I took my car in for repair Im new to rc and stuff I purchased a few items to be replaced on my rc I paid for the day of I came back 5 days later to pick up my rc they didn't put all my screws I paid for my steering was not working and when I told the guy like hey my steering's not working he tried to blame it on me and said it was probably like that when I brung it in and I'm like no sir it was turning and operating just fine and also I got doubles charged for the parts I already paid for the mechanic is so unprofessional chewing on his chewing tobacco and spitting it out in front of customers like come and he's so rude and don't seem like he wants to help I will not be coming back here because 2 mistakes in 10 minutes like I live like 45 min from the store It was the worst experience ever !! This the second time I went the first time I brought my car in they didn't acknowledge me or nothing just standing there looking at us . I did not like the customer service at all. read more

Love this place. Always well stocked and prices are average. Large selection of RC's and other hobby items. Huge slot car tracks that are built well and entertaining. Friendly staff willing to help and take the time to help you out individually unlike some other hobby stores I know that try to rush people. The new location is great and better laid out than the previous location. It's hobby stores like Fast Track Hobbies that I'll support over buying online. read more

Hmmm...That's funny. I've been in that "Other" shop just a couple weeks ago, and was completely ignored. Walked around for 30 minutes, and not one "Can I help you?" from the employees. And, considering what a small shop it is, I can't believe that they didn't see me. Why would the management move the shop to Rocklin from Citrus Heights? Perhaps they realize Rocklin is a better community to do business in than Citrus Heights? Perhaps it's closer to the owners home? Perhaps their customers have told them that they weren't satisfied with the existing "Large Chain" shop that was there... Who knows, and really, who cares? Bottom line is, Fast Track Hobbies has the largest inventory of R/C kits, accessories and parts, bar none, anywhere in the area. If they don't have the part you need, they'll get it. They are also staffed by some of the most knowledgable staff around when it comes to R/C products. Need your nitro motor tuned correctly? This is the place to take it. Period... They are not just an R/C hobby shop, they are a full hobby/toy shop, carrying R/C stuff, plastic models, rocket kits, puzzles, games, etc. They also have the only large scale slot car facility around. Multiple tracks, weekly racing, and birthday parties specials. No one else within 100 miles has anything even close. Let's face it... Not everyone is happy with every place they go. Some are bitter, no matter what you do. If you look at the other reviews elsewhere on the net, you'll see that Fast Track is consistantly rated excellent. The owner is commited to customer satisfaction and bends over backwards to make his customers happy. I would, and have, without hesitation, recommend people to this shop, and I've shopped at them all over the last 7 years. read more

Great mechanics that have saved me much stress and have really helped my kit build. Huge shop with loads of parts toys and gear.

Went to this store for the first time today with my 5 year old son. Employees ignored us when we walked in... we looked at the tracks... again ignored. Tried to get their attention to ask a quick question... ignored us again. Horrible customer service. If you look at people's reviews of one star it is contains similar experiences that we had today. As we were about to leave... I thought I would give them one more chance to acknowledge us. We made eye contact and .... nothing. This place is horrible-- FYI there is a really neat hobby shop on the other side of the street near the movie theatre. We enjoyed shopping for models and happily spent our time and money there. read more

I love this place! It's what a hobby shop should be. The guys are very helpful and you can hangout and pick their brains for hours. IT'S A HOBBY SHOP PEOPLE! Something to do to have fun and enjoy your free time. They have a huge selection of parts and RC cars, trucks, boats, planes and slots cars and HUGE tracks. They also have toys, model building supplies and games. The list goes on and on. After reading other reviews I think some of the reviewers are a tad harsh. Its not a chain store and they dont have 20 employees, of course you may have to wait to be helped. And to respond to another review, What is wrong with a trusted regular helping you out if they are busy? Would you rather wait or be helped. But we all know you'd complain either way as you already have I recommend them to anyone I meet that is looking for something fun to do! read more

the management here needs a serious attitude adjustment as they are not friendly or very talkative. here's a hint guys; your in toy sales, you need to make the customer feel comfortable and welcome or else they will walk out the door and go to that other hobby shop that's less than 4 miles away and way more friendly. why the owner chose to open a store within 4 miles of one of the biggest hobby shop chains I have no idea. i think this place will move AGAIN in less than 1 year, and who knows where they will pop up,.. if at all. I will only shop here if I absolutely have to. read more

ive been going to this hobby shop for about 6-7 years. Ive been into rc hobbies my entire life and consider myself to be somewhat of an authority. Ive never had a bad experience at the store ....ever. the owner himself has serviced my products as well as his technitians... Top level work. No hard sales. and when a friend goes to their business they are always treated like family. no five star rating here I give them a 10 star rating read more

