never had i had a more horrible experience. i had get nails on and rather than soaking off them the…read morewoman shaved my natural nail so far down they are so brittle now. my nails used to be so strong and now they will take months to heal from this experience. not only that but the nails were so incredibly messy, both mani and pedi. i can't believe i paid $100 for a mess and actual damage.

I'm new to pampering myself and getting acrylic nails, but I absolutely adore Kayla for being the…read morefirst one who didn't completely scare me with the drill bit. My mom recommended Kayla's Nails to me to get a fill. The ladies on staff work non stop moving stations if need be, but I was seen quickly and my wait time in between prepping my nails and starting my fill were minimal. I asked the lady who did my nails to please write her name down so I can request her again, and to my surprise, I had the owner herself doing my nails! Many ladies who walked in after my appt, she greeted by first name and you could just tell that she made a lasting impression on many other clients. You could just tell she puts her heart and soul into her business, and making sure her clients are taken care of. Can't wait to come back and get a new set with Kayla!

I came here with my mom after reading some reviews to get her very first pedicure. I was definitely…read moreanxious since she's a newbie but I'm glad we made the trip. The shop itself is super clean and you can tell it's very well maintained. We were greeted at the door and everyone was incredibly warm and inviting. We both got pedicures but my mom opted to add on a manicure as well. My mom's nail tech (for the pedi) did an absolutely amazing job and took her time making her comfortable from start to finish. As for the manicure, the woman did it simultaneously with her pedicure and that was probably not the best idea . She was on her phone for half of it and didn't even touch her cuticles. To finish, the paint was awful. My pedicure was also super mid which is fine, but the paint was also bad. Thankfully everyone was really friendly and the one pedicure outweighed all else. I regret not getting the name of the nail tech that did my mom's pedicure because she is the real MVP here.

I went to VIP Nail Salon to get a full set and unfortunately the experience was pretty…read moredisappointing. The customer service was not very welcoming or friendly, which made the appointment feel uncomfortable overall. During my appointment I noticed the nail tips weren't placed correctly on my natural nails and mentioned it to the technician. Instead of properly fixing the placement or explaining anything, she said she would fix it but just layered acrylic over the top. I was charged $90 for my set and it has already started lifting and it hasn't even been 6 days. For that price, I expected much better quality and nails that would last longer. I do like the design they did, but the customer service and durability of the nails didn't match the price.

Came here on a Tuesday evening as a walk-in to get a manicure (gel build on), manicure, and an…read moreeyebrow wax for an event that I'm attending soon. The place was quite occupied with all the staffs attending to customers so they told me it would be about a 10-15 minute wait, which I used to look over all of the color varieties that was offered (so many!) and was offered some beverages. The wait didn't take long as expected, and honestly I was so astonished with how quickly everything was because my nails were done within the hour?! Grateful for the sisters that helped me out and gave me a wonderful service. This is a bit of a far drive for me ): but honestly with how quick and lovely the staffs were I'll be making the drive back to get my nails done here again. Look at how cute they came out, I love it!! The environment is pretty laid back with classical music playing in the background. Also, they offer a head spa service? I unfortunately didn't have enough time try this but I keep seeing it on TikTok and reels so maybe something I'll try next time.

The staff here were incredibly friendly, welcoming, and clearly very talented at what they do. I…read morereally appreciated how kind everyone was and the care they put into the experience. Unfortunately, I don't think the products being used were the best quality, which affected the overall result and wear of my nails. I recently went to a private nail tech who attempted to soak of the acrylics that I got from this salon and instead of crumbling off correctly the acrylic got very gummy leading to having to be drilled off and affected the health of my nails (not the fault of the nail tech who did my current set). That said, the customer service itself was wonderful, and with higher quality products this salon could be amazing. This issue could have been completed avoided with the use of quality products and I mean no hate to the salon I just want people to protect their nails as it can be very painful when they aren't properly taken care of.

