I went to Doctor's Care on 3/7/2026 regarding a potential bladder infection. There was no one in…read morethe waiting room, so I was called back in a very timely manner. The nurse weighed me on their scale and it was incorrect (10 pounds lighter than I actually was), so I think its time to replace their scale. When I got in my room, they took my blood pressure and the machine squeezed my arm so much that my hand went numb and my arm started aching. I am pretty sure it is time for a new blook pressure machine too. While I waited, I noticed the floor in the room. It was filthy and looked like it hadnt been mopped/cleaned in a long time. That was my biggest turn-off. I went to the bathroom to take a sample and the floor in the bathroom was even worse. I can't believe the floors were that dirty in a health care facility. They looked like a floor in a run-down gas station. Aside from the equipment situation and the filthy floor, the staff was exceptionally friendly and took the time to listen to me. In fact, it was the friendliest they have ever been since I've been coming there over the years. I have always gone to Doctor's Care when I needed urgent care. I never noticed the cleanliness till this visit. Please clean the floors.

I don't know that I would recommend this urgent care to anyone as it was probably the longest it's…read moreever taken anywhere to get checked in and seen, even though there was no wait as I was there. Once I saw the doctor, he seemed nice and helpful and it didn't take long once I was called back. Overall, the doctor seemed skilled and that part was fine but the experience with the receptionists and extremely long wait made it not the most pleasant.

The wait was long but its not a big deal. The staff was super kind and helpful. The receptionist…read morewas very nice. The nurse was amazing. She was relatable and friendly. The doctor ran tests and asked questions. Im happy with the experience. Plus, they were open on a Sunday.

The staff that took care of me: Chrystal and Dr Granger were so friendly and helpful. American…read morefamily care had become my go to place for urgent care!

Beware of this place they will overcharge you for their services and they will wrongfully diagnose…read moreyou! Your penalized for having health coverage and charged about $100 more than someone without insurance. They billed my insurance company $639.16 for a UTI test.! I could have walked in without insurance and got this test with the lab results for around $180. My penalty for having health coverage is a $270 charge!! Unacceptable and unethical!

We brought our daughter here for treatment because Dawn, NP has been great to us with acute…read moreillnesses in the past. Unfortunately, we saw Chelsy McCarroll instead. Chelsy got very visibly upset when my husband asked about possibly getting my daughter steroids and antibiotics for possible pneumonia. When I attempted to express my concerns about our daughter's symptoms along with the potential need for antibiotics Chelsy began yelling at me and saying some rather unprofessional things to include "I am the nurse practitioner and I have more education" and "I'm done treating you". All solely because she lacked the clinical competence and confidence in her own knowledge to have a calm discussion about her findings and reasoning with me when I calmly asked a simple question. I can honestly say my family has never dealt with such an unprofessional provider in our lives. She refused adequate treatment, barely even listened to my daughter's lungs, and became so upset and defensive at one simple question that only required clarification to given, that she didn't do her job effectively. This required us to go to another urgent care in town, pay a second copay, and all just to have the MD say what we already knew - that our daughter needed to be treated for pneumonia. Whoever's the overseeing physician is - they need to get rid of this NP or at the very least provide her with more education so she can feel comfortable enough in her own skills to be able to calmly and concisely defend her medical decisions as any actual provider would. Don't recommend unless they can get someone with experience in Chelsy's place.

We were treated so bad today by the lady in the front the first face you see when coming here her…read morename is Danise. Very rude and dismissive so she could continue to get back on her phone. The kind of lack of humanity and feeling like a inconvenience to this facility I WILL BE attempting to get ahold of the higher ups because this is not ok. I will be ok it hurts my heart to see people be treated like she did today for no reason.. I hope you all do better Tennova Sango Specially Ms Danise.

My daughter fell off her horse and he accidentally stepped on her stomach. We rushed her to Tennova…read moreER and we were seen almost immediately. The staff and doctor were caring, and quick. They came up with a game plan and executed it as quickly as possible. I couldn't have asked for a better level of care! Thank you to everyone who helped her!

I absolutely love my Nurse Practitioner Kaylor. It is soooo hard to find a medical professional…read morethat actually listens to you. She is kind and respectful and actually listens to what you are saying. I wouldn't go anywhere else.

Didn't start my first day well. Had problems with my navigator, yet they had a grace time period…read more The lady on the phone was nice. Checking in electronically was awkward. I was given a tablet after my phone check in had complications. Front desk was so so yet personable. The staff was nice. The bathrooms were clean. My visit to the doctor was good. I was happy to get assistance immediately for my problems with a misaligned hip and other things I have left untreated for many years.

