I have always been happy with the staff at this store until today. I wanted to overnight this small package. The lady was very short with me and impatient because I have a hearing loss. When she gave me the price she said it will be 197. I thought, ok $1.97. Not bad. This was after putting in the address. She then said , ok that's $197 and I was shocked. I said I had no idea she meant dollars. I left her fuming but really, she was not nice. read more

Terrible service from the notary, my wife who has never had a document notarized was very rude to her for not understanding the process. We used this place to ship or packages across country, but we will never go to this ups store again or ups. FO read more

I simply love this UPS store. I want to keep it a secret but I also want the higher ups to know how pleasant my visit is each and every time I come. It's rarely busy. It's so easy. Every employee is a step above. They do certain things the post office does so I never have to go there. Thank goodness. It's so easy to send them an email to print. It's in and out with a smile. But stay away so it remains fast and easy lol. read more

Fantastic staff in a professional environment. My recent trip here was my first time and definitely won't be my last I was able to quickly be helped with my Amazon return. The building is small in size but huge in great service. Ill be back the next time I need UPS services. Thank you awesome staff! read more

Another great experience at the UPS store. Michelle was helpful and friendly. I was able to do my return quickly and was out the door within a few mins. A great local business. read more

Wow! The lack of professionalism displayed by these employees was upsetting and shocking. I walked into this store to receive assistance and had to leave due to being uncomfortable and honestly appalled. Employees were yelling into the phone speaking to someone. They would yell awful things like "you f******* b****" telling whoever was on the line to "f*** o**" and never call there again. Even if it was a personal call - who talks to another person like that. Staff was seen laughing about the encounter. It's upsetting to think there are people who treat other people like this especially in a local STORE. I hope no one else has this upsetting encounter with someone who very clearly needs to be taught how to speak to someone with respect. They should truly be ashamed. Please go to ANY other ups store! read more

Truly nasty owner/manager who refused to give me my package after I questioning a fee that I was willing to pay. She snatched the package away and screamed at me that she would return it to the sender. I was not allowed to have my package which I'm sure UPS would be very unhappy about. The rest of the staffed screamed at me never come back! Avoid the this location. It's toxic. read more

I rarely ship anything but needed something quick. I headed to this spot on a Saturday and was hooked up. The girls were super helpful, super efficient, and extra friendly. Thanks a bunch for your help! read more

I freaking love this UPS store. Every time I go here the staff is super friendly & super helpful. They make everything so easy and hassle free. If I could get them 10 stars I would!! read more

I thought I was sending an envelope via UPS. I found out it was sent USPS. I wanted it sent UPS, because I advised I had sent another card and it did not arrive via USPs. When I called to question it, the person asked if I was the person that sent it originally USPS and it didn't arrive. She said because I wanted it tracked it went certified mail. I didn't catch she was sending it USPS, but wonder WHY if she remembered our conversation she was not more clear that it was going USPS. And wonder why she was obstinate in her response to me. I also confirmed that the package could arrive without signature. She said yes. Not true. I am now having to track where the package is. I'd suggest if going to THIS UPS that you ensure the representative assisting you is actively listening and confirming what they are doing! UPDATE: The owner, Michelle, called me early the next morning to discuss this situation with me. Her focus is ALL ABOUT service and making it right. I'm in the high service industry and GREATLY appreciate this type of exceptional service! read more

Usually I get excellent customer service from this store but today I called in asking what time would the cutoff be to send a Christmas package to California and Eric answered the phone. He seemed to be on a hurry and asked me a question but when I didn't answer to his liking he was a bit rude and asked me to hold. So I held for a couple minutes and then hung up and called two other locations trying to get an answer. Both calls went to voicemail and their boxes were full so I called UPS Wilmot location back and Eric answered again. This time he seemed more short with me and basically interrupted me every time I tried to speak and when I asked him why he was doing that he hung up on me. This is too bad, that one person can ruin a really good experience for a whole store. I won't be going back I will find another location where I'm treated with respect. I'm super disappointed. read more

