We have been waiting on packages from FedEx for 10 day... He time we require bout the package it keep saying it's out for delivery.... This crazy it make no sense... 10 and still waiting after they sent email.. read more

Been waiting for my package, its very expensive and needed for events. Cannot reach anyone about the issues... And as long as the tracking number is active the voice bot on the phone will not transfer me to a real person.. I hate FedEx, when will they go out of business! read more

I have another package coming (due tomorrow) via DHL that requires a signature. DHL was kind enough to text me to let me know:1) that a package was due to arrive on a certain date, and 2) that it required a signature. That's professional and what I expect from a shipper- leverage technology to delight the customer. Today FEDEX shows up at our house requiring a signature for another package. No email, no text; we have no warning that it required a signature. The door tag said be at the package Center by 6:00 pm to get the package. It won't arrive until close to 7:00pm. There is no customer service waiting area. On the plus side, the employee behind the counter was polite, responsive, and professional (I added a star for her) I'm not impressed with FEDEx. I expect this poor level (basic / elementary) with normal US mail. FEDEX wasted my time. read more

Fedex AI program keeps getting the tracking number I input wrong, no matter how many times it has been input. the only phone number there is is the stupid 800.4563.3339, which is the number to the AI that cannot take my tracking number. This is totally unsatisfactory and should not be allowed. If Fedex had any concern about customer service, the company would insure their AI was working and have an alternative phone number for customers when it was not working!!!!!!!!!!!!! read more

Wish I could give zero stars... Package has not been delivered after overnight shipping, and they could not help me find it even after they called me and told me to come pick it up... I was given a specific location and date to pick it up, but when I was unable to receive my package. The online FedEx phone number also proved useless information and no solutions. So my package is lost... You cannot speak to a supervisor... And there is no customer service department to help you. Everybody should use UPS or USPS. Avoid FedEx and this location. read more

Wish I could give less than 1 star. Had a package that was labeled "Out For Delivery" Friday. Package was never delivered. I guess the driver was a PU**Y because the bad weather for Fayetteville did not hit until 7pm. I know if it is not delivered today, I will instruct my FFL dealer to refuse it and they can take it back to Texas. read more

They delivered my package to the wrong house. Didn't even notify me that it was delivered until six hours later. Then when I contacted them to try and find it they gave me the run around for over two hours and still can't help me. Now they're telling me the driver stole my package and I have to talk to the police . What great service. I wouldn't recommend this place to my worst enemy read more

Lazy drivers I didn't receive my package for two days now my wife took off work just receive my package and 4-5 fedex trucks drove by our apartment and not one person got out then I get a update on my phone saying "no one was there to receive the package" like really only thing fedex is good for is to hold your package and you go pick it up yourself this will be the last time I use fedex read more

Very dissatisfied customer!!!! Despite being mislead and given the run around I still remain humble tried to be patient however all I got was bull and not to mention a sorry but yet I still to get my package. So frustrated because I've never dealt with such horrible customer service in my life I will continue to use USPS OR UPS fed ex is full of it and I will not endure these issues again read more

worst ever, expected my package to be delivered by monday, got e-mail saying its out for delivery by end of day ..nothing..next day ..same thing ,out for delivery..nothing..third day ..same e-mail again...no delivery ..with all due respect ..3 days my package being out on some truck without ever making its way to me? worst service ever read more

A month ago the delivery driver came with the package to my area and didn't even attempt to bring it to the house they took it back and I had to wait for four more days to get redelivered, today 5/4/2020 I have another package and I get a text saying that they delivered the package and when I look for it never found it, look on my cameras and I didn't saw the delivered man so they delivered to another address, I called FedEx and was waiting for hours on the phone waiting for a FedEx representative to answered my call, FedEx is getting to be the worst shipping carrier. read more

I'm only giving this review in the event that Kris is the manager at this store. She, along with her customer service rep Jan, were very accommodating with my package delivery. The FedEx service above them (corporate or factory level) were atrocious at fixing the issue. However, due to these ladies, problem has been solved. read more

Lazy drivers! Unless I am wrong it is FedEx policy to leave packages on the front porch. While my front porch is covered my side door is not. Why other than laziness or total disregard for their job would they leave a cardboard box out in the rain all day! Disgusted with the lack of customer care! read more

We live in North Fayetteville, Pine Forest area, so to come to pick up a package it is very inconvenient, that being said, we had a package being delivered that was estimated to be delivered Tues. to Thurs. we starting checking the front door on Mon. just in case it was dropped off early. We checked the front door Tues about 3 times and Wed. the same. We have 2 dogs that bark when a Nat farts across the street and I am a stay at hm mom so I am home all day. Thurs. afternoon the front door was blown by the wind and of course the dogs went crazy, knowing we are expecting this package I check the door. No package but a notice that we needed to sign for the package and that Fed Ex had attempted to deliver this package earlier that morning and this was the 2nd attempt. We were able to sign the notice form and leave it at the front door. We also put a note next to the form saying our freaking Doorbell does work. Well it is now Fri. Morning and my dogs just happened to hear the front screen door shake, again sounded like wind and as I opened the door the delivery person was walking back to the van. I yelled at them you could have rang the door bell. I'm guessing it was a woman that looked like a man, a high pitched voice mumbled something and got into the van and proceeded to laugh with the other deliver person in the van. If we had not seen the notice to sign, our package would have been sent back, which makes it inconvenient for us and for the shipper. We have called to complain and are waiting on a follow up call, whatever that means. The Delivery people of Fed Ex in Fayetteville are very unprofessional and apparently too lazy to ring the door bell or knock on the door. We will never ship or accept shipment through Fed Ex in Fayetteville,NC. read more