The Baseline: For a printing and mailing center the business should have great service, good staff, and ability to find solutions to any issues. Service Requested: I had some 3x5 cardstock flyers made up for the local Wiseburn Educational Foundation Rock Around the Block that I gave a file the night before and picked up the morning of the event. The turn around was great! Sheidy and Mariah helped me size up my print to make it look great. Great team members! Quality: Professional quality prints and were cut to size. No extra work on my part so I was very satisfied. Value: There was a special running for the prints and I got a great value for the advertisement flyers to hand out. Paid under $300 for over 500 3x5 cardstock color flyers cut to size. If you think what that would take on a home laser printer and time on a cutting board you will realize what a Great value this is. read more

FedEx Office Print & Ship Center - Sign - Printing Services Near Me - Hawthorne, California

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Do not have your items packed or shipped by FedEx, especially not at this location. Recently, I sold an $800 turntable on eBay and decided to ship it with FedEx. Their "FedEx Office Packing Pledge" states that if you have fragile items, at FedEx, "You'll get the right solution, along with the ultimate peace of mind" with "Packages packed by FedEx Office team members at a FedEx Office location". Additionally, they state, "In any event, FedEx liability for fragile items, items of extraordinary value, and other items whose market value is difficult to ascertain is limited to $1,000". However, when my turntable arrived at the customer significantly damaged, FedEx refused to honor that commitment. The turntable plastic cover arrived cracked and broken in multiple areas. Parts were left unsecured, causing damage to the stylus and possibly the arm, which is needed to actually play a record, and most notably, the corners of the turntable were chipped on both sides. This is a heavy and sturdy turntable, which means the turntable was either forcefully dropped multiple times onto the corners, banged on something before shipping, or the turntable wasn't protected at all despite their claim of being professionals. When I submitted my claim to FedEx, I went through weeks of pushback and policy loopholes. They stated the most they could refund me would be $115. So now I have to return the customer's payment, and I have a significantly damaged and possibly unusable turntable that costs $800+ to replace, in addition to a $250+ stylus. Again, I paid for FedEx to ship and package the product, and paid extra for fragile item shipping. And still they refuse to support. It's shameful that such a big company makes these grand promises to provide great services, and when they fail, they refuse to take responsibility and leave the customer paying for their mistakes. read more

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Went in to print some last minute things for school and to prepare for my grandmother's funeral and the service was just phenomenal! The staff in the printing department were very attentive detail focused and just made me feel like the $400 I just spent wasn't so bad! Can't remember the male who helped me name but Thank you! read more

This was my first time using FedEx's printing services and I'm so glad I chose this location. Kevin was kind, helpful, and efficient. So grateful! read more

I have been a regular customer at this FedEx location for a while now. Today was my first time shipping internationally to Japan. I am so happy and glad Julian was there to greet me and offer me assistance with all my questions. Kevin gladly assisted me with the Fedex email I had to send them with my tracking labels that I did not know I had to take with me to ship international. They both are really cool and cary a very positive attitude and that's one more reason why I continue coming back. Please acknowledge Julian and Kevin for their great customer service and positive energy. Carlos S. read more

I've only been to this location once and the FedEx offices a few times before. I had to quickly get some work papers sent out so I stopped by with all my stuff. Michael was one of the people working and he was great! I didn't have to wait to be helped and explained that I needed to ship my papers quickly. He gave me an envelope and made me a label, explaining the shipping options. I was in and out of there in like 5 minutes! read more

I usually hate interacting with people and asking for help. I was dreading going into Kinko's this morning because I had no choice ... and I'm so glad I did! Kevin completely changed my experience. He was incredibly kind, warm, and proactive from the moment I walked in. I had no idea where to start, but Kevin took the time to walk me through everything--helping me pick the right paper, guiding me through MS OneDrive on the machine, and making sure everything printed perfectly. His patience and helpfulness made me feel completely supported and not at all incompetent. I can't remember the last time I had such amazing customer service! If you're ever at Kinko's, look for Kevin--he'll make your day! read more

Amazing customer service here when I needed to complete some business matters that were time sensitive and stressful. The priority mail was what I needed and i preferred coming here instead of USPS for my more important business. I have the peace of mind finally and I am relieved I completed a very important mailing for a life changing event. For me, I feel like FedEx has helped me overcome some tough times. read more

It's been hot minute since I've been here, but service was great Thomas was awesome and amazing, very helpful and polite. Wish customer service was more like him everywhere. Keep up the amazing job and thank you for all your help today. read more

