Attentive and excellent customer services by all staff. Front desk greeted me as soon as I walked…read morein, and felt really cared for. The medical and customer services is outstanding.

How can a person be so bad at drawing blood??? I have the most prominent, easy veins in the world…read moreand Cheyenne must've stabbed me straight in a nerve because I had excruciating shooting pain the whole time she drew. 20 minutes later and it's still there. Upon further research she definitely caused me nerve damage that could take months to heal or even be permanent. Unless you're wanting to deal with malpractice, AVOID THIS PLACE

I've always had a lot of anxiety with needles and problems with blood draws - but this was one of…read moreTHE BEST experiences I've ever had. Staff was kind and understanding. Didn't try to rush me out, talked with me and made sure I was fully comfortable before leaving. Normally I loathe any blood draw, but after coming to Quest Diagnostics, I'm not concerned about next time at all.

Please update the appointment scheduling feature so it includes locations in Gig Harbor, WA. There…read moreare at least 3 locations still functioning here, yet to make an appointment not a single GH location shows up. I only need routine labs drawn. That's disappointing in this day and age.

I was told I would have my results by the end of the day. I showed up at 7am (first person there…read morewhen doors opened) did my testing all done by 10:15/10:30. They decided not to send my test over until 2pm even though they have couriers multiple times per day and then elected not to process my results until after 5pm when the provider went home and then won't disclose results to me over the phone. I get that the results are not important to them, but had I been informed that I could go to the location across the street and it would have been processed faster I would have went there. And there's no recourse, too bad. They can say one thing at 10am and there's no accountability and when you call it's all ::shrug:: too bad. It's not okay to treat people this way and if results need to go through a provider there should be an option as a patient to get the results sent electonically as well. They are my results and withholding them is ridiculous. And I could understand if they said we had had a lot of urgent rushes today, but that wasn't the issue everyone just blamed everyone else, the original lab should have sent it sooner or should not have told you results today... yeah okay but they did tell me today and they didn't send them sooner so what's my recourse? Terrible customer service, Fransiscan should find a better provider to contract with that has integrity, respect and empathy foe customers.

Fast and pleasant experience! Needed a same day walk in appointment for labs and found this…read morelocation right off of Hwy 16! Quick & easy trip! No wait time & the sweet lady taking my sample was so smooth it was painless! I didn't know walk in labs were a thing until my walk in and I will definitely revisit if I need to in the future!

Do not use this company. It has been over a month and my husband hasn't received his test results…read more He has called the office multiple times and had to leave a voicemail to not hear back from them.

Labs...nothing more nothing less. Shared waiting room with Woodcreek Pediatrics, take a number and…read morering the bell. No need to check in with anyone at counter as they are with the pediatricians not labs northwest.

This review is specifically only for the Multicare Northwest Laboratories inside this location of…read moreMulticare Clinic in Lakewood. The good thing about Northwest Laboratories is that they're part of MultiCare and the results is uploaded on MyChart. Another good thing is that you dont need appointment to get your labs done. Here is the downside, and this is not just for this location but most of Northwest Laboratories. Be prepared to wait like you're at the DMV. Everyone comes here for lab, on top of the patients that come out of this clinic after their appointment (this one houses Mary Bridge Children's hospital clinic and Multicare Family Practice in same building). So just pack your patience. First things first: like all other Northwest Laboratories, you gotta fill out one of those Blue slips upon arrival, no questions asked. The faster you fill that out, the quicker you will be seen. Its actually crowded in early morning because people want to get their blood drawn and break their fasting asap, but afternoons are just as crowded. The staff are kind and the lab staff are very knowledgeable and professional. Some labs can take a while to get your results but this one is very quick in my experience, coming from a person who has lab tests every 2 months for past 20 years. This location is smaller than the Pearl street (Tacoma) location but they are located in less busier commercial mall so I like it here for that, and quicker results. Lab staff probably are some of best I've experienced with! Lastly if you're Overlake Medical Center (Bellevue) patient, its also a plus because Overlake is now owned by Multicare and everything on MyChart is easy peasy.

