Brenda and Mary were so kind and patient while I returned all my annoying returns and made it super easy. I noticed and appreciated that they even helped train and elderly person on the scanning option for returns with no impatience or hurrying them through. They helped me packaged all my items to ensure I got the money back . I'll not come here from now on. Thanks gals! read more

Very convenient to my house staff is always very friendly and open to help. I also love that they have self service kiosk for my Amazon returns and last is that they are open seven days a week thank you. read more

Been living here in Clairemont for 10 yrs now and this UPS is my go to for notary, shipping and returns. Len was very helpful and nice. I cannot forget how he assisted me one time, he went above and beyond. Yesterday, I went just because I had a shipment that I've been waiting and i've been dealing with the vendor for almost 2 mos- the replacement of of the product was shipped via UPS and the vendor messed up my address - this store looked up the shipment for me and confirmed with me that UPS has my updated address and offered that I come back if I did not receive my shipment. Although this shipment really doesn't have anything to do with them since they just a store, they offered their assistance. I appreaciate that and I went home with a peace of mind that I will receive my product replacement. It delivered today just like what they confirmed with me. read more

Bad customer service. I had called to ask a question just to confirm about a return I have done a few hours prior. Sarah answered the phone and I had told her I made a return and I haven't received any confirmation on it when I usually do. She acted like I was stupid and said uhhhhh well idk what to tell you. She gave the manager the phone and the manager easily answered my question. I work in customer service as well and I just didn't appreciate how she talked to me, it was very unprofessional and rude. read more

I was severely bothered by my visit to UPS on a Wednesday afternoon. My prior visits had gone off without a hitch, until I came face to face with a condescending, abrasive and rude attendant. He appeared to be in his late 30s or early 40s and had tattoos up and down his arms. For the purposes of this story, let's call him Jack. Jack seemed to have a bone to pick with me the minute i walked up to his station. When asked, I stated my purpose for patronizing this USPS as making a return, and that I was told I could drop off my package without a shipping label. Jack took my statement to mean I was planning to leave and immediately, forcefully began to lecture me that it would be a very bad idea to leave without a receipt. I iterated that it was never my intention to leave and I was simply stating why I was there. Next, Jack placed his hand on the device I was returning, on a day with record heat, narrowing his eyes at me, he pronounced, in a blaming tone, that the device was hot. He said "was this left in your trunk"? I said no. He asked why it was hot. I said "it's a hot day". Next, Jack proceeded to scan the first of my two devices. He had trouble with the second one, and after 3 attempts to scan the barcode, proceeded to jab it with a pen trying to open the plastic coating without permission. I was shocked. "What are you doing?" I asked. Opening it. He answered. I said please stop, don't open that. He said he could not scan it without opening it, repeating that "we've been doing this for 15 years we know what we're doing". I stated that the company said the devices could only be returned if unopened. He stated that it didn't matter if they were open and he had to open it. I asked him to please be careful and only open a small slit above the barcode. He made me nervous with how he was aggressively trying to rip open the package jabbing it with a pen, so I offered to open it myself. He sighed, then, simply holding the plastic taught on one side, he scanned the device without trouble. His attempts to open the package without my permission and the ease with which he scanned it, having previously scanned the first package as well, hinted at an impatient lack of care or consideration. His repeated remarks in apparent annoyance that "we know what we're doing, we've been doing this for years" and failing to respect my - the customer's wishes, was jarring and disrespectful. What is difficult to communicate over this review is the contempt dripping from Jack's voice, the constant lecturing and limited interaction with me-the customer, except for his aggressive belittling speech and ignoring my wishes. Jack's conduct made my visit stressful and unpleasant to say the least. The fact that this establishment would employ someone who so blatantly disregards customers' wishes and concerns and comports himself in a way that is hateful and aggressive is a massive oversight of this company. I wonder if Jack's actions were discriminatory. I was polite throughout my visit, despite how aggressive he was towards me, so I have no explanation for his actions. I hope Jack doesn't treat other customers this way. All in all his behavior is at the detriment of customers and UPS alike. read more

The UPS Store - Printing Services Near Me - San Diego, California

Went to get some stuff printed. Specified in the email and verbally in person I needed them double sided. When they were handed to me single sided I mentioned my request. They proceeded to give me attitude and charged me again... it's not my fault they can't follow directions. read more

