After seeing three doctors, Dr. White was the last frontier for me. Since I'm very healthy, I…read morewanted confirmation that the treatment I had received from a Dermatologist was correct. Congratulations Dr. White on the move to your new office. Your bedside manner was wonderful, but it was your expertise that left me jubilant. Your staff is to be commended. Claudia, Alex and Pauline are exceptional. They go the extra mile to make sure your patients receive the very best attention and service. ALL this with a smile. It doesn't get any better than this. My sincere thanks

Kind and empathetic doctor. I didn't feel rushed or unheard. Thank you, I'm very grateful.read more

Have to leave something for this place! Amazing place, everyone there so kind and friendly. Easy…read morecheck in, short waiting time, the doctor is so nice to understand what's wrong with you and give you treatment immediately, that's how a penitent needed if we have to go to urgent care!

The quality of care seemed nice at first with check in but omg I had the worst reaction to my…read morecontrast on my mri. The iv burned so bad and the guy kept going after I told him how much it burned and I had a major reaction that took me out of work. Instead of helping me this place gave me side effects. So painful ouch. Front desk was nice. I paid an extremely high price without insurance to come here and to have major issues.

Very pleasant and immediately put me in for a vaginal ultrasound to get a clear picture of my lower…read moreabdomen pain.... I appreciate his attention to getting a solution to my problem quickly....

I want to start by saying that I genuinely empathize with in-network physicians right now. The…read moreadministrative burden, insurance pressures, and volume expectations placed on doctors are enormous, and I don't doubt that Dr. Baginski works very hard. That said, my experience was that the practice feels overextended to the point where patient care suffers. Despite having a large staff, my visits with Dr. Baginski were extremely brief (on the order of a few minutes), and there was little opportunity to ask questions, discuss the full clinical picture, or feel heard. I often felt like decisions were being made at me rather than with me. In my case, I was dealing with a complex situation involving abnormal uterine bleeding, iron-deficiency anemia, and multiple downstream symptoms. I was hoping for a more comprehensive, investigative approach, but the pace of the visit made that difficult. When care is rushed at that level, it's hard for patients to feel confident that all contributing factors are being thoughtfully considered. I imagine this practice may have grown very popular over time, which speaks to Dr. Baginski's reputation and experience. Unfortunately, it now feels like the volume may be too high to allow for the kind of careful, patient-centered care that complex cases require. This may be a good fit for patients with straightforward needs who are comfortable with a very fast-moving, high-throughput model. For patients with more complicated or evolving issues who need time, discussion, and a holistic approach, it may not be the right match.

I had a great experience at Mission Heritage Medical Group Urgent Care. From the moment I walked…read morein, Gina at the front desk was so helpful, kind, and welcoming. She has such a great personality and really made the whole check-in process feel easy and comfortable. Dr. Lisa L. Majer was just as wonderful! She was very compassionate, attentive, and thorough. She took the time to listen to my concerns, ordered X-rays right away, and made sure I was taken care of. I really appreciated how quickly she referred me to a specialist as well.

I went to the San Clemente location today and saw Dr Thomas Sample Bailey and he was very sweet and…read morevery thorough! His exam was professional yet not exactly fun. He is very reassuring and explained everything in detail! I did not have to wait very long for my appointment which creates less anxiety. Overall, I would recommend him as an OBGYN doctor, he's very sympathetic and kind.

TLDR; Dr. Prattes is great; however dealing with the office and insurance makes it not worth going…read more I went to Dr. Prates office on 12/03/2020 for an annual physical and bloodwork. His office was in my network, I called the previous day and they said they could get me in the next day. When I arrive the receptionist, who is also the doctor's wife, asks me if I have met my deductible on my insurance. I told her that I had, she said that was fine but she would have to hear it from the insurance company and requested that I call my insurance company so she could get confirmation from them. I thought it was strange, but called my insurance company (United Healthcare) waited 20+ minutes on hold and finally reached a woman who confirmed I had reached my deductible. Once confirmed I had met my deductible I was ushered into an examination room and soon after Dr. Prattes came in. Dr. Prattes is professional, easy to talk to, and happy to answer any medical questions. His examination was thorough and we mostly talked about science fiction novels. Next the nurse came in to draw my blood, the blood draw went smoothly. On leaving Dr. Prates discussed we could have a phone call following the results of my blood draw to discuss the results. He said the office would call when the results were in. I paid a $20 copay for my in person visit and paid an additional $10 copay for the future phone call when my results come in, I saw Mrs. Prattes write this down on my chart. I was told they would give me a call in 1 to 2 weeks when my results were in and I left. This is mostly where my issues start. I did not receive any phone calls or voicemails for a month and decided to call in on 01/07/21. I spoke with an admin who passed the phone to Mrs. Prattes. I asked if I could get the results of my bloodwork, she said I would have to come in to get my results and she said that I did not yet meet my deductible so I would have to pay for a visit. I explained to her that I had already paid for a reading of my bloodwork over the phone. She said that the office does not usually do this, to which I said we had discussed at length on my in person visit and I paid for the follow up phone call and visit. She said that I have not met my deductible and would have to pay for a full visit. We went back and fourth here for a while where I insisted I had already paid for a visit and paid for a follow up phone call. She insisted it was my fault for not following up sooner, to which I answered how could I know when my results would be in. After more back and fourth she told me my bloodwork looked fine, no other details. Not a pleasant experience for a straightforward physical and lab work. Really seems Mrs. Prattes is obsessed with deductibles and getting their money, which they are entitled to; however I believe I already paid.

