Everyone is so kind, professional, knowledgeable, and organized. 10/10 recommend. Leigh and Dr Kofi…read moreBrown are the best

Unacceptable Experience and Concerns Regarding Hygiene and Billing…read more I am writing to express my extreme dissatisfaction with the service I received during my recent dental cleaning appointment. My experience was highly concerning due to misrepresentation regarding insurance coverage, questionable billing practices, and, most alarmingly, a severe lack of sterile protocol from the dental assistant. From the outset, I was informed that my routine cleaning would be free as the office was in-network with my insurance carrier. However, when I inquired about potential charges, the staff was evasive and unclear, which immediately raised a red flag. The most concerning aspect of my visit was the dental assistant. She appeared to be new and demonstrated a profound lack of awareness and training. She repeatedly failed to hear or respond to the dentist's instructions, requiring him to repeat himself multiple times. Her hygiene practices were particularly alarming: * She frequently put her gloved fingers in my mouth, then immediately touched the computer screen, and then returned her same gloves to my mouth. * She handled the X-ray gun with these same contaminated gloves, touched the screen again, and then put her fingers back in my mouth. * At one point, she put a pen in her mouth and then proceeded to put her fingers back in my mouth. This blatant disregard for sterile technique significantly increased my anxiety during the appointment. Following this, the dentist informed me that I had tartar and inflammation only on the right side of my mouth and recommended a deep cleaning costing $720. Given the previous issues and my knowledge of my own dental health, this assessment felt disingenuous. I immediately expressed my desire for a second opinion, as I was confident there was no such issue, especially confined to only one side. My insurance plan covers two cleanings per year at no cost. After leaving your office, I promptly scheduled an appointment with another in-network dentist, where I received a proper and thorough cleaning without any issues. However, shortly after my visit to your office, I developed a sore throat, which I strongly suspect was a direct result of the dental assistant's unsanitary practices and cross-contamination. I urge you to address these serious issues immediately, particularly the unhygienic practices of your staff. No patient should be subjected to such a risk of infection. I also recommend a review of your billing transparency and the accuracy of your dental assessments. To the smooth dentist aka Bollywood: don't have your staff lie and say you're in network when you're not. That's fraud. Scamming money from your patients will bring you nothing but bad karma ok Bollywood. So don't do it. Be honest you'll be a better person.

I went to see Dr. Mazzuchelli and he told me that he is an in network dentist on my PPO plan and my…read morecleaning and exam would be covered 100% He took periapical x rays of each individual tooth for what seemed like to get more money for my visit. My teeth are in perfect health so this did not seem necessary. He also told me I had 9 cavities. A couple months later I went to another dentist and he said I had no cavities and I didn't need all those unnecessary x rays. I also received a bill in the mail from Dr. Mazzuchelli stating that I owe $100 since he is not an in network dentist on my insurance. I would not recommend this establishment or dentist.

I am a long time customer. Recently, I broke a tooth over a weekend. Went by there Monday morning…read moreand they were able to fit me in that morning. Everyone is friendly and caring and willing to take time to answer any questions about one's treatment.

The front office is very helpful and friendly. I went to have a tooth extracted and the type of…read morecare was great. I enjoyed the laughing gas and the oral surgeon was very knowledgeable. I would recommend 100%

Dental World Marietta: Where do I even begin?…read more If you have dental anxiety, are in severe pain, or expect to be treated with basic compassion and respect, I would think very carefully before going here. I arrived with a severely infected tooth and facial swelling so significant that my phone's facial recognition would no longer recognize me. I was in excruciating pain, extremely anxious, and scared. I had explained my severe dental anxiety both on the phone and again while I was there. I was literally sitting in the room crying from fear, anxiety, and pain. The dentist who came into the room never even introduced himself to me. I was told I needed an X-ray that I had already explained I could not afford. It was done anyway, and almost immediately afterward I was approached about payment. I was then told the infected tooth needed to be drained. The dentist came into my room multiple times telling me he was going to numb me, only to leave again without doing it. Meanwhile, my face was extremely swollen, I was in terrible pain, and I was becoming increasingly distressed. Eventually, after repeatedly waiting for the treatment I had been told I needed, I got up and went toward the front to ask when the dentist was actually going to help me. Instead of showing any compassion for a patient who was clearly frightened and in pain, I was told that I "didn't want help" and was told to leave. I was kicked out of a dental office while suffering from a painful dental infection and significant facial swelling after they had already told me the infection needed to be drained. They offered nitrous oxide for my extreme anxiety, but I was told it would cost an additional $150. What upset me most, though, wasn't simply the cost. It was how I was treated while visibly terrified and in pain. The final insult was having a staff member laugh at me during the confrontation as I was being told to leave. I came there because I needed medical help. I did not expect special treatment. I expected basic dignity, communication, and compassion from healthcare professionals. Instead, I left humiliated, still in severe pain, still swollen, and without the treatment they themselves had told me I needed. No patient experiencing a dental emergency and severe anxiety should be made to feel ashamed, cheap, inconvenient, or disposable for asking when they are going to receive care. I will never return, and based on my experience, I cannot recommend this office.