I love on line shopping and I have kids that live in other states so I'm at the UPS store a lot. The staff here is incredible. They are helpful, efficient and understand service I bought a large heavy gift for my husband for Xmas. Cleveland help get it out of my car, carried it in and began the return just to realize I had to pay the shipping which was more than I'd originally paid for the item. He then carried it back out to my car. No grumbling or complaining, he did it with a smile The rest of the team will stop what they're doing to assist customers as well. I've seen the same faces in there for years, so they're doing something right to have such low turnover. There are other UPS stores closer to my home but I'd rather wait to go to this one, because good service and a smile can make your day read more

Needed to do an Amazon return, and this location opens up Brighton early at 8 AM. It is conveniently located and Claremont Mesa in the Claremont shopping center. I wasn't the only one who had the same idea, as there was already people were coming in before me and after me. However this location has a scan your Amazon returns and printer label, which is super convenient for me, Might not be for everybody. But it avoids the waiting and super quick all you need is the QR Code on your phone. Plenty of parking in front of the building located by next to T-Mobile and navy fed.Very convenient would definitely come here again, the employees were super friendly and helpful. The only downfall about the Amazon package is I thought that there was a area but looked more like a garbage, you're supposed to give your package to the attendant. Otherwise the instructions are quite clear. read more

The UPS Store - Printing Services Near Me - San Diego, California

Jasmyn is amazing. I wish I had more stuff to ship so I could have additional interactions with her! A little bit of kindness goes a long way. read more

This UPS store is amazing . Andrei and James's customer service is superb. I will always come to this store from now on,even if I have to go out of my way. Thank you for your service. read more

The store is now corporate owned and I was charged $3.35 to print 1 thing. They tried to say I told you it was going to cost that but they did not say that price. It was quoted to me differently which is just annoying. It's not a lot of money but it is for a piece of paper. They then stated it was two pieces of paper which I told them it's just one. The other one that printed went in the trash. Such a scam. Also charged me for Computer use when I did not use the computer read more

The UPS Store - Printing Services Near Me - San Diego, California

I don't normally leave reviews but today's rude customer service by the "Manager" Carrie and the "associate" covered in tattoos left me speechless. If these are "trained notary's" I don't believe they should have the ability to assist anyone with their notary needs. My prior visits had gone off without any problems, Len the main person who does the Notary's is AMAZING & know what he is doing, however the Manager nor the girl with the glasses know what they are doing. LADIES NEVER question the customer who runs their own business for over 20 something years, you have LOST a customer who has done over thousands of notary's there with Len. Thank you Carlo at the Balboa UPS friendly and knew exactly what he was doing. It was a pleasure doing business with you Len. You can thank the so called Manager and her rude employee. read more

Every time I come here to print and/or drop off, customer service is so friendly, helpful, and quick service.

Oh...where to begin. I worked in one of these places one summer 20 years ago, they nickel and dime EVERYTHING, I 'm surprised they DIDNT charge me for attaching my preprinted label for ab Amazon return. I wish I did not have to go in there, like heading for the electric chair (you know regardless that you're getting sh$t on) so I decided ( everyone typically loves me, I'm easy and chill, so I said going in, think positive, it's not going to be that bad....WRONG...WRONG WRONG WRONG ( hammer bangs down /Monty Python. fans should understand) .I went in smiling, there was NO ONE in the store, walked up to the counter and this beast ( ugly in every way possible) turns around, and gives me the "what the Hell do YOU want ?" look. My demeanor changed into cold mode, I dropped off and " here you go...Amazon return...only needs label taped (i was out of tape at home)". She didn't say a single word, grunted subtly and printed the receipt. Easy peasy!! So why the attitude?! They all have it too. Every time i have to go im there ( everything all ready to even) I get pure anger,you can seriously feel it going in, it's awful. Avoid at all costs!! Please, even if it mesns going down the street ( a ton of these places around Clairemont alone), that's what I normally do, today I didn't and I had it coming. Surprise!! It did! None of the employees want to be there, you can tell from their faces. i feel hatred and sympathy for them, do NOT patronize this place if at all possible!! It's beyond toxic. The owner, Lem, I think his name is, really needs to do something because it's either HIM or them, but as a psychologist going for her Masters, it's both. This has beeen this way from dsy ome ( slmost 20 years) but now it's just nastiness going in there!! Avoid until something changes. I'm dead serious. There is no excuse for that level of hostility in any business, period. read more

Never in my life did I think I'd be writing a review about a UPS store, but this one deserves to be talked up! Went in with an open box return that needed taping up and shipping labels put on which they did for me without having to purchase tape. When we were done I asked if they had any random stickers or labels for my toddler and they offered him Hot Wheels cars. They even let me take a second for my older son. The staff was friendly, kind and courteous and I had a wonderful experience read more

