fedex delivered package in front of garage not front porch, im diabled in wheelchair cant get to package, now i need top call a friend to get package do they need to take IQ test read more

Fed Ex order is almost two weeks late. Tracking number info online continues to change: "in delivery"; "arriving Feb 29"' and "on the way" at a town 30 min north for four days have been some of the status updates. Called 800# to get help with locating package. Was told the sender (a retailer) used FedEx but FedEx partners with another company to deliver the package and it also ends up going through USPS. Told me to call USPS and ask them. I said I only having a tracking number for FedEx, not USPS. Asked for a supervisor who might me able to help get that information for me. She told me neither she nor any supervisor she could connect me to have any more information and that was all they could do to help. read more

Fedex is a plague on humanity. I moved 3 years ago. In that time, I've had 2 packages delivered correctly from fedex. While dozens if not hundreds from usps, and ups have done just fine. I get pictures of the random porches they are delivered to, or packages are just lost, or "in transit" for a whole month with no updates. There's a ton of "delivery exceptions" where the delivery drivers decide at 5 am that they don't want to deal with your package, and can put it off for as long as they want to. When they inevitably lose my package, deliver it to the wrong house, or just completely destroy the contents, you are forced to navigate a system designed to keep you from actually talking to a human. The humans are completely useless, and fedex offers no remediation for their worthless delivery mess ups. The only tip you will get is to file a claim with the shipper. As though its the shippers fault that fedex crushed my package, or can't even figure out how to read an address to deliver it to the right place, or just poofed my package out of existence, when the only mistake the shipper ever made is the use fedex. I cringe whenever i see that fedex is involved. Because I know I've just wasted weeks of my time, and the money and products of the shipper. If fedex went under and ceased to exist, I would treat it as a yearly holiday and lavishly celebrate the anniversary of their doom every year. I don't know how such a terrible company can still exist. The odds of a successful delivery would be higher if the seller just strapped the package to a wild goose and sent it off. read more

My daughter in law paid $200 to have breast milk shipped to her home. The breast milk was needed for the nutrition of a baby. The breast milk cost $700, the 2 day shipping coast $200 and she insured it for $600. The package took 7 days to arrive and Fed Ex is claiming bad weather and therefor not responsible for the package or it's content. I have checked the weather on those days and there was not 7 days worth of bad weather to cause this milk to arrive so late and be spoiled. (If this had been anything else I would not be complaining) I have called 3 times a week for three weeks. Out of all those phone calls I got past customer service/claims once. When I asked that customer service rep for a supervisor, they refused and hung up on me. When you try to escalate a claim, you are told that the claims rep will forward the information onto a manager and they will call you back. I was told that three times and never got a call back. They do not allow you to escalate a claim, and if you want to write a formal complaint, you are directed back to the customer service number. That is also what the Refund/Revenue guy said to me before he hung up on me. He gave me his name but would not give his badge number. I am shocked by the lack of GOOD FAITH response and ability to speak to a supervisor. I thought Fed Ex was a surperior international company but clearly they are not. Sad and dismayed that this company doesn't care about the health of a newborn or in looking deeper into the situation. As I read other reviews, I should have known better!!! Don't use FED EX!!! read more

FedEx - No bad enough weather to casue a 7 day delay!! - Couriers & Delivery Services Near Me - Memphis, Tennessee

Twice now Fed-Ex reported a box as delivered. They included a photo of it sitting by my front door. Only thing. Its not my front door its someone elses. To make mattes worse the photo of the first delivery at the door is not the same front door/home as the second photo for the second delivery. In other words they delivered two of my packages at two different homes. Now I'm expecting a delivery again, via Fed-Ex. I'm living in fear I'll see it notified as delivered but the photo will show a third different home. Fed-Ex is either stealing deliveries, suffering from total incompetence and management breakdown and/or full of people who have been pressed so hard they just don't care anymore. If this delivery isn't right I'm done ordering from any company that uses Fed-Ex Financial advice: Sell/Short FedEx read more

If a package requires a signature, you need to come. When you say you're going to come? I cannot block out days on end waiting for you. What is the point of you? Giving me an estimated time if you don't even come close to it. read more

