Great customer service! The employees were helpful and knowledgeable!!! They ensured I had the…read moreproper packaging for my return item and all!

I had an appointment for Notary services and still had to wait in a line of 4 people for 40 minutes…read morewho were walk ins. I think you should have priority if you have an appointment. Amazon drop offs are ok though.

I had to get Notary done for some documents for international travel. The gentleman inside was very…read morehelpful and knowledgeable. He even interacted with my daughter and was so friendly with her. Will be coming here for any of my mail and notary services.

We had to get some important life changing paperwork notarized and faxed. Came in was greeted with…read morea friendly smile and handled everything for us with ease. So simple and easy!! Prices were reasonable! Love it when you can handle business with ppl who care.

This morning could have easily gone sideways--I was scrambling to print important paperwork right…read morebefore an interview. Thankfully, Rich at FedEx turned the whole situation around. He patiently walked me through how to send my documents over the phone, explained everything clearly, and made sure it would all be ready when I arrived. Sure enough, I walked in, picked everything up without a hitch, and was back out the door in no time. Because of him, I made it to my interview with 15 minutes to spare. Rich, your professionalism, efficiency, and willingness to help did not go unnoticed. You made a stressful moment feel easy. Thank you!

I have a two year old nephew at home who is a cute menace. I can't seem to find the mouse to my…read moredesktop so I can print something important. Walked into this fedex 45 mins before closing and they were able to get it done fairly quick. I wish they had this information posted online, but if you need to print anything you can send a request straight to this locations e-mail: (usa1722@fedex.com). This is a convenient service if you need to print something urgently. Thank you Kaylee, great customer service!

The service is AMAZING!! The staff is very friendly…read more Professional, and knowledgeable. I have been using them for the last 5 years and they are literally my one stop shop for signs, banners, postal services, print jobs, 3D printing, and anything I can think of. Very affordable pricing and I refer all of my friends and family.

I came here to get a live scan. The people that work here are very friendly, professional, and…read moreknowledgeable. Shout out to John and Gabby. They work very well together. The live scan process was easy peasy. The store is very clean with lots of things for sale, from interesting candies to drinks, and of course mailing needs. There's a very cool clock on the wall behind the counter.

I'd like to bring attention to an employee at the USPS office on Atlantic by San Antonio who truly…read moreexemplified professionalism, compassion, and outstanding customer service. On 05/18/2026 around 2:30 p.m., a young man (unfortunately I did not catch his name) helped me submit and mail my passport renewal paperwork. I was already feeling extremely overwhelmed due to personal circumstances, and he remained calm, patient, reassuring, and professional throughout the entire interaction. Unfortunately, the employee next to him, a woman with colored braids and eyeglasses, was dismissive and rude toward me. Despite the young man already informing me he could assist me, she repeatedly tried to discourage me from mailing my paperwork there and told me I should go to another USPS location instead. Her approach added unnecessary stress during an already difficult moment. What stood out to me most, however, was how quickly the young man stepped in after overhearing the interaction. He immediately reassured me and took the initiative to help without hesitation. As someone who works in customer service myself, I know how much one employee can impact a customer's entire experience. One person can make someone feel unwelcome, while another can completely restore their faith in humanity. This employee deserves recognition for the way he treated me with kindness, professionalism, and respect. Employees like him are the reason customers continue returning and trusting USPS services.

The USPS has been on a steady decline and I think it has reached rock bottom. Postal self service…read moremachine that do not work well the never ending lines with be senior citizen working behind the counter. Antiquated signs that do not reflect current pricing. They need to do better. I notice the direct correlation, when their prices go up, service standards decrease.

The reviews made me nervous to come here for my Amazon returns, but it was the most convenient…read morelocation so I tried. Only one person ahead of me in the check out line, and I was in and out. Plenty of parking available.

Isis did our passport photos. I didnt see the photos in the little book she handed us, and Isis was…read morerude and acted like she was too busy to show me. I didnt complain because I was in a hurry. Then the post office rejected the photos saying the image is too large, so they had to be re-shot. I need a refund. Isis needs to be re-trained on all parts of this.

