I was nervous to come back since I had a poor experience a couple of weeks ago. But this time I called to make sure amazon returns was open. Arrived at around 6pm on a Wednesday, and there was no line. Was scanned and done with my returns in a couple of minutes. They also have a UPS Drop off point, so was able to drop off a pre-labeled package there as well. Of note, there also seems to be a party city and a donut shop inside, so it seems like they're trying to achieve "run all your errands at once, here" which I don't hate. read more

Printed business cards from online. The online portion was easy. The cards looked good and were a good price for the 250 cards. When picking up the staff weren't the friendliest. Nothing horrible but definitely felt like I was bothering them. I read more

Worst customer service experience. We were told TSA services were closed from 1:00-1:30 PM, so we came back at 2:15 PM expecting it to be available only to be told the employee was on lunch. So what was the point of telling us it reopens at 1:30 if no one is actually there to help? Completely misleading and a total waste of our time. No coordination, no accountability, and zero respect for customers. If your service depends on staff availability, then communicate it properly instead of sending people on unnecessary trips. Get your information straight before giving directions to customers. read more

I come here because I don't have a printer so I just email them to their printer, print, and pay. The paper is actually pretty decent quality and a little thick so also a little bit more pricey. I came recently to print letters for my man. I came when I was pregnant and created my own little baby shower decor and I just love it here. It's much bigger so just feels more open and less crowded then if I were to go to UPS you know. They also have so much office items! They also do great signs and other personalized items! You can always check mine for coupons! read more

DO NOT print here. Worst customer service ever. The girl at the printing desk wouldn't even tell me pricing to print copies, since it's not posted anywhere, and said look on our website. Which it's not posted there either read more

i came in yesterday to pick up a banner and stickers i made. when i got there i tried to use a coupon i received in email for my online order the girl at the front (very sweet) asked for the "lead" to override the coupon and the lead said why are we overriding it and she's like it doesn't work she's like it means it doesn't apply. i then said that's not accurate there is nothing in this coupon that says excluding print services. she's like well then you needed to input it online before submitting the order and i said that' shouldn't be a reason to not apply the coupon i didn't know that. she then proceeds to raise her voice to assert herself to me and honestly make the situation confrontational. mind you im with my 10 month old baby and young daughter. I then tell her i will resubmit the order then to use the coupon since thats the reason i decided to place the order to staples since they gave me a coupon. as i was walking away she's shouting from the counter if im going to cancel the order and i calmly tell her i will let you know. i walk away and decide to just pay for it to get out of the store. VERY unprofessional and very strange behavior from someone who is supposed to be a lead. read more

5:40 on Tues evening 6-7 employees there using the comp and color printer that wouldn't respond. There for a half hour and not a single employee asked if there are any issues or if anything they could go and do to help. Meanwhile, you got three to four cackling chicks behind the counter, dropping f-bombs and talking about what they want to go ahead and eat. And by the looks of things, a couple of them should probably skip a couple meals. I was the only customer in the store for a half hour and they literally offered zero customer service. read more

DO NOT GO HERE. Terrible customer service. Ariana at the printing center was extremely rude to MULTIPLE customers when I went in. Ended up leaving due to the experience. FedEx is about 5 minutes down the road and has actual customer service support, great pricing, and overall better experience. This was my first and LAST time at a staples. read more

For the life of me, I do not understand people who work in customer service position who do not like to provide customer service. Came here today to do an Amazon return. In my experience with returning here if there's multiple items on one return, then each item gets their own sticker and each sticker gets scanned which then each of the codes on each of those stickers show up on the confirmation. Alex was the person helping me and I didn't appreciate the rude interaction with him at all. When I asked why he hadn't scanned the second sticker, first he said he scanned it, and then I said I watched you scan the first one, not the second one. Then he said he still had to scan the box. Scanning the sticker on the item and the sticker on the box it's two different things. When I said that I haven't seen him scan the sticker yet he proceeded to do a laughing gesture, and then looked at the guy at the register, and they sort of smirked at each other. I didn't get the name of the guy at the register, but he was a heavyset Mexican guy. Then as I waited for him to scan the second item and ask for a printing confirmation, he said they don't print confirmations. Obviously, if I'm asking for a printed confirmation, that's because I'm familiar with the process. So it would've made more sense or at least not come across as rude if you said oh unfortunately, we no longer print confirmations as of a couple of months ago. Not we don't print confirmations because you're saying you don't print confirmations as if you've never printed confirmations when that was always the process previously. Then he set the scanner down and said you can take a picture of this, but we don't print confirmations. I said so it's an issue to get a confirmation and on top of that anybody who has returned to Amazon knows that the confirmation emails come through fairly quickly so as I'm standing there, I've got no confirmation showing to return items and I've got no Amazon notification in my email stating anything about a return at Staples. When I said that he replied and said I don't know what to tell you take that up with Amazon. That's wild to me. If you don't like your job that much, just get a new one. Smdh read more