FedEx has lost my package. I bought an Apple Mac Book on eBay, and the seller unfortunately selected FedEx for delivery. A driver left a door tag without even ringing the doorbell (the doorbell is connected to a smart home system). After that, the package was returned to the FedEx facility in Cypress TX (at least that's what the tracking page showed me), the status was changed to "In Transit", the delivery was never attempted again. I had to contact FedEx, open a case and wait for about a week. And then I got the following response from them: "After exhausting all search options, we haven't been able to locate this shipment." No apologies, nothing else. After reading other reviews it seems to me like a pattern when packages are being lost or stolen. read more

FedEx - Couriers & Delivery Services Near Me - Memphis, Tennessee

Paid for delivery and they said package will be delivered 9/17 still haven't gotten it. Never choose FedEx as they charge you but won't stand behind their delivery. It is 9/24 and when I talked to someone on the phone they said it's sitting in a container waiting to be processed. Will never use them again read more

FedEx - The delay in Shipping - Couriers & Delivery Services Near Me - Memphis, Tennessee

Their customer service is horrible! It took me 30 minutes to even get to speak with an actual human being! I tried doing the chat first but they said they had a high volume of people so I tried calling and had to call back SEVERAL TIMES because the automated system kept kicking me out when I stated that I was having a delivery issue. Then FINALLY spoke with an actual person and they don't want To be held accountable when their drivers are incompetent and can't follow simple instructions or read simple addresses! The lady I was speaking with kept trying to rush me off the phone! It was one of the worst experiences I have ever had with customer service! They didn't care that their driver was at fault. They wanted to rush me off the phone and tried to blame the sender (who had all the Information correct). read more

This company is horrible, might as well go to the post office. Last time they said they delivered a package i did not have it I spend 15 minutes on the phone (never got through) and by email to let them know i did not get it. Then I got a call from a neighbor a mile away in another sub division that they had got my package (lucky my name and phone number were on it). Then I got an email from them disputing me that they had for sure delivered my package? (yeah but not to my house). So i bought something else from another company and they were using FEDEX i told them it need to be signed for because of this experience, well guess what they threw it on the porch never knocked or rang the door bell and said I signed for it?? avoid this company at all cost. read more

TRASH COMPANY!! I chose the fastest international delivery service and they fail miserably!. Their customer service is horrible. Most inefficient people work in FEDEX. I wish I could give them a minus rating. I have been trying every day to make so many calls to customer service asking them where is my package? They give me different answers each time. One time my package is in Singapore, then in Dubai then in Memphis, and again in Singapore. like seriously??? they don't know exactly about my package. What is the point of choosing the fastest delivery option and paying so much for international service when they are so incompetent in their service? This company should shut down. Useless people don't make any effort for customers. Worst shipping company Ever!! read more

FEDEX IS IN BREACH OF CONTRACT AND THEFT!!!!! I AM CONSIDERING CONTACTING AN ATTORNEY!!!! I dropped of a FedEx envelope on Saturday, June 12, 2023. I paid $47.55 with a scheduled delivery for the afternoon on Tuesday, June 13th. The envelope was not delivered until Wednesday, June 14, 2023 at 9: 40 a.m. I went to the store to request a refund for the price difference which isn't just a couple of dollars. I was told to call the number on the receipt which I did. The international guy on the phone told me I dropped off too late to meet the Tuesday delivery. I said if that were the case then why was I charged for that time if you couldn't uphold your end. HIS REPLY WAS "MONDAY WAS A HOLIDAY'. So I said, lets see the 12th was National Rose Day and International Peanut Butter Cookie Day. Is FedEx is closed on those days? He then tells me to go on line to file a complaint. The option I needed was not available so my claim was denied. I called the number, went through all of the options and the robot hung up on me. I would give FedEx a negative 10 if that were available. read more

My experience shipping a package overseas using FedEx was an absolute nightmare! For the outrageous cost and extremely long delivery time for the package to get to the destination, I could've purchased a plane ticket and delivered the package myself. I can't get any information from the ridiculous automated phone system, and on the very few occasions I did get to speak to a human, they had no idea about where the package was or why it was not delivered. I gave information to pay the customs fees, but they show no record. The recipient is being told to pay the customs fee, which I was told I paid with my credit card when I did get to speak to a human. Using FedEx to deliver oversees has been a nightmare, and I will never use or recommend FedEx to anyone else to use either. Worst package shipping company EVER! read more

