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    Farzad Massoudi, MD

    4.2 (10 reviews)
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    Gene Syn, MD - View of the Building and Parking lot from Calle Magdalena

    Gene Syn, MD

    4.3(23 reviews)
    0.0 mi

    I've never left a hospital review in my life and never thought I would, but I feel like I…read moreabsolutely have to for this place. For the past week, I couldn't walk or sit properly because of severe pain, so I had no choice but to visit. From the moment I made the appointment over the phone, they were so kind and professional that my expectations were already high. After visiting, their exceptional kindness made me feel compelled to leave this review. The doctor initially said that surgery would quickly solve the problem, but the pain I had endured over the past week made it hard for me to believe. However, now that the anesthesia has worn off, I can confidently say the doctor was absolutely right. If you're experiencing similar pain, I highly recommend coming here. Everything about this place is flawless!

    I hope dr Syn reads this. The receptionist Savannah when I was there told me she would call me by…read morethe following week to schedule a an appointment. Two weeks have gone by and still no phone calls. I called today to ask to speak to a manager. Savannah tells me she is the manager and when I told her that I was not happy that she had not called me to schedule the appointment, even though it got approved on Monday. Today is Friday. Her excuse she was of town Tuesday and Wednesday. She had Monday, Thursday and Friday to call. What bunch of excuses. So at the end of the phone call when I asked her if there's anybody else I could speak to she was very snarky on the phone and told me no that she was the manager. I asked her again to repeat her name since I was going to leave a review on yelp. She lied to me and told me her name is Veronica. I will not be returning to this office to the unprofessionalism of the staff. I hope Dr realizes that he's losing patients do to the unprofessionalism of Savannah. Even the day I was in she was so unprofessional in the office answering phone calls. She is so loud, obnoxious, and zero professionalism. I have never felt such an unprofessional environment as I did when I walked into that office.

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    Gene Syn, MD - View of the Building fro m the Old Laguna Hills Mall side

    View of the Building fro m the Old Laguna Hills Mall side

    Gene Syn, MD - From right to left:
Savannah (Medical Assistant), Dr. Gene Syn, Susie (Manager/Nurse)

    From right to left: Savannah (Medical Assistant), Dr. Gene Syn, Susie (Manager/Nurse)

    Gene Syn, MD

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    Dalia Ibrahim MD

    Dalia Ibrahim MD

    3.7(36 reviews)
    0.1 mi

    Dr. Ibrahim is the kindest and genuinely the nicest physician that I have ever seen! She really…read moretakes her time to explain everything to you, and you can tell that she really cares about the well being of her patients. I have had so many GI issues, and I switched from different gastroenterologists to another, and finally found Dr. Ibrahim and am really glad that my care was transferred to her. I usually never write reviews, however I was very thrilled with my visit. The staff is also exceptionally kind and are very efficient. I was dreading the idea of having a colonoscopy, but Dr. Ibrahim made what I thought was going to be a very painful and disturbing situation to something that I would not mind looking forward to. If you are looking to establish with a gastroenterologist, I highly recommend Dr. Ibrahim, she is truly the best.

    This was, without question, the worst medical experience of my life. After my colonoscopy, I was in…read moreunbearable abdominal pain, couldn't sit, eat, or sleep, and was severely constipated--symptoms I had never had before. Two days later, desperate for help, I went to see Dr. Dalia Ibrahim. Instead of showing any concern or providing answers, she dismissed my symptoms entirely and sent me out of her office with zero support or follow-up. I left feeling abandoned and uncared for at a time when I was terrified something was seriously wrong. What followed was a month of severe pain, ER visits, and multiple GI consultations. No one could explain what happened, and I was left to suffer on my own until the symptoms slowly faded. This experience was traumatic enough that I will never undergo another colonoscopy again. Based on how I was treated, I absolutely cannot recommend Dr. Ibrahim. In my opinion, she was dismissive, unprofessional, and showed a shocking lack of compassion when I needed medical care the most.

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    Dalia Ibrahim MD

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    Farzad Massoudi, MD - surgeons - Updated July 2026

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