The staff was very courteous and check-in was very easy! I went in for a sinus infection and was…read morepleasantly surprised at how quick and thorough they were. I definitely recommend this urgent care!

I've been here multiple times and each time is amazing. They're all so sweet and make you feel…read moreheard. This is by far the best UC in Caldwell County.

Care and quality was fine, but the billing experience is the worst thing I have ever encountered. I…read morereceived a notice of the bill I owed and paid it right there. Then I kept receiving notices that I owe money. After several calls with the billing department, uploading my receipt of payment, and going back and forth, it is still unresolved. I have spent several hours trying to get this issue resolved and it is still open-ended. I would never go back to this urgent care based on this experience alone. Like how hard it is to apply the payment I made through my account, to my outstanding balance on my account? This is so frustrating.

Shannan and Rett are awesome. Quality care and very honest. God bless them very kind peopleread more

After rushing to AFC, due to metal shavings that shot into my eye during work. I was told by Paul…read morethe P.A., there was nothing visible that he could be seen, and that, "it probably cleared itself and just feels like there was a foreign object in my eye". Knowing I probably needed another opinion, I went to Graystone several days later and was treated by an amazing physician who found 4 total fragments lodged in my eye!. 2 larger pieces and 2 smaller ones offset from the center of my eye..I was told by the attending specialist he couldn't believe someone couldn't see the metal because it was so large in terms of objects in the eye, and could be visibly seen by basic observation. Not only was I carelessly cleared by Paul the P.A., but I also called to report the incident after my procedure at Graystone, and was told by AFC management, they would review the matter, and I would receive a phone call in a few days to find resolution for this issue.. Guess who is still waiting for that call a month later? You guessed it, I did!..I wouldn't recommend anyone taking their loved ones here and would most certainly advise against going to the facility if it is at all possible! Best of Luck to All!

Love love this urgent care! I drive 2 hours away just to go do this specific one. Wonderful people…read moreand they take wonderful care of my baby too. Can't recommend this place enough!

We were in Blowing Rock for vacation with my Dad. My Dad needed a Tetnis shot because of a bite…read more They took excellent care of him. It was very quick. The place looks like a spa in the waiting room. Everyone was very nice. Wish I would have something similar to where I live.

Do not go here for anything more than the sniffles. I went there for a bad allergic reaction after…read morea bug bite, my face was swollen up and I was covered in hives. I am a nurse and I was very clear about needing to be seen immediately. Instead the lady at the front desk walked away and left me standing in the waiting room alone for about 5 minutes. I have no idea what she was doing and I was the only patient there. She did not call anyone to take a look at me and when she got back would not take me back to a room until she had entered all of my insurance information. When I got to a room there was another wait. Then, finally I saw the nurse practitioner who gave me a shot of Benadryl and steroids. She said that I also needed epinephrine and that they don't have the capability to give it there. Parents give their kids epinephrine, school nurses give epinephrine, pharmacists and EMTs give epinephrine, but they can't give epinephrine at this urgent care. She said that my only options were to be picked up by an ambulance for transport to the hospital in Boone, or to have my husband drive me to the hospital in Boone. I made it to the hospital and got the care I needed, however this was a close call. I am astounded by how long I had to wait to be seen for a life threatening emergency and totally shocked that an urgent care can't give epinephrine. This business is doing the community a disservice by calling itself an urgent care.

New in town. Went here for an eye injury. There were people in front of me but I went in very fast…read more Saw the nurse practitioner. Everyone was friendly and I was treated with respect & professionally.

As of this writing, the facility is refusing to provide an interpreter for a Deaf patient. They say…read morethey don't "do that." We explained that they are in violation of Title III of the Americans with Disabilities Act. The person we spoke to on the phone refused accommodations and said we'd have to talk to the main office in the morning. That's unacceptable in an urgent care situation. The person who runs their Facebook page has said they are working on it and that we should contact their COO. We will look for resolution in the morning. ADA violations are a matter of Federal law, not choice. Refusal of appropriate care for people with disabilities is shameful. UPDATE: After two more calls in the morning and speaking to someone in another location, the provider finally agreed to provide an interpreter. The patient was very happy with the skill level of the interpreter who worked the appointment. It is good that it worked out. However, no patient should be put through this kind of or ordeal or suffer such poor customer service when simply trying to secure mandated communication access.

Emerge ortho helped me get my shoulder pain diagnosed. They did treat me as much as allowed for…read morepain...after an mri, the real problem was revealed and repaired surgically.

Dr Robinson is the nicest and most caring doctor. He is always smiling and genuinely tries to…read morehelp. Andrea is really nice too!

I was and needed to be seen for sore throat and cold the doctor in there didn't do…read more anything for me was I the room for two seconds did not even take the time to see what was going on told me to go home and take. C Atrso and take it clatrin sinus got charged for the doctor was two hundred dollars and ended up got ng going to another doctor I recommended him to be a doctor there to take g more your m,0neyerery bad doctor v

Absolutely the worst lab I have ever experienced. They were unhelpful, gave contradictory…read moreinformation, referred me back to my primary care and necessitated lab work from my primary care physician I had to pay for. In addition when I asked questions about the standards they were using I apparently upset them and they decided to started speaking about my medical information in their lobby with other people around so don't think your medical privacy matters to them. I am a new hire waiting on insurance to start so these individuals have cost me hundreds out of pocket and days off work dealing with them. I have dealt with other fast med locations and they are normally of a much higher standard. I would avoid this place like the plague and request another location of if at all possible.