This review is for the Amazon Returns portion of the business. Companies agree to do Amazon Returns to be able to gain customer traffic and cultivate customers. I walked in midday on a weekday and the self service kiosk wasn't marked as an Amazon Returns Kiosk. I asked if it was and the clerk said only if it was currently logged in. It wasn't. I had to wait about 5 minutes for someone else that had an issue with holes in a print order. When It was finally my turn, the label printer wasn't working and only printed to a different printer that the clerk then had to find. Bottom line my return eventually got processed (about 14 minutes) but they are not shining as a place I would want to come for other business with all of the confusion and missteps. read more

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A friend of mine has all of his books spiral bound by Fed Ex Kinko's so that you can leave the book open where you left off and the book lies flat. I brought in 6 of my books that I use for daily spiritual readings... "one day at a time"... The store was busy with a couple of clerk/ manager's handling both Fed Ex shipping and custom printing requests. I had about a 5 minute wait so I checked my emails on my iPhone. There's plenty of free parking in the large Sports West Athletic Club shopping center. read more

FedEx Office Print & Ship Center - The Fed Ex Kinko's is centrally located in Midtown Reno in the Sports West Athletic Club shopping center. - Printing Services Near Me - Reno, Nevada

Convenient location. Professional and friendly staff. Spacious store. I've been here numerous times over the past few years and have not encountered any issues whatsoever. The staff have always been helpful even when they're understaffed and especially during the pandemic shutdown as they remained open. It was nice to come, interact with persons outside of my office (we were open as well) and friendly faces at that! Admittedly, the majority of my visits here are to drop off overnight packages, but I have sent a couple of print jobs here and the staff did a great job and on time! Also, if I had a big copy or print job that I'd be able to do myself, this store has 4/5 machines for your use There is a situation that I want to share to show how awesome staff here is - I dropped off a package to be shipped, got a receipt and left. A couple days later, the recipient informed me that they hadn't received the package. I couldn't find my receipt, so I came back in, spoke with a manager who asked me for details such as - the day I dropped off and the city and state of destination, among other things, then told me to come back the next day. When I returned the next day, the manager was actually able to track down the package and give me details as to when it was delivered. If THAT isn't customer service, I don't know what is! I don't recall which manager it was, so sadly, I do not have his name, but I was so grateful for his help!! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Reno, Nevada

James is amazing! Needed urgent help with some quick editing from my assistant ChatGPT and James knocked it out of the park!

Best service I had bad experience at different locations but she is kind and helpful Riley thanks for your help and keep it up

FedEx in Sparks, NV is a joke and perpetually late on all deliveries. state dangerous weather delays when 1 inch of snow falls, leaves packages far from my home, and use any excuse to have shipments 1-3 days late no matter who you purchase from. A disgrace! read more

FedEx really need to update their store hours. They don't open till 9am but Yelp and Google still showing 8am. read more

I'm giving them one star because there is nothing lower. Walmart shipped a package through FedEx here in Reno, NV but failed to put my address on it, all it had was Sparks, NV. So FedEx picked an address and delivered it to who knows who. I guess they thought some randon house looked like a good place to leave my package!!! When I was notified that my package was delivered along with a photo of someone's door... I called to ask where it had been delivered and that it wasn't my house. They said oh that happenes, there was no address so some house was picked. They couldn't go and get it because they apparently didn't know where they left it. And why they just picked a house to drop it off to remains a mystery!! So some unknown person got a free electric skillet and they have to idea why!!! FedEx still hasn't explained why they did this!! Nor has Walmart! read more

My experience in this store was amazing! I was in Reno for a very unfortunate situation for my family but the the assistant manager here was so comforting to me as I was retiring to send a package out to SF. She was very helpful to me and made the visit quick and fast even though they were having issues with their systems. read more

I have been a customer of this enterprise since it was located on California Street in the early 1990s (prior to the FedEx acquisition). One of the reasons I keep returning is the extraordinary service I receive from associates such as LACEY and ANGEE! The personnel I encounter at this location help me with small and large problems. They, and their colleagues, are simply AMAZING. read more

