Francis was very responsive and helpful when I called as a first time customer with a washing machine leak. He managed to squeeze me in same day even though that meant him coming late on a Friday evening. He was clearly very knowledgeable. He ran a few tests and was able to easily diagnose the problem and explain how to avoid it in the future. He was also friendly and a pleasure to work with. I'll definitely call in the future if I have other appliance repair needs. read more

Francis is the best. Speedy service and gets it done right. When we bought a new dishwasher, we had it delivered. The department store sent over someone to install the dishwasher. The installer said that I needed to call someone to remove the kitchen tile to have it installed. I called Francis and he installed it without ripping up my kitchen floor. read more

Wei is a master at her craft. She takes her time and I leave there way less bruised because of that. She and her staff have great bedside manner. I recently had a treatment done there and as always I am realistically satisfied. She doesn't upsell if it's not a good fit, and she works to find alternatives and discuss the pros and cons of each. read more

Never received a calle back with an appointment as I was promised verbally. I was told it was a very busy time so I waited a few days more and then I called someone else who took care of fixing my Thermador, dual fuel stove 25 years old. I gave 4 stars because I believe this vendor was overwhelmed at the time I needed service. read more

Have been using the services of Fastech for a few years now. Knowledgeable, fair, and honest. Helps to find the most sensible solution factoring for cost, time, and quality. read more

Francis was the ultimate professional. His thoroughness, knowledge, kindness and drive to get the job done were so much appreciated. I could not recommend him more and will definitely utilize him in the future. Do not hesitate to use him for your home needs! read more

Just wanted to update my review after a few years and another great experience with Francis. Francis is still amazing. Francis still provides courteous service. Francis still gets the job done. After an 11pm emergency text from my tenant about the fridge making weird sounds I reached out to Francis first thing in the morning. He immediately responded and said he would coordinate with my tenant for service. Two days later, the fridge is fixed and my tenant is happy and so am I!! read more

Francis is one of the most remarkable people I have ever had the pleasure of knowing. He is a consummate professional, extremely bright and creative, and always eager to please. We have had him do major jobs for us, minor jobs for us, and everything in between. If your job involves HVAC or ducting in any way, you literally could not find anyone better to hire! He is truly an artist in duct work. And so nice! read more

Same day service. Really appreciated his communication and fair price. Excellent work. Highly recommend.

What's up with Fastech? I called two days ago for a servicing on my AC and got a message they were all booked up. I left two voicemails with no return calls. I guess you don't need any more business. Disappointing since the company did a great job a year ago. Onto the next competitor. read more

Without question, I could reiterate all the accolades Francis of Fastech 2000 has received through the years: his incredible talents, kindness, responsiveness, professionalism, etc. All of that is true. Our situation was different. We had recently moved into an older house & found ourselves faced with a very unusual & challenging problem with a convoluted space housing a decayed washer/dryer, to say nothing of the associated, basically non-existent duct work. Francis agreed to take-on the project. Little did any of us know that new, complicated issues awaited us at every turn. I can't imagine anyone else could have untangled the intricate puzzle which included installation of very creative duct work. Francis was able to figure out how to remove the old washer dryer trapped in a non-forgiving closet, & installed new machines into an extremely tight space, including new duct work, safety measures, & recommendations for additional electrical outlets, in addition to other very creative & thoughtful vital improvements necessary to the success & integrity of the project. It took patience, perseverance, an advanced level of out-of-the-box thinking, extensive, solid, & varied experience & time, but Francis got it done! And .... along the way we met someone who possesses a high degree of honesty, integrity & ethics. While our situation was concerning & frustrating, we could never have reached any kind of solution without Francis of Fastech 2000. Francis is the Technician Whisperer. read more

