Wow! What a great staff they have at the UPS. Chance was very helpful and helped me with my amazon…read morereturns. It was a very fast and smooth process. 10/10 would go again and I recommend it over many of their other stores.

Unfriendly staff, robotic with no personality. First time ever receipt with no mailing information…read more I am doubting whether I'm going to receive the package I mailed to myself or not given the choice I would not have come to this location.

This location sat on my next day air package for nearly 24 hours. When I called the 800 they lied…read moreand said it was too late getting to the office on the 10th to process. As they proceed to scan it late into the evening so apparently are still working, even shows right her they're open until 7pm and item arrived to them at 5:25pm their time (7:25pm my time). Also look at the time (later) on the 11th that shows movement too. I've also got several other examples that show they very frequently process items received even later than this one that get to me just fine in CA the next day. Unacceptable that they just let my package sit around for an entire day before deciding to finish processing it and sending it to the next location. Next day air isn't a cheap service.

This what I got for TIK TOK. to return an item and they said I had to buy a box. I've made other…read morereturns from TikTok at other UPS stores in this never happened. These people are just trying to get money out of you!! it's BS.

Have an Amazon return label. I don't have a printer. Amazon said I can email it to this UPS…read morestore. The UPS store said they can print it for $6.95 and an additional $0.18 per page. Over $7 to print a piece of paper. No. Fail. Never going there again.

If I could give this location negative stars I would! The previous reviews are EXACTLY my…read moreexperience. For my work I travel to many cities across the Midwest and West and OFTEN use shipping services. This location is hands down the rudest, most unaccommodating, unhelpful, cheapest, I have EVER encountered. I also have experienced their "cheapness" in their unwillingness to tape without charging an unrealistic amount, as well as their computer/printing/WiFi frustrations. I have used them now several times recently and every time I walk away, I feel aggravated that I have given them another chance. If you have a choice, do NOT give them your business!

Great customer service! Any time I have an "emergency" job, these guys come through with flying…read morecolors. If you are downtown and need to have a print job done, big or small, I highly suggest you try Alphagraphics.

Great group to work with. Britta was patient and understood right away what we needed and was able…read moreto get us a great price too.

Seems I'm to be the first and only review on this page at present. Unfortunately, mine will not be…read morea kind voice. My first encounter with this business was a package pickup. I'd also started shopping for a new mailbox location, and Burnsville had become a regular destination. I've always picked up on persuasion attempts and money motivation pretty quickly - particularly overly friendly voices a touch too excited - and I've hated the sound of it since I was young. I'm a branding and marketing professional now, which means I pick up on it even better these days, and it doesn't annoy me any less. It was actually why I left that day without signing on for a mailbox. After discussing with the person who'd be sharing the box, we decided that this location would be most logical. The day I went in to create my account, I met Ryan. Normally, we don't much consider our UPS representatives. Over the next several visits, however, Ryan would completely impress me with his attentiveness. I dropped by once to pick up packages and Ryan followed to my car to notify me that he'd just processed another package that'd arrived for me. On any occasion I pulled into the parking lot after that and he wasn't swamped by a line, my packages were already at the counter waiting. Even when Ryan did have a line going, he'd at times run back and have the packages ready if there was a pause when he'd need to wait for the customer to complete a process of some kind. Did I mention that he started sporting a hell of a leg injury and never let up on his quality of service? Truly, this guy was on top of it. In contrast, I'd actively avoid interacting with the owner every time he was around, stalling to let someone else go first to speak with whoever else happened to be there instead. The mailbox lapsed without my knowledge months before I dropped by to claim packages. The owner was the only person onsite and notified me of the overdue before processing my packages. He claimed I should have had a letter in my mailbox notifying me of the charge. I was holding every piece of mail from the past several months since before the lapse, and there was nothing of the sort. Rather than acknowledge this, he brushed it aside and said I should have had it. I found this as unprofessional and off-putting as his demeanor with dollar signs in his eyes the first time we met. I chose to talk to the other individual sharing the mailbox before making a decision on continuing the service, as I no longer had need of it but definitely appreciated Ryan's level of service enough that the cost didn't bother me. There was a lot going on on my end at the time with a felony assault case, and the mailbox lapse, well, lapsed. I didn't receive email reminders. As I hadn't used the address in months even before its lapse, it was certainly not at the forefront of my mind given pressing matters at hand. I don't mean that to be dismissive of my accountability. Rather, I would imagine that creating a better renewal process might alleviate these issues entirely. Weeks later, I received a call from the owner reminding me of the matter. I pass the message to the other party sharing the mailbox, as a storage unit of mine had just been broken into and had my full attention. The other party never followed up. I found out that two of my packages had ended up there months ago, before my encounter with the owner. I never received them from the owner, so I'd thought the packages had been able to be forwarded as I'd originally requested of the senders. I ended up making the hour-long trip back to the area I was never in anymore to claim them. In doing so, I asked Ryan if it was possible to keep my information on file for ease of reopening an account from afar if necessary. It would seem the owner thought this was a ploy to get out of paying charges for picking up packages without an active mailbox. His exact words as picked up by my auto-recorder that activates the moment I'm on a call: "We're not going to be played like that." Safe to say, he assumed I was asking that question as a ruse hoping to string them along to skirt the package pickup fees. I only regret running into the store with only keys in hand as was always my habit there, so I did have to run back out for my wallet for the charges I fully expected to pay before I drove the hour it took to get there and be insulted. To say I'm appalled is an understatement. I admit to having the thought that it would be interesting if my file disappears after this review. I did not expect to have to pursue a felony assault charge or have it affect my life for months on end, nor have that followed by a break-in that would throw loop and hoops my way. I don't expect others to make room for this. I do, however, very much expect professionalism and character in business services, and the atrocious manner in which this was verbally handled in front of the customer was absolutely unacceptable. Owner = 0. Ryan = 5. Unfortunate.

This is a wonderful store! I have never had anything but excellent service. Every employee is so…read moreknowledgeable and helpful. I have my scan ready from Amazon on my phone and I'm in and out of the store so quickly with a receipt for tracking. Thank you! Thank you Burnsville UPS Store.