The BEST!!! All the way around. Great doctors and staff. Nothing but positive experiences here and…read morea smile that gets more beautiful with each visit!

TLDR: This man CARES and is extremely good at his job…read more I actually did not have my braces done by him. I had a permanent retainer that had popped on one side and my previous orthodontist had retired. I went to my main dentist who had reglued, charged me $200 to only have it pop off again 2 days later. I heard good things about him so I called for an appointment. He actually stayed late to see me that same day (due to my work hours) of his own accord, completely removed and reglued the retainer. He was personable, easy to talk to, extremely friendly and made sure everything was perfect before sending me on my way. All this work and he did not charge me a nickel. I met this man only once and he has my complete trust as a patient. And this is coming from a girl that has anxiety about dentists.

Fatima is always the absolute sweetest! Every time I come into the office, she is so kind,…read morewelcoming, and makes me feel so comfortable. She truly goes above and beyond, and I'm always so happy to see her! Thank you, Fatima, for always being so amazing!

As a First Time Patient, I was taken well care of from a Dental Assistant!…read more I think, "Smile Doctors" need to change their name to "Smile Dental Assistants!" I may have noticed 1 or 2 actual Doctors, walking around. There was Absolutely No Privacy, when you have deranged teeth, like mine, which is when you WANT privacy! The Patient chairs were all lined up in the center of a Salon-like atmosphere...looking up, there were branches, as if you were in a jungle (plastic tree limbs attached to the ceiling, maybe?), and when looking out the window, it looked like another jungle, or a side of a mountain! It's going to cost you, A LOT!! I guess, no Dentist is ever cheap. This is where I want to beat myself up, "I should have taken better care of my teeth, when I was younger, AND when my Parents could have PAID!

We've been patients of Dr. Collins for about three months now. Our dentist recommended Collins…read moreOrthodontics and another larger, corporate office to help correct my daughter's spacing and overbite. We first had a consultation at a different office, but honestly, I didn't feel comfortable establishing care there. The staff was kind, but the appointment felt rushed, and we only met with the orthodontist for about five minutes. So, I decided to call Collins Orthodontics for a second opinion, and I'm really glad I did! Brittnee has been incredibly helpful and communicative from the very first day. When we met with Dr. Collins, we immediately felt at ease and trusted his recommendations for our daughter. He's so great with kids! My daughter has been finger-sucking since she was 3 months old, and now, at six, she has completely stopped after her FIRST appointment with Dr. Collins. It was clear she was listening and felt comfortable trusting his advice to help her get a beautiful smile. We started with her expander for a couple of months, and now she's had braces for two weeks -- and she's doing wonderfully! I would wholeheartedly recommend Collins Orthodontics to anyone looking for excellent orthodontic care for themselves or their children.

Excellent care, interesting office, Dr Collin's is very involved with your treatment . Friendly…read moreatmosphere and interesting office

Has been a great orthodontic experience for my son who needs quite a bit of work done. Staff is…read morevery friendly and caring.

