I am scared of the dentist, mostly because I used to suck at taking care of my teeth and each visit…read morewas painful. However, at this location I felt really comfortable. EVERYONE was nice. You can tell they take care of the team considering how well they treat their patients. I had to bring my son to the appointment and they were extremely understanding and helpful whenever he was being a kid hahah. I will be 100% returning and voicing my great experience. They're out of network from my insurance and I will still come here, this is an investment I am willing to make. Special shoutout to Lisa, she was indescribably good, and Dr. Nguyen, very professional and non-judgmental. Loved it, 10/10 will recommend

Multiple BILLING ISSUES: I've been a patient at Atlanta West Dentistry for over five years…read more Initially, I was very pleased with their services the staff seemed professional, the reviews were great, and the dental work met my expectations. However, over time, I've encountered multiple ongoing billing issues that have ultimately led to my decision to leave this practice. One of the main issues involved overcharges of hundreds of dollars, primarily by front desk staff (specifically Hailey). These discrepancies were only corrected after I contested the charges using my Explanation of Benefits (EOB). While I appreciated that some credits were eventually applied to my account, these errors continued to occur raising serious concerns about accuracy and transparency. Even after addressing previous issues, the same pattern repeated. I strongly recommend that anyone receiving treatment here carefully review their EOBs and compare them to what they are being charged out-of-pocket. On one occasion, I was told I had fillings done on both tooth #2 and #5, yet I clearly remember work being done only on tooth #2. Despite voicing this, I was still billed for both. When I requested clarification, Robin attempted to explain the charges, but they still did not align with what was billed to my insurance provider. This experience has not only been frustrating but has also led me to question the integrity of some of the billing and treatment practices. It's deeply disappointing after years of being a loyal patient. As a result, I will no longer be returning to Atlanta West Dentistry, and I will be transferring the care of my entire family elsewhere. I'm also advising anyone I previously referred to this practice to check their billing statements closely or consider other options. I hope this review serves as a helpful warning for others to be vigilant and protect themselves from potential overcharges or miscommunication. Look at the details of what was billed to my insurance and then to me out of pocket. I am really considering taking them to small claims court and reporting them to the Board

I have been coming here for years, and I have not had any problems until recently. I think the…read morepractice has gotten so big, that the staff members just don't care. My most recent visit was a horrible experience for me. When checking in, I had to update my history. One question on there asked me to select issues or concerns I had more questions about, so I did. However, that was never addressed during my visit. The hygienist was initially nice, but I don't think she showed much compassion or concern. When taking my Xrays, she kept shoving the piece so far back in my throat that it was causing me to gag. I kept having to adjust it, which I could tell was irritating her. I then told her she's pushing it way too far back, and I can't help that I have gag reflexes. Then when she went to clean my teeth, she let the suction rest on my tongue, and when I tried to hold it, she said "no just let it rest there." So she starts cleaning my teeth, and water was splashing everywhere. After the water started splashing in my nose, I had had enough. I informed her that no other dental hygienist at that practice ever had water splashing on me like that. In the middle of her cleaning, the doctor walks in. He's pleasant as always, but he walks in asking her what type of chair/stool she likes better. Had a whole conversation which I feel like was not important to discuss in front of the patient. I also hate the fact that he came in the middle of cleaning instead of once it was over like he normally does. I want to ensure the hygienist did a good job. At any rate, the hygienist (Cara? Sarah?) continued cleaning and she actually scraped my gum a few times while removing plaque from my teeth. I squirmed in the chair so she could tell it hurt, but she didn't do anything about it. Lastly, she says "it looks like your fluoride is covered today." So she finished up and walked me to the front and said I was good to go. I went to the restroom, and when I got back, the receptionist said "I know she said you're good to go, but you actually owe for the fluoride. It looks like you had an $18 credit on your account but you still owe $17." I explained several times that the hygienist said it was covered, and she said "I know but she was looking at it wrong." Well that's NOT my problem. I told her that I hear what she's saying, but fluoride is optional. So I wouldn't have even gotten it. She finally said she would just "scrap the fee." I then walked out. Also, why did I even have a credit on my account? So they are overcharging people, but they never even notified me that I was being over charged. I still do not know why I had a credit on my account. So customers BEWARE! Overall horrible experience.

Pam is the absolute best. The entire staff was lovely, compassionate and kind. I will absolutely…read moresee them as my primary service provider. They restored my faith in seeing a dentist

The new dentist there is really great. She was thorough and…read morethoughtful. No unneeded expenses.

