Being first time homeowners, the list of expenses are never ending, and can be very overwhelming…read more Mark s. was absolutely wonderful to work with. Our first time purchasing a fridge, he made it so easy and we saved so much! Without a doubt, he's giving you the best deal out there. The customer service was excellent. The Jarrell Company truly have an appliance for any budget. When our new LG French door, stainless counter depth refrigerator arrived, the gentlemen were extremely nice. Not a single ding or scratch on it, and runs very quietly. So happy with our experience and will recommend to all friends and family. We will definitely be back.

From the owner: Our Grapevine showroom offers designer home appliances, from ovens to grills, plumbing, lighting,…read moreand decorative hardware. Whether you are a designer, builder or homeowner, we have everything you need to make your home both beautiful and functional. We also have a staff of experts here to assist you along the way!

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Very helpful sales associate... very knowledgeable, friendly (not overly so!) & nice! Lots of…read morechoices from very high dollar, unique features to very reasonable choices ....& some with very cool features as well!

Got no service even when I requested for one. Poor customer service…read more Store is small for a lot of the stuff they had. Felt cramped. I Liked the vanity sink for our powder room but when I requested for more support, no one came to help so we eventually left after browsing the whole store.

The showroom is beautiful, IF it is the latest style. If you want something new or different,…read morethere's no physical product to see. We waited for service, and the sales person was good (showing us only pictures on a computer). But once the sale was made, THEY WANY NOTHING TO DO WITH YOU! Waiting for delivery, no response, call and call, no response. Really? Returned some items not used...8 days later, no credit received. Go ANYWHERE ELSE!

Made a phone purchase today and our sales associate WILL was extremely helpful and knowledgeable…read more We needed a new washer/dryer and we were debating between Miele vs Asko. He took the time to educate me and explain pros/cons of both. Will was patient with my questions. Whole buying experience was awesome! We will defiantly be purchasing more in the future with Ed Kellum & Sons.

We had a wonderful experience with this group and highly recommend their services and well trained…read moreteams. Starpower was able to do all that we wanted and within a specific budget, with planning to seamlessly integrate future upgrades. We are building our long term home and make thoughtful careful selections that work well with our long term goals as well as interior. Highly recommend talking with Joe in luxury appliances, Jacob in home theater and Tony for home automation - separately and together they made the planning process easy, painless and simple to understand.

Got a killer deal on this refrigerator, delivery and customer service was absolutely on point…read more Wouldn't change a thing about my customer service experience! I will definitely be a return customer for my next appliance purchase.

if I could give ZERO STARS I would! NEVER BUY FROM HERE! we did get a good deal with buy a fridge,…read morewasher, and dryer. The issue we have is the washing machine broke within our warranty window. We took it back, they said it was cockroaches, and blamed us for it. We just bought a BRAND NEW build, so there was no way we were the cause. Its been over a year and we still have German Roaches, and now having to spend $600 for pest control to get rid of them.

Tyler and his team are fantastic. First, I'm extremely…read moreimpressed with how they communicate and keep you updated with schedules etc. The professional work that they provide is first class all the way.

Outstanding customer service, quick response, reasonable pricing. Our tech, Tyler, was…read more knowledgable, shared some tips, friendly and follow up was great and repairs were completed. I have found our new go-to Appliance Repair Company. If you're looking for an appliance repair, I highly recommend them. You won't be disappointed.

I called Grapevine Appliance Repair to service an ice maker. The person who answered the phone was…read morenot overly helpful, but scheduled a technician for the coming Saturday before 10:00 am. When I explained I did not live at the location and asked for a more definitive time so I could be sure to be there, she told me between 8am and 9am. I was at the house by 7:30 am - no one showed up and the office didn't answer the phone. Thumbs down!!!!

This place does NOT seem to be a Grapevine business. Phone was answered generically. When pressed,…read morean address would not be given. Service person sent was from Total Appliance from Wylie, TX. My refrigerator was repaired within 30 minutes with an $11 part. My bill was $292.11. I was encouraged to write a personal check (threat of 'accidental' double charge if I used a credit card). I got a 5% discount for the check, but I had to make it out to the service man personally, not Total Appliance and NOT Grapevine Appliance Repair. Please refer to the Grapevine Chamber of Commerce list for REAL Grapevine business'.

I was in the building at one of the other businesses when I decided to take a stroll through…read moreStacy's Furniture and Design and see what they had. They are Ina two story building and most of the inventory is upstairs. The stairs leading up to the main door make for an impressive entrance when you enter the building, but many people will be glad to know that there is also an elevator. The showroom is impressive with a huge selection. I was mainly interested in couches, and there were more there than most furniture stores I have visited. I found a couple possibilities, but I have to come back with the "boss" before purchasing anything. I was very impressed that while this place is stocked up with Sale People and they all offered me assistance, they respected the fact I was there to just look and don't want someone walking around with me while I looked. Points to them for that!

We purchased a Solana Mountain power reclining sofa here in 2022 along with a Guardian Protection…read morePlan. In January 2026, the reclining mechanism and frame failed. Guardian's repair process dragged on for months -- they lost a parts order, ordered replacement parts a second time which also never arrived, and eventually determined in June 2026 that the sofa was unrepairable. At that point I was offered a store credit or a cash settlement, but Stacy Furniture doesn't carry the brand (Flexsteel) I wanted to replace it with, so the credit wasn't usable for me. My salesperson contact stopped responding to my emails, and when I escalated to the VP of Operations by phone, I was simply given the same information Guardian had already told me, with no willingness to help push for a fair resolution. It's now been over six months since the sofa failed with no refund issued. If you're considering an extended warranty purchase here, be aware that Stacy Furniture has not been willing to advocate for customers when the third-party warranty company (Guardian/OnPoint) drags its feet.