I was in need of passport pictures. Fortunately, I only needed digital photos. They told me that their machine was obsolete. So if you only need digital pictures, here you can get them. read more

This FedEx has the most understanding, knowledgeable, and efficient staff of any FedEx I've ever been to. They have resolved so many issues for me and finished large print orders much quicker than expected. The managerial staff is kind, smart, and helpful. All of the staff members are well trained and well equipped when things go wrong. I will absolutely continue to give this specific FedEx location all of my business as they have never done me wrong. Thank you all! read more

Paid for express delivery but the package sat in the office for 4 days. Final delivery was almost 2 days late and even tho they claim to guarantee delivery when I tried to open a claim they said that practice was suspended during the holiday. That wasn't disclosed when I paid for the service. They said they guaranteed delivery. Totally got the run around with NO resolution when calling customer support. Their attitude is "too bad". Will NEVER use them again. This seems to be a common across the company. read more

The staff here needs to be trained correctly. I came in to return a package and the girl working gave me a bag to "try and see if my package fit" then informing me since the bag ripped I would have to pay for it. What a total joke! read more

Besides the female manager and Rolando (the adults), I can't stand the arrogant dorks who work there. The idle loud inappropriate conversations gotta be against FedEx's code of conduct. And make some damn signs if want lines to form from a certain place. If the customer walks straight up to the counter then you get off your duff and help them. Do not snap at them and start pointing to some area that nobody can figure out if they're new. One call to the district manager and you're stocking shelves at CVS. read more

Emily tonight was amazing! Helped me fix the horrible mistake Postal Annex @ Towne Center made with my 13 packages. Emily is polite, forward thinking and very efficient. Thank you for saving the day. read more

i went today to print something and asked the lady working at the front very nicely for help. she was so annoyed by this and scoffed and me and didn't even help. she made me feel very dumb for not knowing how to do it, instead of just telling me how. i'm a very young girl and i walked out in tears. read more

DO NOT SHIP FROM HERE. If I could but zero stars I would. Managers gaslight you and employees don't know how to use their own system. AVOID AT ALL COSTS. read more

Noah was really helpful and kind to me. this afternoon scanning some plans. I didn't have a clue how to run the big bells and whistles machine and he walked me thru it step by step read more

I wish I could give some braincells to these workers. At the pace they work at and service they give I'm surprised the store is still functioning and anyone is getting their packages. read more

The service here can be hit or miss. The wait for shipping can get long quickly with just a few people in line. But if you need to get something pretty standard done they offer reliable service. I've witnessed many customers have bad experiences here. Usually it's a result of not having the right understanding of process, pricing, and timing. For example if you need to print something off your computer bring a thumb drive or be prepared to email it to the email address they tell you - or be prepared to buy a thumb drive from the store. read more

FedEx Office Print & Ship Center - Well-stocked store - Printing Services Near Me - La Jolla, California

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I had another great experience today. This FedEx store no longer open 24 hours like my previous review said, it is still 7 days a week. Today I came to make copies and scans important documents I must send to the Riverside Tax Assessor that the deadline was already past. I somehow got charged for 5 copies when I made 4. Noah had great patience coming over the the machine and showing me what the thinks I did wrong, and helping me understand my choices on the copy machine, and that it can do "funky things" . Noah went thru the trouble of finding my transaction, cos I did not get the copy machine to produce a receipt, just to refund me 20 cents to my credit card. I saw that other customers here on Yelp, appreciated Noah's help and patience, too. I made sure I got his name so I could give Noah this 5 star review for his service on this Sunday, Father's Day, June 18, 2023. read more

Lamar is a horrible employee with zero emotional intelligence, cannot simply cut papers without getting annoyed that someone needs his help . He will be reviewed and will have a complaint on his record . As a "manager" of a company who if you died today , they would replace you tomorrow, I didn't think he would want that . Yet here we are . The whole neighborhood hates these soggy ham sandwich employees. The "reviews" speak for itself . read more

This Kinko is awesome!! Went in the Monday before Christmas to have them print some Christmas cards I made with my doggo on it, but the cards were too big for the regular sized envelope, so I was gna make it as a Christmas postcard, but the guy who was helping me was super nice, He found a few large envelope that fit and gave them to me for free of charge!! The lady who answered the phone was super nice in person as well. This place is the go to place for printing and copying. Their price is not bad at all compared to places like Postal annex or UPS store. read more

FedEx Office Print & Ship Center - Printing Services Near Me - La Jolla, California

Fedex Villa La Jolla. Rude employees. Really rude. They act like they do not care about customer retention.

