This was easily one of the worst customer-service experiences I have ever had at a shoe store. The employees gave me shoes that I did not ask for, and when I went back to return them, the store refused to refund my money. Instead, they only offered store credit. That makes absolutely no sense when the return was caused by their mistake. I did not change my mind about the shoes--they handed me the wrong pair. Why would I want store credit at a store that already proved it cannot handle a basic purchase correctly? Giving me credit only forces me to spend my money there again, which is the last thing I want to do after this experience. The manager, Jan, made the situation even worse. They were rude, dismissive, and acted like they could not understand a very simple explanation. I had to repeat myself several times, and the conversation felt like I was trying to explain basic customer service to a teenager. Instead of listening and taking responsibility, Jan kept talking in circles and showed no real interest in solving the problem. A competent manager should understand that when the store gives a customer the wrong product, the customer should not be punished for it. Jan showed no accountability, no empathy, and no ability to handle a straightforward return professionally. Their attitude made it clear that keeping my money was more important than treating a customer fairly. This is a no-name shoe store acting like it is some luxury boutique, but the service does not come close to matching the attitude. People would honestly be better off going to Payless. At least there, you would probably get the shoes you actually asked for and deal with employees who understand basic communication. The entire experience felt cheap, disorganized, and unprofessional. They made the mistake, refused to correct it properly, and then treated me like I was the problem. I would not recommend this store to anyone. Check every item before you leave, because once they have your money, they apparently do not care whether they gave you the correct product. read more

I had a great experience shopping here, and Jaden was incredibly helpful from start to finish. She took the time to show me several different brands, put together complete outfit options, and made the whole process feel easy without being pushy. Unfortunately, the other employees didn't seem interested in helping and were mostly on their phones or chatting with each other. Jaden really stood out because of how attentive and knowledgeable she was about the different fits and styles. She also helped me find the correct size in a pair of Japanese denim that I probably would not have chosen correctly on my own. Excellent customer service from Jaden, and I'll definitely be back! read more

Its no wonder so low stars what horrible service purchased a bear break two days ago and today went on sale 30% less I was told by manager sorry they have no policy to credit or goodwill basically to bad. Will never recommend or ever shop there again. read more

DO NOT SHOP HERE, terrible customer service. I ordered a pair of shoes online, they never got delivered because of an error in the shipping label and they never recent only issued a store credit that wasn't even the full amount. Not worth spending your money here read more

I might be 3 years late writing this review, and looking at some of the other reviews.... I honestly had a great experience here and I walked out with a nice pair of AF1s. I was very impressed with the way the store was set up and how they displayed the shoes and clothes. Since my trip out west, I have bought several pairs of shoes from Feature and will continue to. Wish they could expand to the Midwest!! They have a great selection of shoes! They have great deals online as well. read more

Purchased a youth sweatshirt from the store (Fear of God), it has been worn ONCE time, purchased a month ago, the letters in Essential are all starting to peel off. Tried to see what they could do to accommodate since it was bought at their store. They basically told us to kick rocks. read more

This place is trash, I ordered an item online with a 10% code that they gave me for registering for their newsletter. The item didn't fit so I called my local retail store and asked them if I could return it in person. Not only did they never answer me directly, but the girl Cindy and her colleague were feeding me BS about A FINAL SALE FROM A 10% OFF CODE. What sense would it make to penalize a customer for agreeing to join your platform? She claims she was told by upper management to not accept returns where customers have applied this discount. Mind you, nowhere on the terms and conditions for returns and exchanges does it mention anything about this. So rather than being able to go down the street to return my product, I am forced to deal with their online support team. Way to lose a customer and destroy a reputation. It's surprising that this store is still open with little size variety they have in store, perhaps customers will get smart and take their business elsewhere. read more

Customer service is A1 in this place. Newer guy said they didn't have a shoe in stock even though it said in stock online. The spoke with who I assumed was the manager at the cash register asking her when the stock usually updates. She then looked in the computer to check the stock herself. She figured out that they were in there warehouse a which was a 5 minute walk away. She sent one of her employees to go and get them. All in all it was a great experience and I did not experience any rude employees. I can't wait for the bigger store to open next door! read more

Feature - Got the shoes I wanted thanks to the staff! - Shoe Stores Near Me - Calabasas, California

It looks like it wasn't just me who had the same experience. My significant other and I purchased a mask here and it ended up being too big. We were told we cannot try it on prior to purchase due to hygienic reasons. The young gentleman with grey hair assured us the mask would fit. We left the store and returned about 10 minutes after opening it to see that it was far too large. They refused to provide an exchange saying it was final sale. You know what the worst part was, the grey haired associated berated us by saying it was stamped final sale on the receipt. This is not ethical business practices. I used to work in retail and always verbally communicated when merchandise is final sale. Not in this case, the grey haired associate decided to be shady and stamp the receipt, and throw it in the bag without properly disclosing with us the return policy. From the other reviews I've read about this boutique, it doesn't appear very well managed and the business owner responds to other reviews with a bad tone. Shoppers, please beware of this place. read more

