I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Tried to contact an agent for a change on my policy. I was td I would receive a call back within…read more24 hours.

Kelly Cortes was awesome, as usual! Kelly helped me with an urgent request for a declarations page.read more

I had a very good experience with Kelly Cortes. she helped me with my new car insurance quote and…read moreprovided me with excellent customer service throughout the process.

My family has been very grateful and happy with the insurance policies Mimi has helped us with for…read morethe past 15 years. Not only Mimi able to write the policies with same coverages but at a lower annual rate, she always takes the time to explain to me and my elderly parents what coverages that are most important to them. Mimi is responsible, reliable, honest and fiduciary as an agent and we would recommend her without any hesitation.

I first started working with Mimi over 10 years ago right before getting married. She and her staff…read moreare very friendly, professional, and patient, and I trust their advice on getting the right amount of coverage as well as apply as many discounts as possible. As my family has grown and our insurance needs have increased, Mimi has continued to help us add insurance policies over the years. We have referred her to friends and would recommend her to anyone, and we look forward to a continued relationship for many years to come.

After paying State Farm for homeowners insurance for 50 years, we recently discovered water damage…read moreand mold in a bathroom. We found that State Farm does not cover water damage or mold 99% of the time. Our claim was denied and Chang's office made no attempt to change the claim adjuster's decision. I'm looking for a new insurance company now

Fantastic service, great turnaround, and quick responses. Used Randy's services for a number of…read moreyears back when I lived in the Bay Area and now that I'm in SoCal, him and his team are still there to support me. Much appreciated and will be sticking with them as long as I can.

I was in a situation in where I just had enough dealing with my previous Allstate Agency from my…read morehometown located over 1hr away. Working with those folks was the most frustrating experience and it took days to get an email answer from them (longer than snail-mail). They had a tendency to keep you hanging. The original folks that took me as a customer into their agency treated me respectfully well when I first insured my vehicle through Allstate 25 years ago. I miss working with those folks. The new ownership that runs this place now has been so terrible and it has suffered greatly. They lack proper communications and customer support there doesn't exist at all. I am so glad I switched over to my local Allstate Agency (namely Melanie Martinez and Susan Cardillo). Melanie is so nice and responsive to my emails. The first time I spoke with her on the phone, I knew off the bat that she enjoys what she does and is always concerned about your insurance needs. I told her that it was frustrating working with the other office and I would rather work with a local office closer to my home. I am now able to find relief that Melanie emails me back way faster than that old office ever did. I was also surprised to get an email from Susan, who was helping Melanie at the time I sent a question to them. She was able to answer my question fully and understandable. I haven't met them in person yet because of COVID, but I know that when I get that opportunity, I will be welcomed with professionalism, kindness and concern because I know that these ladies and the rest of their staff will really take care of your needs.

Called and asked about policies. Service is terrible. Save yourself time and go to a different…read moreagency. Called again to see if A different person was available for info. Even worse attitude. This office is rude. Probably because they are incompetent and mean spirited.

We are long-time clients of State Farm. Patrick is our go-to: he's knowledgeable, responsive, and…read morejust has such a pleasant and approachable style. We meet annually to review our bundled plans, and he never pushes the tough sell... just presents the options and gives us the space to make our choices. I recently had a rock crack the windshield of my leased vehicle. Going through Patrick made the process fast, simple, and seamless. I also direct my clients to him, and he's always prompt and professional. Keep it up Patrick, Candice, and team! Thanks for being so good at what you do!

Candace Kistner's office has always been fabulous. But for the last several weeks they have stopped…read morereturning calls. What is going on?

Jill has gone above and beyond to help during a stressful time of trying to close on our home loan…read more We urgently needed help and learned that when you purchase Allstate insurance on the website, you're not assigned to an agent so there's no immediate assistance. Updating my information online, it says it would take 7 days to process, which is too long when we're on a tight deadline for closing. Jill was recommended to me and she has been phenomenal. She's very prompt in answering my questions, making me aware of things I didn't know and going above and beyond in general. My policy isn't even under her, but she still did whatever she could to help get my issue resolved. The person who recommended me to Jill literally said that they've stayed with Allstate just because of the excellent service Jill provides.

I had sent Jill a pretty complicated insurance portfolio to quote, and within 24 hours she turned…read moreit around and had some really good suggestions on how I could optimize or improve my coverage for little to know out of pocket. She was extremely responsive and would recommend her to anyone.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.