I have been coming here since I was 10 years old. Now that I am an adult I still choose to come…read morehere. The staff is friendly and always on time. I make my appointments every 6 months and I love that I"m in and out quickly. I've never had any issues. Anytime Dr. Prestwich cannot do the service needed (I have many problems with my teeth) he recommends someone amazing to do the job. It is common for me to run into a family member here. Everyone in my immediate and extended family knows that doing your routine cleanings prevents costly tooth aches later.

Total rip off I went there because I was in pain and they did nothing to help with it. I had been…read morethere a couple of years ago and they told me they were going to put together a treatment plan. It took about a month to come up with a treatment plan that I couldn't afford . This time when I went there the dentist came into the room for about 1 minute and said that I had to follow the $24,000.00 treatment plan no other options were given to me. I left there in more pain than when I got there from their cleaning. Then got a bill for over $500 because they did a bunch of X-rays that I didn't ask for just to say it's the same treatment plan as last time. If I could I would give them a negative star rating as in my opinion they don't deserve even a single star.

Very kind and friendly staff. Knowledgeable and experienced. I felt very confident and at ease…read morewith the care I received.

So grateful to have found this office. I came in a couple weeks before my health insurance was…read moreabout to expire and hadn't been to the dentist in a long while. They were free of judgement and nothing but helpful from the front desk to the hygienist to the dentist. After hearing about my insurance situation and another office canceling on me day of, Town Dentistry made time for me to come in and made me 2 follow-up appointments to get a deeper cleaning and a couple fillings. All the work I've had done with them has gone smoothly and efficiently. Quality care and support all around!

Brought my daughter in - she is hesitant about dentists after a previous negative experience…read moreelsewhere. My daughter was very impressed with how gentle and kind every single person was. She said she can't wait to come back, and she loved this new dentist. Kudos to all staff and her dentist for such a great experience.

I was a referral and this was the first time getting braces and didn't really know what to expect…read more The Staff was GREAT!!! Brittany was very patient. Thank you Karen was the encourager. Thank you Meghan was awesome at explaining the process and easing my nerves. Thank you And let's not forget Dr. Moody who is GREAT at his job!!! Gracias Gracias Gracias!!!! I walked in a stranger and walked out feeling like family!!! I'm now looking forward to my visits. Thank you for all you do and keep up the GREAT work!!!

Everyone was very nice. The orthodontist took his time to explain everything and to answer…read morequestions.

My dentist referred me to Dr. Paul Yurfest and I'm so glad he did. My experience with this…read moreorthodontist office has been very pleasant. I have always wanted to have my teeth straightened but my childhood dentist told me due to having what he called Extreme Under-bite, the only way to correct my smile would be to have my jaws broken and he suggested just braces would be a waste of time. I decided to have a consultation with West Paces Ferry Orthodontist to see what they thought and it was good news. I decided to go with the invisilign since you can wear them and they are not as noticeable as braces and can be removed at anytime, although you have to wear them at least 22 hours a day. Also, I only have to wear them for 18 months. The cost is average for Invisalign and there are a couple of payment options including financing. The team at West Paces Ferry are all friendly and they walk you through each step of the process so you are well informed and make the best decision based off of your needs. It's been 5 months and I already see a big difference in my smile, I get compliments all the time on my smile now.

My two children, their step-mom, step-brother, and I all went to Dr. Yurfest. I can't tell you…read moreenough about what a great job he did for ALL of us! Almost every visit I hear him explaining to people that if they eat the wrong foods their brackets will come off, if they don't wear their rubberbands their teeth won't move, and if they don't wear their retainer their teeth will shift! The bad reviews are probably from people who think that they know better than someone who a) went to school for this and b) has been in practice many, many years. PS I had braces as a teenager and didn't wear my retainer. My teeth shifted back in no time. The kids' step-mom had braces twice when she was younger but needed more than just braces to correct her "gummy" smile. My son was told from an early age that he would need mandibular advancement surgery just like is father. Dr. Yurfest corrected this problem with a MARA appliance. The results were amazing and didn't require surgery!

I can't recommend Roswell Wellness Dentistry enough!!! From…read morethe moment you walk in, everyone is so kind, thoughtful, and genuinely caring. What I appreciate most is how much Dr Iyer truly cares about your dental health and your long-term goals. He explains every detail in a way that is easy to understand, gives credible information, and makes sure you feel informed about your treatment plan. It is very clear that his focus is on what is best for you personally, not a one-size-fits-all approach. And the technology that they use is absolutely amazing!!! Highly recommend!!!!

Unfortunately, with the changes in ownership and Dr Shenk leaving his practice, the quality of work…read moreand care has declined while the charges have increased significantly.