Feature - Shoe Stores Near Me - Calabasas, California

Poor customer service, condescending and arrogant management, they act like they're better than the people they serve because they work in a bougie neighborhood. read more

This place, you may be thinking " High End" because the location. Sorry, this place Feature will not see me in the future or any of my High End friends. I'm not being braggadocio by saying high end friends, but if a name and bank account register one as high end, so be it. I went there Saturday, November 4, 2023 for the first time since I just moved into Calabasas from Silicon Valley, more precise Atherton. I browsed, average merchandise to say the least. That's fine. It's the lack of any kind of enthusiasm, customer acquisition is apparently not a culture. Maybe one can say arrogance definitely is. So, with miserable people skills by the staff, obviously the owner is vacant or brain dead, I'll give the benefit of the doubt that the owner has no idea about the malaise occurring, but, that is not a valid argument. The return policy on their " Jordan" shoe line is absurd. Really, taking back a measly $110 / shoe is going to break the bank ? I came back less than 24 hours later to return and then purchase another item to be considerate. I had the receipt, shoe box, bag, even the tissues they put in the box. I wore them for 30 minutes. Just on pavement. I got the laces done perfectly even. She then says " let me try to wipe the bottoms of the shoe and see if they " could be able" to be sold. 45 seconds later, she comes out of the " cleaning bunker" apparently and says "I'm sorry " but these just don't look brand spanking new. Hmm, maybe you could donate them to a shelter or something along a humanitarian cause? Or just toss em. It's the policy that is caveman like. It's like ordering a Prime bone in New York at Maestro's and it coming out well done when one ordered it charred rare. What would Maestro's do? Well you took one bite, we can fire you up another one but you will pay for both of them. You think Maestro's is going to have that policy? Absolutely not. Anyways. Be warned by me. I have been an owner of a high end steakhouse institution in Palo Alto for over 30 years. Ya think I might know a thing or two about common sense? Ir just the right thing to do? Well, yeah, I believe so. Shopping at Feature, is just adding to their lack luster existence. If that were my shoe/apparel establishment, I would be offering complimentary espresso, tea, a freshly baked cookie, how about a shoe horn automatically when trying on a shoe? Maybe some high end chocolates or mints placed neatly in a Feature little box in your bag? Or, how about just a smile on one of the employees faces from time to time. I guess if you are not Justin Beiber or a Kardashian, good luck getting even a smile. But a good looking, Rolex wearing as a casual Saturday watch kind of guy is you, good luck. Their tag line should be: If you're not a Kardashian, and you will not promote the store on TV or wear some merchandise from time ti time even at your own house, better off going to Target. That would actually be a funny, insider kind of narcissistic joke that would be cool. Or a t shirt, $700 t shirt that just read in tiny letters: Justin and Kim forever And on back in bold letters: FEATURED here Forever grateful for peace and serenity that yelp provides customers to actually review an establishment read more

***BUYERS BEWARE*** Sunglasses were purchased with "FEATURE" and was sent used sunglasses with fingerprints on both lenses and a disgusting oily frame. I tried to return them as I purchased new sunglasses not previously owned glasses. Here's the response received after multiple reimbursement efforts. "Due to the minimal to no damage on your item, we would only be able to issue you a 10% refund on your item. Please let us know if you have any other questions or concerns." Take your business elsewhere unless you're a gambler and willing to risk getting a used item which you will not be reimbursed if you attempt a return. Simply bad business practice. There's a reason why these guys have a low rating. Consider yourself warned. RE: Order F-902954 read more

Walk in and purchase some things just to be treated like I am a criminal or unwanted at the store. Worst customer service ever, the manger needs to get her self checked on what is actually the meaning of "retail service" you do not ask personal questions and you do not judge customers request to purchase items. Do your Job be nice say hello, say thank you and bag my stuff. read more

Legit worst customer service ever. Went in on the fly and ended up buying 2 CDG Play shirts and pair of shoes and they were so indifferent and so unhelpful it was ridiculous. It was 2 young African America dudes and one Asian girl and only the younger guy with glasses was actually semi helpful, but not a smile or welcome to save their lives. There are literally way too many stores in LA with similar if not much better merch. They are in the calabasas commons and think they are the sh*t lol. Especially during these times, you would think working in retail, you would have a little better customer service. They must be waiting for the small group of pro athletes or Kardashians that live around there..... read more