We came in looking for a remote control helicopter and left with an horrible taste in our mouths for the complete lack of common decency. So let's start by the fact that not one single employee greeted or spoke to us the entire time that we were in the store...approx. 10mins. Completely ignored my boyfriend and I although there were at least 7 ppl near the front of the store conversing including employees and some near the racetrack. Not only did we have money in our pockets to spend but we both are customer service managers and the level of disregard and disrespect that we just experienced was an all time low. Not sure if it was a racial thing or what...but definitely would not be returning and will be sharing my experience with others. There is not enough thumbs to express the disdain we have for fasttrack hobbies. We will take our money elsewhere. read more

These guys are jerks and act is if they are doing you a favor to fix your RC. If you dont look like a metal militia guy with a $1k RC car they talk to you like your stupid. Just go to Hobby Town about 2 miles from this store and you will get better service. read more

Very nice people, and very helpful, they have some of the most friendly employees in town. They are always wanting to point you in the right direction for slot cars or r/c. I appreciate everything they do for me. I LOVE FAST TRACK HOBBIES read more

Disclaimer: I haven't actually purchased anything here, yet. But I walked into this store and just about drooled on myself! The space is huge, mostly filled with a couple of giant race tracks, and a ton of the stuff that makes me feel like a 12-year old again. Great stuff and only interacted with an employee for a moment who offered his help, but I can't speak to the "bad customer service" reviews. read more

I bought a Groupon for this place and MAKE SURE YOU READ THE FINE PRINT! I bought six 30 min.slot car race sessions. So I brought 6 boy's thinking I could use the Groupon, but it was for a PUNCHCARD! At least the guy was nice enough to let me use 2 of them. read more

I'm never going there again. Owner and workers were rude and service sucked so badly. Worker that was helping me out just decided to up and leave to go get owner some food. Owner didn't even try to help me out but decided to help out people who walked in and wanted to play with their slot cars. Really? Ive only been standing there for 10 min! Another person there saw that I was standing there forever since the worker decided to abandon me and helped me out. It turns out he was a customer who shops there a lot that decided to help me. Seriously a customer helping out another customer? Thats sad! I given them plenty of chances and have bought a lot of things from them and put up with the crappy service but this time was the last. I'll order online before I go there again. I'll go to other shop where I get killer service and better parts selection for my money. read more

Terrible customer service, they treat women like they don't exist. It took my husband to finally get their attention and let us pay them so our kids could race slot cars read more

Rocklin's Fast Track Hobbies is a full service hobby shop that has several unique and interesting areas of expertise, above and beyond it's impressive inventories of stationary and Radio Controlled (RC) models, toys and craft supplies. A large section of the store houses numerous large slot car tracks, including a slot car drag strip, with slot cars and controllers available for rental at a reasonable fee, and, they also have a party room to accommodate birthday parties! A second area of expertise is their inventory of parts and knowledgeable staff in the area of RC modeling in general (cars, boats, drones, and airplanes) but especially in the area of RC cars and "Crawlers". I am a retiree who has been a customer of this establishment for over three years, and have benefited greatly from their knowledge, expertise advice and reasonable pricing. I feel it is important to support your local hobby shop by buying locally, even though you might save a few penny's on the dollar by purchasing hobby items on line. I strongly recommend that you visit Fast Track Hobbies if you have not already done so, particularly now, after shut down of Toys R Us! Tom Garing Rocklin, CA read more

I am new to nitro cars and needed some help understanding them. I went to fast track hobbies for help and the men behind the R/C repair desk were anything but. Both times, I was treated very rudely. My questions were not answered, I was spoken to like I was a bother, and they made me feel like I was a disturbance. I'm very disappointed in their customer service at the R/C repair desk. Half the employees were sitting around doing nothing but when you ask for help they act like they have no time to help you. Hobby stores are supposed to be places where you can go try out and or get assistance with a new hobby. This shouldn't be a place where you walk out more confused then when you went in. I'm so upset that I drove all the way there to leave more upset then when I went in. I'm very surprised this place is still in business. read more

Had a horrible experience with one of the staff members. I was ready to purchase an item and this paticular staff member completely ignored me to help someone else. I was still interested in the item, but when he repeated the same thing on two other seperate occasions, I just walked out the door. Spoke to the owner and he completely treated it like it was no big deal. My advice to you guys, take care of the customer in front of you FIRST! If there's other customers present let them know that you'll be with them shortly. If they can't wait, it's not worth having them as customers. These are proper business ethics. Take it from someone who's a small business owner. read more

If there could be more stars I would give it to them. When I go in there it is usually to get my yeti rc car fixed. No matter what I always get treated the same whenever I'm with my mom and dad or I am by my self. Whenever something is complicated they break it down to tell me what is happening. I have bought many things from here before and would never go any were else. This store has a grea team of staff that makes you feel comfortable and feel happy you went there. I highly recommend this place and would give them more than 5 stars. Thank you fast track hobbies for all that you have helped me with. read more

