Today I had to come and renew health info with my sis and confirm about renewed health insurance…read more Vivian Huang helped us out! She recognized us from one of our visits a long time ago, which made us feel warm. Even though today was holiday, she was patiently helping us and making sure she answered all our question ! She also followed up and confirmed with me about my new Heath insurance payment info, to see if was processed and set up correctly. I'm always thankful to meet someone like her to help me on my insurance. As customers, we are a bit hesitant to ask questions but with agent like her, make things much easier !

Customer service keep changing phone line, no return phone call. Do not buy Health insurance in…read moreKCAL insurance Agency.

Choosing an earthquake insurance provider in California is one of those things that normally takes…read morea lot of time and you have to weigh through a ton of information. With Calico, all it took was a brief phone call with an agent who was well-informed and profession, and all of my options were available to me online so I could make informed choices and then activate the policy of my choice right there. I highly recommend Calico. They also have great, competitive rates.

Got my first quake policy only last year. Although I had lived in 5 homes (presently I live in our…read more5th home) I never carried a quake policy due to the exorbitantly high premiium and the grossly high deductible. Mr Ara helped me get my policy from Guideone Insurance. However, 3 months ago, it wrote to say it would not renew my policy because it no longer will offer quake insurance in CA. Of course, I called Calico, left a message with an AI lady who obtained my name, phone #, and reason for the call. The next business day, Mr Ara dutifully returned my call. He very professionally went over with me the various choices I have to replace the Guideone policy. At the end I selected GeoVera based on the information shared by Mr Ara. I'm glad I have him for my quake insurance policy coverage. Will certainly refer him to my relatives and friends.

This place is great, and really is the BEST alternative to the DMV, being a local to Pasadena, and…read moreliving just down the road. This place comes in clutch! They helped me register my recently owned Mazda Protege 5 , which I actually later sold. They also helped officiate that, and even left a great impression on the new owners buying our dear old Protege 5!

Fast efficient helpful way to skip the DMV. Friendly staff, great service. "Can do" attitude!read more

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

Everything went well ! Immediately when the doors opened all windows were ready to start helping…read morethe customers. I stood approximately 5 minutes before I got called to a open window mond you there were 6 people in front of me. Don't remember the young lady that helped me but she too much help and very pleasant to speak to, BRAVO Pasadena Branch BRAVO

Exceptional customer service and a convenient DMV office. Not much of a wait and comfortable…read moreseating. Ample parking.

Tokio Marine Home Insurance is terrible!!! Cancelled our Parent's Home Insurance in November 2024…read more Why? Because of all the wild fire's in Southern California. We live 30 miles from the recent wild fire's going on as I type this, 01/13/2025. We have coverage until March 2025 to another Home Insurance carrier....GOOD LUCK!!!! F#@$ Tokio Marine!!!! Reimburse US FOR 60 YEAR'S OF ON TIME PAYMENT'S!!!! BUNCH OF THIEVES!!!! REIMBURSE MY PARENT'S!!!! mm....kumatown@pacbell.net Email me!!!! You pieces of you know what!!!!

Not even one star ! The worst insurance/bond company we…read moreever seen . Don't go near them , they canceled our business bond by mistake and messed up the whole operation. Don't trust them .

Speedy Live Scan, Lovely Staff .. was very helpful in and out in minutes :)…read moreThank you!

Great experience! Fast and efficient! Clean and cool! Great staff! Recommend! They are reasonably…read morepriced!

We've been with Reina's for over 15 years. Since then, we've added two teen drivers and every time…read morewe've needed anything, Reina's rises to the challenge. They are professional and their response time is excellent. Pedro in particular has been our go-to contact for many years now, and he delivers every time. Very easy to talk to and extremely knowledgeable. I highly recommend Reina's.

I have known Vicky Manjarres for many years at Reinas Insurance Agency, and she has consistently…read moreensured that all my insurance needs are met with outstanding professionalism and genuine kindness. I truly appreciate her willingness to help, even when it requires going the extra mile. Thank you, Reinas Insurance, for having such an exceptional team member. I feel fortunate to be a Reinas Insurance client, and Vicky, you are a tremendous asset to your team. I also want to recognize another outstanding team member, Zulema. She is equally kind, professional, and always ready to assist. Your team's dedication and customer care make a meaningful difference.

I always dread doing administrative/legal/serious paperwork, but interactions like the one I had at…read moreOne Stop remind me there are people who are special and fabulous at their jobs. I needed Livescan fingerprinting done and called One Stop. They were very direct, helpful, and I stopped right in. Eric/Araik was AMAZING--so funny, so kind, so generous. He genuinely loves his job and sees this work as helping others. I was so impressed with his work and business sense, I got him donuts to thank you. THAT'S how cool he is. Please support small businesses like Eric's! Pasadena is wonderful because of people like him! His services are vast, prices are agreeable, and customer service is the BEST you'll find, I'm sure of it! Check him out!

Araik was awesome! Did my fingerprints here. Took less than 10 minutes…read more I'm very happy. Worth every dollar. Very nice guy!

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice,…read moreand the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience.

We have 2 cars damaged, we had full coverage on both, they found the other drivers at fault, but…read morewe're out $2000 for each deductible. They told us to pay the deductible for the damages before they would repair our cars, then they would do what they call "segregation". Car #1 hit by a off duty cop who at the time agreeded to hitting my non moving, sitting in a line of traffic car, but later lied to his insurance AAA saying we it him. Progressive never came to look at the damages only asked for pictures. Car #2 progressive said I had under insured drivers coverage but once they had proof the at fault driver's policy lapsed, then I'd only pay $250 not the full $1000 deductible, they also said they would take the at fault driver to court to get my deductible back. WELL THAT WAS A LIE. PROGRESSIVE HAD ME AND THE AT FAULT DRIVER WAITING FOR COURT INSTEAD, THEY SENT HER TO COLLECTIONS. TOLD ME I COULD TAKE her to SMALL CLAIMS COURT and if I am successful please provide them the details because it might help them go after the parts in the future. I give the a 1/2 star. Go somewhere else with your money and trust.