Walked into this store today needing three items. 2 were out of stock and one I grabbed and went to check out. I was 16th in line with two registers open. Almost all were doing Amazon returns. To buy something you had to wait in line for all returns. Manager tells me it's a 25 min line sorry you have to wait. No I don't put my items down and walked out! Staples you seem to not care anymore. So neither to I with staples read more

Today, I visited this Staples location to complete Amazon returns and waited patiently in the designated Amazon return line with several customers ahead of me. While we were waiting, the employee assisting customers, Denzel, repeatedly took customers from a different checkout line instead of acknowledging or assisting those of us waiting for Amazon returns. Over the course of approximately 10 minutes, the Amazon return line continued to grow with no communication or explanation. After waiting for an extended period, I politely asked if we were going to be helped. Denzel responded by asking whether I was "spending money today." I was confused by this response and asked what that had to do with the situation, as we had been waiting our turn. He repeated the question again. When I answered that I was not making a purchase, he responded with "exactly." At that point, other customers in the Amazon return line also began expressing their frustration. When it was finally my turn, I asked to speak with a manager. Denzel stated that he was the manager and refused to provide the name of a supervisor, instead telling me to call customer service. When I questioned whether he had a superior, he threatened to refuse my return altogether if I continued to "cause problems." I do not believe that calmly requesting a manager to raise a concern constitutes causing a problem. My wife and I are frequent customers at this Staples location, but due to this experience, we will now choose to shop at another store, even if it requires additional travel. I also noticed that similar concerns about this employee appear in prior reviews, which suggests this may be an ongoing issue. This experience was disappointing and did not reflect the level of customer service we have come to expect from Staples. read more

I used to order products online and pick them up at this store. I'd show my printed email receipt indicating who I am and what I ordered. It was always a smooth transaction. But one night I arrived and gave my paper work to an older associate (black lady) and she asked me who I was and what I ordered. I replied it's all the receipt I handed you. She could not find my name or proof that I already paid for the item. Finally a younger associate completed my order/transaction. I complained online and was told we will advise you of our decision. Staples never contacted me. It's been over a year. I never ordered another item again. There are too many other options in the Mission Valley area. read more

Place is trash. Called about a TSA Pre-Check they said "yea we do them, come on down." Drive 35min, walk in and they say "of you don't have an app, we not doing walk-ins" girl was just rude. I told her I called and asked but she didn't care. read more

This location has been my "go-to" for ten years. I've had superior customer service on numerous laptops. I'm a dinosaur and have created problems with my gear. The tech services department had been patient, committed to excellent customer service. When a replacement item was needed, I've been presented with intelligent affordable solutions. Ernie Dorado, now the General Manager has been on my speed dial from when he started..so glad to see that he now is responsible for the location that keeps me 100 percent satisfied. My work has their own IT guy, but I don;t hesitate to point my coworkers towards Mission Valley for their personal office supply/computing needs. Thanks so much, especially to Ernie Dorado read more

If I could give staples zero stars, I would. I've been to this location numerous times now and have always had rude/Poor customer service. This one took the cake. I went into complete some Amazon returns and the guy at the front was rude and short with me from the very beginning. Dude I'm sure you don't like your job, but do you know what customer service is? He basically had me do his job and when I made a comment about it, he told me that if I was going to have attitude that I shouldn't ever come back. Really staples? Is that the kind of employees that you hire? Because based on the other reviews at this location it appears so. Won't be going back to that Staples or any staples for that matter. read more

