I've always dreaded buying insurance. What do all those numbers mean? Am I getting the best rate?…read moreIs this a company I could count on? I was fine with the insurance company I had, but had a sinking feeling I was paying too much. I came across one of those insurance quote sites through a Google search and entered in my info, looking for a quote. Multiple companies contacted me via email, phone and mail but this one stuck out. Shannon Hoggard from Brian West AllState Insurance Company called and emailed me with a general quote--it was a few hundred dollars less than what I was paying. I called her, we worked out specifics and talked about my options. First impression--what a sweet heart! She was really kind and nice and patient with me which I really appreciated. As I was leaving on vacation the following day, I told her that I was interested but wanted to connect when I returned in the new year, after my vacation, which she was fine with. She was going to save my quote in the computer and touch base when I came back. How did I know this was a keeper? She called me back that afternoon, apologizing for contacting me again so soon but she had noticed that when she put in the quote for an effective date after the new year, that my premium went up by $100 and wanted to draw that to my attention. Was this an insurance agent who was actually looking out for my best interests? I was sold. Shannon made it really easy to cancel my old policy (she took care of this for me), start my new policy and find the right plan for me. I really appreciate her looking out for me and look forward to continuing to work with her. I would highly recommend Shannon as she was courteous, patient and professional. Buying insurance is not an experience people look forward to, but with Shannon, it was a pleasant one.

I've been with Brian for over 12 years. Most experience with his office had been average. Corporate…read moreAllstate had always been OK. I moved and had to transfer my Homeowners and Auto. The result of the transaction resulted in 3 refund checks { 2 big, 1 little } coming my way, and I had to write one big check for a newly written auto policy. My check was cashed immediately. One refund check showed up immediately. A couple weeks later, I call into Brian's office, and was told: "Oh, one of the checks got 'stuck' ", and that I shouldn't be expecting a third check... To make a long story short, I wasn't happy, I had notes of my interaction, and it took me getting rude for them to "remember" about the third refund check. Bottom line: Brian's office dropped the ball on half of my transaction, and it took my call to remind them. They questioned an expected refund to the customers face twice, then finally figured it out.

I've dealt with many insurance agents and this was by far the worst, when reaching out directly to…read morehim he refused to provide any remedies to a situation created by HIS OFFICE. Automatic charges were being taken and inaccurate, and when he was asked to help us, he said he couldn't. However he gladly accepted the money being taken from my account, when he added an extra vehicle in the middle of my 6-month block. And then couldn't be reached to help us when we ask to speak to him directly. His assistant asked him how they could help us, KNOWING this was their mistake, he said he wasnt able to help. We asked them to get corporate's phone number and he refused to give it, and gave us some "contact us" link that was a dead-end. DONT USE THIS GUY!!! Despite his public claim of taking review seriously , he was of no assistance nor did care in private

Great costumer service! We spoke with Ryan who was very informative and helped us find the right…read moreinsurance policy for us!

David had originally solicited business I had with him, calling me out of the blue, not sure how he…read moreobtained my number, but it's 2025 so I know most companies are connected. He was friendly, but I started off declining having insurance with him for that time being, and he stayed in touch over several months. Eventually after maybe a half year, I decided to go with him due to my higher premiums, and he did give me insurance that was more affordable, but only marginally. Here are the issues I had with David: Eventually the premiums started to rise, a lot... Also I was getting tired of being on the phone with his assistant, Nicole, for 10+ minutes for something that should only take maybe 2-3 minutes. She is extremely slow, and also gives me bad information. She had flip flopped on what premiums should be on one particular phone call, then later I found out the premium SKYROCKETED. I had to call to figure that out, can't remember the issue, but fact is the assistant made that error, and neither of them caught it, only I did via emails and had to call to get that figured out. Last issue I will outline is under David, I am able to choose what insurance carrier to use, and at one point we changed carriers to lower the premium. A few months later, I got a bill from Progressive(we changed FROM progressive to another carrier). I didn't think much about it, just thought maybe it was an error and would be figured out by my agent. Maybe a couple months later, I was in collections from Progressive, so I had to call David to figure out what happened, and really he wasn't able to get that waived or anything, it was left in my hands! This should have been figured out by David and his office, this is why I decided to rely on an agent, but they failed on this front. I now have a big notch on my credit score(I admit partially I'm at fault, but I wouldn't be in this situation had they done their part during the change), and I have what I think are higher premiums than should have. On top of all this, I seem to have to call every time my insurance is renewed, in order for them to send me an email or paper mail of my insurance cards. So after all this, I am on my way out. I will say: if David had a better assistant, probably half or more of the issues would be solved.

