I can't think of a better example of a store that exemplifies the term "self service". No one is…read moreavailable to help, or answer questions about anything, unless and until you are checking out. Then they want to know everything about you, make sure you haven't somehow put the wrong sized shoes together in a box that might be of lesser value, while inquiring if you found what you were looking for with complete and utter indifference. Oh yeah, I always feel good about shopping in a store that projects an attitude of caring more about making sure no one is stealing over making sure they are finding what they want and need.

I want to alert people to the inappropriate management and hiring approaches used at the Folsom DSW…read moreon Iron Point. A family member was hired there and they were effusive about her hiring, her experience and customer service style. Within only a week or so however they started imposing new requirements that were NOT mentioned in the hiring process -- that if you did not SELL 10 VIP membership each shift you would have your hours docked. I believe this illegal on several fronts. But on top of that they were inappropriate, cruel and likely also illegal in their public and private treatment of employee. Please see the letter I sent to the BBB and the Regional Manager. I caution anyone who thinks they want to work there.

I do not understand why this store is closing!! I've been…read moreshopping here for years and was referred to them by my podiatrist. I know so many Nurses who purchase shoes there. The employees have always been so helpful and patient. It was in a great location too. I can't imagine that this is a good idea. I hope that all the employees are being taken care of and hope that all of the customers somehow, someway find another store that matches what was offered at the Folsom Sole Desire location. I truly feel sad about this.

Was out running errands on a Monday morning, one of which was to stop at sole desire in Palladio…read moreshopping center and buy a pair of shoes. Got there at about 10am. Their yelp page says they open at 10:30 so I went to get a cup of coffee while I waited. As I walked past the shoe store I saw they had their "OPEN" sign hanging in the front door, however the door was locked. At 10:30 it was still locked and there was nobody in the store. Hung out for another 10 minutes. Still closed. (It's October 13th, "Columbus Day" and all the other stores in the shopping center are open.) They have some nice looking shoes in there. Too bad for them I will be buying my shoes elsewhere!

This retail store was disheveled at 6:30 pm. I've never seen a Nordstrom Rack had clothing thrown…read moreover the racks and on the floor. There were some really great deals throughout the store. We spent a good amount of time in the store shopping. We found a lot of deals in the purses area and shoes area. The ladies at the register were fast and kind.

The service by Llsa Soto, Manager is not the Nordstrom standard. I had to return an item with a…read morereceipt from 3 days prior and packaged never open and she said I had to drive it back to Roseville. There is no where on the receipt that states that. The thing I left distasteful was how unprofessional she was, rude and rough around the edges. That is not a good example to her team to lead with poor customer interactions. She had attitude and she knew it with her tone (yucky). I waited in line for a long time, a lady in front of me had to returned a worn shirt, no tags and stain. The cashier called a manager up and he was young and African American. He had such good skills that I observed, then lisa try to intercept the Situation and question the customer and talk down to her. She also had a stack of stuff she was buying. Unfortunately the crappy manager lisa Soto helped me instead of the nice young manager that had way better people skills that meet nordstrom standards. Please choose better leadership to keep nordstrom reputation and a high standard.

I can't think of any reason to shop at this store. Zero service. Inventory is dated and in odd…read moresizes, and pricing that doesn't seem discounted, although that is what they promote. To me, the store is a lesser version of DSW, which I think needs guidance on customer service and pricing.

On a recent Saturday afternoon, I bopped in here to look at men's casual shoes. I was immediately…read moregreeted, which was nice. The store was clean and organized. No wild piles of boxes or shoes scattered about, which drives me bonkers. I easily found the shoe (it was a brand name athletic casual shoe), they even had it in the right size. Score. But after looking at it all up close and personal, I noticed this years style had a few changes. It had a thicker heel padding and thin colored piping. The associate even asked if I needed help. Nice. You gotta admit, you can't get this type of service online. Anyway, don't forget about Famous Footwear when shopping about for shoes. It is in the shopping center with Steinmart, Ross, Babies R Us, Cost Plus, Home Depot, Del Taco, chick fill-A....

