The reviews made me nervous to come here for my Amazon returns, but it was the most convenient location so I tried. Only one person ahead of me in the check out line, and I was in and out. Plenty of parking available. read more

Isis did our passport photos. I didnt see the photos in the little book she handed us, and Isis was rude and acted like she was too busy to show me. I didnt complain because I was in a hurry. Then the post office rejected the photos saying the image is too large, so they had to be re-shot. I need a refund. Isis needs to be re-trained on all parts of this. read more

Don't take passport photos here. They treat you horribly, the guy helping was in a horrible attitude. He walked past us, didn't speak, just typed in his little computer grabbed his camera and stared at us. I was so uncomfortable. I hated the photo and they treated me like a second banana and threw a fit when I wanted to retake it. I think if you're going to offer a passport photo option you need to give your customer the option to look at the photo they are paying for. The amount of don't give a fucks the employees have is wild. read more

Regina was so kind and helpful. Although there was a mistake with my print order, she offered quick solutions and options for me without hesitation. I ended up paying less for what I originally needed. To her manager- please acknowledge her for her hard work and kindness to customers. It was very busy too, and she tried to help everyone. read more

Lousy customer service, especially in the copy and print center. I did an online order (booklets), for my nonprofit and the Others also walk through this store avoiding work. The fonts were so small that they were unacceptable. I saw them and the sales girl tried to argue me down about the difference in the fonts just now. They shouldn't shrink on upload. Really? I canceled and left I was about to purchase other stuff but after our exchange I decided not to spend a dime there. This was the Bixby Knolls location in Long Beach. read more

Under a time crunch I came here needing one copy and two pages laminated. After waiting for around 15 minutes for the sales associate to finish helping the one customer in front of me, I explained what I needed and she walked over to the copy machine with my paper to make the copy. Before she could shut the lid the store manager came by and instructed her to stop and start working on existing orders. She reluctantly came back to the counter and apologetically told me she wouldn't be able to do the 3 minute job now, but I would have to come back later. At this point I called the manager over and asked her why she stopped her employee from completing my 3 minute job, She informed me that's the policy when there are pending jobs to do. I informed her that she could learn something from her employee about customer service and I had neither the time nor the inclination to come back again. I will never patronize this Staples location again and I live right up the street from it. Congrats you've lost a decades long customer because of your Manager's poor customer service skills. It's unfortunate because I've always found everyone else here to be friendly and accommodating. I hope someone at Staples corporate reads this and reexamines the criteria for someone to rise to the level of manager. read more

Used the price match on new business cards Location is very convenient in the Bixby area. read more

Staff is usually very professional. However, there is one employee that is very consistent with low performance. Rudolfo has a very deep voice and a very stone faced presence. No expression, no smiles, no friendly gestures ever. When I attempt to break the ice with a kind gesture or comment, the blank stare remains, and he deliberately will not engage. Having the personality of a rock is one's prerogative. However, this type personality has no place in service. I encourage Staples to work harder at training, monitoring and ensuring that all employees are working on the same service ethic. Secretly shopping employees is a very good idea. Because the saying is true... One bad Apple can spoil the entire bunch. read more

Staples - Staples at 3515 Atlantic Ave in Long Beach - Printing Services Near Me - Long Beach, California

I really like this Staples. They say hi to you when you come in. The staff has been super helpful. My bought my new work chair there. The staff member helped my wife put the chair together and she surprise me with it for Christmas. And I'm able to get in and get out whenever I need to print more documents than the capacity of my home printer. And the last benefit is, if you use Canva, they are one of the Canva pick up locations. And the print services team is super helpful. I recommend using this Staples location whenever you're in the Bixby Knolls area. Great team and location! read more

It's New Year's Eve. It's exactly 1:54 PM. I walked into to make my Amazon return as I was wiping my feet on the carpet on this rainy day the guy at the counter for the Amazon returns looked over to me as I was walking in. I started making my way to the Amazon returns area and he walks over to his sign and turns it around from open to close and the sign says closed for lunch from o1 to 3 PM . I asked the guy if he would make an exception for me because I literally just saw him turn the sign as I'm making my way to the counter and he says no I'm closed. Really bad customer service, especially if you see me making my way to the counter for the Amazon return with the packages in hand and you go and you turn the sign. Didn't even say sorry wasn't nice about it or anything. I thought was rude and not good Customer service. The store was empty, he's at the counter doing nothing!!!!! read more

