Another trip to The Speaker Shop and another satisfying visit. This time it was for a complete home…read moretheater solution. I cannot stress enough how helpful, reasonable and great both the shop and staff is. So do yourself a favor if you're serious about home audio and visit them.

Customer service is a lost art with most businesses these days, the speaker shop however, nails it…read more If you're looking for high-quality audio or even a random speaker that you think you can only find online for a reasonable price, give these guys a call first. They had exactly what I needed at a great price and delivered fantastic service. Definitely will be back soon for all my audio needs.

Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Have made several significant purchases from them. They are fantastic to work with, and not only…read moredid I get what I thought was a very good deal, they did not charge for shipping. Can't recommend them enough!

I just purchased the ARCAM Radia A25amp and the C5 CD Player. Tom, as usual was very helpful and…read moreaccommondating. Excellent service and a superb product. Will definitely return.

Great knowledgeable team. Thomas has been around for 55 years in Niagara for a reason. Always…read morelooking out for the customer. They don't just sell you things for the sake of a sale. I have made a number of purchases here over the years. And will continue to do so. Go to electronics store!

The only place I trust to fix my audio equipment. Jeff, at…read moreprecision is awesome! Just got my Yamaha C-6 preamp back and couldn't be happier.

I had a BSR turntable from the 70's that has been sitting idle for decades and didn't work. I took…read moreit here and had it back working the next day. The place is very small and piled with old equipment, but the service is excellent. It is $60 minimum to take a look at something but to me it was worth it.

We hired this man to help us solve the problem with our outdoor speakers. The speakers had poor…read moresound, and sometimes one would stop working. He came, fixed the speakers, gave us some suggestions and only charged us for the visit. And he was a very nice man!

this is one of my favorite record stores in the Buffalo area. I love how a whole lots of listening…read moreparties for different album releases or even early listening parties before albums are even out. It's a pretty good size record store with lots of old records used records in brand new releases. I found lots of cool records here that I would've never found anywhere else including little 7 inches and old Christmas ones. I love how it's really close by to a lot of other stuff in buffalo, which makes it really easily accessible when going to other places in Buffalo. Everyone here is really nice and the staff is always super helpful when you're looking for a specific record. Overall, a great record store.

Super great record store out in Buffalo. My family and I come here a lot for their album release…read moreparties or early list parties and we love it here. The store itself has such a great variety of both new and old vinyls, posters CDs and more. We love the little bar in the back, which has sodas that we can drink during the record release parties. The staff here is super friendly and approachable, which makes the store even better. Overall, if you're looking for some good priced vinyl or a place to celebrate new album releases this is your store

Back in the day, there were a good number of high end audio dealers that were knowledgeable and…read morecommitted to customer service. Now there are maybe a couple left as the interest in audiophile equipment is fading. I unqualifiedly recommend working with Lance at Forefront Audio. He is more knowledgeable and helpful than the competition. Don't be fooled by the small storefront. He handles a large array of equipment and will help you find the best solution to your audio needs. Its also worth noting that his familiarity with vintage audiophile systems (like mine) is second none.

I was new to audiophile quality gear when I started shopping at Forefront, Lance was patient,…read moreextremely knowledgeable, spent hours with me answering questions and helping me figure out what kind of equipment I would likely need for my listening space, without pushing the most expensive items within my budget, and in fact, on several occasions recommend that I did not invest in a piece of equipment that he believed was more expensive than needed at the time, or trying to get me to but what he thought was the "right" choice, instead, he just gave me my options and allowed me to make my own decisions, he has allowed me to audition and A/B test equipment in my own home, and has delivered and picked up speakers that were too large for me to transport myself, and all without any guarantee I would even make a purchase, and because if this meticulous level of costumer care, there is a really nice community of audiophiles that hang out at his shop, Lance made what could have been an overwhelming and intimidating experience really comfortable and enjoyable, I would not shop anywhere else for high end audio.

Matthew at Techsonar did a great job adding new life to my old Grundig Satellit 700. Maybe works…read morebetter than it ever has... Very professional communication and transaction which I'm happy to recommend.

Matthew did an AMAZING job repairing my vintage stereo and turntable console - it sounds amazing!!!…read moreHe fixed the FM tuning knob, speakers, found and installed a new needle and cartridge, and many other things. I highly recommend him for your audio needs!!