I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Lafontaine is not a dealership I recommend purchasing a vehicle from. I have purchased vehicles off…read moreFacebook marketplace and other dealerships, and those experiences were 10x better compared to the experience I had at Matt Lafontaine Automotive. When I was first looking to purchase a car, I contacted this dealership and I was stuck with an uneducated and non-communicative salesman named Shane Grove, who was incredibly useless. Do not go to Shane, he does not have people or customer service skills. Once I told Shane that I would be financing the vehicle through my credit union he was helping me less and less when it came to looking for a vehicle. I had to demand I get a new salesman due to being treated so poorly (especially after spending 26k on a car). Also, when I went to pick up the car I was told how the title was not in for the vehicle and no one at the dealership even bothered to keep me informed I was having to messaged and call them constantly just to get an update on my title because I am currently driving around with the dealerships plate instead of my own. This dealership sullied my car buying experience and I will never go back nor will I be recommending people to shop here. -10/10 car buying experience.

Sadly, the negative reviews are true for this small business. I bought a used car from them and…read morethings seemed good with the salesperson but as the sale progressed, mistakes were made. Here are some of the major mistakes. 1. First they sold me the wrong car by putting the wrong vin of a different car on the paperwork. 2. I was having the car shipped and they didn't ship it with temporary tags or the title. They mailed me the title and temp tags with USPS snail mail that took 10 days to reach me. 3. They gave me two different key fobs. One for my car, one for a different year/make of the same model. They won't try to fix the situation because "the deal is done." BTW it costs 800-1000 to get a duplicate key fob and get it reprogrammed. Dealership businesses live or die on referrals. I can't see someone referring these people.

Buyer Beware. This is the worst dealership I have ever dealt with. They lied just about…read moreeverything. Bought a 2018 Ford F150 approximately 8 months ago and have had nothing but problems. The problems started just 28 days after purchase and continued to this day. So far we have put more then $10,000 into this truck to fix the problems. Here are a few things they lied about. They said truck was a trade in....it was bought at auction. They said they only had truck for 2 weeks....they had it for months. Said the truck was so nice the manager was going to buy it. Lied about the interest rate, how the truck would be titled, warranty (good one). They do whatever it takes to make the most money and don't care after that. Stay away from this dealer. The worst!!!!!

Oll change on 6-16-24. I had a feeling the guy didn't know what he was doing. Took longer than…read moreusual and he was under car a number of times. He did not check tires or washer fluid. Just had oil change at different dealer and service mam said 6 bolts were left out of a cover. Also paid $77.03 at Serra. $57.80 in Grayling and much better job. Won't go back to Serra. Bronco was purchased at Serra.

Called dealership to see if an advertised vehicle was still…read moreavailable. Was told it, was so drove an hour to get there. Once I arrived I was told to ask for Gabe. Once I sat down to tell him why I was there he told me the vehicle was sold. Typical dishonest dealership. Then they tried the bait and switch. Got up and walked out. I will never go to Serra Ford Gaylord again.

We bought a 2015 Dodge Ram 1500 from a dealership near Holly/Clarkston area where we live. We're up…read morethis weekend to visit our parents and had a "service electronic throttle control" error message come up when we were about 20 mins away from Gaylord. We made it home and woke up this morning to take it there first thing. They told us it was a Canadian vehicle and out of basic warranty so they can't help us and sent us away. We stopped by advanced auto parts and they sent us to upper lakes tire who actually helped us. After talking to our dealership, they said Feeny should love this kind of work since they will be getting paid from another dealership and it's warrantied work from them. We called back to speak to a manager once we talked to our dealer, and he told us the same thing. "It's a Canadian vehicle so we can't help you." They only suggestion they gave us was to go to muffler man which is closed today. Whether they could actually help us or not, they need to improve on their customer service and explaining things since they left us with no explanation of why they couldn't help us beyond the fact that they were busy.

Avoid this place like a virus! I took my Jeep Wrangler in…read morefor a simple oil change. They cracked the plastic housing and did not recognize this leading to a large loss of oil all over the highway. I had to stop and fill it up with several quarts. I then took it back to them and they fixed it but left the o ring off of the oil cap. This lead to a major loss of oil to my garage floor! Unbelievable all this over a simple oil change. Quaker state in town has never screwed up an oil change for me, I'd take my car there. FEENY will also pressure you to buy and extended warranty when buying your new car there. I did buy an extended warranty at FEENY when I purchased my new car there. I took it in and they said we can call the mopar rep but we don't think it will be covered? Why? It is expensive was their answer. Of course they are changing their tune now trying to blame it on me. Going on since January and despite multiple phone calls and talking with owner they will not honor the warranty! Also, many times I would try to make an appointment for a repair and often it would take 1-2 weeks to get an appointment! Is this because it takes 3 visits for them to do a simple repair? Is it because the cars they sell break down that much? Is it because they know I have a warranty they wish not to honor? Not sure but either way not good! Service: Fail New car Warranty:Fail Simple oil change: Fail Avoid this place like a virus!

We bought a used truck from there folks and discovered the next week that someone had drilled a…read morehole through the back seat floor into the gas tank when mounting a piece of equipment to the floor. The smell of gas was overwhelming and we thought we might catch fire or explode!! After A wonderful conversation with the Owner Matthew Nester, the situation was resolved by the next week at the Ford Dealership in Tawas and graciously paid for the needed repairs. I will now recommend this dealership to everyone that I know, And possibly purchase another vehicle from them soon. I'm now convinced that there are still some good honest people in this world. Matthew Nester is one. God Bless you Matthew.

The great people at Don Nester Chevy definitely went the extra mile, (or 10) for us. From working…read morefor two days to help us find financing, to coming out to the house and give us a ride. And then allowing us to use the car to go get an ID from SOS. Outstanding service, Thanks again Alex McNamara! You guys rock!!@

Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

Very satisfied with with my 2020 GMC Sierra 1500 truck I told my sales man when I'm ready for…read moreanother one I want another one just like it with a few other options because at that time I had to take what they had on the lot at that time but yes I'll buy there again in a heartbeat thanks Bill

The staff at Wagar Motors are knowledgable and friendly. We've utilized sales, service, parts, and…read moredetailing departments and they are always professional and courteous.