Ahhhmazing customer service!…read more On a beautiful Saturday, I had decided to check out Gold Country Run + Sport in the El Dorado Hills Town Center. My GF was raving about the shoe selection and how great and knowledgeable the employees were in fitting sport shoes. When I walked in and started looking around there were no other customers (When I left it was getting busy.). A woman who looked pretty young came out and asked if I needed help. I instantly "kinda" mentally wrote her off as the employee who drew the short straw and got "Saturday" duty and probably knew nothing about shoes. Mea culpa:). Well... I was wrong! She ended up being one of the best persons I have talked to about walking and/or running shoes! She first measured my feet and we went from there. Honestly I did not know that much about the comfort level of a high end sport shoe until that day. What a difference in feel versus my Costco tennies!:) I must have tried on 10 pair of shoes. Finally narrowing it down to a Hoka, Clifton, wide. Ok now I am jazzed. I can hardly wait to start walking in these ultra comfortable shoes. I came in not knowing the difference between a hookah versus a Hoka:) So a big thank you to that young woman. I urge anyone looking for high end shoes, running apparel and, gear needs (Yes needs!) to visit, independently owned, Gold Country Run + Sport. Such individualized customer service. Seriously, I felt like a VIP. Great selection of everything. Inventory displayed professionally. Clean. Competitive pricing. My shoes were on sale. Woohoo! End of summer. I could not be happier with this Company... serving greater Sacramento right here in beautiful El Dorado Hills. Free parking, open 7 days a week, and all levels of fitness welcomed. What a find!

I came here for shoes when I first started running and I keep coming back! I hadn't been in a while…read moreso this time I used the machine to look at my feet and tried on several new pairs. The gal who helped me brought out four to try, but the first one she picked actually fit and felt the best for me. They have a wide selection of shoes and gear and are very knowledgeable. I've always had great service here and recommend it for any one who wants high quality running shoes.

Took My daughter here for some school clothes. Was greeted immediately ans asked if we need any…read morehelp looking for anything. Lady let us look around and saw we had clothes and asked if we wanted to start a fitting room. The customer service was great. I believe there was probable 2- 3 people in the store. We had a great experience and appreciate the kind customer service we had here. Go now they have a great 60% off sale.

Excellent customer service!!!! There was about 4 workers in the store and every single salesperson…read moregreeted me and offered help with find items. wish other retailers would take note- You all were awesome... Thank you for helping us find clothes for trip.

I really liked the store, despite its compact size. They have a huge selection and affordable…read moreprices; it's one of those interesting shops where you can find great products at good prices and receive excellent service.

My family and I had such a great experience at Journey's today! From the moment we walked in, the…read morestaff was welcoming, friendly, and so patient while my daughter browsed. They went above and beyond to help her find the right sizes and styles and made sure my kids felt excited about their purchases. The store was clean, organized, and had such a fun vibe that made the shopping experience easy and enjoyable. We left with exactly what we wanted and a bit more, most of all smiles all around. Thank you, Journey's team, for making our visit such a positive one--we'll definitely be back!

On Point Boutique has fun, trendy and fashionable pieces for ladies of all ages! The owner Mia is…read moreextremely personable and knowledgeable! She is able to help you customize an outfit and provide ideas and feedback to help you feel comfortable in your own skin! Items here include dresses, skirts, blazers, tops, sweaters, pants and more. Accessories include handbags, earrings, jewelry, and shoes! Love all the colors and size options! The space just relocated to the Palladio! Love their new space! The parking is easy - in the front parking area or the structure. Would highly recommend to family and friends looking to support a female owned and local businesses!

This was an incredbile experience. I came in to the store and was greeted by Mia, she is wonderful…read more I got a shirt for someone and will surely go back to this store in the future. Wonderful stock in the store, and super friendly staff. You couldn't ask for more!

Alberto at Fleet Feet in Folsom was extremely helpful in walking me through the differences between…read morethe ASICS Novablast 5 and Novablast 6. I was on the fence between the two, and he shared his personal experience wearing the Novablast 6, along with a clear and honest comparison of both models. He was friendly, engaging, knowledgeable, and never pushy. Alberto has a very consultative sales approach and made it much easier for me to decide which shoe would be the better fit. I'll likely order online since the colorway I want wasn't available in the store, but I genuinely appreciated the time and guidance he provided. Great customer service.

I had brought my mom earlier this year to get Shoes in elk Grove, California out of Fleet feet. My…read moremom is a fragile, diabetic and geriatric, and I noticed that she had really worn through the shoes so while shopping in Folsom, I spotted a fleet feet on my map And told her I was buying her a new pair of the shoes they fit her for earlier this year, the neuropathy and her feet is pretty bad. I told my mom I'd have them look up her measurements and we would get the same shoes we got before. This was the first fleet feet. I've been in that had more employees than customers, but after my experience, I completely understand. I went in and I ask a gentleman in a navy sweatshirt. I believe his name was Justin, but I was so upset when I left. I'm not quite sure if his name was Justin. He was a young kid under 25 with a navy shirt on. I ask him if he would look up my mother's account by her phone number. He said they only do email but he would try the name we went back-and-forth a lot. We tried my name, etc. I finally said let me go out to the car and get my mom's email address as she was waiting in the car for the shoes before I could do so the gentleman says to me that the computers between the fleet fees are not linked so it wouldn't matter unless I bought the shoes there which I found odd because I've gone to other fleet feet and they've been able to find my account so I could get the exact model of shoe that I had purchased before At this point, Mr. Navy man was finding this pretty freaking amusing and I was not. I said look I just like to buy my mother a pair of shoes and I'm sure there's something that can be done to figure out which shoes she had before they were either unwilling or unprepared to help with this situation which could've been as simple as calling up the elk Grove fleet fee to find this information so that the owner of this fleet feet could make a sale because I was ready to purchase a pair of shoes. Not only was the boy and his friends also working in the store finding this incredibly amusing I am not. I am sorry for the owner of the store because not only will I tell others about the store. I will never go into the store again and I have already contacted fleet feed corporate to let them know about my experience This store seem to be stocked with a lot of young people with no oversight and again I found it very odd that there were so many readily available employees as usually a fleet fee on the weekend is not for the faint of heart. There are usually so many customers in there, but I get why they were not in the store given my experience I was given the card for a manager named Rachel, but at this point, it doesn't matter because I would never step foot in the store again