I sometimes forget that Staples is an option for copy center needs. I also forget that they also have office equipment and furniture, sometimes at really good prices. Staples also is a drop office location for Amazon and PayPal. They also offer shredding services for $1.87/ pound. Parking - The have their own private parking lot with ample spaces. read more

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I've been coming here for Amazon drop off lately. It's the closest for me, so yes it's my choice. So what I like is that no one is in line when I arrive. What I don't like is every time I come I see 2-3 employees with one customer at the checkout register. I stand there and stand there , they act like they don't see me. Then one of those employees will say to me. Someone will be with you after he walks away instead of helping me. I don't appreciate being ignored . I understand sometimes you run into some issues. However I find it rude to ignore someone and then after a while that same individual ended up helping me anyway. This needs to improve! read more

I am unable to print anything because I don't have a debit card, and this company requires one to use their printers. The print only costs ten cents, yet they won't allow me to pay directly in cash. This policy feels like a form of classism, favoring those with certain financial resources while excluding others. The overall quality of this place has declined, and the environment reflects that. They offered no alternative. I am left without a print job, and searching for another solution. Thanks for nothing. read more

Regina is awesome. She is always willing to help and always has a smile on your face. She provides great customer service. Thank you Regina for always helping me with my Business props! read more

I love this store. I bought a printer with so much help from the manager. She took so much time to help me pick one out and save me money with ink. I got a discount for turning in my old printer. Then she let the tech dept help me set it up to my computer. They are amazing here, especially the manager. If I could give 50 stars to them I would!!! read more

I not sure how I feel about today's situation at the print center. I need something simple but was told I need to pay 1.98 more for a rush service which I didn't agree with. I wanted to purchase the 4 sheets of paper but was told I couldn't purchase the 4 sheets of paper. I just needed to print 4 copies on red & green paper for a Christmas project I 'm working on. I have never had a problem hopefully next time the outcome will be better ... read more

I signed up with their Ipostal mail box. They never gave me a way to check if I was getting mail delivered. They started charging me for mail that was left there every 3-4 days with zero emails or phone calls or texts. They said I should be getting notifications on the app that they neveretioned or set up a user name or password that I don't have. The manager was not helpful and said I need to contact Ipostal which I've been calling for weeks now with no actual response or representative to talk to. Total waste of hundreds of dollars for horrible service. I would suggest going thru another company that has real customers service. read more

Very disappointed with the customer service at Staples. I waited at the Amazon return register while employees stood around talking and didn't acknowledge me. I had to ask for help even though they weren't busy. Unprofessional and frustrating experience. read more

I was a Costco shopper and I went into the Staples last year and the gentleman was so lovely and the gentleman manager as well that they won my business for all of my printer cartridges and everything else since! The value is very good and the price is comparative to other retail stores for the same items. What makes the difference is the good service that I've gotten!! Rene & Christian are always greeting me with a smile and go above and beyond and hold my items from you till I come in I am in nursing school and sometimes it's very important that I get what I need so that I can continue on with my academia. I will definitely be back and keep up the good work!!! read more

REGINA,WAS EXCELLENT she had all the answers and great advise! Shes 5 stars....Thanks for Great service i appreciate you

Went to print something. There was nobody there to help. This was by far my worst experience at Staples. One female was getting off and refused to help because it was almost 5 PM. read more

The Printing center here is terrifc, from Ysenia, Eddie, Isis and the rest of the staff. This department always deliver my best prints. As someone who runs a movie production office, I've printed out dozens of 8 x 11s, Tabloid size flyers, Poster boards, and 2 large 24 x 36 posters that both looked solid - one of large ones were captured just on a IPhone 14. They also went the extra mile recently finalizing the best settings on my buisness cards. Furthermore, the staff takes their time to listen to your questions and depending on the project, may advise you on the best settings to edit at-home before bringing it in. Overall, they know how to make your print stand out. In conclusion, they are definitely friendly, trusted and skilled source for your printing needs in Long Beach on Atlantic Ave. read more

