I would like to recommend PRL. The women there have been every easy to deal with and communication…read morehas been good. I moved all my insurance business to their company.

PRL Insurance is fantastic! Last month I accidentally backed into my garage. I called Theresa…read moreMeier and she was so completely helpful! I had no idea what to do. She advised me to get a quote and then send it to her. I did just that and she ran with it! Next thing I know my car is in the shop and I'm in a rental. BOOM! She handled it like a pro! Theresa is the reason we stay with PRL! Thank you, Theresa!

Joel and his team are top notch! I've been with State Farm over 25 years now. I'm sure I can get…read morebetter rates somewhere else, but I know I could not get better service! When I call, they know me, they'll answer any stupid questions I have without making me feel unimportant. I highly recommend Joel for auto and homeowners insurance.

Ridiculously helpful people over here! Got me a great rate for my car. My last insurance company…read morecouldn't be bothered to answer the phone. That being said, I'm so glad I made the switch! The gal who helped me set up my insurance was new but totally professional, and made sure I knew what was going on. They have my business!

I can absolutely see why NFP has such a poor reputation for customer service and…read morecommunication--it's been my exact experience. Not only were we dismissed as "low revenue for their pockets" twice while trying to obtain COIs for active contracts, but the complete lack of professionalism was staggering. Yes, there was an initial communication mix-up regarding one of our companies transferring brokers--but after multiple confirmations from our insurance carrier and other brokers that the policy was still with NFP, they still refused to do their job. Let that sink in: brokers we didn't even do business with stepped up to help us find a solution, while NFP--our actual broker of record--refused to assist simply because we would no longer be their client in a couple of months. That is not just poor service--it's negligence and blatant disregard for professional responsibility. And to make matters worse, this behavior came from leadership. Ted Holler, a Senior Vice President and Market Leader (and I use the term "leader" very loosely), is the individual who said we were "too low for his pockets." That is not leadership--it's arrogance. If this is the standard NFP allows, it's no surprise their reputation speaks for itself. Avoid this company if you expect professionalism, accountability, or even basic respect.

DO NOT! This company is your quintessential yuppy insurer. Dishonest, unprofessional, and as rude…read moreas rude will ever get. I am 55 and called in about business insurance specializing in auto repair of a specialty item on the vehicle. Hence I never need the vehicle in my possession. I do not want the vehicle in my possession. I'm asked if I do store the customer vehicles and clearly explained no I don't and that it is not necessary nor desired. I spoke with a young person Chris Schlumpberger. As the conversation proceeded I commented our facility has a highly advanced security system and he immediately cuts me off stating so you were not telling me the truth you do store customer automobiles at your facility. I was as about as insulted as one could imagine and barked back and stated the one has nothing to do with the other and some of us more intelligent people than yuppy little you fresh out of diapers don't quite grasp the concept just yet. I proceeded to make complaint with the manager Jennifer and she flat refused to believe me. Well she was obviously clueless to the fact I had already paid thousands of dollars through her company on auto policies of which will promptly terminate this month. Geez what a brilliant way to reduce your customer base: condescend, alienate, and emasculate all because your a precious little white collar worker who needs all whom speak to you to bring their special little gentle voice and their I'm willing to verbally abused at your hands you mighty insurance broker.

Amanda is helpful and was able to find insurance for us when another agency could not.read more

I took my complaint about my claim and what was covered to my agent at the time, now retired Dave…read moreMiller. He did nothing. Costco's "Connect" is Farmers Insurance. Drop as soon as possible! Farmers have never reimbursed me fully for damages involving both home and automobile claims. They have interesting commercials, but that's as far as it goes. It's our understanding one of Farmers top executives was selected by Inslee to be the State's Insurance Commissioner who in turn protects the insurance companies. We filed complaints with the AG's Consumer Protection Agency, but guess what, Ferguson was the head of that. Don't say I didn't warn you, there is nothing good about Farmers Insurance, it ain't even cheap! Their moto is "your money is ours and you can't have it back."

Now that I'm "disabled/retired" I think it's fair that I can be pretty unbiased on reviews of…read moreagents. Leanne will make sure that you have the RIGHT insurance. She is a very proactive / hands on agent that is always glad to talk to her clients. That is lacking sometimes. I'm a retired GM that worked in the disaster industry for around 20 years. I have State Farm. I've processed thousands of claims in my life, with more carriers than I can count. Take it from me.

