Dr Erin Keim OD was phenomenal. She went above and beyond and my little boy loved it and he…read morenormally hates the Drs office. She was playful, interactive, and she was very informative with us parents. I couldn't have had a better experience!

Fantastic. No other words needed! Great service from start to finish re cataract surgery. Thorough…read moreand empathetic physicians.

Being new to the area, I was looking for a new eye care facility. From the moment I made the…read moreinitial phone appointment to the actual visit to checking out, everything was super easy and everyone was super easy. When it came time to checkout, everything was explained in easily understandable terms. The staff was super friendly and extremely pleasant to interact with. I highly encourage anyone looking for a new eye care facility to give them a try. You won't be disappointed.

My eyes tend to tear up and blink a lot during exams, and I've had doctors/eye staff in the past…read morewho had no patience for that. These ones are so nice and patient that it made the experience of getting my eyes checked pleasant! They also went into detail explaining what they were checking for, and even showed me what specifically they found in the optical pictures and what that meant for me. Would definitely recommend. Their selection of frames is a little on the expensive side, but that's the only even potential negative I can see.

I visited America's Best in Greensburg specifically for the advertised "2 pairs for $95 with a free…read moreexam" promotion. I wear simple, inexpensive black frames and thought having a second pair for work would be practical and convenient. The exam itself lasted maybe 10 minutes. While the doctor was polite, the appointment felt rushed and my concerns were brushed aside rather than addressed. I later learned I was the last patient of the day, which unfortunately showed in the level of care provided. The experience only declined from there. After my exam, I stood looking at frames for over 15 minutes without a single employee offering assistance. When someone finally spoke to me, the interaction was dismissive and unhelpful. When I asked basic questions about pricing and which frames qualified for the promotion, I was simply pointed toward a small section of frames and made to feel like an inconvenience for asking for clarification. The most frustrating part: after being directed to the wall that supposedly qualified for the 2-for-$95 deal and selecting two frames from that exact section, I was quoted $465. There was no clear explanation -- just an attitude that implied I either didn't understand or couldn't afford what was being presented. As a local business owner, I would never allow my staff -- or myself -- to treat customers this way. Respectful communication and basic assistance should not be too much to expect. I left paying only for my exam and with a prescription I now have to take elsewhere. This was not just disappointing -- it was unprofessional. I would not recommend this location.

I went in for a follow up from an initial visit at a different store. Staff was very helpful. The…read moreOptometrist was really helpful, corrected the prescription. This visit was 100% improvement from the other store. Lenses were ordered and I will have the correct vision- not excuses. Great job staff at the Greensburg store!

Simply filled my eyeglass prescription since it was nearby where my husband went to physical…read moretherapy. Recently, I stopped back to have the glasses adjusted...strangest thing I have ever seen in my 56 years. I was made to stand at the reception desk while the receptionist carried my glasses to the technician in the back. (whom I NEVER saw!) she was the go between and would give them to me to try. No mirror, no chair, nothing, very odd! Just stand at the desk in the middle of everything in tge lobby. Then after a few back and forths the receptionist said look at tge arm it will most likely break! I can GUARANTEE I won't be back. WALMART actually has much better warranty, customer service, and knowledge. Don't WASTE your insurance dollars! Signed UNIMPRESSED CUSTOMER!!

I have been going to the Eye Center for years now . Great place to get glasses. Dr Laughlin is…read morevery good and personable. Does not do unnecessary testing and you are in and out. Great selection of glasses. Staff is very friendly. I recommended the Eye Center for your next pair of glasses.

Excellent eye doctor - very personable! I have been going to…read moreFamily Eye Care West for at least 6 years - I've always been treated with the greatest of respect and care. Dr. Jan is great - very efficient and extremely easy to relate to. She spends as much time as she needs to give you a thorough examination, not just a set amount of time. I would highly recommend Family Eye Care West - come join the "family"!

Dr. Jan is the best. They were having some technical difficulties with equipment at my last visit…read more She and her staff were very respectful of my time, and made sure I had a thorough exam despite it all. I always recommend Family Eye Care West. You won't be disappointed!

Unfortunately this is a Premier Provider for VSP Insurance. I came in on Sunday and waited 30 min…read morefor zero help and came in again on 2/25/20 at 11:00 AM E or so and waited 40 min and only one person able to help customers and one employee on phones. No help, understaffed. Westmoreland County needs a Warby Parker! Reality, I wanted to use my insurance because it is very good coverage but at the end of the day I am willing to pay out of pocket for quality service! I will NOT be returning and would suggest to anyone thinking that you can get in and get out...before walking in...if you see only two employees working and any customers Don't Go...you will be ignored. Oh the biggest convo going was how the one employee was going to have to work until 7PM w/no one else! Sad...

The staff at this location is very helpful, and knowledgeable. The optometrist was thorough, and…read morecommunicated my exam results in detail. The sales/techicians staff is very good, and friendly. My only complaint is this location does not have the same equipment that the Pittsburgh location has. I'm not sure what the machine is called, but it takes digital pictures of your eyes so you don't have to have them dilated.

Eye doctor was very nice easy to talk to. Fast service, knowledgeable, Very nice frames and…read moreaffordable.

I hate coming here because they always want me to have eye drops when I don't want eye dropsread more

This is a cataract merry-go-round farm. In the exam room for 4 minutes, when asking questions,…read morereceived the proverbial "there's no guarantee", handed a brochure and told to read it then call for an appointment after choosing a payment option. Went for a second opinion and received explanations to make better decisions. Much better options within 5 minute drive from this farm.

Honestly, terrible customer service. If you are looking for an eye doctor look elsewhere. Try to…read moresort out an issue and seemed like it was more of a nuisance for them than concern for the patient or sympathy for the miscommunication.. not a good experience. I am not surprised their rating is so low.