This is a review for Amaya at the Club Drive location in Duluth, GA. Amaya provided wonderful customer service and has a nice demeanor. Her assistance made it so much easier to complete my project. read more

Was customers service ever, I have been using another fedex locations and always when I tried to used this one, they try to over charge for everything. If I have to pay it is ok, but the way the give the serve and treat people, if you ask them something they stop you like you were a child read more

I went to the FedEx location at 3695 Club Dr, Duluth, GA 30096, United States. There was one woman and one man working there, and instead of printing the address label for me, they told me to send this email myself and even tossed me some sort of instruction card, saying I had to do it on my own. At other locations, the staff always take care of it right away, but these two insisted that the customer should handle everything. I even saw them assisting another customer, but I ended up wasting an entire hour and still couldn't get it done, so I just left. read more

Terrible customer service. You'd think a business like this would have customer service at the top of their list but it isn't. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Duluth, Georgia

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Terrible customer service from the store manager at this branch. I went in to return the original box with the cushions that was PACKED and SHIPPED by FedEx. Manager refused to accept the return label and insisted that I pay extra $$ for the cushions otherwise he wouldn't accept it. First and last visit to his location. Unacceptable! Be good FedEx. read more

Fast and reliable, there was no wait times! Clerk was friendly and knew what she was doing!

This Fed Ex location is phenomenal and the staff really know how to get things done FAST! I was in a pickle and needed some invitations printed ASAP. When I called the Staples up the street, they said they couldn't help me with my order because they were "understaffed". I ended up calling this Fed Ex location and they took my order and had it ready for pickup in less than 2 hours! The invitations came out exactly how I needed!!! Props to Keith (the store manager), Ahdan, and Zaib for all the help! If you need quick, quality service, go to this location! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Duluth, Georgia

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Outstanding customer service from Doug today at my local fed ex print ship center. This is my go to place for all my business needs that surpass my printing abilities and every time they get the job done. Today... Doug went above and beyond to help me and it was not only appreciated but deserves to be acknowledged, he said he was just doing his job but in a day in age where saying customer service is lacking is an understatement, Doug has proven otherwise. Not only does he handle this busy location with efficiency but he does it with grace! I hope he is the manager because if not he most definitely should be! Keep up the great work Doug! Matthew, thanks for doing your job in excellence! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Duluth, Georgia

The worst customer service I have ever received I was in line for approximately 10 min because there was only one person on the counter which is understandable but then two other people come in and that employee there proceeds to helping them out well I had been waiting 10...15 minutes and she saw when I came in but she preferred helping the other two customers I don't think that's acceptable read more

Service SUCKS. Paid to have package sent overnight. This was on a Thursday evening. Should have been delivered by Saturday. Package never arrived. Returned to store that is sent package. They told me to call customer service Andy refused to assist me in tracking package. They were beligerent, unappolegtic, and unhelpful. I will never, EVER, use or do any type of business with FED-EX again! NEVER! read more

I was extremely satisfied from the service mr. Cameron gave us. Very nice gentleman and really helpful! He really has outstanding customer service! I will definitely be returning for any other services needed from fedex! read more

Due to its proximity to my office (about a quarter mile), this is the Kinko's office location that I tend to use most even though I would rather not based on previous experiences. But desperate times call for desperate measures and all, so it's off tot he Club Drive location I go. It is not an exaggeration to say that EVERY SINGLE TIME in the past year that I have had to have documents printed here for a big presentation, such as signs, mini booklets, banners etc, there will at least least one error in the order. Often it is a size issue such as for a banner and they will either give me a credit (if it is close enough for me to use or time is very tight) or will remake the item. I take the time to verify the sizes and details before placing the order and go over every item with the team member, so I truly can not fathom why they make so many errors, but they do. Other times, the mistakes are just sloppiness such as forgetting to put the easel backs on counter top signs or inserting the pages in the wrong order in a passport type booklet. They would get a one star review, but they do seem to specialize in service recovery and sincerely apologize when they screw up, so I added a star for that. However, when I use this location, I now add at least 24-48 hours to my project timetable to allow for the almost-inevitable remakes! read more

I'm so sad I don't remember the name of the guy who helped me but he was awesome! I came in to get copies of my resume printed and the guy was super helpful. I couldn't make up my mind between which paper/card stock to use and he was very patient. Eventually I finally decided and got my copies. Thank you to the guy who's name I don't remember! read more

