Within 2 days of delivery, the washer started acting up with the LEDs spazzing out and controls…read moreunresponsive. Tony held true to his 30 day warranty and was out within a day with same-model replacement (actually one that looked a little better). Day 40, there's a puddle of water forming under the washer. None of the hoses are leaking. Texted Tony as this being the second issue and just outside his warranty period, felt that something should be done here. NO RESPONSE (and by the way a month has elapsed since this happened so the "family emergency" excuse wouldn't apply as I've still not received a response). If I had to pay someone to look at this, it would be at least $200, in which case, I could've just bought a new washer. Fortunately, I am handy, watched a bunch of youtube videos, and followed the water to determine that the internal valve that regulates water flow had failed. This was a $20 part on amazon, but had to wait a few days for delivery. All in all, I was without a washer for a week due to this. Other impressions: OK prices for used W/D and used/banged up refrigerators. Wife & I were moving into a house with a little one so not having these things right away wasn't an option and neither was paying retail for brand new. If I had the time, I would've scoped out estate sales and such to find my own deals to cut out the middle man. Delivery was on time and they seemed to be rather efficient at moving large appliances through tight places so I was happy that doors and walls weren't getting banged up.

Saw this store on Facebook Marketplace. Checked it out in person. Fair pricing and great service…read more For $50 I got same day delivery and installation. He even took the time to explain the operation of both. Washer and dryer gently used but like new. Recommend.

Just when I needed Walt's, they we're there for me again. It's not the first time I have purchased…read moreform Walt's and won't be the last. Either when it's buying a new appliance or when I needed a part or service. They have never let me down. I had a crisis with the fridge that I purchased from them in 2005 that stopped working. Do the math, it lasted over 19 years. Every appliance that I've ever brought from Walt's, has exceeded the amount of time I believed it would last. If you want great customer service, a large inventory to select from and great prices, this is the place. From sales to delivery and installation, all of it was excellent. Go to the big box stores and wait and wait or go to Walt's and receive your purchase ASAP and possibly the same day. Thank you, Walt's, for taking great care of your customers. A real 5-star small business.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Always great service for sales & services. Competitive…read morepricing on tires & wiper blades. Have purchased 4 sets of tires over 8 year period. Keller Springs location next to Braum's.

I recently bought a refrigerator here. I could not have been more pleased. it was super reasonable…read morefridge that got delivered the same day that I bought it.This is a mom and Pop store. I really appreciate the way they treated me versus Lowes/Home Depot. I'm quite certain that if I would've bought a refrigerator from a big box store it would've been multiple days before they delivered it and who knows when they're coming. These guys called me 10 minutes before they came to notify me they were almost there. Excellent experience!

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Visited FBS for the first time yesterday, they've only been open in this location for two weeks…read more Really gorgeous, well thought out showroom. All appliances are shown in vignettes, no big-box rows of product, but plenty of brands on display. Skewed toward higher end like Officine Gullo, Hestan, Miele, and more, but they also carry Kitchen-Aid and others. I will certainly be bringing clients here - Carrell was very helpful and knowledgeable, and the entire staff has excellent experience. I will update my review when I've experienced delivery and installation.

Bought a refrigerator from Made this weekend. Good experience, great price and they delivered next…read moreday. They setup everything and cleaned up. Looks good and performs as expected I'll be back for my next appliance.

Bought a refrigerator from Made Appliance Outlet Store. Sales person Joseph was very knowledgeable…read moreand patient as I went back a couple of times trying to decide on which one. Found one that fit everything I was looking for and at a reasonable price. Delivery was seamless and very professional. Couldn't figure out some of the features and they sent out a technician to ensure everything was working. All the staff from manager, sales person, delivery, and technician were very courteous and helpful. Great experience. Love my new fridge!

First time here, from a recommendation of a friend that lives in Garland. We needed to pick up a…read morenewer refrigerator to put into a condo. The selection is not extensive but VERY reasonable prices and the one we selected was a great buy. What makes this place worth 5 stars is the family that run the business. They are so genuine and accomodating. We got the refrigerator delivered the same day & on a weekend too. Would highly recommend!