I HAVE NEVER BEEN TREATED SOOOOO POORLY! It should be NO…read morestars! My prescription for a NON narcotic water pill required for a 30 yr old ademia condition (I retain 7-10 lbs daily) and I was completely denied due to needing an office visit. No no courtesy call, no explanation, No reminder of any appointment! The VERY understandable, I requested enough to get by until I can come in a week for an appointment. (standard practice) THE LADY (the Dr.'s wife) RAISED HER VOICE TO ME and became INCREDIBLY RUDE!!! I AM THE PATIENT ! THE CUSTOMER! She told me "we have too many patients and we're NOT YOUR babysitter!" "we figured when it wasn't refilled you'd call us" ! I asked her what was going to change in a week??? Dr Prattes hasn't even taken a blood test in over 2 years?! I haven't a physical or an EKG for an preexisting Mitro Valve Prolapse EVER in 4 yrs! I'm 53 years old. When I called back his WIFE that yells at me again, back peddled and lied to me regarding contacting me for an appointment ..."we called you and your phone doesn't accept calls" (impossible! it's my work cell with voicemail! and she could not verify? She REFUSED to allow me to speak with MY physician! I explained that I needed to speak with MY doctor. She flat out refused, stating " I am his wife, and I'm not going to let you!" Stay away from this office!!! They are only concerned about the office visit and co pay! I've filed a formal complaint with the California Medical Association. HORRIBLE !

I had an excellent experience at The Vasectomy Doctor with Dr. Theodore Benderev. From the moment I…read morewalked in, everything felt professional, organized, and very well managed. Dr. Benderev is extremely experienced and takes the time to explain everything clearly and calmly. You can tell he has done this many times--he gives you confidence, answers questions without rushing, and makes the whole process feel straightforward and stress-free. The procedure itself was incredibly fast and efficient--about 14 minutes and everything was completed smoothly. I honestly expected it to be more stressful, but it was much easier than I imagined. The staff is also great, and I want to specifically mention Jasmin at the front desk. She was very kind, welcoming, and helpful from the beginning, which made a great first impression and set the tone for the whole visit. Overall, this is top-quality care, excellent organization, and true professionalism. I am very satisfied and highly recommend Dr. Benderev and The Vasectomy Doctor to anyone considering this procedure.

A few days ago, I had a vasectomy with Dr. Benderev. I was referred by a friend who had the…read moreprocedure done a few years ago. From the initial consultation, the entire process was smooth and all of my questions were answered. The consultation itself was quick, and I was given all the information I needed to confidently schedule the procedure. On the day of the procedure, everything went as planned. Dr. Benderev and the staff were organized and made me feel comfortable throughout. I was surprised by how quickly it was completed--I was in the office for what it felt like 15 minutes. Most importantly, I left with no pain and feeling good. Later that day, Dr. Benderev reached out to check on me and followed up again a few days later. I had zero complications and am glad I made this decision for myself and my wife. The procedure was easy and almost painless. Dr. Benderev, thank you so much for your professionalism and for making this process so easy. Thank you!

My mother had Dr. Underwood as her primary doctor many years ago (~2015). My sister and I talked to…read moreDr. Underwood about our mom's initial signs of cognitive decline. She and her office staff were not at all helpful with our concerns and said she was doing fine based on their brief conversations at check-ups. This was incredibly frustrating since we (my dad and sister) knew our mom was not understanding certain topics anymore. We even talked to the medical staff with our dad to have paperwork signed that would allow us to have access to her medical records so we could help explain to our mom what her other medical situations were, things that mom normally took care of on her own. Dr. Underwood's staff did not have any suggestions on how to go about this. We figured it out on our own and presented them with paperwork signed by mom that would allow us and our dad to receive medical information, but the office staff never communicated with us about her health. Eventually Dr. Underwood evaluated her more seriously after our constant questions. She never once had advice on memory care facilities or other doctors, except for the neurologist who told us she had Alzheimer's disease, at which point some type of dementia was very very obvious. We should have switched doctors then to someone who could help with the long journey we had ahead of us. A few years later when our mom was having a hard time swallowing pills, we asked for adjustments to medications she had prescribed. Dr. Underwood insisted on seeing her in the office even after we told her that she was not able to make this type of trip. She said she could not do anything for us without an in-person visit (telemedicine was not a common practice then). Understandably, a blood test was needed, but Dr. Underwood did not make any attempt to understand how we were well past the point of taking certain medications with this dementia status. Dr. Underwood never made any attempt to talk with us about other options, such as hospice, geriatric specialists, or memory care facilities. It was an unbelievable amount of heartache for our family and she caused a sad situation to be very very frustrating and, more importantly, caused our actions to be quite a bit delayed as we figured out what we should do on our own. I hope that she and her staff will improve this behavior with this common disease. It is clear that dementia patients cannot advocate for themselves and they are not likely to admit they have issues or ask for help. I now have an aunt going through a similar medical situation and her doctor has been very supportive about options for the patient and helping her family navigate this. I have many regrets about my actions during this time of caring for my mom and I feel that if I had been proactive in changing doctors, it would have helped our family tremendously.

Dr. Amy Underwood-Jolly has been my internist for several years. The…read morepractice is professional, courteous and efficient. I have never had to wait for my appointment more than a few minutes and have found the administrative staff to be very friendly and helpful. Dr. Underwood is a great internist and takes her time with patients. She spent an hour with me in my last annual physical which is rare today in the medical world. I highly recommend her.