I ordered patio furniture through Walmart 08/25/2022. My original date of delivery was scheduled for 08/30/2022. I received a text notification saying that my package is early and will be deliver 08/29/2022. Monday comes. Package is delayed and will be scheduled for Wednesday 8/31/2022, one day after my due date but okay, it's coming! Wednesday comes and around 11:43am a FedEx truck pulls in front of my house and I'm thinking, "Yay my package has finally arrived!" As I observed the delivery driver I noticed he is inside his truck, he then gets up and goes to the back of the truck out of view, then back to his driver seat and drives of. Okay so maybe that wasn't the truck with my order cause on the website it still shows "on the truck for delivery. I also questioned "Why did the FedEx driver just sit in front of my house like that?" "How weird!" Driver also didn't know I have a camera on my porch and it captured it all! A few hours later around 2:17pm I get a notification saying my package was delivered and a proof picture attached. Now Monday I have been working outside all that day installing curtains and other decor on my porch for this patio furniture I ordered so I was outside at 2:17 and no one delivered my package and no other FedEx truck drove through my neighborhood. I look at the proof picture FedEx sent me and the picture they sent me for proof of delivery is literally the back of the truck. Screenshot taken and I immediately call FedEx. I explained to them what happened, what I saw, and what I captured on film. The person I spoke to on the phone Josh, tells me that I am right, the picture proof shows nothing but the truck, my package is not in the photo and he will report it, file a complaint and create a case and gave me a case number and everything. Around 8pm that evening FedEx Corp calls me and says they still have the package and all their apologies and tell me they will get it to me as soon as possible. I call Walmart and tell them what's going on and that I didn't receive my package, give them the case number FedEx gave me so it will all be on record. 48 hours is the time limit Walmart gives you before issuing a refund. FedEx also sent me a notification Thursday 09/01/2022 at 2:07am saying my package is back out for delivery with the same tracking number as the one marked delivered. I am keeping track of everything via FedEx website, screenshots, video recording and by calling. Later that Thursday not one delivery attempt was made even tho the sent me notifications saying they attempted delivery around 4:49 pm... lies. Camera recording can also prove that not one FedEx truck drove through my neighborhood or passed by my house that day. Of course I call them again cause this is ridiculous at this point. They then tell me they apologize again and will guarantee that my package will be delivered the business next day 09/02/2022. They also sent me a text notifications saying the same thing and updated the FedEx app with the same information. It's now Friday 09/02/2022, I decided I'm going to chill outside most of the day, I have nowhere I need to go, kids dad take them to school, and I can focus and observe on making sure they deliver my package. Around 5pm a FedEx truck drivers up my street but made no stops... I'm outside with my family at this time. We all see it just keep going up the street. Then at 5:45 I get a notification saying that they were unavailable to make delivery cause customer was not home or business closed. More lies. He never made a stop on my block except at the stop sign. I called FedEx again and told the they playing with me at this point and it's not funny. They promise me the next day, Saturday the 3rd, no truck but another notification at 11:53am saying the same thing, "customer unavailable or business closed. I was up all morning with the door and windows open. Camera shows no one at my home and not one truck passing through my neighborhood hood. That was they final attempt apparently and now I have to call FedEx... I'm convinced FedEx is ran by a bunch of scammers and hire thieves to steal packages from customers.​ read more

Delivered to the completely wrong house not even close. Never received my package even though it says it was delivered. Picture shows someone else fromt door read more

I don't know what happened to the company I so much admired in the past but it is definitely not the same FedEx that I see evidence of today. My experience here in Charleston has been one of frequent mishandling of packages, and in two recent cases resulting in significant damage to the items and requiring claims with the shipping party. To top it off, I found myself today at a traffic begind a filthy-looking FedEx truck that was pumping plumes of oil smoke into the air, further suggesting this is a company that just doesn't care. read more

