I stepped into this restaurant for dinner last night Saturday the 26th and ordered the fish of the day.
The fish was very salty ...too salty to eat. I informed the waiter of this. He took a bite of the fish himself with a fork ( unusual behavior for a waiter but still ) and agreed with me that it was too salty and took the dish inside into the kitchen.
I struck up a conversation with neighboring patrons of the restaurant, a couple visiting from Switzerland .
A few minutes later , the waiter comes out and tells me that the chef has refused to replace my meal! He states " he didn't wish to be caught between me and the chef " tells me to drink my water and go on my way. I was absolutely dumbfounded at this turn of events. In all my years of travel I have never had an experience where the waiter takes the food away, the chef refuses to replace the food and I literally was asked to leave the restuarant. I paid 45 kroner for the water ....adding insult to injury.....paying for the water when I was not given any food. The waiter was happy that I paid for the water and stated " atleast I won't have to hear about that" . At no point did anyone explain why my food wasn't replaced and no apology was made .
Clearly the relationship between the waiter and the chef is fraught with communication problems. And I was a witness to the problems between waiter and chef . The food was truly too salty to eat and I am flabbergasted that the chef couldn't accept this mistake of his.
The neighboring patrons were also surprised to see how I was being treated.
This is a completely unacceptable experience. I will be posting this experience online in every online restaurant review website . I have written to th restuarant to ask how such behavior towards customers is considered acceptable ? read more