First time using Fantasy Pools to open our pool. The experience was great. From the call, scheduling, and work done were all done professionally. Shout out to Drew for taking the time to explain some extra questions that I had, as well. Thank you. read more

This company is overpriced, they recommend Joe to install our pool that we just put in on May 1st 2026 and he did a horrible job. Mike came to our house took pictures got in our pool then said it was horrible Joe didn't install it right. He then said he would go back and talk with the owner and see if they could help us out. I waited 2 weeks for him to contact me back when he didn't I called him and he denied saying what he said. So again why would you take pictures and get in our pool if nothing was wrong that makes no sense at all. Joe said he would be at our house at 8-8:30 am and we was lucky if he showed up before 11-11:30, don't have him install a pool or anything else and definitely don't think Fantasy Pools will help because once you have paid for your purchase you are on your own. Go to other places and stay away from them and Joe. Crooked, Crooked Mark and Dawn Tucker read more

Please do your research! I really tried to refrain from writing a bad review but absolutely NOTHING is getting made right for us. We have spent a very good amount of money for our pool through this store as well as contractors to install it. We have been trying to get ahold of the owner of this business due to many issues we have had and are not pleased with. We have hired our contractors to install our pool for us this past week. During the installation we found that we were missing parts to our pool once our contractors already were in the process and had the pool standing. We contacted your store to tell them what parts we were missing. It took till the next day to get our parts meaning we had to pay our workers for a full day of work due to them not being able to go any further on setting up the pool because of the missing parts. We were missing 2 legs and 2 brackets to hold the legs as well as a top rail that the bracket sits on top of as well as 2 of the actual top rails. I got to your store and picked up what was supposed to be all of these items. I asked them if everything we needed was there. They told me yes. I took these parts back home and had my contractors come out the next day to complete the pool. And we are still missing the 2 top rails and the top rail that the bracket sits on top of. So then again we had to pay our contractors for wasting their time. Our contractors are now booked with other jobs due to this. This should of been a 1 day job that turned into 3 days of nothing getting accomplished and us losing out on money due to the awful service we are having with getting the parts we need. I also spoke to 2 men that work at your store and they told me the pool would be just fine even with the storms. I told him I don't know what we are supposed to do because of the storms and our pool not being completed due to the negligence of your store making sure we had all the parts in the first place when we purchased this pool! We contacted the warehouse and the manufacturer they stated it is Fantasy Pools responsibility to ensure their customers are receiving their items that they have purchased and ordered through their store! No one wants to take responsibility and I am incredibly upset with the services we have received. Now our pool is destroyed due to the storms and the pool not having all the parts. Someone needs to make this right because again, we have spent a tremendous amount of money on the pool and on our workers to install it. Now we are needing to get a new pool and can't afford to pay for another complete installment. This could of been a simple fix the first day the pool was delivered to the store! Fantasy Pools should of checked to make sure all of the correct parts were boxed before allowing pick up! We are incredibly disappointed. read more

The weekend staff was great, we made decisions fast for a new liner end of February. Liner wasn't ordered for two months because they somehow got files mixed up and yet they were able to process a measurement for my pool and a pressure test charging the correct account end of April. Finally get liner in, paid them to open pool and somehow we have a leak. Three weeks of pool leaking ($$$ water bills) and another purchase (sand change and filter valve) They said sand filter valve was leaking so we needed a new one. That is not the leak problem. Leak problem is likely a plumbing line issue. The owner was rude, called me a bitch for complaining to her staff and her because no-one is helping us fix the issue. She said they pressure tested our lines but we have never seen results. Still haven't. She has since avoided us for 2 days this week but apparently she is there everyday 12 hours a day. She tried to tell me she pressure tested before we had all the concrete around our pool removed. Not true, I have dated pictures before they so called pressure tested ( I have a dated credit card transaction and they do not do work if it wasn't paid in full) and you can clearly see no concrete. She is not interested in making anything right although we spent thousands. The pool guys never knock or try to leave information about what they did or show us what they did. Apparently that is the customers fault. It is my responsibility to tell the people answering the phone to make sure they talk to me. I would assume they would want to talk to us, make sure we know what they are doing or did. We always had to call them to see when someone would be out. No proactive outreach. And after all of that one of our pool lights they reinstalled doesn't work and apparently that's our fault. I have never used a company that was so rude and unprofessional in my life. They gladly take payment before doing the work but are not interested at all in making anything right. Oh and the pool liner they went to install the first time before Memorial Day weekend, wasn't right so they had to reorder. It has been one issue after another and somehow they are not responsible. At this point they could at least pressure test lines again (at no charge to us) and tell us where the leak is since we will be ripping out brand new stamped concrete around the pool. To say we are disappointed is an understatement. read more