Our first time using Fastech 2000's services: we couldn't be more pleased with Francis's repair-work and insight. Our dryer, less than a year old, was taking over an hour to dry thin, cotton fabrics. It was also displaying a code that indicated its airflow was 80% obstructed, yet the lint trap was clear and we'd recently had the HVAC service guy over to clean the vents. The whole thing was a mystery to us, and we were wondering whether we'd have to purchase another dryer. Francis discovered a blockage while examining our dryer duct. He also re-routed the hose, then tested the dryer on high heat to ensure airflow was now clear. My husband and I had a ton of questions and worries along the way, and Francis addressed them all clearly and perceptively. At the conclusion of his repair, he cleaned the work area thoroughly. The next time we cannot figure out why something doesn't work around here or how to fix it, we're calling Fastech! read more

Quality Service! My only complaint would be receiving a response. I called multiple times in July 2018 and left messages, but didn't get a response. Fastech 2000 had such good reviews, I kept calling and eventually sent an email (9/19/18), that's when I received a response on 9/25/18. After you set up a service call, you will receive a text with your name and the service you requested, it is all abbreviated, and to me it looked like an automated message, but you have to click to open the text. Once you click to expand the text message, there it will explain that you have to reply ok to confirm the service. I was unaware of this at the time, but Francis still kept my appointment and explained the confirmation process when he called to let me know he was on his way. You will also receive a text with his ETA, which is very helpful! Francis assessed and serviced my two PTAC units. He was very communicative throughout the whole process, and fully explained what the issue was, how he was going to fix it, and the lifetime of the replaced parts. I will definitely use Fastech 2000 again, and recommend their service to my neighbors. read more

Highly recommend Fastech 2000. Francis does an outstanding job. Promptly returns calls, shows up on time, and does a great job. Really the gold standard. read more

Hired Fastech 2000 to fix a loud humming from our Viking freezer. The communication with the company was great; their diagnostic quickly led to identifying the issue; the company happened to have the part in their truck; and after about 3 hours, the problem was solved. In addition, after the work was done, the area was cleaned, and the stainless steel on the freezer and the refrigerator was wiped down with a professional stainless steel wipe; both units were left looking great. Very much above and beyond, and extremely trustworthy. They can handle not only appliance repairs but also HVAC repairs and maintenance. I would hire the company again without hesitation. read more

I had called four different companies to get my broken dishwasher and leaking freezer fixed, but Fastech 2000 was the only company to call me back. He came out the next day and fixed everything in a short amount of time. I was very happy with the service and professionalism. Would definitely recommend. read more

This company is professional, reliable, and does great work. Francis responded to our call within an hour and arrived at our house shortly thereafter. Our washing machine had stopped working mid cycle. He quickly diagnosed the problem but had to come back when he realized that he didn't have the part he needed. He was back within the hour and made the fix.. Again, I strongly recommend this company. read more

10/10 recommended, Francis was super helpful when my over the range microwave handle broke he was honest about weather repairing or buying a new unit. He was accommodating in getting the exact unit I wanted and did a clean job installing it. He was the only person willing to help me & his pricing for everything was very fair. Definitely keeping Fastech in my contacts for any future projects. read more

Francis from Fasttech came to our house last November while we were having problems with our AC and heat, which our current provider could not fix. Francis was friendly, flexible, knowledgeable and quickly diagnosed the problem. After unsuccessfully trying to make it work with our current provider, and in a pinch because our AC suddenly broke and the temperatures were rising, we called Francis back. We corresponded throughout by text, which was very quick, simple, and efficient. He even sent the work order through text, which made the review and approval process extremely quick and easy to navigate given my hectic schedule. For the appointment, he came on an emergency basis and stayed overtime, while not charging us extra rates. He honored our payment of the service charge in November (months later). He came as early as possible and worked overtime trying to solve the problem, despite a difficult workspace and 90 degree temperature. He asked several sets of questions and took ownership of the situation. He also documented the whole process (from our initial text to schedule the appointment) very well and comprehensively checked all our systems (from outside and basement) and re-checked them after the job. He explained the issue thoroughly and clearly. And he got the job done. Francis is a consummate professional, extremely hard working, gets the job done well and quickly, and is reasonable and flexible with pricing. We have started to build a trusted relationship with him and will be going to him for all our AC and heat needs going forward. We cannot recommend Francis and Fasttech strongly enough. read more