Recently moved to Reno and before we could find our printer in a sea of boxes I went down to the FedEx kinkos to use their business center and print some documents out. This facility never has enough employees on the floor and they don't acknowledge you waiting for them. Both times I tried to print something the printer jammed. Once because one of the employees had loaded the incorrect type of paper into the machine. If you're able, bring you're own laptop and use the free WiFi to print directly from your computer on their network. Otherwise you have to pay by the minute to use their computer and by the time you login to your email and find what you want to print and get it printed then you've paid $10ish for your one print job. read more

Guy was a jerk. I come to pick up a painting that was well packaged and notice damage on the outside package. I had wanted to bring it to the guys attention in case I needed to make a claim based on the damage. Instead of having empathy and appear to care, he goes to explain that they offer a 'packaging service' for art and that the conveyors go up to 30MPH and that this type of damage can happen (kinda obvious as it happened). Now does that mean it happens often??? I don't often have packages torn apart as this. I guess this is what you expect for a FEDEX sideshop that probably makes their living off of folks blindly bringing things in to be wrapped for them. Anyway, I definitely would not come here for service and I'm sure they don't care if I don't have another item delivered there as they probably don't make anything off it. Good news is that I'm pretty sure the pairing wasn't damaged as the sender did a great job of packaging it... read more

FedEx Office Print & Ship Center - Printing Services Near Me - Reno, Nevada

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Too bad one star is as low as you can go on yelp. If you're curious what pathetically lazy employees and incredibly poor customer service looks like...look no further! Seriously, use this location and you'll see the crumbling of America right before your eyes! If your curious what it looks like when employees don't give a shi*, look no further. My last few visits (only because I had to) were so bad. Everyone in line what whispering the exact same sentiments. The employees at this location are beyond lazy....and nowhere in Reno will you feel like such a burden with your presence. Enjoy! read more

Knowledgeable, professional assistance! Couldn't ask for a better experience at a fairer price. read more

Wow. That is the only thing I can say about this place. I needed to return a fairly large box to a company that sent me the wrong size of equipment. It weighed about 40lbs and was an odd shape for 1, five foot 100lb female to carry as it was impossible for me to wrap my arms around and get a grip. I went in to this location with my shipping label in hand and told them I had a return and asked if some one could assist me grabbing the package. I was the only customer in the store. I was parked in the first parking space by the door trunk open ready for the package to be removed. There were 3 employees clearly standing around, and out of the 3, 2 of them where men who could have easily helped me. lordena, the women at the cashier said " you can use the carts, how did you get it in your own car with out help." I said I had help from a neighbor and I didn't see the problem. I'm confused as to if asking for help with a package that's to big and heavy for me to carry is an issue. And besides, the distance from my car to the counter was seriously 15 steps AND I WAS THE ONLY PERSON IN THE STORE AND THE PARKING LOT! So I grabbed a cart and said this is ridiculous and amazed on how hard it is to help?! I went out to my car and as soon as I pushed the cart up against my car and slowly lowering the package she ran out and said, "OH FINE, don't hurt yourself!" In a very rude and demeaning manner. She pushed it inside and rang it up. I EVEN HAD TO REMIND HER TO GIVE ME A RECEIPT AS PROOF I DROPPED OFF THE PACKAGE!! Shake. My. Head. read more

FedEx Office Print & Ship Center - See how close I am to the door. It wasn't like a walk across the parking lot. - Printing Services Near Me - Reno, Nevada

Joe & his manager are great. Here on vacation & needed to drop off packages. Very friendly & offer to supply me with extra packing tape. Most places would rather nickel & dime you for every little thing. Thank you again! read more

I met a driver today from Fed Ex named Max. He was dropping off packages at UPS store. Oh the Irony. What a very sweet, funny and very professional young man. I will start using Fed Ex now if all the employees are like Max... read more

Whenever you call you can never get a real person on the phone. The damn robot system is so annoying. Never delivered my package. Made me wait 3 days while they insisted they were delivering it that day all 3 days. read more