I should have went to yelp first prior to placing an order from this entity. The reviews about this company is 100% correct. They are slow at processing online orders. I'm not even sure if they're going to ship my orders, to be honest. Its been three weeks and I still haven't gotten any notification from them. Seriously, stay away from this business!! Update: I finally received my items after bugging them for one month. Bottom line: AVOID PURCHASING FROM THIS COMPANY AT ALL COST! TRUST, YOU WILL REGRET IT. PEOPLE ARE NOT LYING ABOUT THIS PLACE read more

I am genuinely disappointed in how they handled an order I placed 6 days ago. I used the link they provided through Instagram to purchase an Ice Cream jacket via BBC's spring drop II. I immediately received an email. Informing my order and patiently awaited the shipment details. Well, six days later (today) those never came; however, I got a message saying my order was cancelled because my item was as our of stock. I have no confidence in buying from them in the future as this could have been handled better and sooner. I'm baffled as to how it took them six days to find the error. Now the jacket will be hard to find especially at retail prices. read more

Went to the store today , worst customer service!! We weren't even acknowledged when we walked in. They kept coming around us like if we where going to steal something . My son still bought some shoes . I wanted to buy other items , but after there customer service and felt so uncomfortable there that I stepped out of the store. I can give the business to other stores . It's just weird how they said hello to other customers walking in but us nothing . They thought we had no money . We will shop somewhere else !!! And the girl with the long hair at the register not very nice !!' I give them 0 stars !!! read more

I just had the worst customer service experience at this store. After spending $900 on 2 items I was harassed by the staff while trying to clarify their return policy. At one point there were 5 employees and just me in the store. They were standing all around me and were all making rude comments and speaking condescendingly towards me. The manager has zero control over her staff, they all acted like rude children. It's embarrassing that a store selling such expensive street wear would allow a bunch of kids to represent them. read more

My son loves this store! We've been in here many times. The customer service is impeccable! We are always promptly greeted upon entering, and offered assistance. Cedric, Jasmine, and Gustavo have helped us in choosing the latest street wear outfits. They offer amazing brands at reasonable prices. The boutique store is clean, and well organized. The shoe moss wall is very impressive, and chic. This is our go to store for new, up to date fashion. read more

Feature - Front of store - Shoe Stores Near Me - Calabasas, California

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My daughter is 11 years old and I always find her a pair or two at the store. She also helps me with my son's shoes, sweatshirts and so on.I have a girl name Jaden help me most of the time she's amazing very helpful. read more

Feature - Shoe Stores Near Me - Calabasas, California

They have no stock. No joke tried 15 times. No shoes in stock. Just display. ....if you want to look at display shoes then cool. lol.

Dope streetwear boutique with a variety of different apparel brands and a great footwear selection! Staff was attentive and knowledgeable. If you're in the area definitely stop in and check them out! read more

Feature - Dope streetwear boutique with a variety of apparel brands a solid footwear selection! - Shoe Stores Near Me - Calabasas, California

Great boutique spot for a mix of classic and eclectic shoes. Also has a cool, albeit limited, selection of hats, shirts, and hoodies. read more

Feature - Shoe Stores Near Me - Calabasas, California

Cool ass lil spot.. shoes might be a bit over retail, but at least you know everything you buy is real. Idk, just my opinion but I like their selection too. read more

I placed an order of 4 items on their online store. It's been quite some time so I checked my bank statements to see if the order had even gone through. Turns out they took the funds about 6 minutes after placing the order. I haven't received a thing. Not an email, not a confirmation, not a single response regarding my order. I got scammed. Reaching out to my bank today to report the fraudulent charge to get my money back. Thank God I bank with Chase because they will get my money back right out of their account. F-ing thieves! read more

Placed an order with Feature online on 7/29, it is now 8/10 and no tracking number and no communications. I have reached out few times and all I get is automated non sense of how busy they are. I will never make another purchase with this company. read more

Been shopping here since they opened up. Always had a epic experience and purchased shoes we really love. Thanks to Frank and Kevin for their great customer service. Definitely will be returning to shop here! Thank you again! read more

This store is absolutely the WORST. I bought a pair of $695.00 Virgil Abloh shoes, never worn, other than around the house. The shoes created a hole in my ankle from rubbing even with socks. The manager and district manager didn't even take into consideration that I have bought other items there before, AND THE FACT THAT I LIVE IN THE NEIGHBORHOOD. I had the receipt , original packaging and was within exchange period. THE TWO YOUNG GIRLS WHO WORK THERE ARE TOTALLY UNPROFESSIONAL, RUDE, and OFFER TERRIBLE ASSISTANCE. ADDITIONALLY, do not take young kids in this store! They play music with intense profanity blasting over their Sonos speakers. STORE IS A FRAUD! Don't honor their policies. I would never shop there and I URGE ALL CALABASAS PEOPLE TO USE CAUTION WHEN GOING THERE, they have a bunch of untrained and terrible people . Obviously, this is a store that will never grow! read more