I am forever grateful to the staff at this UPS store! Today I sent out a package and a few hours later realized I packed an unfinished item! Yikes not a good move formy business. I ran back and they found it so I could repack it and send it on its way. Thank you so much! I don't think the post office would have been so helpful. I am a forever customer! read more

I use this service frequently. Everyone I've encountered is friendly and helpful. It's my one-stop shop now

This ia a great UPS Store to work with. Their hours are very reliable, they are a good resource for common questions on shipping, packing, mailing. I have had a Mail Box with them for almost a year and they are always pleasant at letting me know the contents when I call in. They immediately text you if a package arrives. They have fun cards for events. Most importantly all the staff greet you respectfully, get to know you by name with time, extend a helping hand whenever, and I see kindness toward every customer entering. These are really genuine people that go beyond to help you with their services. Wendy Huempfner, MD. 3/21/2022 read more

I walked out of the UPS store on Broadway & Craycroft because they ordered me to buy a roll of tape to tape up my few boxes instead of doing it for me. I turned around and walked out. I had to use UPS because the business I was returning the product to contracted with them. But I decided to give another franchise store a shot. Came to this one and Carlos the manager was fantastic. He taped them up for me no questions asked. That's how you run a business. Well done. read more

We had some legal documents that required multiple signatures and a notary public. The notary noticed that we needed witnesses who knew us and offered to meet at our home or office for signatures. We were able to bring back witnesses with us and get the documents signed in a few minutes. This is an excellent, easy-to-use store and we were thankful for the notary's insight. Thank you, Carlos! read more

This is such a great store. I am always greeted pleasantly, workers check my box at the store before I even have a chance to check it myself. They go out of their way to help me. Today I couldn't get out of my house and I called them and send them something to print for me and then send it to a recipient, and they did so, quickly, and just told me to pay for it next time I come in. I do have an account here and a mail box, which I highly recommend. But I also see them giving this same, kind and efficient service to everyone who comes in the door. I feel like this store is part of my working team, and that it's a great team. read more

Wanted to take the time to acknowledge the great customer service and support from Carlos. Whether over the phone or in person Carlos goes out of his way to be helpful. I mail all my packages there. Also I recently spent a year in another city so I had all my mail forwarded to a P.O. Box there. All I had to do was call Carlos periodically and he overnighted my mail to me. Thanks, Carlos! read more

I live two miles away from the UPS store on N. Wilmot. It's the closest to me. I drop packages off two or three times a week. The women who work in the store are always polite, and efficient. I wasn't able to make it there during the week, and my packages piled up a bit, (sixteen, as opposed to the usual six or seven). Today, (Saturday) I went there to drop my packages off, and the man working said I have too many packages, and would have to take them across town if I want to send more than five. The store wasn't busy, and all my postage was prepaid. read more

Carlos and Michaela have excellent customer service and are always very helpful. Recently, Carlos went above and beyond the call of duty to help me with a package that I dropped off but had forgotten to place the return paperwork inside. He saved the day for me!!! Highly recommend this location! read more

The team at this location is the greatest. If you need a safe/clean place to have your packages and mail delivered or to ship anything out, this store is the place to go. Everyone is super helpful and friendly. They go out of their way to assist you with loading packages in or out of your car no matter how many or how heavy. Thanks for taking care of us Carlos, Haley , Dalelh and Eric. read more

Had a great experience here this afternoon; I had some returns to amazon and was helped by Carlos. Carlos went out of his way to figure out a solution when it was obvious I had bungled the shipping option, and he was kind and patient as he helped me. read more

I have a policy not to give five-star reviews the first time patronizing a business, but now that I've been there twice, I can safely say...this is my "go-to" UPS store. And they more than deserve the five star rating. I called them probably three times in the hour before they were closing on Saturday (running around doing errands) to confirm their store hours, if another location was open on Sunday, generally making myself a cordial nuisance. Service with a smile, over the phone. I can hear a smile over the phone. I'm impressed and I don't impress easily. I had barely wrapped the two glass bottles in the box going back to Amazon and Marissa again comes to the rescue. (Can't we get her a nice UPS cape?) Although I arrived just a few minutes prior to closing, the same great customer service with a smile. No urging me out of the store because they're about to close. Taking time and care with my package. I heard through the grapevine that the previous owner did not operate the store in the manner in which it is being run today. Therefore, I would urge those who previously had poor experiences to give this location another shot, as they have more than earned my patronage, they have truly earned their five-star rating. read more

This use to be a great UPS drop off. But have new owners and their daughter is super rude and very unprofessional.