Update your stupid hours it's annoying driving across town for no damn reason UPDATE UR HOURS

I've only used this facility a few times. Each time the service was excellent. I don't know why some people are dogging this FedEx office. Seriously, "Joe" and the rest of the staff have always been pleasant. Even with the Pandemic, they are efficient and friendly. I needed help with a return and in less than a 2 minute call, Joe explained the process and told me to come in and he'd take care of it!! Great job. Hope they stay safe!! read more

Dropped a couple of packages and expected a long wait and difficulty due to the type of items to be shipped. Assisted by associate named Star and she was extremely helpful, knew her stuff, and completed the entire transaction in far less time than I expected. She is an asset to FedEx! read more

Excellent customer service. I want to give a shout out to Loredana! She knew I was in a rush and I made a few mistakes because of it. Her calm demeanor and great attitude put me at ease. Loredana, thank you for helping me out when I was in such a rush. You're the reason my company is switching from UPS to FedEx! read more

If our office did not use FedEx for shipping, I would never go into this place. The FedEx Kinko's staff at the California Ave. location are some of the laziest, dumbest, and non-customer service people I have ever encountered at any business that I have dealt with. The FedEx Kinko's located on South Virginia is not much better. The staff for this store seems a little smarter, but just as lazy, and also lacks customer service. Every time I have used this location the two women have been stuffing their mouths and the one guy seems out of it. You still have to draw their attention just to drop off a FedEx package that is ready to go. These are both signs of bad management. I would fire the managers immediately, hire competent mangers and let them clean house on the incompetent staff members. read more

Joseph Woods is absolutely amazing! He was so helpful and understanding. He knows what customer service is truly about. The manager Jean Paul is terrible when dealing customers. I have no idea how he was promoted to manager. He has zero customer service and communication skill. read more

I went into the shop with an idea of what I wanted for my mother's memorial program and walked out with so much more. Liz spent time making everything blend so nicely and was much more detail-oriented than I would have been. Mark spent time helping and was more than kind. When the programs were published they were so beautiful. The cashier when they were picked up offered sincere condolences. I was just overwhelmed with the friendly and over the top work they did, thank you all! read more

Yay brand new Fedex Office. Right about at a midway point between the other two off/near Virginia. Probably seems unnecessary if you're driving ... biking or taking the bus it saves a lot of time though. So new it still smells like Construction ... yet somehow the computer keyboards are gross already. I know people have a lot of reasons (many legitimate) to find fault with Fedex Office but the services to the modern hobo are invaluable. Printing and scanning, checking email, laptop docking, you can even have packages held for pickup up to five days. Great for travelling when you need to bring a bunch of stuff but aren't driving and don't want to haul hell of bags. Ground shipping is pretty cheap (usually around a dollar a pound somewhere) and goes about 300-400 miles overnight if it's between cities. They also have a solid track record of not losing packages. 5* just for that, and this one is open 7 days (unlike the one on California). read more

Great service. Always friendly. I go here at least once a week. The ladies in there give the best customer service. Rhonda helped today and she was super friendly. Most of the time I can pre-pay online and leave on counter and leave. They scan it very quickly. It's at a great location. Construction in the area kinda sucks but I still think it's the best location in town. read more

The worst customer service - aloof and totally ignoring any of the most basic needs. Was in today and three copy machines had individual issues - which every staff member was clearly ignoring. Trying to print from Google Drive and machine was offline so couldn't connect - dark haired, male employees response "with Dropbox and Google Drive you sorta take your chances" - thanks for that glowing bit of insight genius. read more

Excellent customer service from Loredana. She knows her stuff. I will return to this location in the future.