Francis was prompt in providing our initial consultation to service our refrigerator. He effectively kept me updated on delays on delivery of the part needed due to covid-related factory delays, but got out unit serviced and running as soon as it was delivered. Although completing the task took a bit longer on our unit, he did not seem frustrated nor impatient, rather even followed up with us the following day to ensure the unit was efficiently running. I would certainly reach out to them again for any services in the future read more

Came out immediately and took the time to get the freezer defrosted, sealed up, and the drawer working properly. Not having a lake in front of our fridge every couple days was worth every penny. A little pricey, but you get what you pay for. read more

A few months ago, I spotted a leak under the sink. I thought it was the dishwasher. After speaking to Francis, he said that when he installed the dishwasher he checked all the hoses and connections and said it had to be the plumbing. The super discovered that the leak came from one of the pipes that was not connected to the dishwasher. Guess who was right and $aved me a service call? Francis. read more

Extremely pleased with the level of professionalism, quality repair and explanation of unit malfunction received by Francis. He arrived within time specified, clearly explained why our AC unit was not working, provided a quote for repair prior to beginning the work, and even wore booties in the house so as not to bring in dirt/debris. Rating 4 stars instead of 5 due to difficulty in scheduling an appointment. Called a half dozen times over two days; call went into a full mailbox. Once I did reach him an appointment was scheduled for the next day. I'm glad I was persistent - excellent service at a fair price. read more

We recently purchased a house, and Francis came to troubleshoot some issues we discovered regarding our appliances/HVAC. While Francis was certainly knowledgeable and friendly, we were disappointed that we have received no follow up from him. He supposedly ordered a part we needed for our refrigerator, but it has been three weeks and we haven't heard anything back from him regarding the arrival of the needed part, or when it will be installed. read more

I do not have my own yelp account, so my daughter kindly allowed me to write this review for Fastech 2000 on hers . Francis assisted me in troubleshooting what exactly was wrong with my air conditioner on one of the hottest days of summer. He was patient with me over the phone and took his time explaining what needed to be done, despite his hectic schedule. He is a true example of what it means to be a professional, and I am thankful for his expertise! Keep up the great work! - Geoff, Bronx read more

I called Francis to repair my refrigerator that had been making noises and getting progressively worse. Francis was able to diagnose the problem from cell phone videos of the sounds it was making, and he came the next day to repair it. He was flexible with my difficult work schedule, and everything was fixed quickly. He was extremely knowledgable, personable and professional. I will use him again in the future when I need repairs! I cannot recommend him enough!!! read more

I can't say enough good things about Fastech 2000 and Francis. I've had him done some work at our house in the past and will continue to do so. Had an issue with my boiler and Francis delivered results in no time. Called early in the AM without any previous appointment, he was able to fit me into his busy day. By the end of day my boiler was fixed and we had heat and hot water again. The honesty, fairness, knowledge and his professionalism is rare to find. Top notch!!! read more

Francis is a hard working, honest guy. I called him and his company, Fastech because of all the other positive reviews. I live in an apartment building in Riverdale, Bronx and my A/C Heater units were due for some maintenance. The building I live in was built in 1989 and the units I have are the originals. Francis is up front with his costs and told me that units are usually replaced every 10 years or so, but he would see what the situation would be when he comes to the appointment. When he came he was honest and told me my units needed cleaning and check. He didn't try to up sale units to me which would cost me 4,000$ each. I know he did a deep clean of my unit bc I had a maintenance check last year using a different company and they didn't do what Francis did, which was remove the units and actually looked at the system. I haven't actually used the units yet, but he also checks that before he leaves. If you need any household appliance checked or maintained I would recommend Fastech. This guy knows what he is talking about. read more