This company is not responsible for their job. Horrible customer service…read more Tech named Mike came to fix our fridge and said if anything happens we can just call him back. I called so many times requesting a call back from him. He ignored and after 4 days he called back and yelled at me that he was busy. He told me that he has no records nor remember my fridge models and that he has many jobs to do... very irresponsible guy. Charged $85 for service call and got nothing done for us. It just happened to us today. Just to let everyone know so you can make a right choice and the right service.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

Alicia y Aldo persona muy amables y profesionales encontré un excelente precio en mi secadora…read moreeléctrica y vi como tienen variedad refrigeradora estufas y appliances en caja con garantía del fabricante les garantizo el mejor precio del mercado

Places is a total scam, highly recommend you do not buy anything from them. Sold us a couple items…read moreand when I received them, it was completely different, then they blamed me for the mixup. After I showed them my receipt versus what they delivered, they said well those items have already been sold so come back to the store and we will work it out. They refused to give me my money back and only would allow me a credit to their location.

I bought a used Maytag washer and dryer set here for $450. The appliances looked fine and came with…read morea 30-day warranty. They even swapped the dryer cord for the correct type before loading them up. When I got home, the washer worked great--but the dryer tripped the breaker as soon as I plugged it in, even without turning it on. I called the store, and they told me to bring it back, claiming everything is tested before sale. That would've meant renting or borrowing another truck and hauling it down from a 4th-floor apartment with no elevator. The guy I spoke to (the big guy) was rude and dismissive. Instead of dealing with that hassle again, I opened it up myself and found they wired the dryer cord incorrectly--putting the neutral wire to ground. Once I fixed the wiring, the dryer worked perfectly. Even after explaining what happened, there was no apology or accountability--just more attitude. Bottom line: the appliances you buy here might be faulty and not work, and the customer service is terrible. If you decide to shop here, insist that they test everything in front of you before you leave. Also, it's a cash-only business, so keep that in mind--and don't expect any real help or refunds if something goes wrong.

I don't understand the negative reviews. You know what you're buying the minute you pull into the…read morelot. Used appliances. My father brought me here after my 5 year old washer & dryer I bought from Lowes crapped out. I wasn't looking to spend another $800 ($400/piece). I found a Maytag set for $400. Since my father is a regular they gave us a discount. So I paid less than $400 with tax for the set. It had some paint chipping and dents. But it works. And the younger gentleman even helped load it into my SUV. I agree with some of the bad reviews about the older gent. He was kind of rude. But hey, you're spending less than $200 a piece for a used washer & dryer. Located in a very seedy area. You get what you pay for. You want non-dented appliances & commission-based customer service. Go to the big box stores!

Our refrigerator was making an odd sound, when I did some research, on YouTube, it said it could be…read morethe coils needed cleaning. I called Elite had some good reviews and I find repair people from Sachse do great work. Willy from Elite came over next day and cleaned the coils but the drain tubes were clogged and had to be replaced. The price was very reasonable. I am telling my friends and neighbors about them now too!

CUSTOMER SERVICE NONEXISTENT!!!Unfortunately, our experience has been far from satisfactory. We…read morepurchased a complete kitchen package for our remodel. Brian, the salesperson, was aware of our time constraints and assured us that there would be no problem. However, once he received our payment, communication stopped completely. No one seems to know when our appliances will be shipped, let alone when they will arrive. We have been trying to get in touch with the manager (Corey Trent) for over a week, but to no avail. He seems to never be found. How difficult is it to find a manager in a 15,000 sqft showroom?? How do you have the inability to obtain a tracking number for products YOU sell in order to find out when they will be delivered? All we have gotten is the runaround. We now have people on standby, whom we have to continue to pay, because Brian and management can't seem to get it together. This is a total lack of professionalism! We urge you to take your money elsewhere-total lack of work ethic!!