One of the greatest things that I have found of the many Staples companies here is in San Deig is the one-on-one service with many other stores that I have been to there has been the pushy salespeople and the rude copy people. There has been one store which has been the top store with the best personnel and the managers that take you around the many Isles of the store to get to know what you need that is the best customer service and to know you when you come through the door. For many times that I have come to the Mission Valley Mall there is one store that Is located at the end of the parking is the Staples Sore Mission Valley with one of the bigger parking lots that when you walk through the side mall you can do the whole stretch. Mission Valley Staples that I go to for the many things that I need at home and my computer and camera needs to find the many sales they have monthly and the new items you may find other places at higher value. Staples Mission Valley has been the store where they treat you like family helping with the larger or if you need business cards done a certain style and the graphics you may need and the best prices which other stores can't beat the pricing. For what is the best places where you can take the day and bring your son or daughter with the store location has the best things for kids when it comes to paints and school supplies. Customer service can be said in one word is the word Staples the store which I have gone for my travel needs to get certain and the much-needed notebooks for the many hours of notes for the important things. Shopping at Staples has been one of the best stores to save money and you can test the many products there in the store to see how pens write and get the info on the needed toner inks. The many times that I have called upon the staples store and ordered things they have always contacted me back informing me that my printed orders were ready and to be picked up by a certain time to me that is great service. As a Yelp Elite Reviewer there are many stores that I have shopped in and visited there have been some that had the best service and there were some that was horrible. Yet there is one store where you can be treated like family and helped set up accounts and proof the final products it is the one thing that you can have a store work with you till the finished product. Staples is one place with the Mission Valley Mall that is close by to have such a great store as Staples to help with the many large orders which tells me that Staples is the best office Supply Company. read more

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Good value - very nice staff! I plan to go there for my Office needs. No other comments needed. read more

Came for a TSA Appt. MARCH 8, 2025 No line, perfect. Showed up 5 mins early. Checked in & was directed to sit on display chairs for sale while we waited for our appt at 6pm. Upon getting called over, my teenage daughter & husband accompanied me. As we approached Jeanne told my husband "he cannot be here". I curiously asked "oh, why is that?" confused as he was apart of our party. Jeanne replied "I have a choice due to Covid!" What in the woooooorld! Just stop. Refer to today's date, puh-lease. Confused I said "Covid?" Jeanne then said to me "if you don't like it, then you can go to another location for your appt." Ok, ok you're kidding me right?!.... My husband walks 6ft away & Jeanne looks at him & legit says "you can't be here!!!!!" Ok, now you're going too much Jeanne. I ask her, "if you're so worried about Covid, where's your mask, where's your hand sanitizer? You do know you're working in public right?" She ignores me & proceeds with setting up. I look over to see the manager Denzel & ask him why can't my husband stand next to me? He said "it's for privacy reasons". Ok, so it's not because of Covid? Je replied "no. TSA has privacy rules". Jeanne steps in & says "it's my choice & it's for Covid concerns". Ma'am we are just breathing. We aren't sick or anything. WTH? I then tell my daughter: "don't cough or sneeze or else you're going to get in trouble" & Jeanne legit turns around & says to me: "don't talk about me behind my back!" I replied "excuse me, I'm having a private conversation". You know, privacy right?" I can't make this up! When she asked for payment she was willing to grab my card & have me stand next to her with no problem. This by far was the weirdest interaction. Just go somewhere else. Jeanne - please for societies sake, retire & stay home. read more

Staples - No mask. No protection, but worried about Covid. - Printing Services Near Me - San Diego, California

Worst customer service ever!!! How are you an Amazon drop off but you won't take my Amazon returns!!!! Waited in line for so long only to be told that they're not taking Amazon returns! read more

This place continually struggles to process Amazon returns correctly, employees lack the training and will take your items and not process the returns. If you do a return here ensure that you are requesting a paper copy of the receipt that way you are guaranteed it was completed. Since anytime they say that you will get a email copy, they never get sent as they fail to complete the transaction. read more

Today I received excellent customer service from two employees at this location. The first was Jeanne who quickly processed my TSA pre-check renewal application. She was very personable and efficient! Next was Kiersten who provided the most excellent customer service experience. She quickly directed me to the exact location for the item I was looking for, and also helped me sign up for the rewards program. Thank you both! read more