I went on Fed ex sight to enter a grant contest for small businesses. First i had to get a fed Ex account and then I started filling out the contest form. I run a nonprofit as a volunteer and I am starting a computer salvage part of our nonprofit to employ people with Intellectual Disabilities in a rural area of Texas. I filled out most of the application and noticed it did not have a catogory for nonprofit for the disable. But toward the end it ask what type of business I was and I checked "nonprofit". It said "nonprofit were not eligible". What an " ablest" attitude. No apology for wasting my time and no way to cancel my account! read more

Fedex is the absolute worst delivery service. Their drivers are full of garbage, lazy and unwilling to perform the job they were hired for. Twice the driver stated that they tried to deliver my package and claimed they couldn't gain access to my "building." I live in a single family home and I was outside when they claimed the attempted the delivery. Lies, lies, lies. USE UPS. FEDEX IS NOT RELIABLE. read more

DO NOT CALL THEM. If you do, hope you cam find a way to fix your issue if its not an option on the automated line. If tou need customw3service, expect the robot to run you in circles. After 5 calls & 25 minutes i finally got thru saying i wanted to open an account. That'll get them on the phone faster than anything. I would never use fedex if i had a choice but unfortunately i dont. I had to give them 1 star in order to leave a review but i wouldnt even give them that if i didnt have to. Worst automated line ive ever dealt with & that says a lot! And yelp sucks for not letting you edit the review unless you delete everything written after you notice a mistake read more

Well the street address for this corporation is so apropos! Shady indeed! I've been a FEDEX customer ever since I started in the workforce. They were dependable and you can set your clock on the deliveries. NOT ANYMORE! I do not know who works there but it's staffed by a bunch of incompetent people. They make the USPS look good! I scheduled a pick up on Tuesday for a guaranteed Wednesday afternoon delivery. I even called the 800 number and went over the address with the clerk and the pick up time. I told her the driver had to pick up the package by a certain time before the office closes. Well lo and behold that dipshit never came by the office to pick up the package on Tuesday. Calling the 800 number is like working with the keystone cops. No one knows what they're doing and you have to repeat your story to everyone ad nauseum. The first time I called, I got a jerk who kept interrupting me. Then he gets mad and accuses me of "interrupting him." Obviously since this is going nowhere and I'm getting upset I demanded to speak to another clerk. First they insisted they picked it up. I told them nope I see the box right in front of me. Then they said well we did go on that floor I said you must have picked up from someone else but us! So I press them to pick up the package now and to guarantee a 1030 AM delivery (on FEDEX's dime. I do not think I should pay the extra express fee because of their mistake, do you?). The lady on the line said sure, can you print out the receipt?!?! I asked her why can't they do it? I'm not in the office to print out another receipt. So they reluctantly said they will do it and it will arrive at 1030 tomorrow. Someone in my office told me they picked up the package at 10. However, I did not receive an email confirmation. I call the useless 800 number and recited my story again. After a lot of clueless suggestions, they tell me don't worry it will be delivered at 1030 am. Last night i checked their online tracking and found out that they slotted me for 3 PM delivery!?!? So much for their guarantee. I call the 800 number, AGAIN, to ask. I told the new people the whole story and regurgitated the promised 1030 delivery. They take down whatever and assured me that it will get done as promised. This morning, I get a call from another FEDEX person. This time she tells me the driver will deliver between 12 to 2 PM. WTF. After multiple calls that promise was no longer on the table!?!? I just wanted to scream. So I told her they promised 1030. She said the driver told her my package was off his route?!?!? I told her that those packages on his route are on time. Mine is a day late. It should have more priority over the others. I don't care about their routes! The next thing I know they managed to deliver it at 930 am. So much for "routes." I got in a lot of trouble because FEDEX did not do their jobs. I am super pissed at them. Oh yeah, dropping a package off in their bins doesn't guarantee delivery either. Another time they told me my delivery was delayed due to "weekend traffic." That's bs as well because the package was going to Oakland - yes a mere 15 minutes away! FEDEX you suck. I hope you go out of business! read more

Unreliable and nothing is guaranteed! 6 day estimate for an overnight package. and it still has not yet been delivered. Made it from Houston to Fort Worth to Dallas to Grand Prairie but couldn't find its way to Arlington for 3 days? still hasn't been delivered so we will have to see if it even shows up on Monday. Dont trust FedEx for those important packages! read more

