The receptionist is nothing short of rude. She speaks over you; she does not care to listen. The doctor cannot be aware of how she talks to people. I hope one day, when she is sick, she receives the same treatment she dishes out. Us pesky patients will go away as you wish. Why the doctor would let her ruin his practice, I cannot imagine. Please, for your health, find a different practice. read more

Dr.Lin is lazy and careless just like the staff. The nurse is extremely rude and inconsiderate, horrible phone edict and not at all helpful! You can't call in a narcotic and they the male nurse is a jerk! A extremely rude inconsiderate asshole! Y'all got rid of the mean ass lady now find a new nurse! I'm probably going to find a new PCP because the way you get treated here and the always long ass wait times... also here at least an hour or two.. You can clearly hear them just talking in the hall while you wait but they can't take two minutes to call in a needed pain medication pre surgery? Go ELSEWHERE!! The staff is so fucking rude , they just called and are just bad people. Stay away from here!!! After he had me on Percocet they would not give me something to help the withdrawals. This place needs to be closed down, and I'm going to a new doctor who has a brain!!!!! read more

We love Dr. Lins office. 99% of the time we have NEVER had to wait unlike at other offices and we have been going for the last several years. He prescribes things by the book, so no refills without required visits and tests, whatever that may be. Some reviews had complaints about staff that I believe were temporary interns, rather than permanent staff. Interns don't always get it all right at once, they are learning, that is unfortunate. As for customer service, I would describe it as Dr. Lin employs a diverse spectrum of people, and not all communicate as would be expected. Lastly, Dr. Lin listens and has time for you, unlike so many. read more

Dr. Lin and Lisa have been our primary doctors for many many years. When our health plan switched one year to Kaiser, we were devastated. Was able to leave Kaiser a year later and back to CIGNA and back to our favorite doctor and PA!! They listen, they have great advice and to be honest, too lenient on past due payments in my opinion. One day I come in for a check up and the receptionist mentioned I have an outstanding bill dated a 1.5 years ago. omg. I have never been that bad. I took care of it right away! Any other medical practice would probably already called a collections agency after 9 months! From what I understand Lisa still does house visits for folks that cannot leave the house. The last time I heard that was the doctor on Little House on The Prairie TV show! They just recently renovated their practice (they took over the office next door). Soooo much more room!! read more

Dr. Lin himself is wonderful, but unfortunately the man who works in the main office is not worth dealing with to go here. He makes you feel worse when you already have medical issues you're dealing with. Find an office with better staff. read more

I am 61 years old, and Dr Lin and Lisa - both of them - are the best doctors (Yes, I realize Lisa is not an official doctor.) I have ever seen! They care, They never rushed me. They listened to me. They both, multiple times, went above and beyond in helping me with some very unusual heath issues. I don't know how to put into words how human and competent they both are. I have moved away, but for the rest of my life, I will be forever grateful for them - how they treated me and what fantastic doctors they are. (No joke. They were THAT good!) read more

I've gone to Dr Lin for years. He's always been great. His office staff however have provided me with some good laughs and aggravation over the years. I needed a refill, which usually happens without a visit in, but last time they wanted to see me and they did the refill but wanted a visit. I made the appointment and kept it. This time when I needed a refill my wife called and they agreed to do the same and set a date for my physical. An hour later they called me and told me I needed to come in first before they would refill a prescription. This is not a critical medicine, and it has no side effects or varied dosages. Ive gone years without a visit in the past. I have no issue paying the copay yearly if that's what their after but their customer service is so far behind even the local urgent care, reading these reviews cemented my case. It's a small town country family dr. I'm not seeking opiates, and after a 7-8 year relationship a refill never used to be too much to ask. I did follow ups after a car accident, always went here when sick, did a sleep study....I can't imagine the money my insurance and I have paid them. If you want to Keep customers in a small town and use an outdated and poorly staffed office, the customer service has to be better. I won't be returning. Thank your receptionist for my farewell. read more

I'm thinking about driving over to Fauquier Family Practice to see what the rudest receptionist in the world looks like. Her lack of professionalism was so staggering that all I could do was hang up. It's bad enough to feel ill, but to have to speak to some surly cretin just to get an appointment was like a flamboyant slap to my already sick face. I'd rather drive out of Warrenton to find help, no matter how sick I was. Is it really that hard to be nice?? read more