Horrible! I drove all the way over to this staples to do an Amazon return and they say they don't have labels to do the returns! They need to notify Amazon of this so that customers aren't driving over here, parking, walking in, waiting in line, just to be told they aren't doing Amazon returns. read more

- Neg Stars! 2x I have come in to do simple Amazon returns and BOTH times their employeeS have been r-u-d-e (ex: no greeting, helped everyone else BUT me, seemed annoyed to assist w return, talked down, etc). Amazon is a service STAPLES offers. You work for Staples. Smh! read more

Terrible customer service. I waited at the desk to process a Happy Return for over 10 minutes while I watched employees chatting and helping other customers who arrived after me and needed printing assistance. When I walked over to the registers and asked the manager who could assist me, he directed me back to the desk and said the one staff member at the print center would be helping me. I guess I expected a manager who is standing there doing nothing else but chatting with staff to help me, but he apparently isn't part of customer service. It's too bad as I've used this location for all of my shipping needs as well as office purchases, and it's close to my home, but I won't be returning. read more

TSA Precheck. Logged onto https://www.tsa.gov/precheck and applied and made an appointment. Easy peasy! My husband had an appointment for tonight. I made mine for tomorrow but went with him and she let me go after him. Took all of 5 minutes! Cost $78 and it's good for 5 years. She said it'll take a week or two to get processed (but really 3-5 days). I think her name was Jeanne. Very nice! read more

Staples - Receipt - Printing Services Near Me - San Diego, California

I don't often go to Staples for business supplies, but since I need business cards for my clinic on short notice and at a good price, I rely on Staples because of the potential same day printing for business cards. Other places like Canva or Vistaprint take more than a week for less cards and at a higher cost. This is a no-brainer, Staples charges $30 for 500 business cards and you can get them the same day for pickup or the next day if you order them later in the day. Avery is the person I've encountered both times I've used the service and she has great memory and provides great customer service. I'm just picking up my order that I've place online, but the short amount of time interacting with her bubbly personality has made me give this location a 5 star review. The cards look great, they're relatively cheap to make and quick to get, and the employees here give great service. read more

Do not have your packages delivered to this UPS Access Point location, workers steal your packages, ask you the same question over again and gaslight you as if you don't know what you're talking about. This locations worker(s) are useless and have poor customer service. read more

Fast, friendly, and efficient service! I went to this location for passport pictures and was in and out within 10 minutes. I was greeted by a friendly staff member who led me to the passport area. The pictures were taken and printed out within a few minutes, and they turned out great. I recommend this location for this type of service. read more

The store was busy when I got there and a few people waiting for Amazon returns. "Aneesa" (sp?) was helping a person who couldn't find code, etc. on her phone. Aneesa helped her and then while customer was trying to find it, A. asked her courteously to step over to the side. Then A. assisted a few more people, ran over to help out at the register and even handled a customer phone call. She seemed to have her eye on everything all the time and just stepped in and took care of whatever was needed, then ran back to the Amazon return line, all with a smile. "That" I thought, "THAT is amazing customer service. Thank you, Aneesa, and manager, give that woman a raise! read more

Ever since I used tru red pens at work, I have become absolutely obsessed with them! So when I saw that the 12 pen boxes were on sale, I went to the nearest staples to buy them. Unfortunately, they were out of the boxes in black pens but Jonathan told me that they'll subsidized the big boxes for the same price! I couldn't believe my luck! I know it's a bit silly, but I love stationery so I'm so happy to get a big box of these super nice pens! Five stars for the awesome service! :) Make sure to ask for Jonathan! He was super nice and friendly. Also, they have excellent buy back ink programs! This is my favorite staples because of the location, parking spots and excellent service. read more

Staples - My favorite pen!!! Tru Red Pens - Printing Services Near Me - San Diego, California

I am not sure what is going on with customer service these days but this store especially the old lady helping out with the TSA precheck needs to go back to the school of customer service and learn, say this, not that terms. She also could use a little lesson on listening to what customers ask for. Then I asked the guy about faxing and instead of him walking me to the machine he pointed to them. That is not how you treat people. read more

I love everything that's in this store. And the offers they have are pretty good. I ordered a cardboard poster for my daughter's wedding and the quality was perfect. They did the job fast as well. read more

Tried to use there print department for work twice left without being helped learned my lesson won't return to this location again