Overall this place is awesome ! The thing that makes it awesome is the customer service I received…read more The benefits coordinator Trayvonna is so energetic, patient, very detailed in explaining things and is super friendly! Also the dental assistant who took my X-rays was very friendly and explained everything to me as she was doing it. The dental hygienist Bre'Ausha Ansari was very friendly and did an amazing job on my cleaning. Unfortunately, I took off one star because the lady at the front desk was not the friendliest the 2 times I have came in....... But as I started talking to her more she was professional. All in all I felt very welcome at this place and I will be recommending this place to family and friends! THANK YOU !

Our facility is clean and the dentist was so rough with me. I wouldn't recommend this place to…read moreanyone Black.

Dr. Mitchell is an excellent dentist, but unfortunately the same cannot be said for the front…read moreoffice and billing staff at his new office. I really wanted to overlook those issues and continue bringing my family here, but when there are problems almost every time we visit, it becomes too stressful. If you're a new patient, my advice is to verify that the office has confirmed they are in-network with your insurance BEFORE your appointment--even if your insurance company lists them as in-network. The office says they verify insurance the day before your visit and will contact you if they don't accept it. Naturally, you assume everything is fine if you never hear from them and no one mentions anything at check-in. However, in our experience, they sometimes verify your insurance while you're already there, only to tell you at checkout that they don't accept your insurance and that you're responsible for the full balance. In all fairness for this instance, the balance was finally written off after I complained about it. The same applies if you're having anything beyond a routine cleaning. Make sure they've verified whether the procedure is covered by your insurance BEFORE treatment begins. I repeatedly expressed my concerns and was always reassured that things would improve, but issues continued to happen. The office considers it a courtesy if they don't collect payment at checkout and offer various payment options to make your payment. I don't see that as accommodating when the situation could have been avoided with proper insurance verification beforehand. In one instance when my husband was given the "courtesy" to not pay at checkout, the moment he left his appointment, I received a text with photos of his invoice, the balance due, and a payment link. I was also told that because the insurance policy is in my name, I am responsible for his bill and I will be sent to collections if the bill is not paid, which I found frustrating. I understand mistakes happen, and I know times are difficult for many families. That's exactly why clear communication and accurate insurance verification are so important. Unfortunately, I was told I am the only one having these issues with the office, even though they kept occurring. It's disappointing because Dr. Mitchell is a great dentist. Sadly, the ongoing problems with the front office and billing have outweighed the quality of the dental care for my family. I'll be relieved once this final bill is paid and we can move on.

My first time. Thank God for a real dental practice. Lovely new clean professional office. Nice…read morefront desk gal. My appt was at 2:00p. Hygienists took me at 2:05p. Amy was pleasant, thorough and informative with suggestions and options for future treatments. I met with Dr. Miller who gave me a complete checkup and suggestions. Very pleasant. I know I can trust him. My insurance covered my cleaning 100%. By the time I was leaving The insurance gal had already researched my plan and any cost to me for what I needed done. I was covered 100%. They didn't try to rip me off. She was extremely knowledgeable. What a relief to have found an honest professional dental practice. I immediately called my girlfriend and told her this is where you want to make an appointment. I'm so happy the journey to find a reputable dentist is over. Thank you!

I started my care with this group and cut my treatment plan short to find another dentist. They…read morecharge $150 more than the surrounding dentist in the area for their in office savings plan. my 1st 2-3 visits were great- Tatianna was my dental hygienist. I loved her!! on my 4th visit she wasn't there- it was a new face, which she never introduced herself and long story short she grinded my front 2 teeth down, noticeably!!!! WHO DOES THAT? (I guess the new girl with no name?!?) After looking over my treatment plan and calling around to other dental offices- I realized I didn't have the money to continue to keep going to a place where these kind of things could be prevented and feeling overcharged for a crown. If you are considering this place- check around! DO your homework-I DO NOT SUGGEST WEST COBB DENTAL DESIGNS. Save $2000- go elsewhere!