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I've been shopping with feature Calabasas for quite sometime now and haven't had any issues until very recently. They have a "policy" that says you can't shop for other people, even during the holidays. I wanted to buy some Christmas gifts for my family at feature Calabasas but they denied me from purchases a women's size shoe for my sister. I would like to mention that some employees at feature also believe that this policy/rule is ridiculous but they don't have any say so in giving advise to the manager(s). Feature is a company that is willingly denying customers the ability to purchase their items which is a shame in terms of ethics and business. read more

This company as a whole, sucks. 14 day exchange only policy. Asked to cancel an order prior to shipment and they lie and say it's been processed. Poor first time customer service. It's very easy to cancel an order and only shady companies lie and say no. read more

Horrible service. Ordered items over one month ago in November, online for Christmas gift. Received on partial order and one item per week. No tracking number for orders. And they have no corporate number to speak with management. They just send automated emails saying they are busy filling orders. They took my money and have not fulfilled my order. So today after Christmas, I called the store to try to cancel the order of the missing items. The girls just told me they are out of stock of the items and can't fill the order. Why didn't they just refund my money. Instead of letting me go through this hassle of emails and trying to call store. They suck and I will never buy from this store again. And I will let everyone I know not shop here. They deserve a zero star!!!!! read more

Always liked the selection here at this location, would come here at least once a week to check it out, but after one of my past experiences I won't be returning to purchase anything from here. A few weeks ago I walked in, grabbed a shoe, then a guy approached me asking if I needed a size. I asked him for a 9.5M/11W and he said he would be right back. When he came out he brought a size 10 and said that's the closest size he had and asked if I wanted it. I asked him for a moment so I could call my mom to see if she still wanted that size. The older woman in the store who I believe is the manager rudely interrupts and tells me I can't buy the shoe unless my mom is in the store because i don't wear the size I asked for... nowhere is this policy stated in the store. she says it's on their Instagram but what does that have to do with anything I'm shopping in the store not instagram? The funny part is the guy who asked me what size I needed in the first place never mentioned this policy or asked me what size I was in the first place. Even the week before I bought two pairs of shoes and neither were my size. When I told her this she didn't know what to say and was stuck. I guess the policy is only for enforced by her. Everyone is cool here except the manager. She has black or dark brown hair and looks like she's in her 40 Wish I knew her name. Horrible customer service from her. read more

I placed an online order on 7/30, it has been more than 3 weeks now and they still haven't shipped my order. I emailed them a few times but they kept giving me a general response that they are working on it. I'm very disappointed. They charged my card the moment I placed the order which is almost $450 but up until now they haven't shipped the items. This is the worst store I've ever encountered. read more

Do not buy anything online from them. They take your money right away but won't give you any confirmation or tracking for any shoes you buy. So far its been 16 days going back and forward with customer service and the refuse to give me back my money. read more

Placed an order online. Order was confirmed. After a week of not getting shipping info, I emailed them asking about my order. It was only then that they informed me that my order was canceled claiming they had inventory issues. If they are going to participate in e commerce, they need to do a better job in accepting only the amount of orders for the inventory they have. read more

Well, I ordered a pair of Converse x Comme de Garçon shoes from their online store not realizing that this is a men's wear only store. The shoes were way too big so I returned them. They will only issue a store credit. I have basically lost $150. Not happy at all!!! read more

I was given a gift card to this store for Christmas (2019). I decided to use it to finally purchase a pair of sneakers I wanted from their online site. As I was about to pay, I entered my gift card number but the site's shipping cart would not accept it. I called their "customer service" line in Vegas to no avail. No one answers. So I called the Calabasas store to ask for assistance, the person I spoke to had no clue how to help me and proceeded to tell me to call the CS line that no one answers. I tried to reach out on their Instagram account and someone surprisingly responds. How they can answer a DM and not a phone call is beyond me? Anyway, after an hour of waiting for back and forth response, I was told I could not use a gift card purchased from their store for online purchases. Who does that? Am I not buying from the same company???Why isn't that disclosed upon purchase? Online inventory is much more vast than their store inventory and to limit yourself to spending that gift card for just the store is asinine. Anyway, I've wasted too much time on this already and I just all of you consumers to know their practices. Buyer beware. That's all. read more

Love they're clothing their prices, their store. People that work there are nice ash. Always have the nicest stuff

Great store,good inventory, and it just a great over all store. Also has great customer service.