I wouldn't say I was skeptical of Fastech 2000 when I went looking for a window AC repair company. But I was ticked off at another AC repair company and doubtful I would be able to find a reputable operation. Turned out, I shouldn't have been, as Fastech 2000 proved it was worthy of all the other great reviews it has received here. The Friday of Memorial Day weekend (do these things ever happen at opportune times?), Sears's at-home service was supposed to come and evaluate my two-year-old Kenmore window AC, which had stopped pumping cool air. One hour before the technician's window closed, he called and asked for directions, which I gave him. Twenty minutes later, he called again and said he wanted to reschedule the appointment so that two technicians would be on the call, as he was supposed to be off work by the time of his second call to me, even though that was 40 minutes before my window was set to close. I was furious, given the timing and the weather forecast: three straight days of highs at or near 90 degrees. So at 5:10, I did a Yelp search for "air conditioning repair" in this area, and Fastech 2000 was among the results. I called. A guy answered. I asked if he repaired window ACs in Yonkers (not all companies repair window ACs, I learned from previous calls). "Yes, we do," the guy replied, introducing himself as Francis and asking what the problem was. I told him, and he said it sounded as if the unit needed a new supply of coolant, probably because of a slow leak. He offered to come by from 7:30 to 8 that night, after he finished his last couple of clients. I asked if he were working Saturday, and he said he was; he would be able to come by anywhere from 10 to 2. I said that would be fine. He told me to look out for a text from him that would ask me to respond with details about the AC unit. About half an hour later, the text arrived, followed by a text with his contact information, so that touching it opened a Create New Contact card on my phone with all the information filled in. Pretty slick, I thought. I responded to the text with the AC details and shortly afterward got a message thanking me and saying he would see me Saturday. 2 p.m. Saturday came and went with no word from Francis, and I thought maybe I would have to find another repair person. But at 2:40, I got a text saying he would be there around 2:50. At 2:53, he arrived. He examined the unit and predicted before he had even taken the front panel off that he would find a small chunk of ice behind the coils, indicating a coolant leak. Sure enough, there was the ball of ice. He patiently explained what the unit needed to be fixed and what it would cost, about half the price of an equivalent new unit. Francis actually advised me to buy the new unit, but when I asked how long his repair would be good for, he replied, "We guarantee it for a year," but in practice, he said, it will probably last five to 10 years. So I told him I would be ahead of the game to spend the money on the repair now and not have to worry about it for several more years rather than having to buy a new AC every two years. Plus, I was so angry with Sears for blowing me off that I didn't want to buy another unit or arrange for its so-called at-home service again. He shrugged and said that made sense to him. He said he would probably be able to get the unit back to me by late Monday, the holiday. After he left, he sent a text acknowledging receipt of my payment for the service call and stating the estimated repair time. Monday came and went without any word from Francis, but I trusted that he would contact me Tuesday. He did, around 11:30 a.m., and asked what my availability was. I told him I was around all day. He said he would be delivering the AC later Tuesday. At 6:45, he texted me to ask if I was ready for the delivery. I said I was, and he was there within 10 minutes. He brought the unit back up to my apartment and reinstalled it in the window, even replacing the caulk that had dried up along the AC's accordion wings with duct tape. He showed me step-by-step photos on his phone of what he had done with my AC, explaining what was in the photos and how each of the parts worked. He said he had also added a sealant that should prevent future leaks. He turned the unit on, and it began blowing blessedly cold air again. Two hours after he left, it is still going strong. Shortly after he left, he sent another text that thanked me for the business, acknowledged receipt of the payment of the balance due, and told me the full invoice would be e-mailed to me. So all I can do is add my stellar review to the others here and advise you that calling Francis is the way to go if you want your job done quickly and competently and at a reasonable price. read more

I highly recommend FASTECH (fitting name) - as he has delivered exceptional service not once but twice. On his first visit he was able to repair my fridge in no time and save me from replacing it altogether. My next call was for my washer/dryer unit and again he fixed it quickly and with little expense. He is not only knowledgable and efficient- but courteous and professional. This guy is a rarity ! read more