FedEx Office Print & Ship Center - Paper samples - Printing Services Near Me - Hawthorne, California

There are bad FedEx stores out there. This isn't one of them. I'm a repeat customer here and it's always a smooth transaction. I highly recommend driving out of your way to come to THIS FedEx. read more

Waited over 30 minutes to get a code to print a document and NEVER received the code. How does it feel to waste your time and not even complete the task at hand? Horrible. read more

I had to visit the store twice within a week for printing service for a Seminar that I am giving .The Customer Service Rep Thomas was amazing !! He was patient, kind & gave me exactly what I wanted. I will use this office for all of my printing needs . Excellent Customer Service was provided by Thomas and that means a lot to me . No one wants to spend money where their not valued. Thanks Thomas Kindly, Tonya Muhammad read more

FedEx Office Print & Ship Center - A picture of the itinerary for the Seminar. - Printing Services Near Me - Hawthorne, California

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Kevin was so sweet and helpful! He was super patient with me while I trying to figure out how to print from my phone. We need more people like Kevin in this world. read more

The store manager, Kristine, saved my butt. I needed to print something for court and she was super nice, took the time to explain the fastest way to get it done, and resolved my issue. Tip: submit an order online at fedex.com (print) at least 24h ahead of time and pick up in store. read more

Very good service the you g lady who helped me was great, very nice and very helpful :)

I came into this location the other day to drop off a package. There was a long line so an employee (Kevin) stepped forward and started offering help to those in line. Lucky for me I had a pre printed label so he was able to show me the self help area and assist me through the process. It was nice to get good customer service. I didn't have to wait in that long line either! Thanks Kevin. read more

horrible service, I went in to ask for help to make copies as the lady there she said to go to the self service. I told her I would like to copy with them because the machine makes too many copies and charges me more than necessary. She made a face and sighed then said she would charge me an extra $2.50 just to help me. Like what the hell?!? So I just printed it myself and still got charged more than I needed to again. Dont come to this location the worst. I've been to way better and a lot more helpful employees elsewhere. read more

Today I got the best customer service by Kevin. After I told him about my horrific experience at the El Segundo location he made it up me. His excellent customer service will always have me coming back to this location only. Thank you for all your patience & help Kevin!! read more

Walked in and was greeted, went to the line and the Rep. Skimp me twice to help other folks. I asked, is not the line here and she shrugged her shoulders.......So I just walked out and went to the one in Torrance. The service was GREAT....... But, the one in Hawthorne, lost a faithful patron. ( Niot even a half a star!).... read more

Yelp reviews are true. Kevin is great! He was helpful, friendly and should be the one running the store. An employee like Kevin is rare these days. read more

These gentlemen are very helpful on the afternoon shift. I believe one of the staff members name was Kevin or Martin. Doesn't matter, they all helped me out with the upmost respect and urgency. All of the staff members! Store was clean and operating very efficient. Keep up the good work gentleman. R. Scott read more

The two toned suppose manager was very disrespectful and extremely rude. I tried to have something done the same way. I've always had it done and this individual belittle me and made me feel like something was wrong saying that she would talk to the individual without even looking at what I was talking about, I will never come back to this location after going there for about eight years and I may actually start going to UPS or the United States Postal Service read more

Its a typical fedex copy center place. Though the only thing i will say is that they have more computers then I've seen at copy places and most were busy. Other than that its nothing out the norm. read more

Sooo I came in 15 minutes before closing. Yes, I know annoying. However I really needed these papers printed out for work. I tried the machine, and well my paper was blurry. Jasmine stepped in and helped us out. I was very pleased because I'm just not good at doing what she did. She got the papers to look clear. Thank you! read more

This print and go doesn't work. I sent the attachment 3 different times to the email and never got back a response with a code. The 2 ladies working were not very helpful. UPS is much more service oriented. read more

I stopped by Sunday afternoon to get something printed. Like always, I was in a hurry and maybe it was the confusion on my face but a kind young man step right up and asked if I needed help. I want to thank Kevin M. for saving my day. I was having an issue with a file and immediately he offered his assistance. I email my letter to him at fedex.com and he went around the counter, tidied up the letter, printed it and supplied me with an envelope to keep it safe and I was on my way. He was charming and helpful and Fed Ex is super lucky to have him. I live a little out of the way but I will drive a few extra miles for great customer service. Thanks again Kevin, I hope to see you again. I will tell anyone looking for print services about this location. read more

I came in anxious as I had to print for a final project and had no clue how to set up my pages. Thankfully, Kevin was patient and knew exactly what I needed. So grateful for the great customer service! read more

Kevin was one of the most helpful people. I was really stressed and he really helped me get my project completed.