They are not in a hurry here And a full page printed on non recycled paper for your amazon return Bummer read more

Every year, I do my back-to-school shopping at Staples, and they never disappoint. Their selection of school supplies is excellent, with everything from notebooks to backpacks at reasonable prices. This year, I was able to take advantage of their amazing sales and saved a lot. The staff was super helpful, guiding me to the best deals and helping me price-match a few items. The quality of the supplies is always great, and I appreciate the convenience of finding everything in one place. Highly recommend Staples for parents and students! read more

Regina went above and beyond. She was so awesome. I am incredibly grateful for her fast and efficient customer service skills. She helped with very (unnecessary)stressful situation caused by another employee. Regina was a lifesaver. With that being said Isis is HORRIBLE AND INCOMPETENT. She was extremely lazy. She didn't want to get off her butt or her phone to help. When she finally decided to "help" she did the order completely wrong. Not only was she lazy and incompetent her attitude was trash! Once again THANK YOU REGINA!!! Regina is the only reason I'm giving 5 starts! read more

I bought a MFC printer here which crapped out not long after use. The quality of the printer went down fast. I bought it for work, and spent upwards of $400 for it. After 4 weeks, I attempted to do a return which they didn't want to honor. I was upset about it. read more

This is for the service by young lady who works at the print shop on Monday, January 29, 2024. I came in because when I went to do my print order on their website the website suggested that I utilize the email feature to email the documents to Stapleswhere I could then go to any of their printers and print the documents off and pay for them. That seems like a simpler solution so I chose that. I had with me cash and my Apple Pay but not my wallet as my wallet has gone missing and I cannot find my physical cards. She told me that their store will no longer take cash or Apple Pay and will only accept physical cards unless I want to do a print order, something I could've done hours ago when I first access their website, but at this point it would not be ready till tomorrow which is too late to get the legal documents that I need. She did not care how much this was hurting my life and how bad this was affecting me, these are legal documents that I need to get printed for tomorrow, as far as she is concerned it's not her problem and she doesn't have to find way to help me I do not trust any business that does not accept cash payments, and would not recommend this business to any person there used to be a Staples close to my house that was really great, but that closed and now we have this piece of crap I have to drive 20 minutes One Direction to get to due to traffic in the area read more

Today around 1pm I Called this store to ask for help with finding the right ink for my printer. When I called, the gentleman seemed annoyed (I didn't get his name) I asked him if he can hold the correct ink for me at the counter becuase I was worried i would grab the wrong item. He snapped at me " NO! It's on aisle 9." I was shocked and said thank you for your time. I came in and Steven and Christian were VERY helpful in explaining to me the differences between the ink sizes and packages. Their voices and helpfulness did not resemble the snappy gentleman on the phone read more

Not very helpful!!!! Needed assistance printing something, and the assistance was not there!!! No problem, I will go somewhere else! read more

I came into this Staples location to print seven copies of incredibly important documents. I was immediately instructed to use one of the copy machines myself and after spending $23 I thought I had done it correctly but I had printed several out of order one sided copies of nonsense. I went to the counter and was BLESSED with Regina! I explained my situation to Regina and was honestly incredibly emotional and she was able to get me all of my copies efficiently and exactly how I wanted them. She had help from a Yusenya who was also lovely. If it wasn't for these two amazingly helpful and understanding women I do not know how much time and tears or money I would have wasted in this parking lot. THANK YOU REGINA AND YUSENYA YOU DESEVE A RAISE!! read more

This is the 3rd year in a row I've ordered Christmas cards online to be printed at this location. Today not only did I pick up beautiful cards on a nice card stock BUT I had the unexpected surprise of outstanding service from Matt in printing. He was friendly, personable & kind (and fun to talk to!). Thank you, Matt! read more