This is only my second bad review online in my whole life because I understand how important…read morereviews are for a business. However, I sincerely hope what happened to us will not happen to other kids or parents.We started my daughter's orthodontic treatment on 2/5/2025. The treatment plan cost $5,510, and the main issue was her underbite. In May 2026, the doctor told us that my daughter was ready to have her braces removed and that his work was done. At that time, I told him there was still a big gap around the left canine. He continued the treatment for another four months. After those additional four months, he told us that everything was now perfect and removed the braces. Before the braces were removed, I told him that now the gaps were open on both sides, the upper teeth were slightly tilted, and my daughter had also developed what looked like buckteeth. He told me that the bite was good and that the teeth would bite together after the braces were removed.After the braces were taken off, I told him very clearly that this was not the result he had originally told us we would get, and it was not what I paid for.He insisted that his work was done and said that he could not put the braces back on because we did not pay for a second set of braces.I told him that I did not pay for two or three sets of braces. I paid for the entire orthodontic treatment to be completed correctly.He responded, "How about the time I put into this?"I told him that I never asked him to refund the treatment fee. My time and my daughter's time are also valuable. However, you spoke as if I had not paid you enough to complete the treatment properly?I asked him several times to communicate with me about a solution and actually listen to what I was saying.He responded by saying that those four teeth did not need to touch each other. He said that when my daughter eats, the teeth will touch, and when she grinds her teeth from side to side, they will also touch.I asked him, "Who is going to grind their teeth from side to side all day long ?I also asked him why he did not use articulating or bite paper to check the gaps and contact points between the teeth, because I personally have had orthodontic treatment before, and my other children have also had orthodontic treatment with other orthodontists.He said he did not need to use the paper because he could simply look with his eyes.He then pointed to the front two teeth and said, "See, the front two teeth are touching the lower teeth."I looked closely and told him that only one of the teeth was actually touching.He immediately changed what he was saying and told me that both teeth did not need to touch the lower teeth and that one tooth touching was enough. He said all of these issues were within tolerance and functional. It's the shape of the teeth, not the gaps. I can't believe that comes from a doctor who just ignores all the issues we pointed out and refuse to admit that he is unable to complete his job. He then turned around and asked my 15-year-old daughter, "Do you want to continue wearing braces, or are you happy with it?" I told him, "How can you, as a 50-year-old adult man, design a question like this and ask a 15 yrs teenage girl?"Anyone who has worn braces for that long is obviously going to say that they do not want to continue wearing braces. This is a manuplating question that take advantage of a 15 yrs teenager's understandable desire to be done with braces in order to make the situation easier for himself instead of taking responsibility for completing the treatment properly. I asked him several times to use the bite paper to check the four large gaps on both sides and the front teeth.His response was, "I can do it only to make you happy."I told him, "I don't need you to do anything just to make me happy. I need you to do the right thing and do your job correctly. "Throughout the conversation, he continued pushing the responsibility onto my daughter by repeatedly asking whether she was happy with the result.He then asked me to leave.I told him, "You are asking a 15-year-old teenage girl to make this decision, while asking her mother, who is the adult responsible for her care, to leave?" My daughter cried because she felt pressured by the doctor asking her to say that she was happy with his work.We never asked the doctor for a refund. The only thing we asked was for him to complete the orthodontic treatment properly instead of rushing us and asking us to accept the current problems- the four teeth with noticeable gaps, the upper teeth appearing tilted toward one side, and the fact that the original underbite now appears to have turned into buckteeth.I understand that a large percentage of an orthodontist's patients are children and teenagers. I do not believe this is the right way for an adult professional to communicate with teenage patients or to put pressure on them through carefully designed questions when there is a disagreement the treatment result.

What a surprisingly pleasant experience! I was dreading taking my 19-month-old here for his very…read morefirst appointment but it went better than expected. He still screamed but the dentist and assistant were fast and efficient. Since it was his first appointment, they just brushed and examined his teeth and went over any concerns. I also appreciated the lack of judgment or inquiry regarding my desire to decline the fluoride treatment. They just said "no problem" and moved on. Scheduling is via phone (I do prefer online but it's okay). They still made the process fairly simple. They also were understanding when I had to initially cancel at the last minute due to my son running a fever. They were really transparent and communicative regarding costs. They contacted me in advance to give me the exact co-pay amount. That's awesome and honestly rare. Everyone is super nice here. Dentist, dental assistant, front desk staff. Friendly and easy to talk to. They even gave me a little pot with daisy seeds because it was Mother's Day weekend. So sweet. There's also a cute play area for kids in front of reception. No issue finding parking close to the front door.

Good dental service for the littles. My son has been going since he was 2 and really likes the…read moreplayroom. Great with kids

Dr. Bernuy and his staff are very friendly and answered all my questions about removing my…read morepermanent retainer and replacing them with clear ones. Their office is clean and organized, and their prices and reasonable. They made scheduling and checking in and out a breeze. They work fast and efficiently. Many, if not all, of their staff and bilingual in English and Spanish. They made me comfortable and I feel that I made a great choice is choosing this team for my orthodontic needs!

My mother wrote a review a year ago following my treatment, stating that it was a complete failure…read more The doctor here has replied to her review with a history timeline and details of my treatment, which calls to question his integrity already. Who's business is my treatment but mine and the doctors? Aside from the fact that THAT is unprofessional enough, his response is a blatant lie. I received treatment at the age of 14, I am now 21. Following the "quality care" for over a year, I wore my retainers nightly, until I came to the conclusion that they were making my teeth worse. I told Bernuy at MULTIPLE visits, my jaw feels misaligned. He continued to tell me its fine and to keep wearing my retainers. Eventually I stopped. Because why would I wear something that my mouth feels better and more natural without? To live my life with misaligned and uncomfortable teeth? My newfound gap between my front teeth was apparent to everyone IMMEDIATELY after getting my braces off. I told Bernuy continuously that there were issues with my retainers, he offered no solutions. Today, my jaw without my retainers is PERFECTLY aligned, which can draw the conclusion that the retainers were clearly the issue. My teeth were also not bad enough to need braces from the very beginning, hence such short treatment (1 year and 1 month). They should have turned me away upon consultation, as I was clearly just a child who wanted braces because they thought they were cool. And I still have a Gap. So thanks for nothing Bernuy. Try not to violate HIPAA in your reply!