David made my signing up for a new auto insurance process really easy and pleasant. He is…read moreknowledgeable, efficient, helpful, keeps things to the point and unlike so many representatives who just mumble a ready made text that puts you to sleep actually provides a very personalized service. I can highly recommend him if you are looking for an insurance agent.

We have been with Columbia River Insurance Services for 9 yrs. Chrys Alexander is great to work…read morewith and always looks for the best coverage for you. He takes the time to get to know you and always asks if there are any changes or concerns we may have in order to help with the Insurance selection that would be best for you. Highly recommend Columbia River Insurance Services

Absolutely disgusting service. Trying to get new home and auto quotes, sent them an email and a…read morephone request for a call back and NO response to either after 4 business days. Take your business and put it where the sun doesn't shine and if you need help with that I'll be more then happy to tell you where.

Just over 2 years ago State Farm dropped my insurance policy (2 cars and home) after 14 years of…read moreloyalty. Although our driving records had been very clean, we were dropped because of a random string of 3 accidents, 2 of which were minor and if advised differently would have maintained our policies. At the time we were dropped, we had just had twins and were buying a new home. The added stress during this time was icing on the cake. Today, I could not be happier because the circumstances had me connect with Country Financial. At a time were other insurance companies would not take a "chance" on us without a un-affordable cost, Country Financial met with us in person, understood our circumstances, treated us like human beings, and provided us affordable policies. We have had completely clean driving records since the move. As a result, our policies are very affordable and we have added Financial services to our portfolio with Country Financial. From everyone in my family, thank you Eric for the best insurance experience!

If you want an insurance agent, that will take care of every aspect of the family and takes it…read morepersonally with passion, making sure you're not out of alignment with your Insurance needs -Eric your guy!!!

We needed a break on our auto insurance costs, I knew we had been overpaying for years. We both…read morehave clean driving records, and over 25 years of being a licensed drivers, I knew we were paying too much! Ashleigh went above and beyond to get me the coverage we wanted at a price my husband and I could afford, and even got us more coverage and lower deductibles than we had with Geico, for almost $70 less a month. We are very pleased with the service we received, the policy we now have, and feel much better as a whole now that we have State Farm insurance. If you are not happy with your current insurance, I highly recommend giving the awesome folks at Brad Hornback's office a call! Do not hesitate!

Wonderful family owned office! They are always polite, professional, and have all the answers to…read moreany of my questions! They set the standard high for the insurance business.

Gary is the best agent! He went above and beyond for us when we received an outrageous bill from…read moreAce Rental Car for a scratch on a door. He personally made calls that reduced our bill from over $2k to $200. We can't thank Gary enough, and can highly recommend him.

I have been insured by Gary for 14 years now. I have purchased home, business, auto and life…read moreinsurance policies from him and will continue to utilize him for all of my insurance needs. Over the years, I have referred many friends, family and business associates to him and he continues to offer them the personalized, honest service that he gives to me. He will walk through fire to make sure that his clients are happy...and that sort of service is what makes Gary truly the best insurance guy around.

I would like to thank Jerry who helps me more than he knows…read more He takes care of not only my auto insurance he helped me by listening to me and directing me to who could help me out with my homeowners insurance. I appreciate you taking the time to be a ear when I needed someone to listen and care and that is why I will only use State Farm for my home and auto insurance needs. Thankyou for looking out for my family and me. Peace. Shirley Neet

Diana Higgins was so wonderful! She went the extra mile to help me understand my quote. She was…read morepatient, well educated and made the experience painless! Wonderful customer service and would suggest working with her!