I like that this nail spa is clean and they open a fresh packet of files etc. for each new pedi…read moreclient. I have seen Mya and Lucy and Thu. All great!

Update: Unfortunately, my gel nails only lasted about a week & 1/2 before they started peeling…read morereally badly. Even my toes that I got gel on The customer service and friendly service were great. Maybe it's the quality of the polish?

Lee does my nails to perfection her design skills is tip top! She tints my brows wax my face and I…read moreget a pedicure on my feet! Totally pampered! I love D & J nails!

Great customer service and my nails always look nice afterwards. It's a great way to pamper…read moreyourself with a mani and pedi.

4.5 rating I have a…read morenormal spot I get my nails done but they were closed today so my friend and I went here on a whim. It was a Sunday around 1ish and it was super busy! They were able to get my friend in first and then me after. Our pedicure tech was a young male and did great! My big goes toe gets shoved into the sides and he really cut it down great without me even asking. Took time to massage and it didn't feel rushed. I got a full set. A cuticle cut isn't included because it's considered a manicure and I believe for both, it starts at $55? I was running low on time so I skipped out. I showed an older gentleman a picture from Pinterest and he mixed some dip powders and a few trial and error nails to get my perfect color which I really appreciated. Talked to him a bit and he said he's the owner and his wife and son work there. From what I can tell, he's the only one who can speak English. Which wasn't an issue, he was just juggling a lot with translating for everyone and taking phone calls. I would go again.

I'm so glad I found this gem! My gel manicure came out very well and I plan to go back for my next…read moremanicure.

I just got the most overpriced fill I have ever gotten in my life! I went to two other places that…read morewere too busy before I came here. I walked in and there was literally no other customers there and now I know why... I had one broken nail that needed to be fixed, but other than that it was just a typical fill. She cut my pinky cuticle and did a mediocre job on the shape. I can't believe she had the nerve to charge me $45 for such a half-assed fill. It's super conveniently located by my house, but I will NEVER go back here again.

It is very expensive compared to other mail salons in this area. I did not get any service because…read moreof the price.

After having a bad experience with another nail salon and the way they treated me, I decided to go…read moreto this one and hope for the best since they had no clients whatsoever. An older gentleman approached me, asking me if I needed help with good customer service skills, then either his wife or someone who tells him what to do, spoke to him in their language and made him sit down when he was coming towards me where he turned around while I was in mid sentence of letting him know what I would like to get done today and then she approached me asking me. What did I want? And I told her a new set, she looked at me up and down and told me it's going to be $65! And I looked at her and I said OK I can afford that but I have never heard of $65 for a full set where everyone else is charging 52 Maybe 60 the most! Her customer service skills were horrible the way she was talking to me and undermining me because I was dressed with comfortable clothing, meaning, sweatpants a jacket and a baseball cap! Every single day I dress business like because of my business that I own and today being the only day that I decided to dress comfortable, I got judged! Will I recommend anyone here? No because no one should be treated as such just because the way you're dressed! I'm very disappointed!

The first pic is what I wanted. The others is what I got. In the end I was charged $45. They took…read more$5 off I had 3 different people work on my nails. I literally cried when I left and plan to get them redone elsewhere in the morning.

I usually don't review a place after only going there once. But, I truly did have a great…read moreexperience here. I called day-of and they were able to get me in for three services. When I arrived, they sat me right down in a massage chair. This place is large with a good amount of staff working. The woman who did my pedicure did a fantastic job, as did the woman who did my manicure. It's been almost a week and my gel mani is still good as new! I felt that the price was definitely reasonable as well. If you're in the Tacoma area, Spanaway/Parkland is a drive, but I'd say worth it. I was turned off by the area at first, but the business is clean and decorated nicely.

I've been going here for awhile and very pleased. They do a great job! Very friendly and a…read morepleasure to go!

This place does such an amazing job! Customer service is great and prices top tier!!!read more

I've been a loyal customer here, and they never fail to do me right!! Started from the basics to…read more3D art acrylics... we love it hereeee.