I had a photo on my phone and did not know how to get it to print so I asked the young man at the front desk for assistance. I believe his name was Jacob and he walked me through the whole process of how to print and for me this felt like math because technology is so crazy these days. He was a sweetheart so kind and helpful. Great customer service read more

Do not recommend JJ, they provided horrible customer service with lack of enthusiasm to help an in store customer vs online orders and gave vague answers. Will recommend Ben . Or Chris . He's a manager, answered all my Questions and assisted with an small express print job one sheet of labels. read more

Came in to print out some super important documents that I needed to mail out. All the employess were wearing mask and made sure that we were social distancing. All the employees greeted us along the way. They store was clean and fully stocked. I had to email Staples my documents then you get a confirmation barcode to scan at the printers. Well it wasn't working for me. Jj suggested I go outside and then email it again because sometimes it doesn't work. So I did....well it still didn't work. ‍ So I emailed it to a friend that was with me and he emailed it to Staples. Well he got a confirmation code like in 10 secs. ‍ Ok whatever. We go to the printer, scan the code, swipe my card and only 3 pages of a receipt (I think)printed. That's not what I needed 3 copies off. Ughhhhhhh!!!! At this point I was super annyoed. I went over to Jj and told him what had happened and he stopped what he was doing and helped me, jokingly said that "it was just not my day!" Finally he got my documents printed (all three copies) and on super nice paper by the way. His customer service is amazing, he's kind and polite and went above and beyond to make sure I got everything I came for. He made sure to tell me to check that all the pages were there and so on and so forth. A+++++ Jj, you are an awesome human being and I appreciated everything you helped with. Thank u so much Have a blessed day. read more

Staples - Staples!!!! - Printing Services Near Me - Long Beach, California

I highly recommend Staples on Atlantic ave, best service, professional and kind customer service to meet the clients' needs. I give Gabriella and Matthew five stars ，they work very diligently Have a Blessed Christmas season 2022 everyone *___* Lord Jesus loves you all !!! read more

Very busy location, had many copy machines available and staff was very helpful and willing to help. I was in and out in less than 5 minutes with my copies. read more

Don't waste your time coming to this locations for any print & marketing services. The Manager Andrew needs to be fired!!! He so cool and complacent. He let his pride get in the way of running the store (Staples). The lines was almost out the door and customers are upset, upset on how unprofessional business was conducted. And when they found out it was from a manager, the customers lost it. Andrew needs to work on his manager, leadership, and attitude skills. Staples your better than that. The said part about his team did a great job! Tang did a great job with multi tasking and solution solving. read more

This is my one stop shop for all my computer and writing needs. A neighborhood store that I've frequented for years and have been a loyal customer since the day they opened. It's a clean and large well stocked store packed with everything you need and has amazing staff who are ready and able to find and order anything you desire if it's not available in store. In this store. I almost always head over for the computer paper steno pads and office supplies not available at my local UPS store. Today's visit. I'm in need of a Norton anti virus and a USB cable and they have so much to choose from. Unfortunately I have sooo many pictures and videos and I need one with way more gb so I'll exchange the one I bought for one with more memory. The norton antivirus came with a $20 rebate that was a plus. ....... I'm also looking for a sturdy entertainment table and I have a few that I have my eye on so I brought a pic of one I like and they are trying to find one similar for me. Candy At the register this bad gal grabbed a bag of chocolate covered pretzels yuup they have candy and snacks that I don't need right next to the register. Lol Need copies and help with your computer when it's down look no further it's all here fully staffed and the department staff are amazing and helpful. Neighborhood love. I love this store it's one of the few available and near my condo to meet my office needs. The parking lot is huge so get on over here and support this store. read more

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JJ was super helpful and nice while I was there printing some things for my small business. Appreciate the customer service!!

Staples is a great office store:) Especially when they print off coupons $10 off one's $20 plus purchase:) I get Espon photo paper from here:) As well as art supplies:) Their clearance section has some great deals if you really look:) Back to school it's very convenient too:) It's great to be able to see the products in person then off Amazon hoping you get the product in the image displayed on the screen:) read more

Staples - Printing Services Near Me - Long Beach, California