This was one of the BEST Dental visit I've had. I was in excruciating pain hoping to choose a good…read moreDentist that accepted my insurance. I made a next day appt., and everything was great from Angie at the front desk, to the Dental Asst. Robin, to Dr. Nicole, who was very gentle and calming. I have a new Dental office now! Thank you to you all at West Cobb Dental Designs!

Wow!!!! BEST Dentist experience,.....yet...lol…read more I have to be a little reserved in my review...it's come back to bite me before. This was an initial consultation @ 7 am. Went Great! Dr. Patel was spot on. Great attitude... perfect smile and eyes that would make me hand him my wallet!!! I left the consolation with an open spot to come back at 9:30 for an exam. Went up to the chick fil a and they called me about 8:45 and said come on back. I went back in for round 2. I was scared out my mind. Haven't been to the dentist in well over 8 yrs!!!!! I meet up with the Goddess know simply as Ms. Pam or Patt...can't remember.......ohhhhh what a woman though..... Her voice could melt butter....so calm, soothing and reassuring.... I was still hella tense!!!!!!, but she made me feel like I was lying in bed at home. I ABSOLUTELY HATE POKING AND PRODDING in my mouth,....BUT,....Ms. Pam and Dr. Patel did it with such ease and reassurance. Overall I've got to have about 3-4 visits to clean and fix and repair everything that is wrong with my mouth, (shame on me....I'm completely embarrassed and Totally ashamed)...but I'll keep you all updated! So far..a 5!!!

I have been coming here for years, and I have not had any problems until recently. I think the…read morepractice has gotten so big, that the staff members just don't care. My most recent visit was a horrible experience for me. When checking in, I had to update my history. One question on there asked me to select issues or concerns I had more questions about, so I did. However, that was never addressed during my visit. The hygienist was initially nice, but I don't think she showed much compassion or concern. When taking my Xrays, she kept shoving the piece so far back in my throat that it was causing me to gag. I kept having to adjust it, which I could tell was irritating her. I then told her she's pushing it way too far back, and I can't help that I have gag reflexes. Then when she went to clean my teeth, she let the suction rest on my tongue, and when I tried to hold it, she said "no just let it rest there." So she starts cleaning my teeth, and water was splashing everywhere. After the water started splashing in my nose, I had had enough. I informed her that no other dental hygienist at that practice ever had water splashing on me like that. In the middle of her cleaning, the doctor walks in. He's pleasant as always, but he walks in asking her what type of chair/stool she likes better. Had a whole conversation which I feel like was not important to discuss in front of the patient. I also hate the fact that he came in the middle of cleaning instead of once it was over like he normally does. I want to ensure the hygienist did a good job. At any rate, the hygienist (Cara? Sarah?) continued cleaning and she actually scraped my gum a few times while removing plaque from my teeth. I squirmed in the chair so she could tell it hurt, but she didn't do anything about it. Lastly, she says "it looks like your fluoride is covered today." So she finished up and walked me to the front and said I was good to go. I went to the restroom, and when I got back, the receptionist said "I know she said you're good to go, but you actually owe for the fluoride. It looks like you had an $18 credit on your account but you still owe $17." I explained several times that the hygienist said it was covered, and she said "I know but she was looking at it wrong." Well that's NOT my problem. I told her that I hear what she's saying, but fluoride is optional. So I wouldn't have even gotten it. She finally said she would just "scrap the fee." I then walked out. Also, why did I even have a credit on my account? So they are overcharging people, but they never even notified me that I was being over charged. I still do not know why I had a credit on my account. So customers BEWARE! Overall horrible experience.

Always the best experience when I have an appointment at Dentistry at East Piedmont. This office is…read morefilled with nothing but the KINDEST professionals I have ever had the pleasure of dealing with at every appointment. They truly are the best dental office in the state of Georgia, if not the entire country, and I am not joking around!

After a traumatic dental experience more than 60 years ago in a developing country I have crippling…read morefear of seeing a dentist. My dental health has only been addressed when ignoring it further was impossible. I am a new patient of Dr. Danielle Bauman at Dentistry at East Piedmont and let me just say that I LOVE her. She and the staff go beyond professional excellence. They are patient, kind, and reassuring. I would give 10 stars if I could.