Literally THE WORST company to ship your items with. Items take up to a MONTH to ship and they change the delivery date after it says it was supposed to arrive. Also, they have a policy or discretionary rule where if a driver doesn't want to drop something off when a person isn't home they will skip your home all together and make you drive to their business to pick it up. Also, customer service is absolutely incompetent. Choose USPS or UPS instead. read more

On 5/21/14, the services I received were excellent, professional, quick, and friendly! In short, Thomas & Randal printed a poster for me for a professional conference under a tight deadline. From start to finish, they made it a quick and enjoyable process. I was in a bind to print a poster for a professional conference that I needed to depart for in less than 24 hours. I called to ask if they would be able to print it given the tight timeframe, and Thomas politely instructed me to come in ASAP, and reassured me that they would be able to print it either that night or early the next morning. Upon arrival, I received a very friendly greeting from Randal, the manager, who walked me through different print options for the poster as well as handouts. Even though I was a bit indecisive, he was friendly, patient, and knowledgeable throughout the process. He helped me pick out the best deal given my needs. Thomas was able to have everything finished within a couple hours, and called me in promptly to pick it up. The results were fantastic! I should also note that it came up in conversation with Randal that I had had some bad experiences at Kinko's years ago at their old location on California Ave., and I was very impressed by his genuine apologies and dedication to making sure that customers now have great experiences. I would definitely go here again and recommend this place. This experience was leaps and bounds beyond the service I experienced a few years ago! read more

Worst customer service in Reno. Employees are rude and slow. Saw customers treated like thieves, I then asked where to find card stock and was told they didn't have the size I wanted. So I asked if they had paper cutters and was pointed to a table. So I asked where the paper was and was told I had to go to the main counter by an employee that was too busy with inventory to help anyone. He could easily have said (in the beginning) no we don't have it in the size you need but we can help you cut a piece to the right size. GOOD CUSTOMER SERVICE. I then waited in line 15 minutes to purchase 1 piece of card stock before I walked out because the only other 2 employees were helping people with fedex that had come in after the people waiting at the counter. Will NEVER come here again. read more

Their Internet sucks, their customer service is rude, and their prices are expensive. I'm not sure why anyone would want to come here to get any business done. The place moves like molasses and connectivity is impossible read more

The employee Rob was so rude I visited the location and needed help printing something off my email. He not only ignored me he proceeded to help everyone who came into the store after I did. I've been to this location 2 other times this past week and had good costumer service. I won't be back and next time I'll just utilize my local library. read more

Lousy excuse for a Fed Ex. Three folks there, but only one shopping packages. Waited 15 minutes in line with 6 other customers. Finally someone offered to help the young man who was struggling. Sad way to run a b it business, I won't be back. read more

Place sucks. Business hours listed as 7:30am-9. It's 8:15 now & mused & 5 other people are parked out front waiting. Tried to call the store. Nobody answered. Clearly these people aren't looking for business they can't even have people here to open the damn place. Must be hard to find people to press print on a computer screen read more

Every Time I have come here I've gotten the same poor customer service hoping for something different..I'll ask a simple question and get the same half hearted/cold response from whatever employee I'm talking to. I guess it's my fault for repeatedly coming back but the location is so darn convenient for me, sigh :( If you all could just improve your customer service and train your employees to be friendly that would be great! read more

Terrible business and I will not return. The employee and manager did not care about the customers needs and the manager was downright rude. I will take my business elsewhere. read more

i was there this morning @10am and waited 30 min while the employees sat there and looked at me and the other people waiting in line. Even when some one approach the desk and asked for help they went further into the back to continue their own conversations. Find a UPS Store or do it all online these people are so lazy and shouldn't have jobs. read more

A few of the staff are some of the laziest people seen anywhere.They just have a unfriendly and unhelpful attitude... Last week when I tried using this office, a arrogant and fussy Latina (named something like Lornadune) copped an attitude because I did not want to pay a $3.00 signature fee on my shipment. I adore most Latina women-but this one was a grump...Their overall shop? The copiers, computers, office equipment , decorations and the facilities look old, worn, and tired...We have found this service issue in every Kinko's/Fed Ex in this area. Hopefully Fed Ex did not pay a premium for the Kinko's they bought, because at Kinko's they have some 2nd and 3rd tier employees working for them...I ended up taking my important shipment to a real Federal Express office in Carson City , where the sharp employees know what they are doing... read more