24/7 cannot get any better than that. I've been going to FedEx Office Print & Ship Center for many years. I just haven't had a chance to go back again until recently (and more than once). In the past, I used to go and get posters printed and it has been a success every time. This time, I needed to use the fax machine services because I had to fax over paperwork from my doctor's office to my HR at work, more than one occasion. I also used the printing services since I had to print document from my USB drive. It was quick, fast, convenient. I loved that. I just had to put in my credit card in the slot and do my thing and get out. read more

I've only come to this FedEx Office to make copies and purchase items. There's rarely a line, and the prices are more reasonable than I thought. I went to OfficeMax down the road to see if they offered padfolios or resume paper cheaper, and OfficeMax was $2 more expensive for the same resume paper. FedEx Office beat their price on padfolios (by under $1) and presentation binders (by $1). read more

First time sending something other than basic mail via usps and I'd like to give a big thanks to KEN! Was a little overwhelmed walking in and not sure where to start. He was very patient, even when the key pad for me to sign wasnt working. Gave me options for sending with prices. Thanks again. I know where I'll go when sending anything other than bills. read more

I have had great experiences at this location. Friendly and very knowldgable staff that has always seemed to help me meet deadlines for getting things prepared quickly. Highly recommend! read more

Open 24/7 and always excellent customer service. Went here a few times for business purposes and these guys always exceed expectations. read more

Has anyone left their flash/zip drive here? You go back to retrieve it and they tell you they log "everything" but dont let you see the log? Also, within this system of Lost n Found, they don't "log" you coming in to request your drive, but they will go behind a door for a few seconds and return with a "No, we don't have that one". The main office in Memphis didn't confirm or deny this as company procedure. They took my complaint and gave me a case number. read more

I had the pleasure of working with Ms. Marquita. She was so helpful in making sure my print job was executed well. There were a few problems with the things I emailed to be printed, and Marquita went above and beyond to communicate to me everything necessary to get the job completed properly. My printed materials looked beautiful and I am so grateful for her patience, kindness and service. read more

Had the best service by the nicest guy!! He packaged my printer very well and was working hard all by himself.

Decent service, moderate waiting times. They are open 24 hours so that is absolutely perfect!

There is always slow connection here , it's sucked because it's a kinkos. I have been waiting 20 for one copy I tried the print and go , nothing . I send two emails to there direct email and I'm still waiting. I waited 25 minutes for one copy . And when I use the Internet there is always a slow connection too. read more

After searching and driving around looking to buy a simple folder for an emergency and me without a wallet....Apple Pay does not work!!! even though it's listed as a location that does accept it. read more

The people working for shipping is really lazy,they move slow like turtle,looks like no sleeping couple days(I be there in the noon time)they acting like they didn't hear you when you ask question ,and price is more expensive than other companies. read more

I think the most disappointing thing about leaving this review, is the fact that majority of all the other reviews for this place seem to be 5*. Did I go in while the "B" team was in? Maybe the "C" team? Went in today, and literally received no help. Every single employee in there seemed as though they didn't want to be there, and since they were there, it was like they had made the decision as a group to not do anything. I don't get. Honestly, I don't even care if the people were rude. This is a business where they "print" things. Be rude, print my stuff. I promise I wouldn't have thought twice about the people working here 10 seconds after walking out the door. But I walked out the door with no prints. It would be like going to Starbucks to get coffee, and them only having orange juice. WTF? read more

I have only been in this location a couple of times to send a fax and scan a document or two, but I have to say that the customer service here is amazing. The lady who helped me in the computer station was extremely patient and helpful, and because I had my antsy 5 year old with me on this particular occasion, I ended up LEAVING my PURSE beside a chair in the back of the store by a computer. To make matters worse, I didn't realize I was missing it until a good 5-6 hours later (we are talking 11pm on a Friday night). I was freaking out, and called the store, and the lady who answered assured me they had my purse and that it was OK to come pick it up immediately (of all places to leave my purse somewhere, I am glad I decided on a 24 hour location, lol). I arrived shortly after my phone call and the manager returned to the front desk with my purse and a "Lost and Found Book" for me to sign. She also made me show some form of ID (luckily I had my debit card in my pocket) before handing my purse over. I had over $200 in cash in my wallet and everything was there- untouched. There are still honest, good people in this world and I believe the staff at this FedEx Office location has employed the best. Thank you for your great customer service and thank you for saving my purse!!! read more