This is a Laboratory that is independent of Multi-care but they operate inside. Their window is the…read moreleft-most check-in spot when you walk in. This is a walk-in lab and they do all kinds of testing. I come here to get my thyroid levels checked every few months. They're always quick and helpful, kind and personable at the front desk. They get you checked in and then you wait... they'll call your name and once you go back into the lab area they are quick about their business but do a good job. I get my blood drawn a LOT and it's always nice when you're phlebotomist actually knows what they're doing. If you come early (7:30-8), the wait can be longer because everyone who is waiting on fasting blood work tends to check in first thing. Other busy times are lunchtime, and around 4 right before they close. I've see the wait shortest in the late morning or early afternoon. Can't say I have a ton of choices because this is where my doctor sends my lab request but I'm glad it's here. :)

I would give negative stars if possible. First, the woman who who took my lab request documents…read moretook about 20 minutes just find the codes to enter the order in the computer. She took my drivers license that shows the correct spelling full of my name and DOB. She entered my name wrong and DOB wrong. She also didn't have me verify my information was correct or not. I've spent countless hours on hold with customer service to find my results. This is when I was told by someone that LabCorp does this on purpose (whoever this was is lying) so our information cannot be stolen. Our CORRECT information is linked so we can view results online, they don't purposely enter wrong details. They finally found my labs for ONE test over a week later. They still cannot find my Covid-19 antibody test that I paid for anywhere. I'll be filing complaints.

I waited probably 20 minutes as a walk in for an eye injury. I was brought back and met with Dr…read more Carina Burns who immediately seen there was a bigger issue and got me into a specialist the next day and advocated for me with my company to get it approved and kept me out of the ER and an extra step. I had to call her the next day and only waited for a minute to have someone pick up the phone! I have waited over 2 hours on the phone in Portland Oregon and have had the worst experience at other Concentra's. Seattle Concentra the employees are not especially helpful but better than Portland however you have to kick the drugged out bums out of the doorway to get into the building as they sleep in front of the door. This location with these employees rocked my world and really impressed me with the speed and thoroughness and ability to make stuff happen. My interactions with every employee was positive and especially Dr. Carina Burns she leaned on her training and helped save my eye which I ended up at a second specialist surgeon and getting surgery a few days later saving my eyesight! Thank you, the best experience hands down at all the Concentra's between Portland and Seattle! So impressed I'm sending them a thank you card. Which I have never done so that's saying something.

I walked in here on 04/14/2026 at 01:00 PM, and I was about 5 minutes early with all paperwork…read morealready completed on my end for my Border Patrol Agent medical appointment. I wasn't taken back into an exam room until 01:40 PM--not a big deal. However, at 02:30 PM, I was taken to another exam room to wait for the doctor, and at 03:35, I finally left the exam room to ask the front desk when I was going to see the doctor since I had to go next door for a Physical Abilities Test before they closed, and I live over an hour away, so it would be ridiculous to have to drive back to this location to finish an exam that I checked in for at 01:00 PM. I told a person named Juan that I had been waiting for the doctor for over an hour, and he said, "Uh huh... sure you have," and turned around to face his computer. So I said, "'Uh huh, sure'? That's how you're going to talk to me?", and he said, "What're you gonna do about it?", in front of 5 or 6 female employees, who were nowhere nearly as bit*chy as Juan. So I said, "What am I gonna do about it!?", and the doctor who was sitting around with the staff chatting it up took me back into my room, and the doctor told me that I was being disrespectful, so I asked him how on Earth was I being disrespectful, and he said, "You're obviously slow." The doctor told me that I was "slow." At this point, I popped off. I told the doctor he was disgusting, unprofessional, etc. I don't even know what I said after that. Then the room got quiet, and he was shaking and stuttering and was like, "Well you're the one who's upset, my heartrate isn't even elevated." Bro what? He was setting paper down on imaginary surfaces while his hands were shaking. I submitted a formal complaint through the Concentra website on 01/14/2026. I haven't heard back from them about how I got mobbed by a bunch of Hispanics/Latinos... at a Border Patrol Agent medical appointment.