Had damp basement and time crunch with pending mortgage closing…read more With 1-day's notice, owner Todd installed a commercial dehumidifier. The next day, when my sump pump failed, Todd returned and installed replacements. Todd listened to my concerns and repeatedly went out of his way to help me. He noticed things in the environment that needed a little fix here or there and he fixed them, not charging me extra. Todd took time to help me understand the issues in my basement so that I'm knowledgable about my home in the future. Todd charged a VERY fair price for his services and charged me nothing for repeated trips. I highly recommend All Dry Basement Solutions. If they could work in other areas of my home, I'd never hire anyone else. Todd also has good people working with him. Both Cara and David were professional, responsive, knowledgeable and nice. Thank you so much!!!

Not really all that impressed. Larry sold me ocean front property in Arizona in the beginning, and…read moreI bought it for the smooth price of 50k. So, they surely have a hell of a salesmen as the end product was not at all what I expected nor was told. To preface, I bought a 175-year-old house with a stone foundation that was bowing. Larry told me I'd get two new foundation walls; it would take two weeks & I would get updates daily. I got one update from Mike 1.0, he seemed nice. Work stalled a lot in the beginning. Seems like they only worked every other day when I was told by the salesmen "once we start a job were there until it ends, we don't bounce guys around" whatever, things happen. Two weeks in when the job was supposed to be complete, I go to check on the progress, and my basement is completely flooded with 4-5 inches of standing water. Somebody had shut the sump drainage hose in the basement door pinching in likely while racing out on Friday. I text Mike 1.0 who informs me he hasn't even worked for the company in over a week. Lovely update! Mike 2.0 the new foremen was nice. Sucked he had to apologize profusely for the way the company's leadership is. I had requested several times for Todd to call me or meet with me to go over the issues. Still haven't heard from him. Four weeks later now the job is "done" & not at all what I was expecting. Poured walls halfway, House isn't even sitting on new "foundation" I was told I was getting. Was charged almost 2 grand for "basement clean out and debris removal" when the debris was tossed into my cistern and the basement is in the same state as it was before. Not sure what they cleaned out or removed (besides the already functional & existing sump pump and corresponding extension cords) Charged almost 5 grand for a sump pump that's duck taped together and leaking at the discharge directly back into the foundation. All in all, would not recommend. Office lady is kind whenever she answers. Company has a serious communication issue. Your foremen's need a raise for having to answer for the company's shortcomings, because the owner surely does not.

We had Kinetic Basement Solutions apply dry lock to our basement walls this week and we were very…read moreimpressed with the service. The woman who handles the scheduling is so friendly and helpful. We had Mark come out to inspect our basement and provide an estimate. We were provided an great price and decided to proceed with the work. Mark, Melvin and Joe completed the job over a two day period (we have a very large basement) and we enjoyed having them here. They kept the work space extremely neat and they were very professional, friendly and careful with our home. They did an excellent job and we are very pleased with the results. I would not hesitate to use their service again in the future and I would happily recommend them to anyone needing work in their basement.

Really knowledgeable professionals in the sump pump arena. (How many of those do you know...?)…read moreKeeping water out of your basement is a no brainer, and these guys know how we to do it. Fair pricing.

I cannot say enough about Jeff. He has been here a few times and is always honest, great at…read moretroubleshooting and problem solving and so friendly. What a memory he has too! Has not been here in years and remembered everything, even the dog! I will not call anyone else. Why waste time? Making decisions on who to go with is so stressful. Save the time and just sign the line. I am a customer despite sounding like a commercial. I want you to know that there are so many not doing good work. These guys are my go to!

If your looking for reviews, read the 1 star ones. I wish I had. I had work done in November. It…read morewas not completed on time. They all speak to the poor quality work that Adirondack Basement Services completes. The mess I am still cleaning up. They assured that they would make me whole, not leave me hanging. This went on all winter and in spring they "finished". They displaced a wall and then called the mortar instead of fixing the joints. Between that and the other mess, the four mason companies I've had out have estimated it will cost me double to fix what they have done to my home. The people were courteous, but left a mess and the one guy constantly complained about how he should've be in sales this year and he could not be more disgruntled. I've had to reach out to my insurance company to find out what to do as the way it was left is not structurally sound. So I humbly advise you to use ANY other company than this if you value your home. UPDATE. Per the response received for this review. It wasn't completed because they rarely were on site for more than 4 hours at a time. Which is noted in several other reviews. The fact that your company responds to this but does no out reach on job satisfaction after a job is complete and by complete I mean not completed is hilarious to say the least. The damage done to my home from moving the chimney an inch and a half out of place, breaking bricks, pushing out my wall and the list goes on is shameful that you even have the nerve to reply. A full refund won't even cover the cost to repair the damage your company did to my home

Shiw uo to do inspection of basement but then never provide with free estimate as advertised,…read more never return phone calls or answer emails... horrible customer service

Good guys they did quality basement work for me! I would highly recommend them and the prices are…read morefair too

They came out and gave us a free estimate for a new paver patio and their work was excellent will…read moredefinitely recommend!

From the owner: Our work is always exceptional and we are very easy to work with we treat our customers like family…read moreand always give 110% we offer minimum of 15 years guarantee and any work we do and we always make sure our work is completely exceptional

The job was not done correctly. They had to come back a second time, appreciated the effort, but…read moreagain they did not correct the problem. I had a Construction Engineer evaluate the problem and it was clear that LaBello's did not have the skill or sufficient knowledge to address the matter correctly. After discussing this with Chad LaBello he made excuse after excuse. He then refused to correct the matter after taking payment. He asked for cash, we paid him, he never returned to correct the problem. Low class, poor business acumen and arrogant. Should not have a license to work in the construction industry.

They performed work last year and wanted cash. They were paid for both jobs in cash as requested…read more When he was paid he said he didnt have invoices on him but that he'd get them to me. then tax time rolls around and I need the proof of payments. After many attempts to get invoices for the two jobs he ghosted me after he had apologized profusely and promised to provide them. It's a huge shame because I had used them before to fix brick work after a tree had hit a building. that time they asked for cash and I gave it but they gave me detailed invoices right away. I was pleased with the quality of work and had previously recommended them to other people. It is unfair to a paying customer not to provide the estimates and invoices for such large amounts. I needed this for my taxes. Hopefully I'll be able to amend this review at some point if they ever provide the invoices.