DSW remodel in Sept 2025…read more All the sections have been moved around giving a more modern feel with added neon signs, fun painted floor decoration, seating area and more. - new customization station area on the right (tote bag $30; adult T $15; kid T $10; -$10 for printing/embroidery/engraving) - coffee station - computerized shoe sizing for kids and adults - 2 seating areas - donation box I guess there was a an augmented try-on mirror (see your shoes with different outfits) but I didn't see it? I think the floors need a good cleaning from the remodel because all the shoes had sandy grit on the bottom from previous try ons. I went during off prime hours so there was no line for checkout, let's hope it stays that way!

I have mixed feelings about this location, my #1 disappointment is how long it takes to checkout:…read more at 11:30am yesterday, there was only one cashier working. ONE, and it is the week before Hannukah/Christmas!! Behind the checkout area was a (female) supervisor of some sort who was sorting boxes, and while that could have been for something important as well, perhaps getting customers who are trying to pay moving through the line would have been better??!! Check the DSW.com site before you pay because there may be a deal/promo code: I looked and there was a $15 off code with a $49+ purchase; I'll take the $15.00 (get a screenshot for easier checkout). On the good side, the clearance shoes have been well-organized each time I have been in (although there was nothing for me yesterday). The disappointing thing was that I had a difficult time finding the shoes I was looking for - black heels. This must be the most basic heel (except for a nude color?), but the selection was minimal because a HUGE part of the womens section was boots. Boots are great and it is December in New England, but they don't work with a suit at work, a wedding, etc. Sure you can order from the website, but you may need to order 5-10 pairs to find just the right one (and then schlep them all back to the store for a return). Lots of parking right out front, but so-so inside.

I was in desperate need of a new pair of shoes for a 5k I'm running, as the ones I currently had…read morelost all their support, and chunks were missing from the soles. At this point, my shoes were hurting my performance more than if I were to run barefoot, so it was high time I got some new running shoes. Went in to the store and was immediately assisted by an amiable employee who walked me through a gait test and brought up three pairs of shoes for me to try. Used their test socks (yes, they have test socks!) that match the ones they sell in the store so you can try them on with your shoes. Got useful feedback and recommendations for other brands of shoes that would be a good fit if I wanted to run longer distances. All in all, I left the store with some new socks (Balega silver), a foot roller (Nano X), and a brand new pair of shoes (ASIC Gel-DS Trainer 24) for under $200. Money well spent, and will definitely go back when these shoes are dead!

When i walked in for the first time, there was a "sign up" style sheet of people waiting to be…read morehelped. There were only about 4 workers taking 15+ minutes to help each customer. Leaving everyone else just standing there waiting. No one offered any help until they were done with their current customer. Waited 30+ minutes just to get called, ask for my size in the style i wanted, and then checked out. People revisit this style of service. Very ineffective for customers like myself who know what we want and want to be in and out.

Service is always available and well educated on what's needed for problem feet…read more Selection is beautiful.

The shoe and boots are Amazing. Very comfortable. The owner is wonderful and the staff is very…read morenice. They also have some jackets and some tops pocketbooks ,gloves, socks, etc.

I'm not a regular customer, this may have been the 2nd order in a decade but I scored a deal on a…read morewhite blanket (which turned out to be off-white). Going to Framingham is not convenient at all, but I arrived shortly after they opened on a weekday to avoid what I assume is craziness on the weekends. The desk for returns is right at the front door, there was no line; Eleanor was very nice and had my return processed in no time. She was so nice that I actually felt badly for not being a regular customer, and every store needs someone like her!

Please correct your hours online to match the hours posted on your door. Love the store but this is…read morevery frustrating.

Got a great deal on sneakers here. Henry helped us out and he knew everything and where every…read moredifferent type of sneaker/shoe were. I got new running sneakers and sneakers for my dad.

Staff at the store was super friendly and helpful. However, I was disappointed they had an…read moreextremely low stock of women's sandals, even in July! According to the salesperson, they have low inventory and have not been getting a lot of shipments, although they do receive shipments Tuesdays and Thursdays. I love their shoes. They are so comfortable, but, unfortunately, they only seem to last a few months before needing to be replaced. If you can get them at the outlet or on sale online, they are are decent buy, but we aware the comfort is high and the quality/ durability is kind of low.

have always shopped here but very disappointed in my experience today.I am a frequent flyer. I got…read morea gift and had a gift receipt but they would not take it back because the person who purchased this took off the clothes tag. The gift receipt was there and it had never been worn. they didnt take it back. very poor customer service, will not shop there again. I would have been happy with store credit.

Now my better half is the one whom usually frequents Lulu however lately I've been joining in as…read morewell. I am a big fan of the men's shorts (only thing I've owned from them thus far). The colors are always nice and this store for my first experience seemed very nice. The staff today came up greeted us as soon as we came in, offered help by 3 different people. Had our clothes selections brought to the fitting rooms while we chose more things to try on. Had some good small talk, couple laughs and the lady came out with a cute fit. Store was clean, AC was bumping. There's seating for friends and family who might be waiting for you to try your items on. Parking is free in the area. Lulu pricing is known so that's no shocker, and the outlet style prices are only found maybe on the clearance rack near the fitting rooms.

I have a gift card was given to me for Christmas! All your stores are closed!!! i can't reach…read moreanyone !! Technically $200 just have to go to waste!!!

Nice & clean store. A little expensive, I think. This place…read morehas everything for people who work in the medical field & blue collar workers. Tops, bottoms, sweatshirts, jackets, rain gear & footwear. I suggest that if you can, sign up for their emails, so you can get discount coupons in the mail.

A bit of a drive from Metro West, but the local stores seem to be clustered in the immediate Boston…read moremetro area. Beautiful selection of clothing. Attentive and helpful staff. Well worth the trip.