Great, honest service. I was having an issue with my dishwasher turning on and automatically in our first phone call, before he even came over, Francis was already thinking of possible reasons why it was broken. He took initiative and ordered parts while assuring me that I will only be charged for the parts that were used. After 1 hour of being at my house taking apart my dishwasher, he gave me an honest assessment that there was absolutely nothing wrong with my dishwasher, rather it was a switch underneath my sink that needed to get turned back on! Embarrassing for me, win for him. He then only charged me for coming out to the house since no other parts were used. He also gave me advice on my refrigerator freely and without expecting anything in return. He works with integrity and its rare to find people and companies that you can trust. read more

AMAZING service. I called in a panic yesterday afternoon when our washing machine suddenly started flooding the room. The technician (Francis) was in the middle of another job but offered to talk us through how to shut off the water and minimize the chaos until he could come fix it. When he did arrive, he was great: very knowledgeable, friendly, and determined to get it done, even staying until 11 pm (that includes a run to Home Depot to get some supplies). What a lifesaver. read more

We utilized Fastech 2000 to address a leak in our washing machine. The technician was prompt and quickly discovered the source of the leak. Fortunately, the leak could be addressed by replacement of a single valve, which he ordered. I would just say that he was extremely responsive, very personable, and we would definitely recommend using their services based upon this one experience. read more

Had a problem with frost build up in my freezer and decided to trust my fellow Yelpers rather than go directly to manufacturer. From start to finish, Fastech was a pleasure to deal with. Honest and straight forward with the likely problem and the cost to repair. Frost build up gone and I will definitely use Fastech for any and all appliance, heating or cooling repairs. read more

All I can say about Francis is WOW!! What a great and awesome person. Met him by chance and asked him for advice and within 5 hours he was at my home fixing my Fedders condenser. He worked for 4 hours and was a total professional. In all my dealings with certified technicians, Francis has put them all away. I highly recommend him for any repair needed. Thank you for all your help and putting pride in what you do!!! read more

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Great service. Francis was able to repair over 20 year old washing machine and was very patient friendly in doing so

Francis is excellent! Very knowledgable, courteous, neat, and organized. Doesn't cut corners and in fact goes above and beyond! Highly recommend him! read more

This is my first 5 star review. Francis provides a level of service that exceeds what you would expect from a 'big box' store. We were in constant contact between phone calls and text messages and Francis provides realistic expectations. We have no complaints and highly recommend Francis and his team. My story begins the week of Memorial Day 2016. I remotely activated the central A/C via a smartphone app around 4pm so the house would be cool when we arrive home around 6pm. The temperature in the house was 89 degrees when I turned on the air. Around 5:45pm I check the temperature again and see it is still at 89 degrees. Upon arriving home I noticed that the external unit is not running. I open the door and feel a faint air coming from a vent by the door, but the house is hot. I check the thermostat and see that it is set to cool, the fan is 'on' and the equipment inside is running. I check the circuit breaker and see that A/C Compressor breaker is popped. I reset the breaker and the outside unit comes back on. The air comes on and the house cools down. Around 11pm I notice that it's warm in the house again and the outside until is not running; this time the breaker did not pop so I turned everything off. Being a new home owner I contacted Home Depot who subcontracted me to 'Victory Bros'. The receptionist made an appointment for the following Friday and advised I would be contacted the day before for confirmation and appointment window. After reading some online review of 'Victory Bros' I noted lots of 'no-show' complaints. I called the the following day to confirm the appointment and the receptionist did not have an appointment scheduled, was complaining of non-stop ringing phones and wanted my information for another appointment the following week. I thanked her for her time and hung up. After some online research on local HVAC repair I was making phone calls, leaving messages, and getting nowhere. My wife happened across the Fastech 2000 reviews on Yelp and called for an appointment. Francis was able to fit us in the following day and asked that we provide information (make, model, etc.) on the central a/c equipment in our home via text. He was in contact via text the day of the appointment and let us know he would arrive in the afternoon. Upon arrival he spent 4 hours troubleshooting until he was able to identify a fried circuit board. He let us know that he needed a part and would be able to return the following day to complete the job. He arrived 9am the following day and had everything up and running by 11am. The best decision for appliance repair we've made and will continue to do business with them. read more

No showed our office. I called them again today, still have not received a call or any type of acknowledgement. Horrible way to do business.