I came in looking for size 14 shoes for my husband. Out of all associates working only the lady with braces helped me. I walked in and was asked immediately if I needed help by the young gentleman, I said yes I'm looking for size 14 mens shoes. He LAUGHED like I was joking, He said if they have a size that big it would be on the wall and walked away. Did not attempt to help me past that. (The lady with the braces) later saw I was struggling to find what I needed and came and helped me look, we ended up finding more than one pair of shoes in the size I was searching and she didn't make me feel stupid for looking for a size that big for my husband! I went to the cash register to pay for the two pairs of shoes I found, and the two people at the cash register are laughing and really made me feel like my presence was interrupting their time talking to each other. I got asked for my number and was told in the most annoyed voice if I wanted to apply for the credit card since I would be pre-approved. The guy laughs and says "you can't sell those credit cards for anything" to which the other lady replies "what am I supposed to sound happy about it" Worst experience ever at a famous foot wear. Obviously if it wasn't an emergency for running shoes I'd look elsewhere because this customer service was crap! Do not recommend coming to this store at all, you'll probably not get taken serious and then get laughed at for accepting the "help" read more

Famous Footwear - 2 pairs of size 14 shoes. - Shoe Stores Near Me - Phoenix, Arizona

I don't shop here often but I was looking for a new pair of tennis shoes I went there in the afternoon seeing as a holiday you think they would be properly staffed you can't ask anyone a question because there's nowhere around and only one person at the register why why would you be so understaffed on a holiday why do your customers have to wait in line with one person ringing them up why do we have to ask if there's more than one person that can help bring us up I'll never be back I returned my shoes I'll go to big fivetheir customer service is stellar and you don't have to wait in line forever and be helped by a girl that looks like she's 15 and is more worried about cracking her nail than actually doing her job read more

Extremely Disappointed with famous footwear Decision to Let Go of Stellar Employee I shopped here for some time now and have loved each and every associate as they would always go out of there way to help me one associate did stand out and always tried making everyone smile, I walked in to see if he was working to shop and when I did not see him for the past three days I went to Arizona mills and ran into him there he told me that the company dismissed him?!?! That is a disappointment I told him I would write a review but he asked me to not mention his name all though I did I hope he does not get in more trouble but This shows you what type of company this is he told me the story and i was shocked at first but to know that there was a group of associates that had a group chat about him there that is disappointing and disgusting I am truly disappointed with the companies choice on firing one of the best people I have had the pleasure of meeting. Anyways to start my review I can't express how deeply disappointed and disheartened I am with famous footwear recent decision to terminate one of their most exceptional employees. It is with great sadness that I write this one-star review, as I feel this action undermines the integrity and reputation of the company. Chris whom I had the pleasure of working alongside during my time as a customer at famous footwear , consistently showcased not only exceptional skills but also a passion and dedication that set them apart from the rest. Their expertise, work ethic, and positive attitude were truly commendable and added tremendous value to the company. The decision to let go of such a valuable asset raises serious concerns about the company's management and decision-making processes. One would expect that such an outstanding employee would be rewarded and retained, rather than being dismissed. This abrupt termination undoubtedly reflects a grave lapse in judgment on the part of the company's leadership. By firing one of their best employees, famous footwear has not only lost an integral part of their team but also jeopardized the trust and confidence of customers like myself. It raises questions about the company's commitment to fostering talent, supporting growth, and recognizing excellence within its workforce. This unfortunate incident has left me questioning the company's values and its overall commitment to providing exceptional service. It is highly disappointing to witness a company that claims to prioritize employee satisfaction and customer experience, yet seemingly fails to recognize and appreciate the true value of individuals who contribute to their success. As a result of this decision, I can no longer in good conscience recommend famous footwear to others. In my opinion, a company that overlooks and dismisses their best employees raises significant red flags and calls into question the treatment of their entire workforce. I hope that famous footwear takes this feedback constructively and reevaluates its decision read more

I visited this location today. Not only did the worker have an attitude, when I asked a question, but the shoe displays were dusty. How do you expect people to come in, view shoes and the display tables are dirty. They need to do some serious dusting. They should be ashamed. I spent my money somewhere else. read more

Famous Footwear, where they think that defective shoes should only be returnable if unworn and purchased fewer than 30 days ago. What in the world kind of return policy is that? Surely they realize that defects in products tend to show up once they've been used a few times. Maybe that's all part of the scheme. I had a hole develop in some gently used shoes that were not yet five months old. These were only worn walking around a cushy office building, so I was surprised when they developed the hole (never had another shoe do what these had) and even more surprised when I learned that FF thought I should go pound sand for thinking that their shoes should last a little longer than five months. This review is more about the company's absurd and spineless return policy than it is this specific store, but this is the store where I purchased my shoes. I had plenty of good experiences here prior, and I thought I was getting really good deals when I shopped there. Once I had a problem with a product, it feels like all of that goodwill has deteriorated. I think I'm going to go write a couple reviews about some good service I've had lately to get this Famous Footwear taste out of my mouth. read more

This store didn't let us exchange my mom's Nike's that costed more than some other shoes because she didn't like them for the size and comfort level. Associate 237944 stated that it wasn't buy one half off like before which voided the deal we had last time if we were getting a different shoe, which it would cost more just to trade the shoes. All we wanted was a different pair not to get ripped off if the receipt stated we had a 60 day return for unworn shoes. Beware of unprofessional business from this particular store on 24th st and baseline. read more