I come to this UPS store fairly regularly as it is close to my house and usually I can send my Amazon returns back here for free. Staff are always, friendly, keep the lines moving to get you in and out quickly. Staff have even been helpful when Amazon did not give me a code to scan but something to print. I just emailed it to them and they printed for me, no extra charge. I don't send many things so I cannot attest to the actual prices or services of sending things but I will continue to use this store for Amazon returns. read more

This place is awesome. I don't normally leave reviews but I felt so compelled this time. I have come in numerous times either with questions or just flat out unprepared and every time they help with answers and solutions. They crush it every time. Grateful they are in my neighborhood read more

I've used this store for the last 7 years. Always really quick service, very friendly and professional. Whenever I have to return something to Amazon they make it super easy. I've worked in customer service my whole life and they do a really good job!! read more

Getting back to normal #38 Really really appreciated the service from this place over the past 2 years. What can I say? They have been friendly, efficient and helpful with my shipments. I think the PO boxes are convenient too. read more

I have had occasion to utilize this UPS store for a variety of services from notary, copying, returns, and shipping. Without fail every employee has always been professional, extremely helpful, and have given me the best possible customer service. I can't say enough good things about this particular location in the Clairemont Square shopping center. If you need anything that UPS offers, go here. read more

I own a live plant business and have many clients all over the country that request shipping. I have been very reluctant to ship due to my concern of the plants arriving in good condition. I recently had a client contact me from Tennessee to order several plants from me, he said he would take his chances for them to arrive safely as he wouldn't be traveling to San Diego this year and he has purchased from me previously. I took the plants to the UPS store in Clairemont where James helped me. He took his time helping me and explained how he would package them securely, he also sent me photos before shipping them out and I could see how meticulously he packaged them. My client contacted me to let me know they arrived safe and sound. Thank you James for your attention to detail! read more

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I have been going here for years. I have a business account, send on a daily basis.for work and personal. I must say that the staff is exceptional. They hire well and you can see between the team, they enjoy working there. That is not always possible in a such a closed environment. James, Jazz, Orion, Mr. Len and Kari are professionals, funny and efficient all at the same time. I know it can't be an easy job so I have finally taken the time to say thank you and let everyone know how nice it is coming in and using UPS!! read more

This location is easy to access and has extremely friendly and helpful associates. Came in during a busy time was greeted immediately and assisted by James who went above and beyond to provide exceptional customer service. I just appreciated his positive attitude and willingness to assist in a timely manner. Would definitely recommend this location and huge shout out to James. read more

Went in to return some Amazon , Tim had a mask over his face , I could barely understand him , he told me to log on to the store computer and log in to my email . I asked for help because I couldn't figure it out . He would not or could not help ?? Just log on to your email ?? Oh my gosh so I left ... maybe his name was Tim , I couldn't understand him !! Need a different worker there !! read more

Picked up best friend from airport and he needed to overnite a set of keys to his family. The UPS Store located in the Clairemont Town Square was the nearest location to him. I rarely use The UPS store unless I need a quick document notarized or I need to send something (that's already the postage paid). I always thought The UPS Store up-charged too much. The owners of this location are freakin' amazing. It's so rare that I meet a couple that I honestly just want to invite over for dinner and hear their life stories. Len and his wife were so personable and knowledgeable . My friend doesn't know how to save a buck so I asked Len what was the best, cheapest, but most efficient way to send these keys overnite. Len tinkered on the computer and gave friend the best option for his buck. Yeah, it cost $41.34 but they packaged the keys and took care of everything. And come on - the keys have to jump on a plane and head to NYC by 10a EST or something. Putting it *that* way makes the $41 seem reasonable right. A few things: - you cannot use your own UPS account at The UPS Stores - customer packed packages are not covered for damage (I'm reading that on the receipt now) - UPS Ground, estimated not guaranteed I would come back to this location in heart beat b/c I thought Len and his wife were that cool. You don't see a lot of detail to customer service or customer interaction when it comes to mailing stuff ( hello...I'm talking to you USPS, yeah, that's right). So having great service and laughs with the people at this UPS Store location was a breath of fresh air. read more

The UPS Store - Popcorn bubble dispenser things! - Printing Services Near Me - San Diego, California

Place is great they are always so helpful. I feel like I never know what I am doing when mailing they are always so helpful this place is awesome!!! read more

