Had a tire damaged by a pothole in Northern Virginia - not repairable because damage was on the…read moresidewall. I had seen this place and since it was close by, thought I'd try it out. Bought a used tire that looked in good shape. Price was right, service was excellent. No complaints. They also do car repair so I think I'll give them a try next time.

Average quality tire & repair shop with below average customer service. Prices are comparable to…read moreother shops in town. Long delays may be common. EDIT: The shop proclaims a "first come, first served" approach, which is fine. I was not able to make an appointment, but encouraged to arrive at opening. "Get there early," they told me. I actually arrived 30 minutes before opening, and stood by the front door in the cold. Five minutes before opening, a woman stepped up and asked those of us waiting in line about the possibility of a key drop, since she would leave her car for the day and pick it up later. Those of us standing in line (4 people at this point) pointed to the envelopes nearby, and she soon slid her key through the slot in the glass door, then left. Just before opening, a store rep went over and picked up her key, nodding to those of us standing outside. He then turned on the lights, unlocked the door... and soon was explaining to me that he had entered the woman's ticket first and I would have to wait until her car was serviced before they would take mine. He acknowledged that he had seen me outside before her, but it didn't matter. Common sense and courtesy was exchanged for a "we don't care and can't be bothered" attitude. I stand by my review -- average repair shop with below average customer service.

I've spent thousands with these guys through the last few years for a number of vehicles I own…read more Chris spoke to me this afternoon about an inspection on my old Suburban in a way that I won't ever go back. Dale

NTB. Formerly Merchants location. I have taken my vehicles…read moreto Merchants since becoming a Warrenton resident many many years ago. They had always given me great vehicle service and great customer service as well. Today picking up my Jeep from the new NTB shop I found no changes to complain about. Same friendly faces and service. This time I'm going to make payments using their NTB credit card. I would never do that but they have $50 off for getting it and no interest for 12 months. Can't beat that. Also able to use online coupons as well. A great deal. My jeep is a 2003 with 240,000 miles on it. I put all those miles on it. Now my daughter drives it. I'm so happy NTB takes great care of it! I wouldn't take it anywhere else!

Be prepared to wait. Took my car in on Saturday, was asked to come back Sunday because they had to…read moreorder a part. Came in only to be told the tech on duty didn't have the equipment to do the job. The friendly guy at the counter apologized and told me that "someone" should have called to tell me since they had known the issue all day. Came back the next day, since they had already ordered parts. I was quoted two hours, "Should be ready by four." Ended up waiting until after six. Nothing beats getting your car back after watching the techs take it for a spin to test the job smelling like vape. Should I really have to tell a tech not to vape in my car? Positives, the front desk guys are friendly and apologetic. Negatives, be prepared to wait and drive home with your windows rolled down to try and get rid of vape fumes. As much as the front desk folks are helpful, would not return.

Beware! Brought my car in for a simple tire change and specifically asked beforehand if they could…read moredo the job without damaging my rims. I was assured it would be fine, but I ended up leaving with fresh damage on multiple areas of the wheel. Two huge gashes on one rim and damage the entire outer edge on other. What made the experience worse was the way it was handled afterward. At first the staff admitted the machine likely caused the damage, but after talking among themselves they suddenly changed the story and claimed they weren't sure what caused it because they "didn't have before pictures." Instead of actually helping resolve the issue, I was given a phone number to call. I've spent the entire week calling, leaving voicemails, and sending texts with no response from anyone. Mistakes can happen, but avoiding responsibility and ignoring customers afterward is unacceptable. If you care about your wheels, especially aftermarket or gloss black rims, I'd strongly recommend taking detailed before pictures and thinking twice before coming here.

Mad at myself to go trust this place again. Rons hires low hanging fruit, these guys can't fight…read moretheir way out of a wet paper bag. I have after market wheels and these finger lickin mouth breathers scarred up my wheels BAD and they know they did.... These people don't give a shit, go somewhere else....

Disappointed former loyal customer. We dropped off our car to have the light checked out. Frost…read moreattached their magic machine and could not find an error and referred us to the mechanic. This act cost us $60. A few months ago, my wife was charged a fortune for switching a lightbulb. She did not know how expense it would be and nobody told her until she saw the invoice. We are looking for another mechanic.

I used to be able to recommend Tom Frost and would always advertise them but given the way my…read moredaughter and wife were treated recently I'll go elsewhere. Not sure what happened with their customer service ... guess it's gone and in this day and age it's the number one attribute that will keep people coming back.. but Tom Frost lost it.

Always have a good experience with this place super fast and great customer service! Super…read morerecommended 100%

Friendly, professional and helpful staff. Got me in at the last minute for a much needed oil…read morechange! Didn't try to sell me services or products that weren't needed.

I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

Complete Auto Center truly looks out for you, Kevin and team set the example when it comes to…read morecustomer service. I went to CAC many years ago for some work on one of my vehicles off of a recommendation from a friend. You won't feel taken advantage of here, and you won't have to worry about spending on unnecessary repairs. I trust Kevin, John and the guys to take care of my vehicles and you should too. I went back to Kevin recently after another shop told me I needed a new engine. After some thorough diagnostics they told me that wasn't the case. I made a mistake and went somewhere else and paid dearly for it, Complete Auto Center saved me big time. A huge thanks to Kevin and team, highly recommended for all your auto repairs.

Austin's work exceeded my expectations. My alloy wheels had deep curb rash. Austin worked his…read moremagic, and my wheels look brand new.

Austin saved our life! We're from out of town and had a wheel crack and dent. No tire stores sold…read morethe same wheel. We found him by chance and thank god we did! He was able to repair it beautifully, color match the wheel, and have us back on the road in about 1.5 hours! He is so nice, great pricing, and I got to pet a cat so wins all around!!!