and told me a return to a debit card was fine but Hispanic older male manager overheard and disagreed with her and told her gift card only. For those who deal with cash - beware

Here you get placed to Shopkins auto parts also get the best price in town from almost every keep…read moreup the good work Parts authority

I visit Auto Parts stores several times a month, but never knew there was a Parts Authority nearby…read more I went in, asked if they sold tools and the young man behind the counter opened a book and went right to the tool I was looking for. He said he could have it in a couple of hours, and they did. These guys know what they are doing, and very responsive and they work as a team. I did not have to wait for the young man, who ordered the tool for me, to get the tool I ordered, one of the other gentleman knew who I was and what I ordered and was able to get me on my way quickly. It looks like I might be bypassing the other chain stores and heading to Pa from now on! Great job guys!

My car battery died completely out of nowhere, and thankfully there was an AutoZone just a minute…read moreaway. Before going in, I noticed several reviews mentioning Shawn, and I'm happy to say they were absolutely right. Shawn went above and beyond by not only installing my new battery but also taking the time to educate me about battery maintenance, what to watch for, and a few helpful tips to extend its life. He never made me feel rushed and genuinely cared about making sure I understood everything before I left. Exceptional customer service like this is hard to come by. If you're lucky enough to have Shawn assist you, you're in great hands. Thank you for turning a stressful situation into such a positive experience. 10/10, highly recommend!

I gave them 2 stars so let me explain: I went in for one item (tire shine) as I approached an…read moreemployee asked me if I was using cash or card, I said "card" so he directed me to their self check out, which is fine because I had one item. I scanned it and immediately the reader stated "see cashier" but the light was blinking for my card, so I put it in, and it still said "see cashier". I looked over to the cashiers and now there was a line behind both of them. I feel more like a boomer every day, because I just left the tire shine on the counter and left. If you're going to direct me to the self checkout and you still have to approve the sale as if you checked me out, I see no point to having it. I get it, people steal, and one way they do it is at the self checkouts. But if you're going to have one, figure it out. Fast food has kiosks, grocery stores and Walmart have self checkout. If you're not going to hire more employees (which I don't think was the problem here) then figure it out.

Right to Repair is a real battle. Places like these are needed now more than ever. Make sure you…read morebring $3 to enter. It's worth it just to see how your car is put together.

Friendly and helpful staff. They are as organized as a Pick a Part location can be. Good pricing if…read moreyou need to find some rare and out of production parts-like classic or near classic vehicles.

The assistant manager anglique waited on me. She was knowledgeable personable and efficient. She…read morenot only sold me wiper blades but then installed them with a friendly attitude. Will only shop there.

Went to see why my check engine light was on. The manager just handed me the diagnostic tool to me…read moreand told me to plug it in and start engine. No offer to help. I did what he suggested and took the tool back inside. He handed me a print-out for a Volkswagen Passat. (DEFINITELY NOT MY VEHICLE). After noticing I went back to the counter for help. He rudely grabbed the tool and went to my car to plug it in himself. Nothing. He was unfriendly, and didn't seem to want our business at all.

This is still an ongoing issue and a gentleman from their corporate office named Kacey Meeks thinks…read moreadding green coolant to a Toyota Sienna that has red/pink coolant(the correct coolant) in it isn't a problem. He doesn't think an O'Reilly's employee putting the wrong coolant into a car without permission is problematic. Those were his words. He also called my mother and left a message and told her to call him back at the number that wouldn't work. Mixing green coolant into a Toyota Sienna that uses red (Toyota Long Life) coolant can cause the two types to react, creating a sludgy, gel-like substance that clogs the radiator, heater core, and engine passages. This sludge can lead to overheating, water pump failure, and significant engine damage. If some of the O'Reillys employees at the stores and in the corporate office, are this incompetent...

My kids lost my receipt. but the team worked with me I couldn't be more thankful they're willing to…read morehelp. The battery was under warranty, thank goodness They will have me as a customer forever now

Tony at the front desk was very helpful and observant not only with switching my alternator and its…read morecore but with helping me start my key after the ignition wouldn't turn all the way.

I'm almost every single person in there was so helpful so kind and so polite and the biggest thing…read moreis honesty. They take parts back without a restocking fee. I came back and bought an air filter and returned the back brake pads because I didn't need them and they were friendly kind and wonderful. Please buy your parts from here so much better than AutoZone..

Sean and Daniel were amazing help! I cannot thank you two enough for your outstanding customer…read moreservice. Thank you Daniel for installing my battery. I can now feel at ease on the road. Thank you!

Ivan was awesome and helped with my taillight really quickly. Highly recommended this AutoZone!…read moreGreat service!