I love this place. The staff is super friendly and they are always on top of it. I used them for all my printing needs for my business and they are extremely reasonably priced for Color copies and really fast. Can't say enough good things about this store. read more

This is my go to mail place. Every time I go in, they are polite and get my packages taken care of fast.

Worst customer service. Ever. Went in to drop off a pre-labed package and just needed a tracking number. I'm the only person in the store and the young-ish, hispanic, dark-haired girl working robotic-ly says hi, takes my package, and says "have a nice day" without ever looking up at me once. I start to leave and realize I didn't get a tracking number so I turn back around and as the phone starts ringing I ask the girl if she can give me the tracking number. She's pacing around looking for the phone, never looks up at me, and just holds up a finger for me to wait while she's still looking for the phone. She answers the phone, gets on the computer to print out my tracking number and is just chatting and laughing away with the person on the phone. Prints out the number, holds it oit to me while still on the phone and this girl still has not so much as turned her head in my direction. What is wrong with people? If your not good with people - and you're very. clearly. not - don't work a job where you have to serve them. I walk out the door then decide to let her know that her service was seriously lacking. She's still chatting on the phone so I just shout out to her that it's really unprofessional to be on s personal call while you have customers. She rudely snaps back that it's "actually not a personal call, it's my manager and it's really important!" I point out that a manager should know the importance of serving customers and she ignores me and snottily says to the person on the phone, "she's yelling at me because I'm talking to you." They hang up and as I'm explaining to the girl that it's unprofessional to ignore your customers while you're laughing on the phone and the girl tells me that I'm rude and that she's "the best at customer service!" Seriously, this girl is the poster child for the bratty and entitled. The "you're lucky I'm doing anything for you" is the furthest from what a customer service rep's attitude should be. Shameful. And I and my friends and family certainly won't be patroning this business ever again. read more

I would give less stars if I could. I usually come to this store to ship my Amazon returns. But never again! Today I've had the "pleasure" of meeting the owner. He grabbed the item form my hands while asking "Are you going to ship it like this?" I responded that I am following Amazon's directions which are to bring the item in manufacturer's packaging as well as the shipping label so the store would pack it and ship it, no charge. I have done this multiple times before and followed same procedure. He proceeded to roughly handle the item (sensitive electronics) while saying under his breath: "God forbid something happens to it, you will regret it later". I replied: "If you think it is unsafe to ship it like this, please package it properly". His response was: "Boxes cost money!" I told him I've shipped multiple items to Amazon from this store and was never asked to pay extra. His response was: "Not for your item!". When I asked for a manager, he told me he is the owner and shouted at me to get out. He then proceeded to taking my package (which, again, contained sensitive electronics) and throwing it out on the pavement right outside of the store. He was very agitated and I thought it would be better to leave immediately. I called Amazon customer service right away, and they confirmed that I followed their instruction exactly. I am reporting this incident to the UPS corporate office. Given abundance of UPS stores in the area, would suggest customers to choose one where management understands what customer service is. read more

Zero stars! This store has quite possibly the worst customer service ever! Do yourself a favor and go to any other store but this one. Super rude man there who literally inspired me to run out of there because he gave me such a hard time! Great job for losing my business forever because you're having a bad day. Just went to the store on Broadway next to Sprouts and they couldn't have been nicer or more helpful! read more

Says it was so supposed to be at 8:00am and it's after 9:00am and no one is here to open the store. No signs on the door indicating a change in time. A waste of my time. So I returned the next day to see what happened and the employee was In a car accident on the way to work. Now I feel bad. Great service today! read more

Ignore the bad reviews ! Eric and Hailey are incredible. I don't know what I'd do without them. They always help me!