It's been one of those days, so sorry I don't have any pictures to share. The backstory is my…read morehusband has been dealing with Planter Facetious and has gotten some inserts at REI back in December and that got us through 4 grueling days of Disneyworld. Since then he's had flair ups now and then, but nothing compared to this weekend. We walked 8 miles over 2 days in South Lake Tahoe and he was feeling it. Last week he was having a conversation with is coworker who is a runner until she got planter factious. That got talking to him talking about his foot issues to. His coworker suggested we get some of these really tacky shoes that looks like crocs living on a billow. According to her they are supposed to be helpful and at the same time you wouldn't want to be caught dead in them. In their ad they were referred to as recovery shoes. With his cowered suggestion he was finally open to exploring the new shoe option. Previously I tried to turn him to getting some new shoes at REI but, he thought the inserts were good enough so I let the subject drop. I did some research on the shoes his coworker suggested and read mixed reviews on Reddit and other sites. He's in so much pain that we're willing to try anything. Sadly, they don't sell this brand at REI so I talked him into going to REI and giving something they have in stock a try. When I had Planter Facetious my girlfriend turned me to HOKAs. Those weren't an instant cure, but they got me on my way. So, I suggested he give them a try for a daily shoes and another shoe aka a house shoe. From what I have been told you shouldn't go barefoot when you have Planter Facetious. When we got to REI we started our search for a house shoe, the ones his coworkers suggested looked more like an house shoe than a real daily shoe. When I was searching for reviews on the shoes his coworker suggested I got a lead on OOFOS. They were recommended by one of the reviewers that didn't find the other shoes helpful. OOFOS are located in the shoes section on racks near the rubber Birkenstocks. They had lots of OOFOS. Both slide and thong options. He tried both on and went with OOriginal Sandals, the thong styles they were more comfortable. Next for the hard part. Searching for a daily shoe. He tried on many models. Two different styles of HOKAs and Brooks. After walking around the store for around an hour he settled on the Brooks. They are dark grew with a muted red swish on it. Very stylish in it's own way. He just bought a pair of dress shoes that look fabulous and he's sad to not be able to wear them now. Too bad as I really like them. Hopefully after he recovers he'll be able to wear them again. I've been going on a few years now using my HOKAs as my main shoe. I trade off on Sundays to go to church and wear a pretty dress shoes and I recently got a pair of saddles from the geriatric shoe store that are cute and comfy. For my house shoe I use my Birkenstocks. The classic style with the fluff. While he was shopping for shoes I went coat shopping. I wanted a white coat that was fashionable and functional. I found some really cute ones, but they were more fashion then functional. I finally settled on a white rain coat that will be perfect for our trip to Seattle. It's short but not too short that my purse sticks out. I think it's going to be a good additional to my wardrobe and gives me an option to my red raincoat that I got a few years back at REI. Now we're hoping we made the right decisions and all he'll have happy feet. I really hope his feet heal before our trip to AZ where we'll be doing a lot of walking as we explore Horseshoe bend and Antelope Canyon.

Adrian, or "Dr. Adrian" as his name tag said, was amazing. When he first asked if I was an REI…read moremember, I immediately got defensive because I hate being sold things. He stayed calm, explained exactly how the membership would save me money on the repair, and he was completely right. What struck me was that he kept trying to help me even though I was being uncool because I assumed it was just some scam to get me to sign up for something I didn't need. He also charged me only for the work my bike actually needed instead of a full tune-up, which saved me even more. I hadn't ridden the bike in five years, none of the gears worked, and when I got it back it was flawless. He's a great mechanic and a genuinely cool guy. I even stood around talking with him for about 10 minutes after dropping the bike off. Highly recommended. I'm glad I now know who to call if my bike ever has a heart attack..