I was recently a patient in Signature HealthCARE for physical rehabilitation. At first, I was…read morepretty impressed with the care I received there, but something happened over the course of time to cause that care to deteriorate. There were definitely some bright spots, but unfortunately the bad experiences color my perspective. There are some great people working there. The care I received from the occupational therapists and the physical therapists was top-notch. I can't say enough nice things about them. Most of the nurses and nursing techs were awesome, but there was no continuity with them. Apparently the hiring shortage has caused the facility to draw on an agency to fill in. Those agency personnel cost the facility three times what Signature pays their regular staff, and the agency folks don't seem to be nearly as well trained nor caring as the regular staff. The cleaning crew are terrific people, personable and friendly as well as thorough in keeping the rooms and adjoining bathrooms clean. I had some really interesting conversations with them while they were doing their work. The kitchen put out some very good meals. To be honest, there were a few hiccups where the food was concerned, but the head of the kitchen visited me on a couple of occasions to ask about my food preferences and what suggestions I might have. She went out of her way to pick up some condiments that aren't generally on the food trays, ie. crushed pepper flakes and hot sauce. A couple of items that I really need to mention. The facility physician was practically non-existent during my stay there. He didn't lay eyes on me the entire time I was there. He made all his medical decisions based on the nursing notes; many of the nurses didn't chart things correctly or at all, so it was a hassle getting some of the meds that I needed dispensed properly. For instance, I'm on a daily psyllium supplement and it was regularly missed. I developed an infection and the wound care nurse never bothered to show up at all. That care was left to the floor nurses, and even they needed me to remind them that I had a bandage that needed changed. My biggest complaint was not getting a shower when I was scheduled. There were days when the techs were working short-staffed and just couldn't get around to make sure I received a shower. Some days I was promised, "We'll get you tomorrow," and sure enough, tomorrow came and went with no shower. This happened on multiple occasions. I witnessed agency staff arguing with patients with dementia, treating them more like objects rather than people. I heard them yelling at other patients; granted some of the dementia patients are abusive to the staff, but must be given some slack due to their mental condition. However, a patient getting rude with a staff member is to be expected sometimes, but having the staff yell back at the patient is uncalled for and very unprofessional. I can't say that there was any physical abuse of patients, but I did hear some very unprofessional verbal exchanges going on. I've tried to be honest and fair in this review of Signature HealthCARE of Clarksville. I'm aware of what the pandemic has done to cause staffing shortages. But Signature needs to be aware that word gets around about how little the staff makes, yet they'll spend twice to three times as much for temporary help. If the regular staff were paid what the agency personnel were paid, perhaps Signature's employee absentee rate would go down. Folks would be much happier coming to work, than complaining within earshot of patients (and sometimes complaining to patients themselves) that their payrate is low, yet the agency rated personnel get so much more for doing so much less. I wish I could name all the wonderful staff who went out of their way to make my stay there comfortable and easy, but they know who they are. I would brag on them and praise them for the quality care they were giving me amidst the mediocre care I received from some of their co-workers. So overall, there is much good I can say about Signature, but there are a LOT of things that need improvement.

worst facility ever experienced. The manager does not respond to…read morerepeated requests for weeks to even return the first phone call. Best communication occurs through corporate office which repeatedly tells me that they apologize and don't understand Clarksville facility's business practices.

I had a 10am appointment this morning. This appointment was made many months ago and confirmed…read moremultiple times along with updating my insurance. At 8am this morning, I received a call to tell me that I can't be seen today with the nurse practitioner, I will need to see my primary first. Why did they make the appointment with the nurse practitioner many months ago if I needed to see my primary first? UPDATE: I was told that the nurse practitioner and the primary doctor aren't on the same "team". So that is an excuse have have me lose a day's pay? Very disappointed and upset (mentally & physically). I will spend my day off finding another medical practice.

Years ago this was a great practice and place for care. In the last 5 years or so it's gone down…read morehill drastically. Clarksville's grown and they've figured out they can screw over long time patients, because there's enough coming in to replace them. Well my family of four will no longer be using their services. I have great insurance, and I'm not an idiot. Which means I can tell when you're charging me $185 for a flu and covid test you're no longer caregivers, you're predators who take advantage of parents with sick children. It's disgusting and will be made public on every platform I can find.

The doctors and staff at Premiere truly care about their patients. Every concern is taken seriously…read moreand they make sure to be very informative on all of the topics discussed. This is one of the best medical offices in the area from my experience. I would highly recommend them for any health related needs.

I moved to Clarksville in February of 2024. I went to Premier as it was close to work and one other…read moreperson said he used them. It's been over a year and I'll never go back there. The office charges are ridiculous, doctors are over booked and over worked (it took 4 months to get an appointment with my designated primary care provider). In the mean time I was shuffled around to multiple PA's and other MD's, none of who had any idea of what could possibly be affecting my sinuses and vision. I won't even go into the billing BS. My case is with the state of Tennessee now. I can't even recommend a decent replacement outside of driving an hour to and from Nashville.