We had the worst experience here. We were 14 minutes late to an hour and a half appointment I had…read morepaid almost $6000 for so the office manager decided to yell and cause a scene in front of the staff and other patients instead of working something out with us. She was extremely loud and would not let me speak. It was shockingly inappropriate. I finally had to ask one of the other women at the desk to please just give me a refund. I asked if there was anyone else I could speak with but she whispered "that's the manager". I feel so sorry she has to put up with such an awful woman every day. I am just floored they treat customers so poorly. As we left, the manager yelled "can't wait to see your review!" So wildly rude and nasty

I am over 70 years old and wanted to do something about my crooked teeth. But, I kept thinking,…read moremaybe I'm too old to have a nice smile. My wonderful general dentist, Dr. Shipra Gupta at Lakeline Family Dental suggested I have a consultation with Dr. Akash Pandya, (Doc Ak) at SmileOn. The first visit was very comprehensive and various treatment options and payment plans were presented. I was grateful that my dental insurance would cover most of the cost. I decided to get the clear Angel aligners. I was awed and a bit overwhelmed by the equipment in the office and the ability to take a few pictures and have aligners made for the year. The front office staff, the patient care coordinator, and the certified dental assistants are GREAT. You can have the best dental work but, staff makes the difference. Always encouraging and happy. And, every staff member has beautiful teeth. That, to me, was a good sign. -- Doc Ak and staff try to make the orthodontist visits a little fun by having monthly contests, raffles, and quizzes. While these activities are probably geared more toward younger patients, I must admit, I did participate in some of them. Prizes are awarded to the monthly winners and are announced in the informative monthly newsletter. Most of the activity with the aligners took place at home. I would take weekly pictures of the aligners in and out of my mouth using the Grin app and then progress to the next aligner after SmileOn review. I didn't think I would get through a years' worth of weekly aligner changes but, here I am, almost at the end of my treatment. Next step - whitening. I AM SO GLAD I MADE THE DECISION TO HAVE MY TEETH STRAIGTENED. I can't imagine a better orthodontist or practice than SmileOn. You deserve a terrific smile.

Dr. Gates was my daughter's orthodontist. He did a great job with her braces. The back office folks…read morewere extremely helpful with insurance needs, flexible to her appointments due to school times and always willing to help. The entire team took great care of my daughter and us. She has been on retainers and everything is looking great. She and our family have been very happy with Dr. Gates! Thank you!

I truly believe Dr Gates is the best!!! He doesn't take short cuts and makes sure your results are…read morethe best he can absolutely get for you. Love the staff!! Never wait more than 5-7 min in the waiting room. In and out.

The corporate takeover is complete. What started as a small business with all the professionalism…read moreexpected of it, has now been transformed into another crappy corporate environment. From a visit where they handed me a bill for several hundred dollars along with years worth of billing codes as a justification, without any ability to explain why I owed it (I didn't pay), to the most recent notification to my wife while she was on the way to her appointment that they had dropped our insurance from coverage and she would need to pay $316 out of pocket for a teeth cleaning, I'm done. Good luck with your crappy corporate model.

They threw away my crown that fell off and my partial. The doctor then wanted to charge me $2,000…read morefor a new crown. Ridiculous and very disappointed.

Great experience! Dr. burgess & staff were super welcoming…read moreand informative. Went in for a consultation and Dr. burgess answered all of my questions and was very knowledgeable!! I left feeling super confident and excited about getting my braces at ortho 360! If you are looking for orthodontic treatment, check out ortho 360!! You won't be disappointed!!!

After moving to back to Texas after being stationed in Arizona for several years I contacted…read moreOrtho360 to schedule an appointment to have my retainers replaced after they had broken They scheduled me for a scan and were considerate to send me a text confirmation for my appointment, but unfortunately due to coming down with Covid and a work conflict I needed to reschedule several times and did so in response to their confirmation text messages. I was refused an reschedule appointment today because they claimed I rescheduled my appointments via response to their text appointment reminder/confirmation My daughter has received treatment for her braces using my insurance for over a year with no issue, but I am honestly perplexed how they will take my insurance and co-pays from me in the case of my daughters treatments and refuse me. I have never in my life be refused service. Shame on you Ortho360.