Tracking said my delivery was expected between 11am and 3pm. Never came. Shortly after 3 it changed to by end of day on time. Still never came. Tried numerous times to contact a human with no luck. Their system wouldn't transfer me and kept saying delivery would be by end of day. End of day came. Still no package. It suddenly changed to delayed! Found out it was never on a delivery truck. It had never even arrived at the FedEx facility for my area. They were lying the whole time. Now it says delivery will be tomorrow. I doubt it. I really don't care if a regular package is late but this package has perishable items. Do they care? No read more

FedEx is beyond horrible and it's not because of Covid. They will tell you a delivery date and will be 2-3 days late. My package was supposed to be delivered for my birthday it claim to be delivered but up to now I haven't received it. I contacted fedex and filed a claim. The lady told me someone will get back to me from fedex, so I waited 5 days no one contact me. I finally reached out to them when I was told that my package couldn't be delivered so they return it. Just HORRIBLE read more

Horrible company never on time bs excuses like weather delay when its bright and sunny out bs company with bs people

Fedex customer service is at an absolute all time low. I am never trusting Fedex with any shipment ever again and will spread the word to all my friends and family. I recently moved from San Francisco bay area and shipped 5 suitcases to my new address in Denver. The shipment was picked up on Sept 16 but 2/5 suitcases are lost! I have called Fedex at least 20 times and they always promise to look into it and follow up, but I havent heard back. Today, when I called to file a claim, the representative simply hung up on me. I feel very lost and utterly disappointed at how a brand that resonated with reliability once is now a SCAMM. I lost all my winter wear, books and official documents. NEVER USE FEDEX!! read more

Fedex is one of the worst companies to deal with. I have been lied to and given the run around. If my supplier did not have a contact with them I would avoid them like the plague. I never use them for personal use. Use them only ad a last resort unless you like poor service. read more

If I could give no stars I would called customer service because package wasn't delivered and was told it was delayed because they had to fix the label then called again today and was given another bullshit excuse . Customer service didn't even care and last night was hung up on when asked to file a complaint. They are unreliable and blatantly disrespectful on the phone read more

Be careful guys using FedEx, they are thieves. They charge you the amount they want, and they do not respond by phone, email, etc. by phone they just say: "The rates changed." On July 15, 2022, I posted 4 boxes online on their website. I agreed to pay $ 99.15 for all 4 boxes. They sent the boxes and some days later, on July 24, 2022 (9 days after), THEY CHARGED $ 361.86 ON MY CARD !!. I called them several times and they said the same. "THE RATES CHANGED". I told them why you did not contact me before sending the boxes, and I can say NO, that is an expensive rate, and I go to pick up my boxes, Why did you send the boxes first, and you charged almost 4 TIMES THE PRICE !! Today, they have not answered me to get my money back. UNBELIEVABLE !! read more

This is the worst shipping experience I've had in my entire life. Wow! The bad customer service and the level of incompetence are simply unbelievable. I have been trying to arrange a simple package pickup for 2 weeks. You'd think this should be a simple task, but it's proven impossible for FedEx. I spoke with 10 different customer service reps on the phone, I was told to go to a local store to arrange it, but the store manager told me they couldn't do that, and that I needed to call their customer service back, I spoke with more people including managers on the phone. After 10 days of this nonsense, I was finally told that I needed to open a FedEx account to schedule a pickup. I did that. They processed my request and gave me a tracking number for the package. After a few days, I tried to check the status of the shipment, but no information was available. I called customer service again to be told that oh yeah- we will pick up today. The address she read back to me was incorrect, she couldn't tell me anything else about the shipment and when I started asking more questions, she hung up on me. I called back and had to talk to two other people who again had no idea what was going on. I am honestly shocked by all this. Companies deliver packages with drones these days and FedEx can't arrange a simple pickup?! I wouldn't have believed this if I didn't experience it firsthand. In the end, I hired a college girl on TaskRabbit who picked up my package, went to a UPS store, and shipped it in less than an hour. read more