What a wonderful experience! I was greated by Len the owner, a delightful fellow south African. He was very welcoming and such a funny character. Kari was the amazing team member that helped me with my order. I had to do Amazon returns, what a nightmare, but Kari made the experience pain free. She was so patient helping me search and scan for the correct returns. She assisted me the entire time with a smile, Len cracked some jokes, I felt like hanging out with this wonderful staff all day long. I will not be shipping my holiday items anywhere but this UPS store. They had 3 staff members assisting guests at all times, there was never a customer waiting more than a moment. Appreciate all the help and patience and incredible customer service. Will definitely be back! read more

Excuse me? She tried Numerous times? She tried once and flew off to help two other customers continuously. Then we had to ask the nice old man to help check on the faxing status. He then helped us to fax again while she was busy helping her third customers. Yes she is indeed a hard worker based on her enthusiasm and speed. However, having those was simply not enough as she had no plan/order/logic to perform the job sequentially. Assuming she is new to the work, store executives should then spend time training her in a proper manner, rather than wasting her hard work by spending your time to reply customer review on Yelp. Thank you :) read more

I travel to this store ( there's one closer) because the service is outstanding. Len is always helpful and Kari walked me through an Amazon return with patience. I've had greeting cards printed. Packages sent. They do it all with professional care. read more

The staff at this store is very helpful! I am a frequent customer and have never been disappointed with their level of service.

Amazing staff. Polite, fast and great sense of humor. Never ceases to amaze me how great they are!

Second time in a week I have had a bad experience at a ups store. First time was balboa location where they wanted to charge me $39 to send a box weighing 6 on to Canada. I questioned and he lowered it to $29. I questioned again, saying I had sent a box in January for 50 that weighed over 4 lbs. he checked and affirmed this. I asked why this much smaller,lighter box would cost so much. He shrugged his shoulders and said,"no idea." No further assistance from r research h into the matter. Today went to location on clairemont drive to return. A direct tv receiver as the instructions say to do this. The male said no we can't do it even after showing him the letter from direct tv. We had shown a packing label that I guess is only for pair office. He would give no further info on how to return it there. Just kept repeating it was a label for the post office. Yeah, we got that but what do you need in order to accept the receiver. Got nothing. I will not be returning to UPS after years of using them for packages passport pix and more. read more

The UPS Store - Printing Services Near Me - San Diego, California

With lots of online shopping and returns, I find myself at this UPS Store weekly. Parking is easy and there is plenty of it. The store is very well staffed and they quickly roll customers through. I haven't seen speed like this at any shipping store before. USPS could take a few tips from these folks;-) For easy Amazon returns, they simply scan your barcode and you are out of there.... literally in 20 seconds. Great, fast service. read more

Want excellent and attentive customer service? Go to this UPS Store. Jasmyn and Kari are always helpful and never disappoint. Five stars plus! read more

Wonderful customer service!! luckily, this is my local ups store and I'm very gratefu. I've never had an issue with anything or anyone. All the employees there are super nice and helpful :) highly recommend!! read more

I've had a mailbox here now over 20 years. Len is a class act, for an owner. He could choose to leave it to his crew to handle the day to day operations of an essential business open since the pandemic started; but he doesn't, he's right in there with them on the daily grinding it out. My mail is always up by end of day, and my packages are always accounted for. If I need things printed, it's there and waiting to pickup. Shout out to Keri, James and Jasmine, top notch crew, for plowing through Covid and the Holidays! Thanks for all your help, this past year, whew! read more

I was at this store a couple of weeks ago. It used to be a very dependable place to take my work. The man who used to be in charge apparently has allowed some boys dressed up as men to take over his store. I needed to send some documents and they were absolutely rude. Even though it's in my area, I will never step foot in this circus again. Although, I really liked the man who was in charge before the boys got there. Be warned. There are better UPS stores in the area. I will go there. read more

I just want to say I had a beautiful experience at UPS this morning. I was helped by James, super helpful and caring guy. He went out of his way to help re pack my stuff, making it smaller and tighter so that I could save some money. He saw I was overwhelmed by the cost and immediately jumped in to help. You don't get his type of energy anywhere else, especially with shipping services where everyone is so dry and almost upset that you're there. This was a pleasure, and I hope I am lucky enough to have him there next time. Thank you James! read more

Leonard was super helpful and extremely courteous. He helped me get some urgent paperwork out the door fast. Charged a fair and reasonable price. The store is spotless and located right near Petco on the north side of the mall. I will be seeking their assistance in the future. I called in beforehand to get the green light on what was needed. If you are not sure, it is always good to check in advance! read more

Always swift and helfpul service from owner and his staff. They get right to the point to keep customers from waiting behind you. I think the gentleman that helped me last was Mark (tattoos), he was super friendly and went above and beyond to help me find the name of the company that I was missing for an address. read more