Went in with my son. Had to get key because bathroom was locked. So I asked why bathroom was locked and I was told something about people stealing. That's not really my problem. So I'm walking back and forth wasting my rented time because their worried about people stealing stuff ( in Rocklin?) Then my son who is 5 put his hand on the glass counter and the guy said something about breaking the glass. No thanks ,I'll be going to chucky cheese next time. Very unprofessional . read more

I love this place! A good group of guys and girls who help me with all my crazy needs. Tons of fun. Everytime I walk in I'm like yeeeesssssssss read more

The reviews are pretty accurate. Sometimes good sometimes bad and sometimes indifferent. Any place that has 2 operating slotcar tracks is a huge plus but the availability of higher end slot car products and racing is lacking there. read more

If I could give zero stars I would. Ive been to this place at least 5 times and every time I've come in, the staff has been super unhelpful. Not once was I ever greeted or asked if I needed assistance, and it's practically impossible to flag someone down if you need something. The last time I was there, it was a little busier than usual but not ridiculously busy. And the staff just seemed to try to keep busy to keep from helping anyone. Finally, when someone did get around to assisting me, they were easily sidetracked and went to help someone else seemingly forgetting I was even there. I won't be back and I'll advise you not to try it either. read more

I made the last trip to this shop to day. A bought two and half three weeks ago I went in there to get a part only to be sold the wrong part. It was a special made part that needed a corresponding special part, I dint know this nether did the guy that sold it to me. When I drove all the way back out there, the manager was like "I guess I can refund you since it was are mistake" because I had opened the item and test fit it. I ended up having them order me the part I originally came to get, they said it would be there in a few days and it was from a local suppler. I went back two days after they said it would be in. I showed the guy my stub and ask for my part, he then let out a big shy and ran to the back. He came back and said the suppler was out of stock and had to make more and i would get a call when the part came in....(I think it came in only to be sold right away) A week later I get a call "The suppler is out of the black one do you want the silver ones?" I Reluctantly gone to this place since the last two locations, the snide employes that talk under there breath / lye straight to your face and the blow hard full of them self's management I will Never go back hear. read more

I love these guys. After horrendous after sale service at the mall for helicopters I bought , I chose Fast Track to buy better birds.In addition to better equipment that I can actually get parts for, I also got helpfull, knowledgeable folks who are more than happy to help this Novice flyer fix his stuff and show me how to fly. Yeah , I'm a Fan ! Matt M. read more

My son had his 3rd birthday party here last year and it was a blast. The guys were very helpful and friendly.

Great hobby store!! The owner is always there and takes great care if his customers! The slot car tracks are unreal and very fun!! Best hobby store in the Sacramento area! read more

I bought my Axial truck here and have been surprised with the level of great service the techs provide. They really know their stuff and are eager to help out and fix any problems. I would highly recommend. read more

I bought a remote control helicopter at Fast Track today and was very impressed by the excellent service and how knowledgeable the staff was when helping me make a selection. They were very patient about telling me how to best use the remote including how to get the most out of battery life, etc. A huge selection including spare parts. They made no attempt to oversell me even though I am new to this hobby. In fact, they sold me the least expensive model even though I would have paid more without their expert advice. I am very impressed with this store and recommend them highly. read more

Tons of parts! The guys were vary helpful with answering all my dumb questions. And even with all the basic questions and anything else I needed. read more

Terrible customer service, and blatant lies. I went in with my own slot cars and controller and wanted to rent track time. Without asking for an opinion or evaluation of my equipment, I was told my controller wasn't compatible with their track because of it's ohm rating. To be sure though, I was directed to Dwight, their "slot car expert" who looked over my $150 Professor Motors controller and said he couldn't determine its ohm rating, but that it was broken and needed work. I told Dwight it was a new controller, to which he responded, "well that doesn't mean anything they all need adjustments, but if you really want to use it, I will give you 15 minutes of free track time to check it out." He then added, "I suggest you sniff the controller regularly and feel the temperature, and if it starts to heat up, discontinue using it." Unlike Dwight, I am not an idiot, I know the ohm rating of a controller is related to the car, not the track! I also know non-resistor electronic controllers do not have ohm ratings! After being subjected to 15 minutes of lies and being talked down to, I enjoyed 15 minutes of racing. I then requested to pay for an additional 30 minutes, and rent one of their slot cars. It took awhile for the employee to understand I wanted to pay for it all at once rather than have to keep coming back to pay for each 15 minute session separately. Although the employee finally "got it", he didn't know how to ring it up, so he asked Dwight. Dwight told the employee to create a customer account for me and then create something called a "hold ticket", which basically allowed me to pay for my tab at the end of my sessions. After my sessions were done, I tried to pay my tab. The employee who was trying to ring me up didn't know what I meant by a "hold ticket", so I had to wait for Dwight to finish with the customer he was helping. Dwight expressed annoyance towards his employee, and ignored me, helping two other customers before he finally got to me. 20 minutes later Dwight finally got to me, I told him, "I owe you a total of $18, I want to pay you". Dwight was dumb founded, didn't remember helping me earlier, and said "what do you mean by 'hold ticket?" I replied, "I don't know, that is what you called it earlier, you told your employee he needed to create a 'hold ticket". He replied, "Oh, okay." Dwight then gave the employee some instruction on how to process the transaction, and then walked to the back of the shop where he stood by himself. I waited 15 minutes as the employee struggled to figure out how to process the hold ticket per the brief instructions from Dwight. In his struggle to process the transaction, the employee accidentally charged my credit card $45. The employee called Dwight back over to void the transaction. I then waited, no exaggeration, another 15 minutes for Dwight to lecture the employee about the error and to void the transaction. The way Dwight treats his customers and his employees is absolutely ridiculous! read more