I was scheduled to receive a package on, July 8, 2021, and I am still waiting. I signed up for tracking on this item from day 1, for text and email updates. Only received 1. I HATE FedEx, and they NEVER deliver on time, nor do they keep you updated. Their customer service is a JOKE, and that viral assistance they have is useless. It gives you the same message every time, no matter what question is asked. I called, 800-463-3339, to speak with a LIVE person, no such luck. I got the same voice message that I got when I was online trying to get answers. I would NEVER use FedEx. I'd rather go USPS or UPS. They are more dependable, and their Tracking feature is awesome and keeps you informed as to where your package is. If there is a delay, I've ALWAYS seen and update to the reason and where my package is, and where it was dropped off. I've NEVER had that option with FedEx. read more

I use wheelchair and need help with heavy or bulky items. A very large and heavy piece of furniture was left leaning up against my garage door, in plain sight, just 15' from the street, with no attempt made to take it to the more protected front door. No attempt was made to let me know it had arrived. I would expect FedEx to locate more private drop-off sites and to at least ring the doorbell when leaving merchandise. read more

Terrible company I have had issues every time I use their services. They forgot to scan packages, delivered to the wrong address, recharged me for extra postage that was not needed, and then you try and work with customer support and they just give you the runaround. The customer representative says to go file a claim online. Go online and it says you can not file online. Call back and get the same answer over and over again. read more

Once again packages are being left on the sidewalk no where near my 3rd story apartment. I have wasted another hour of my life trying to find it, then on the phone with foreign CS that won't do anything but tell me they will call me back in days. They won't give the number to the distribution center here locally to actually deal with the problem anymore according the the CS agent because they got too overwhelmed with problem calls. I'm looking at small claims court or larger legal service at this point. read more

Screwed me over not twice, but three times. Three days of promises, no delivery. Why? Is what I want to know.

Update: It's now been over 9 days and I have yet to have hear from FedEX regarding my submitted claim. The package was insured and I completed all necessary steps outlined in their claims process. I followed-up with a phone call, at which time I was assured that the claim was in good standing. Fast-forward 8 days and I'm on the phone again, waiting.... Terrible customer service and even worse deliver service. Avoid these monkeys for all of your shipping needs! read more

I will never use FedEX to ship anything. I shipped 15 boxes to Egypt for $7k and received no support once the boxes got to Egypt to pass through customs. We were lied to numerous times as to why the shipment was being held up. First they claim they could only deliver to Villas, my son lives in apartment, then they could only deliver to a business and finally 15 boxes is a commercial shipment not personal and as such would be subject to additional duties and fees. Truer words were never spoken, as FedEx hit me with another $4k. And now no one from Fedex above the first echelon personnel that answers the phone can be reached. As an international shipper they claim not to be responsible to know all the rules in the countries they ship to and that I (we) as consumers should know. I used them because I believed they were experts... BOY WAS I WRONG!!! They are experts in one thing alienating their customers. Julius C read more

I was in my dining room, and I heard the pleasant sound of a large package being slammed on my porch. The fed ex guy decided to dump it off of his hand truck instead of knocking on my door like most delivery drivers. The item was a storage rack and it's useless at this point because there are missing nuts and bolts that I need to assemble it. There is also a baldly bent frame that got smashed, so I cannot even mount my beams and crossbars. Sucks! read more

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I own the Duluth Candy Company and was expecting a delivery of chocolate on Thursday June 10th at my shop. The weather was 90 degrees outside, FedEx was going to deliver to my house, so we had to go through all the hoops of getting the address changed to the business, which FedEx did NOT want to do even though my business is 4 miles away from my home. Friday, no delivery, Saturday, no delivery. I checked the tracker for updates, and it said expect delivery on Tuesday!!!! Seriously???? Tuesday!!! I attempted several calls to FedEx; there automated system is designed to keep you from talking to anyone!! Finally, the tracker update is saying expect delivery Monday. I have a considerable amount of money tied up in chocolate that has been sitting all weekend in their dam Warehouse in the heat!!!! DO NOT USE FEDEX, THEY DO NOT CARE ABOUT YOUR PACKAGE!!!!!! read more

Absolutely THE WORST service!!! NEVER use them!!! Go To UPS. Save yourself a ton of headaches!!!! They are horrible. read more

I have always had problems with FedEx deliveries. Either with the straight up laziness of it not being at my front door or it claiming to have been delivered and then showing up days later. The worst part is, I live in Memphis, the headquarters of FedEx! It's no wonder USPS no longer wants to do business with FedEx and switched to UPS. read more