I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

Complete Auto Center truly looks out for you, Kevin and team set the example when it comes to…read morecustomer service. I went to CAC many years ago for some work on one of my vehicles off of a recommendation from a friend. You won't feel taken advantage of here, and you won't have to worry about spending on unnecessary repairs. I trust Kevin, John and the guys to take care of my vehicles and you should too. I went back to Kevin recently after another shop told me I needed a new engine. After some thorough diagnostics they told me that wasn't the case. I made a mistake and went somewhere else and paid dearly for it, Complete Auto Center saved me big time. A huge thanks to Kevin and team, highly recommended for all your auto repairs.

So, I have had multiple instances of dealing with Virginia Tire & Auto of Bristow. I own a 2021…read moreJeep Wrangler. I have been in 4 times in the last year to have an Idle Pulley replaced. on more than one occasion I have had the pleasure of working with Beverly. She is professional, knowledgeable, and shows compassion when dealing with customers that may not be having a great day! Beverly is always smiling, upbeat and willing to go the extra mile for her customers. She has an ability to turn a not so fun situation into a pleasant surprise experience for her customers. It is because of Beverly and the rest of the team at Virginia Tire & Auto of Bristow that I will always bring my vehicles there for all of my automotive repair needs!

Service, quality, competency of the workers needs major improvement. Came for state inspection and…read morethe worker named chip told me they are not taking inspections right now with no reason given and to come back at 3:30. I came back at 3:30, turns out they opened it for an hour, and closed it again, with no rhyme or reason. The workers themselves even seemed confused as to why one person said it was open an hour ago and the randomly closed again. There was also no apology for misinformation on their part. Terrible customer service. This business just makes things up as they please. If needing a reliable place to take your car to, don't come here. It will be a waste of your time. If yelp let me leave 0 stars, I would. Not even worth 1 star

Jim and Chris has been very helpful with getting me scheduled with oil change services for my Audi…read moreQ3 and they have followed up to ensure that their services has met my expectations and that my vehicle is working properly after they have serviced it. Their prices are very respectable for the type of maintenance and customer service they provide and it might be a bit more expensive than other places I've inquired with, but through conversations with them and actual experience compared to other places I've been to, I most definitely trust their services more. Highly recommended especially if you value the maintenance your car goes through.

I try to do all auto repairs myself, but the few times I've been unable to get something done, Coho…read morehas done a fantastic job, and at what I would consider to be a great value. Communication from the front desk, whether text (preferred) or over the phone is always top-notch.

Happy did a fantastic job on my car! very satisfied! Thankful to have gotten my emissions test done…read morein a timely manner!

I've been going to VA Tire & Auto in Gainesville, VA for at least 5 years now. It's so nice to see…read morethe same emissions & safety sticker tech year after year. And it's especially nice when they recognize you and ask how you are doing and that it's been a while since they saw you. "Happy" is that guy. That friendly face and knowledgable tech who really takes his job seriously and enjoys greeting you. It's nostalgic and it takes you back to an older era where neighborhoods where smaller and there was a tighter sense of community and everyone knew each other. So a big Thank You! to "Happy" for making me happy whenever I go to VA Tire & Auto for my emissions & State safety inspections and any other auto mechanic needs.

The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

I went to Gainesville Garage for an oil change because I had a $35 coupon, but the experience was…read moreextremely disappointing. First of all, they refused to give me a price over the phone. When I arrived, I found out why - the price was outrageous. The shop nearby, Piedmont, quoted me about $120, but even after applying my coupon, Gainesville Garage charged me $230. Absolutely ridiculous. They also don't show on receipt that what oil they used. They also tried to upsell unnecessary services. I know my brake pads need attention, but they claimed I needed a brake fluid change -- even though I had it done just one year ago. Clearly a tactic to inflate the bill. On top of that, they told me that European cars like Audi need an oil change every 5,000 miles, which is simply false. Audi recommends 10,000-mile intervals. This kind of misinformation is unacceptable and feels intentionally misleading. I regret not reading the reviews or knowing price before going. This shop misleads customers and overcharges. I won't be coming back.

Very fair and honest. Rich, the gentleman at the counter is a very friendly and called with status…read moreupdates.

Had an appointment early in the morning to purchase an install 4 tires. it took over 4 hours to get…read moreit done. They had already secured the tires, so they knew I would be there. That's an hour a tire. Way too long.

My wife and I have taken our cars to Haas Auto for years. This is the mechanic you've been looking…read morefor, they are knowledgable, and provide excellent service at a great price. They have never tried to up-sell us on an unnecessary repair, they clearly explain what the car needs, and what kind of repairs might be needed when. They do routine maintenence on most types car but can also troubleshoot complicated or confusing issues and will work to find the correct repair in the least expensive way. They are reliable, personable and professional.

I asked them to do a PPI on a vehicle since I live in Michigan. The report was a bit unconventional…read morebut talking about it cleared up things. Bill is very knowledgeable.

**This is for my own personal experience and should be used as reference.**…read more I had a flat tire and came here since I have had service completed with them before but at a different location. They were able to take me on short notice and was able to find out the issue quickly and was able to fix the flat.... ...too bad it was the incorrect fix. I was advised that the tire valve had gone bad and needed to be replaced, which makes sense due to the lack of it holding air. So I agreed for them to fix it, and they acknowledged that they were going to replace the sensor as well. They replaced it with the wrong one and inserted a default sensor. Now the guy told me over the phone they had to replace it in order to keep the air. But he never said it would be with something that wouldn't respond to my system! Now my light has been on ever since (which is not the end of the world). The kicker is when I took my car to Toyota for service they checked it and said they can replace it...for a COVID price! #Nope Now, would I recommend this place...sure for emergencies only and maybe if you want tires. For anything else, nope.

I have used this place several times and I am ashamed of it…read more First time, got my tires changed. They lost my lug nuts. They capones they could not find the wrench that was in the truck. They also used another wrench to remove them scratching the ones they did not lose. Later when I was home I found the wrench in the seat compartment as all Tacoma's have. Second time, I took my truck to get oil changed. Someone stole my CDs. I had those over a decade. They were in my truck compartment since I got my truck in 2017. I didn't check until a week after oil change. I called to inquire manager swore his guys would never did that and gave me my money back. I regret not making a police report and make them show their recordings if that shop. I let it go. Third time, after those incidents I took my truck else where. During that oil change they tell me screws from plate under the truck are missing. So more lost parts from Firestone. Do NOT go there.