I came in to ship out some documents. When I came in, I was told I needed to print a label myself. I went to the self help station and entered the information to print a label, but I kept getting an error message. The gentleman was trying to help but wasn't sure why I was getting the error message. He went back to a lady who was sitting at her desk. Without knowing the situation, she said I must've forgotten to click a button. The gentleman and I walked back to the computer and he was able to confirm I did everything correctly. He went back to the lady for further assistance. He came back and said he was informed I should do it on my phone, email the label to them and that will fix it. She couldn't get out of her seat to assist. Frustrated with the situation, I thanked the gentleman for trying and decided to go to UPS instead. I spent 5 minutes entering information and the solution she recommended was to start all over instead of trying to figure out what the error code was? I don't work for FedEx, so I don't know how the system works. It would've been nice to help me print the label. Maybe get out of the chair and make an effort. Poor guy was as confused as I was but at least he was trying. read more

Terrible customer service! The first guy just asked "what you need", but could not help me. He then called Shady, or whatever her name was, and she had a terrible attitude. I told her that it was OK if she didn't want to help me. BS service and I would never come here again. read more

*** Pitstop Review (Hawthorne) *** Made a quick stop to send off some goods. This Fedex is located in a super busy part of town right off of the 405 freeway Hawthorne exit. Here's what liked... * The location is convenient being right off of the freeway. However accessing the lot can be difficult. * Love the customer service. The ladies at the front register were super friendly and helpful! I was caught off guard by the genuine smile and quick service :-) * The parking lot for 8:30 am was excellent. * There are plenty of places to eat in the plaza if you need a one-stop-shop location. Here's what I didn't like... * Accessing plaza was difficult with the rush hour traffic. read more

FedEx Office Print & Ship Center - Exterior - Printing Services Near Me - Hawthorne, California

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Correct your store hours!!!!! Just drove all the way over here from Long Beach bc your Yelp says you're open until 8pm! And your closed! Time is valuable to business owners and you just wasted my time! read more

Worst customer service!! No help, demanding manager.. Doesn't want to work with a attitude! Trying to be helpful, but with no respect. I never had I asked how many years they worked there??! But before I asked anything they think know everything!! THEY NEED BETTER CUSTOMER SERVICE!! THAT IS WHY THEY'RE STARS ARE LOW!! NEW MANAGEMENT PLEASE!! Especially in this type of AREA!! THIS IS BY FAR MY WORST REVIEW EVER! read more

I came in last minute rushing to get a package out. My printer was having issues, so my label did not print properly. Sheilon helped me fix all my issues and addressed all my questions with so much patience. Her phenomenal customer service truly turned my day around. Going forward, this is the only service center i will use! read more

I walked in today to send a fax. Yes, an old school fax. The team in there was an all women team who was multitasking like BOSSES. I especially wanted to shout out Jasmine who had at least 4 people asking her for help at the same time and she stayed calm and positive and helped me make sure my fax went through. Thank you Jasmine! I appreciate you and your willingness to help me. read more

What else can you say? FedEx Office is your average print shop. I utilized FedEx Office on a regular basis when planning my wedding. Some of my projects were DIY. I decided to go that route to save money. I got my menu and thank you cards printed here. I purchased designs from some excellent and cheap artists on etsy.com. Afterwards, I saved the designs (PDF and jpeg) onto my flash drive. Then I went to FedEx to have them printed onto their paper. Tips: Have your design saved exactly how you want it. Otherwise, FedEx Office will charge a design fee...even if its to change the smallest thing or color. Also, the card stock is pretty pricey. We cut our price in half by just changing from card stock to something that is a little thinner....but still thicker than regular paper. Lastly, try to visit in the evening. There are little to no people and you get better service, read more

These fucking retards haven't updated their business hours in years, and don't waste your time calling to ask when they're open.

Nice visit because I walked in at just the right time as there was no line. However, the customer service representative was not personable at all. read more

This is my second time here at this location to print obituaries last minute. The amazing rep. Kevin has always been great and has gone above and beyond. Great customer service. Thank you Kevin read more

Fix your store hours. Commuted here from 25 mins away because online it says the store is open until 8 but they actually close at 6.