Came in a couple weeks ago to return a pair of snow shoes. I had already destroyed the box they…read morecame in, but they were in their case. The guy who helped me that day kind of rushed me. He scanned the barcode for this return and a QR code for the return of some pants and said I was good to go. Again, a bit rushed, perhaps because it was 10-15 minutes to closing on a Sunday. After a few days, the return for the snowshoes still hadn't been processed, and there was no way I was going to be put out $70+, so I returned and spoke to another gentleman there. He was able to locate the item - luckily it was still there with a paper taped onto it saying "missing label." I saw the guy print it, so I'm not sure what happened. This other guy, I wish I'd gotten his name, made sure to complete the return process and even invited me to stay in the store until I received the confirmation which was nice. It is on the university campus, but there are 3 parking spots available for quick returns.

I was doing 3 returns today and used the self-serve kiosk, but came across an error processing the…read morelast return. I then asked for help from the store associate who was working, but was ignored. I finally got his attention and asked for help to process my last return and he was very rude and passive aggressive towards me. I was in no shape or form being rude and was asking very nicely for him to help me out. He then proceeded to tell me very rudely "what do you want me to do about it (the return)?". Thankfully, he eventually processed my return, but he did in a way to show that he did not want to do it by throwing my return items aggressively onto the counter. If it were not for the error on my end, I would not be asking for help. I have never experienced anything like this before, and I am still in complete shock with my interaction with this particular worker. I never make reviews like this, and I want to make everyone who goes to this location aware how rudely they treat customers here.

As someone who mostly goes to the UPS store because i'm the unfortunate sucker who multiple times a…read moreyear has to ship gifts to our remote team, i feel it's a little unfair to write this - since i only drop in as part of a work project i usually resent. I've been going here for years, since LONG before it changed ownership. Sometimes lines are long; sometimes they aren't. Regardless, they scan my packages, and they arrive at their locations - often a little late, despite me always selecting overnight delivery, but that's not this location's fault (I assume). I will say that the new franchise owners are a little more pleasant than the former; I think she'd grown jaded, and as such I kind of totally got it the next time I walked in and she wasn't there - good for you, girl, for selling and moving on. I love that the new team is always hanging out, being real; i feel more at home, tbh. I will say that of the three area UPS stores i've ever had a reason to check out, this is consistently the best. And at least if you wait in line for ages, you can pop over to Steel Cup next door for something good on your way out (coffee/beer/lunch/breakfast/mimosas) - or, if it's been an annoying enough experience, across the lot to Blondies for the hard stuff. in sum, it's a UPS store. if they get your packages out, i mean, that's a win, right?

I have tried this place so many times everybody is great but the woman that works there with blonde…read morehair is very rude and ignored me three times. The other people were great. I don't get it. One time I went in there and I couldn't pull up label and one of the younger guys was helping me and then he helped someone else so I was next in line to go to her and she says I'm not helping you. You have to stay with him. Very condescending.

Got passport photos done quickly and accurately. Thanks for getting me in and out. Amazing serviceread more

They mailed my passport and all my personal information on my passport renewal application to a…read morehouse in Long Beach instead of the passport renewal center. This is nearly criminal, but, unfortunately it is just incompetence. It seemed like they knew what they were doing, until the delivery didn't happen and I checked the label, which had some random address in Long Beach instead of the Texas based passport office in it. How could they be so completely careless?

We had a difficult return but Ronnie assisted us with a smile and handled the return without…read morecomplications. Thank you Ronnie! We appreciate your excellent costumer service.

I have been a customer here for at least a decade, since the old owner and her team were here. I…read morehave a great relationship with all the employees except one. She gives me a hard time every time I interact with her to the point I'd rather let someone go in front of me if that's the case. I have seen her ignore people, she couldn't even get the sliding divider open one morning while there were a plethora of people outside. I'm not sure if she doesn't like me or is that's just how she is but it's not welcoming and there are far more efficient employees than her. I won't say her name but I will say Bernard should be a fireman the way he puts out whatever fire is in his path as well as helping others. Also Ronnie is great with the customers she's friendly she gets your package and mail before you get to the front of the line to reduce waiting she just stays on top of things I feel both of them should get a raise or some type of acknowledgement they both deserves it I fear what would happen without them.