Remains the worst FedEx location that I've done business with. Long lines, limited and poorly trained staff with zero regard for customer experience. They literally act like it's a Union run government entity, that's doing you a favor! read more

This is a great place to get work done. The have a lot of office supplies and several copy machines. They have a public restroom and water fountain too. read more

Terrible customer service at this location by the assistant manager. I'd be less inclined to post this review for an entry-level employee but considering the dismissive and rude response to a question I asked, I think the company would want to know. He could benefit from some training on what good customer-service looks like and how to get to "yes" as he clearly has autopilot on for giving negative response before he even stops to think. Perhaps thinking isn't his strong suit. read more

Service--Extremely poor. I went in to get copies made and I was met with an employee named Gigi, extremely rude. It is their JOB to help not act like I am bothering you. Never going back to this location. read more

I'll go out of my way to go to a different location. Lamar lost my business. I have shipped hundreds of boxes and this is the first time something like this happened to me. I put a smaller item in a large box. He broke the top of my box and said he would have to repackage it for four dollars... congrats. read more

Austin is exceptional. He went above and beyond in assisting me, exceeding all expectations. I'm extremely happy with the service he provided--professional, patient, and kind throughout all of my requests. Austin is a tremendous asset to FedEx. read more

Getting back to normal #35 I felt bad for the customer service reps in the store. Only 2 of them but a line of 5 people. The ladies working yesterday were very patient and doing their best. Phone ringing off the hook and pellette needing shipping and printing. Kudos to them. Only reason I docked a star, is because my work discount number cannot be entered in the self service copier/printers anymore :( read more

I needed to print more than $80 worth of printing so i couldnt do it on self serve "for my safety". So they charged me extra $50 to do it behind the counter. Nice people. Dumb policy. So because their machine wouldn't take my money I had to wait in line, pay the $50 to get them to send it electronically to the VERY SAME plotter, plus I had to come back later. Every time I go here it seems like there is some issue. The parking lot is also always terrible. And they close at 8. Theres a good blueprint shop in La Jolla. Next time i go there. Email and pick up. I shoulda done that. Lesson learned. Follow up: Try Copy Cove in La Jolla for better prices, service, and turnaround. Im just a customer and not affiliated with either. read more

I was stressing out, because I was trying to finish a project in the next 4 days before a ceremony for a friend that died. I was printing up things to put in a shadowbox / frame, and went there to print things up. An Assistant Manager named Nala was sooooo helpful, and it eleviated the stress I was feeling. She went above and beyond in helping me, even measuring something to cut for me, since I was afraid I'd mess it up using the big cutting machine out front. I left there having not spent a lot of money, and with literally none of the stress I had before I arrived. Terrific prices and great customer services. read more

Came at 7:50 pm before 8 pm closing and they had closed their doors and everything was shut down - nobody in sight. Great way to lose a paying customer. read more

David was so sweet and helpful! He was very personable and has a great work ethic. He made my happy returns so much easier and made me feel welcomed. We need more people like him in this world!! read more

All the people here are so nice and go out of their way to help. Special shoutout to Graham, Tad, Gigi and David. If I have a special request they always have a solution. read more

They would not release my package to me until I showed them my BANK STATEMENTS!! This is the most insane policy and I can't believe it to be an actual policy to need to show them financial documents if they don't believe you are actually YOU! I have a driver's license with my old address. I have a digital DMV documents that saysI changed it to the new one, the receipt for the package and able to show that I can login to my FedEx account and edit the delivery details. He would NOT give me the package until I LOGGED INTO THE BANK in front of him. He even took my phone and handled it. I changed my password immediately because this seems like a scam where a camera must be nearby or maybe he airdropped info to himself. I can't imagine why they would want to see your bank account and handle your phone as the ONLY WAY to prove your identity. read more