I needed to have a legal paper notarized without the hassle of my bank with long lines. Called ahead to make sure they had notary service. My call was quickly taken with professional courtesy by Alex and was informed the notary would be there until 6pm. When I entered I was greeted by both employees. When I asked for notary service, Carlos was very attentive and happy to help. He was upbeat with a great sense of humor and got me everything I needed quickly. I got my paper notarized, copies made, and was able to buy a single envelope (no extra stop to buy a box of envelopes I probally wouldn't ever use). Carlos saved me tons of time with a small price! THANK YOU! I will be back for other services. read more

I have been mailing packages from this UPS store for a long time. The customer service is always top notch. I want to especially acknowledge Carlos who went above and beyond to help me locate a package. I really appreciated that! I highly recommend this UPS store! read more

Know this: All UPS Stores are NOT the same. Some are well managed, clean, and organized and others aren't. Some have professional, well-trained employees who try to be helpful and others could care less about their customers. The closest UPS store to me is only 5 minutes from my home, but I will never again set foot in that place. Their prices are astronomical for the EXACT same products, the place is cluttered and dirty and their employees are rude beyond belief. The UPS Store on Wilmot (north of Speedway, south of Pima) was a wonderful surprise for me. The store itself is well-organized and uncluttered. The employees are knowledgeable, friendly, and professional. They went out of their way to be helpful. From now on, this is my UPS Store of choice---it doesn't matter if I have to drive 10 more minutes. I'm happy to give them my business! Great job! read more

I used one of these stores for the first time in a long time. I have never really needed one but it sure is nice to know they're are there when ya need them. I had an extremely important packet of paperwork that needed to be Notarized and mailed. I had stopped my faithful Chase Bank branch to ensure a speedy and free notary. Despite my being a customer here for decades ( as well as having literally TENS of dollars in one or more of my various accounts at all times) I was denied a free notary. They not only had to refer me to another branch but I was assured they would charge me over 5$ to help me. So...i turned to the internet! Turns out the UPS store does this sort of thing for just over a dollar. I went to visit one of the many branches in my area and this one is going to become my go-to location. Not only for its proximity to my home, but the fact that it is next door to my favorite pizza in town (NYPD. Read my review for this place too) At any rate, the people there were incredibly friendly and courteous at every turn. They were able to help me get my stuff sorted and even offered me to mail my packet for me. Since they were so helpful, I decided to take advantage of their next day air. Since it was late in the day, They actually steered me away from a costly next day option saying that it would arrive at the same time if I went with a two day. What ever they did...it saved me like 10 bucks, all my stiff got where it needed to go and the world is a better place. Thanks UPS!!! read more

The Best UPS store in town. Everyone is super helpful and happy. You won't ever get bad service. Ever. Employees like Carlos who works there should get a raise for always being ready to help you get your package where it needs to go. I wouldn't go to any other store. read more

Very friendly and professional. Helped me with bday gift, packaging and card! All in one stop.

I'm thrilled to have found my way to UPS @ 1517 N Wilmot. Have needed to assist cross-country clients with their shipping needs and each time I've reached out to Carlos or Eric I have experienced superior service and courtesy. They have been wonderfully proactive in suggesting productive, cost effective solutions and followed up with prompt and professional service. They always go the extra mile and I'm so grateful to enjoy the ease and a break from all the chaos and broken promises. Continued success to all at UPS #0663! read more

This was a great experience for me and my husband . Alex and Carlos were very helpful in helping us return a package and coping my resume. I would definitely recommend others to this store. The kindness they showed us went a long way. Thank you so much. read more

Nothing but issues every time I've used this location. The staff is unfriendly and rude. They treat you like you're just a number, even if they're not busy. Many times I've waited patiently while the associates tell each other a story about going out the night prior or sit on their phone texting for minutes on end. The most recent incident is the reason I won't be going back to this location ever again. I had an important package "sent out" priority that was in fact never sent out at all. This incident cost me a lot of money and I've asked repeatedly to talk to the manager or owner. Each time I try to reach him, both in person or by calling in, I'm given a different excuse as to why he can't talk. It's been 2 weeks and he can't be bothered to take 5 minutes and talk to a customer who was wronged. read more