Free laminate for your Covid-19's vaccination record card, I brought my Mother's card in to get it done, as she had got the booster shot as well; the employee here will direct you to printing and marketing service, very quick and easy, the person there even explained to me whether or not I wanted to have it laminated because there was a sticker on the card that might created some blackness after lamination, I told him as long as it won't get faded then it should be fine. There's not many Staples around like they're used to back in the day, so take advantage from coming in as they might not be here again when you need them read more

Staples - Outside - Printing Services Near Me - San Diego, California

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I came in to this location to have a 2 page document printed which I had already sent to their @printme.com email. Instead of using the regular paper at the print station I wanted it printed on premium paper so I asked the representative behind the counter to print it for me. She proceeded to tell me that she cannot print it because she has multiple orders that she's working on. Keep in mind my request (which I have come to this store many times for in the past) takes a total of 3 minutes or less including checking out. She flat out refuses to print my document and tells me that I can speak to her manager. The supervisor by the name of Sean comes over and he is by far the most arrogant, condescending, and unhelpful associate I have ever encountered at Staples. He proceeds to ask the same associate who refused to print my document if she can print it and she refuses again. I asked the supervisor if he could print it and he said he did not know how to do that. I guess there is no basic cross training taking place in this store or company. The amount of time it took for both of them to argue with a customer could have been utilized to just print the document. The customer service or lack thereof I received is simply baffling. Imagine going into a place of business as a paying customer and refusing to assist because you lack skill or simply do not want to interrupt what you are working on. Ridiculous! read more

Renewed by TSA pre check and Jeanne helped me out. She was awesome and really cared to help me out. Very friendly and knowledgeable. She definitely made my experience very pleasant. read more

Got this Gaming Chair on sale and I had 2 coupons so I got a great deal they are going to deliver my mini Cooper to small to fit the box. read more

Staples - Gaming Chair - Printing Services Near Me - San Diego, California

I can't say enough about this staples and their printing service staff! After losing my brother and dealing with the stress of planning a memorial they truly gave me something to be thankful for. I thought these post cards would be the hardest part of memorial planning but they brought me the most gratitude thanks the amazing staff and service of this staples. To start the supervisor Adrian went out of her way to send me not only a very descriptive email but also a voicemail explaining what changes I needed to make in my media to format properly. I was impressed with the effort she took to help me. After that it was smooth sailing and my order was ready within hours! The end result was beautiful and perfect! Everyone loved them and I passed on my reference to this staples. When I realized I needed more I was able to call them and they looked up the order number and had another smaller set ready within hours. When I arrived it said it was complimentary/paid. I swear I cried in my car out of the compassion these people showed. Every single staff member I spoke with gave me their condolences and gave nothing less than superb service. I will be referring all my friends and family after this amazing experience. read more

Staples - Printing Services Near Me - San Diego, California

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I frequent this location often and have always been provided with great customer service until today. A guy working at the counter by the name of Rick was absolutely terrible. He was unwilling to ask for additional help, even though I just ordered an item a month ago & told me that it's not in the system and it's too late to return even though it has never been used. I order several hundred dollars from Staples monthly for multiple businesses and he was unwilling to ask for help to try to assist me in getting this return placed. I will definitely not be returning to this location or ordering from Staples in the future and will be using Costco for my business supplies going forward. read more

This place is the WORST. The employees are so lazy and have no idea what customer service is plus Staples pricing in general is no where near competitive. I come in here to shop as a small business owner and recently I started doing my Amazon returns here as well to just make it a one stop shop. last week when I went here, I literally had a staples employee told me they wouldn't take all of my returns. Not because the system wouldn't allow it because they had a "policy" that limited the amount of returns that they could do at a store and she told me I needed to go to another store to do the remainder of my returns. In other words we're just too lazy to take all of your returns. Today as I'm waiting in line it's me and one other lady who came after me. The employee Denzel literally says are you doing a return or purchase and I said I'm doing a return and he says "I'll take you" and points to the other lady and she even commented and said she was here first. And his response was I need to do purchases first. Like what type of customer service is that? I purchase quite a bit from there and that was so rude and disrespectful it made me not want to spend another penny in that over priced D list store. This is a dying business and I see why. Just purchase your items online it'll save you time and money this place is a joke. read more