The people that work here are miserable and rude. Ive never seen such distaste on person's face until about 10:30am today. They're not friendly and they seem disgusted with people. Why are they working in a public facing role? read more

Gigi! Thank you for helping me get my documents scanned and shipped you are the reason why I'm giving 5 stars! The new guy with glasses blew me off but you took the time out of your day to help me and I thank you for being so kind and helpful!! Parking is tight but a great location read more

Some of their staff seem ok but they are SUCH a rip-off. I was looking to ship something to Australia (I know, it should not be cheap) but she tried to convince me that it would cost nearly $750. Not joking. Then when I pointed out that this was ludicrous, she indicated she could have a manager come over and explain that same concept again. Are you high? I went to the local UPS store - paid them less than $20 to professionally pack it and then shipped it via USPS for around $100. What a joke. read more

Extremely slow service, understaffed location and employees here are simply not trained well enough.

They had four employees helping with shipping and it still took forever with a line 13 people deep. read more

FedEx Office Print & Ship Center - Shipping at Fedex - Printing Services Near Me - La Jolla, California

WORST CUSTOMER SERVICE EXPERIENCE, EVERY TIME. EVERY TIME. Every time I need to go to Fed Ex ("need" meaning I "have to" per the return code of the store, not voluntarily), my heart drops, knowinggg I will get yet another bad experience. AND it doesn't fail!!! In addition to long lines and slow, poor service, the workers are rude and have attitude. Not all seeming to want to help and be kind. and the manager, LEWIS!!! WORST ATTITUDE. Today I saw another customer asking for soap for the restrooms. He says "we are out" in a very unsympathetic way. She had 4 kids with her, one in a wheelchair. He says they've been out for 2 weeks". TWO WEEKS?!! and you say that, as a manager, with a sly smile on your face?!!!! and when we ask him why he can't get some from CVS right next door, he says he wont pay out of his pocket cause he won't get reimbursed from the store. This is a lie. 1. As a 'manager', you should not let your store BE without soap for TWO WEEKS! 2. That means all the employees, who are touching your hands and parcels, have not washed their hands in 2 weeks!!!! :(((( 3. To have this attitude, and refuse to even put a 'does not work' sign on the restroom door, is veryyyy disrespectable. There's more but I've said enough. HORRIBLE, UNPROFESSIONAL ATTITUDE :((((( read more

I came to Fedex to buy tape and didn't see any. Asked person at the register for help and she was very unfriendly and indifferent. Their customer service is not good at all. The store is being remodeled and it definitely look nicer than it did before. read more

FedEx Office Print & Ship Center - Printing Services Near Me - La Jolla, California

I've had mixed results here. They were very helpful with a funeral program I needed to print, and with issues related to printandgo@fedex.com. But they're supposed to be open 8 to 8 as their "hours" sign and Google says, but yet at 7:00pm on a Monday... they're closed. I'm standing in front of the door and it has a "store closed" sign up. Surprisingly, this is also not the first time this location has *not* been open during hours they are supposed to be open. Get it together, FedEx. read more

Don't order wedding invitations here! We asked for the same color front and back but they printed out 2 different colors, refused to fix it or give us a refund read more

I went in to make a copy I know nothing about these machines I went to the front desk For Help I explain to the person that was working there I've never use these machines can you help me he said he would charge me two dollars and change if he did it very poor customer service all I needed was one copy he didn't want to even do that for me or even show me how to use the machine again very poor customer service read more

I use this location at least once a week! It is open 24/7. I use their massive color and black and white printers. Print from my USB drive or make copies. I have also used their scanners and shipping services. The staff is always friendly and helpful. I have shipping items there many times at all hours of the day and night. I found my mom the BEST mother days card too! They have a section for computers to use, and a variety of printing papers and posters and stationary. Not to mention the large printing machines for posters or large requests! read more

Such Amazing people at this FedEx. Great service! No matter if you go on a Sunday night, you will find them smiling and always ready to help. read more