Great place to take the kids and have fun. Have several tracks to choose from and the staff as been extremely helpful when we have had issues with our equipment. They have a huge selection of RC toys as well as slot car and tons of other hobbie goods. Bought both kids RC cars there and have had no problems. read more

I was unaware of their return policy which includes only store credit or exchanges. I found out when I tried to return a transmitter that I changed my mind on and wanted to get an 8 channel instead of a 6 channel. Instead of helping me find an 8 channel, they told me I could just sell it on craigslist. My bad for not reading the fine print and expecting a semi-normal return policy. They lost my business. I have a DX6i for sale now. read more

If you have a technical question on anything car, truck, nitro, brushed, brushless go to mark ( guy with glasses). He comes off pretty gruff and short with customers but he knows his stuff. And he is actually real nice. He will spend time explaining what he's doing to your car and will answer any question with ease!! All the staff is nice and they have a huge clean facility. Their slot car track is great. I've been to other tracks and they all suck compared to this one. These guys actually spend time with you on the track where other facilities just set you up and leave. Thèy can turn down the speed for young kids so the car does not come off the track and make the cars super fast for adults. I just wish they sold more nitro cars, trucks including Losi and other high quality brands. Mark use to race for Losi and can tune your nitro quickly for a real fair price. My ofna hyper 7 car was so out of wack and mark got it running like new in 10 mins in the parking lot. Also took the whole thing apart near the engine just to replace 1 bearing. I was expecting to pay a ton but was very surprised of the low cost. I highly recommend this shop compared to others in the area!!! Another thing-reading some of these reviews are rediculous. Whatever car you have or whatever you wear they will help you out. I wasn't dressed up in " metal melisha" clothes, I was wearing a polo and khakis with a comb over hair cut lookin like a white Carlton from fresh prince asking mark to help me out with my 2000 truggy ( old skool beat up rc car) and he steered me the right way with minimal cost! The car beats a ton of my friends electric cars now! read more

I would not go back....they have extremely poor customer service and act like customers who are not buddies are a nuisance. And, hold on to your cash!!! read more

My Son's 5th birthday was celebrated at Fast Track Hobbies and it was perfect. The party room is great, with everything you need to host the event successfully. The staff was courteous and had a designated hostess to help keep the event running smoothly. There was a very relaxed atmosphere and the kids and adults had a great time racing the cars. Thirty minutes race time was just perfect! Thanks Fast Track for a fun-filled memorable event for all! read more

Whatever you do, do not schedule a birthday party with Fast Track Hobbies, if something happens and you have to cancel, they do not refund your money. read more

I went to Fast track today to purchase some modelling supplies. I am partially disabled and my mobility is poor. I entered the store and stopped at the front register to catch my breath. The clerks were busy with what I assume to be other customers. I waited for a few minutes and was approached by a store associate. I was clearly having difficulty because of my heart condition and I told the associate that I wanted to purchase some model paint which I could see was at the opposite side of the store. Rather than ask me any questions about what I was looking for (green zinc chromate acrylic ) he pointed across the store and directed me to go to the area where the paint was located. I walked there and was confronted by a barrier and a sign which indicated to me that I was not allowed behind the counter without store personnel. I assumed that the sign and barrier was there for a reason so I stood by and looked back towards the sales staff and waited. The staff was obviously engaged with "friends" or other familiar customers and I was ignored. Finally another associate saw me and rather that ask me if I needed assistance I was told to "help myself". As I was looking for a particular product and the selections were not well organized I did not find what I was looking for and settled on some products that I hoped would suffice. Needless to say when the clerk at the register arrived to take my payment for the products selected I was less than cordial. Apparently this business has all the customers they require and don't need my patronage. I will not return again and do not recommend the store to anyone looking to buy supplies or consult with a helpful or knowledgeable staff. read more