We have had multiple insurance agents through different companies and no single person or agency is…read morebetter than LeAnn and her team. We just went in for our every other year checkup and LeAnn provided in-depth information for all aspects of our life (Home, Auto, Life, etc.). I cannot recommend LeAnn and her team enough! Do yourself a favor and schedule a time to come in to make sure you have the right amount of coverage for you and your family. You may be shocked (like we were) to see you aren't as covered as you think! Also, I appreciate that LeAnn and her staff are not aggressive when attempting to "sell" an insurance or banking solution. The information is presented in a logical, easy-to-understand format that allows YOU to decide what is best.

Do not go to this office! We had a military transfer to Washington and this office screwed us over…read moreso badly by creating new accounts without our authorization or access. We have been enrolled in autopay for the past 10 years with Statefarm which this office took off too without authorization. Because of the new account created our online account kept saying no payment due. Now we are behind, and we have never missed a single bill. Because of this mess, all our discounts were taken off, and our monthly installment is now doubled. When I called, I was treated disrespectfully, constantly interrupted, and even yelled at. While writing this, James McPhee called me and threatened me to not call his office, even though I have not called them. A man threatening a woman is unacceptable.

absolutely the most unprofessional office I have encountered in 10+ years moving around the country…read moreand changing agents. they have no idea what they are doing, taking off discounts and raising quotes out of nowhere and the office personnel is incredibly rude.

I worked with Jeff to completely evaluate my insurance needs. He was excellent. He explained things…read moreclearly, researched the most cost effective solution and made the whole process seamless. He was able to save me money and offer better coverage than what I previously had.

Jeff saved me thousands on my both my auto and homeowners insurance. He's knowledgeable and…read moreresponsive to my insurance needs and provides good consultation when I'm making changes to my coverage.

Audrey was unwilling to help me with an insurance quote, after I told her I was potentially moving…read moreat some point in time. I was not worth her time. Very unprofessional to me!

I had a positive experience with Audrey at Davidson. She was recommended by our banker to help us…read morewith insurance during the building process. It went so well that we switched our auto policies to Audrey. Unfortunately the industry has been forced into making insurance a commodity but Audrey made the process feel personalized. I was presented with several options each providing varying levels of coverage and was able to make the decision that best protected my assets. Thank you Audrey.

Rachael is for real, the bomb bomb. I got my insurance bill and noticed it had gone up quite a…read morebit--I emailed Rachael and asked her about pricing and I also told her I'd be shopping around, she whole immediately told me it was no problem and told me she'd get back to me with that quote, I kid you not--one hour after our conversation I get a quote that's 55.00 cheaper. She didn't mind I was shopping around, she didn't pressure me to stay with them, her and her actions and how she treated me made me want to stay with don brown. Grade A employee !!

From the owner: Auto, Home and Business Insuranceread more

Rachel Lauser has been incredibly helpful to my aged parents in finding the best Medicare…read moresupplement plan. First, she is a good listener. What exactly are we novices who don't speak the health care language saying about what we need from our health care coverage. She listens to our language and translates that into industry language and then feeds it back to us in a way we can understand and make choices. Second, she is exceedingly knowledgeable. I can tell when someone is competent at their craft. Rachel Lauser is such a person. That knowledge is comforting to those of us who depend upon others to connect us to a plan that is so essential to our health and wellbeing in a healthcare system that is bewildering at best. She can reach in to that knowledge tank and produce answers that fit our questions and intents. Third, she is compassionate. We unfortunately had to make several fundamental changes, but she stuck with us throughout the process and treated us as human beings that had value to her. She just rolled with it and kept delivering. More than anything else, she gets five stars for that. The rest of the Appled Team office was supportive and helpful when she was unavailable. They are insurance brokers, health insurance just one of many products they deliver. They are in the business of finding the best insurance for any need. I easily recommend them most highly as surely one of the better insurance brokers in this area.

A friend of mine suggested I call Rachel for a health insurance quote. I made the call, she helped…read moreme set up a new health insurance policy as I recently started my own business. Rachel was accommodating at first, she asked me to write a Yelp review, which I did. Then the communication stopped. I've sent several emails to her dating back to September, and another last week regarding open enrollment. CRICKETS!! Not happy with the lack of follow-through and not one returned email. Open enrollment ends soon and I am scrabbling to find another policy. Not very professional.