This place has zero customer service BEWARE!!! I was told about FFP by a friend of mine. Sadly it was a poor recommendation. If I could give zero stars I would. I called to make my very first appointment and the receptionist was so rude it seemed as if it was a huge inconvenience. First red flag. I arrived at the office and was pleasantly surprised by a very nice and friendly receptionist. My appointment was with Lisa the PA as I wasn't sick and just needed to establish a regular doctor in the area. A large female medical assistant brought me to the back and did my vitals. I though she was pretty rough and gruff but whatever. I sat in the exam room for 40 minutes waiting. Which I understand people get behind and it's tough in that field. However, I could hear out in the hallway every word being spoken. The MA talking poorly about other patients etc. Definitely not cool, not to mention she could have poked her head in and let me know they hadn't forgotten about me. Lisa came in and was straight forward and fine. I asked her for GYN recommendations as I was due for an annual pap smear. She did give me a few suggestions but let me know that at my age I only need to go once every two years. Hallelujah I said. Haha So it came time to refill my Rx for birth control and I called them and my pharmacy. They rx kept getting denied, so after a few days I called and left a message with the nurse. No return call. I called back a few days later where the very rude MA told me that they wouldn't refill because I don't have a recent pap smear on file. I said ok and when where you going to communicate that with me because a week has gone by? Also, told her that Lisa had told me I could go every two years. She put her hand over the phone and was obviously complaining about me to whoever was next to her. Long story short, it's a month later and I sent over medical records twice with several weeks to spare. And now after over two weeks they finally say they received my records but Lisa is out of the office and Dr Lin requires a Pap smear every year so they won't refill. I asked if there had been notes in the computer for the last several phone conversations. The receptionist said no but I highly doubt he even looked. So because I take birth control due to severe endometriosis I will go without my medication for the second time and be in extreme pain. They obviously do not care. They have zero communication with patients and obviously sub par note keeping. I was even told at one point that they just have too many patients. Go somewhere else folks this place is a nightmare. read more

Lisa Springer is the best! She makes you feel very comfortable being able to talk to her about what you are being seen for. She also spends time with you and is very thorough. She does this because she truly cares and wants the best for her patients. She has helped me so much. read more

I second the previous review! Lisa is amazing. I have been going to Lisa for probably ten years! She really cares about her patients, so not only is she good at what she does, she really cares, too! I just can't say enough about her! read more

Lisa is great. They really need to re-train their receptionist on customer service. She has very poor social skills.

I came in not feeling well to get greeted by a rude Asian male receptionist. He proceeded to order food over the phone and left me standing there while I was trying to make an appointment to see the doctor. I hope his general Tso's chicken and shrimp fried rice was worth it. I will never come here again! Piedmont family practice and Gainesville urgent medical care is the best places to go! read more

My review in no way reflects the treatment I have received by Lisa Springer, NP. I have been a patient of Lisa Springer's for approximately 10 years, and have always wished she would open her own practice. While Lisa is a great NP and truly cares about her patients, there is just no way to describe the jerk behind the desk/phone, Tom. He is the most rude, condescending, jackass I have ever come across in any situation, let alone a physician's office. I've been to specialist's offices that make you wait for an hour to see them - I don't go back. Why have I allowed myself to be treated so rudely by this man for so long? Because of Lisa. The only reason Tom is at that office is because his father owns the practice!! No one else in their right mind would hire such a jerk. I am moving out of the area soon, and wish Lisa and Dr. Lin the best of luck. If it weren't for Tom, I would drive from my new location to see Lisa. But, after what I have dealt with for the last several days with trying to get a prescription refilled and being put on the back burner by the moron that thinks he has the right to treat other human beings like dried up dog turds, I will be looking for another physician. read more

The people at this practice have been so helpful to my entire family! My husband goes regularly to Dr. Lin for check-ups and screenings. I see Lisa Springer, who is very knowledgeable and patient-friendly. My children had all of their checkups there when they were younger. This practice has served us well. read more