The agent helping me made everything super easy to navigate and was well to help me get the best…read moredeals possible.

Roy lacks in providing phenomenal customer service. If you inquire about your policy/making…read morechanges/quotes etc you will get Scolded and hung up on. I know several individuals including my parents that have experienced poor customer service from Roy. No one is personable anymore. It's funny how people say, "it doesn't matter if you've been when us for 20+ year" ... that further let's me know that you're just another number when you've patronized a business for so long. Makes you question the attrition rate due to every time I call someone new is working the front desk. It cost nothing to be professional and kind and however, it cost everything when you lose integrity just to gain a dollar. Past/current employees can't stand him. I really need to take the time to find my loved ones a reliable and HONEST agency.

Freedom2Retire demonstrates a profound commitment to its clients and their future aspirations. I…read moreexpress my sincere gratitude for the invaluable guidance and expertise provided in reviewing my policy by Agent J. Lopes. Your service is greatly appreciated.

I haf a very good experience planning my retirement w them. Very knowledgeable and i highly…read morerecommend them!

Recently I discovered the saying is true, "There are worse things in life than death. Have you ever…read morespent an hour on the phone with an insurance agent?" I spent a few hours in total trying to resolve a claim where State Farm was attempting to put used parts from a similar vehicle on our car. The body shop doing the repairs contacted us about the attempt due to the damage that would need to be done to the part before installing it on our vehicle. I couldn't believe that my insurance company would even attempt this, so I immediately contacted my insurance agent. I never heard from Elizabeth, only a representative from her office. Next, State Farm attempted to use "after-market" parts instead of OEM parts from the manufacturer. Again, when I contacted my insurance agent, I spoke with a representative, not my agent, and asked if I could request OEM parts that come with a warranty and are made to the manufacturer's specifications. I was told that yes, we could, but that I needed to contact the claims department directly (which made me think why do I have an insurance representative if I have to do all the work), so I did, and was told by the claims department representative that a "supplemental" check would be sent to the body shop. After weeks of back and forth and the continued "we are working on it," the body shop was never paid for the difference between the "after-market parts" and the "OEM" parts from the manufacturer. I share this with you to be aware that the coverage you think you have is not necessarily what you actually do have. Insurance companies cut corners like many businesses these days. Without posts like this, you might never know what's under that fresh coat of paint. My wife and I chose State Farm Insurance because of the "local agent support". I was sent a denial letter from State Farm's claim department showing what they agreed to pay versus what the body shop had submitted for payment. Here is the lesson we learned the hard way. Unless specifically stipulated in your insurance coverage, be aware that when your vehicle goes in for repairs, the insurance company has the liberty to use a used part from a vehicle of the same year as your insured vehicle or an "after-market" part made from substandard materials with no warranty or made to manufacturer specifications. Unfortunately, we learned this lesson the hard way, and the body shop was out $950.00 in parts, not labor, for trying to protect our investment, as State Farm only pays what their claims department decides to pay, not what is in the customer's best interest. I am just thankful we used a body shop that was more concerned about our interests than my insurance company should have been.

Lacey provides exceptional customer service, demonstrating kindness and a strong commitment to…read morecustomer satisfaction. I highly recommend this office for all insurance needs. :)

Speaking to Aimee is always a great experience. Always joyful and knowledgeable. Explains…read moreeverything in detail and no question is left an answered.

Kody from State Farm helped me get car insurance and life insurance! First time doing this on my…read moreown and he guided me throughout the process of signing up and also helping me out with multiple different quotes until we found one that helped me sleep better at night! Great job Kody and thank you for all your help!

Jesse is very knowledgeable and has excellent resources that communicate well with their products…read moreare in services that are available. Look forward to continue doing business with Hoff Family Solutions in the future.

From the owner: What Makes Hoff Family Solutions Unique?…read more At Hoff Family Solutions, we understand that navigating the world of retirement planning, life insurance, and financial education can feel complex. What sets us apart, and why do clients consistently choose us, especially in Kern county. Choose Hoff Family Solutions because we're dedicated to being your trusted guide, offering clarity, personalized strategies, and genuine care to secure the future of your family, every step of the way.

Abir and Athena are great. I have had car insurance through them a long time and never had issues…read more They have always helped when I needed it and have always made it easy and efficient. This is a great place to have car insurance

Cesar and the staff at State Farm is the best. Cesar was prompt in getting back with me when I've…read morehad a question. I would definitely recommend my friends and family to State Farm.

They are very helpful and nice we're able to do all my paperwork done. And I guess I have to add…read moremore words so let me see, let me see let me see.

Yes, I'm going to write an update…read more My pet peeve is using a platform and sharing an honest review and the platform doesn't investigate carefully before deleting reviews and that's what happened here. I emailed yelp back asking for them to clarify their reporting process because they deleted my previous reviews for AAA and nobody got back to me, so I will continue to share what happened to me when Erin S. was involved at the Bakersfield branch. In 2023 after paying me out for the damages their party caused, they sent a report to LexisNexis and failed to identify who was at fault (clearly not me). I received a letter from my current insurance provider in 2026 stating i had a nonchargeable at fault accident because the report was incomplete. I called and worked with LexisNexis to dispute this and even they acted surprised an insurance company would make such a mistake to leave that information out on a report. This matters because the information on the report could have affected my eligibility and rates for car insurance from 2023 to 2026. It took over 30 days to get this disputed.  Businesses making careless mistakes to mess with people's finances should absolutely be called out.

Was with State Farm for years. First claim was a nightmare. Horrible experience and service from…read moreState Farm and my agent at the time (Isaias Ruiz). Dropped them immediately after the auto claim was wrapped up. Isaias Ruiz has a good sales pitch, but thats about it, never assisted us during our claim, yet still have the nerve to reach out 1 year later to see if we'd like an insurance quote. Steer away from State Farm! AAA is the way to go

Insurance is truly important to have, yet very overwhelming to understand! That's why I've trusted…read morethe knowledge that the office staff at Isaias Ruiz has provided me. I appreciate the help of Denise Wilson, most especially. All my questions have been answered, I'm insured comprehensively, and have already inquired about future policies. I highly recommend this office!